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Salesforce Business Analyst Resume

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Chicago, IL

SUMMARY

  • 8+ years of Experience as Salesforce business analyst with good understanding of Software Development Life Cycle (SDLC), AGILE methodologies and implemented SCRUM and SPRINT techniques.
  • Been through various client facing roles and well versed with working onsite and offshore model.
  • Experienced in creating a deployment pipeline for Agile process and sandbox management.
  • Experience in Sales, Service and Community applications using force.com and Lightning Technologies.
  • Skillful in implementing Salesforce security model and implementing per business needs and managing personas for Salesforce applications, and managing them.
  • Experienced in working across the Salesforce teams and with the DevOps team to make smooth deployments.
  • Assist in resolution of escalated situations initiated by Marketing Cloud, clients and partners
  • Provided customers with best practice solutions as related to Salesforce CRM.
  • Maintaining and Customizing the Sales Cloud and Force.com applications.
  • Experience in Salesforce Communities, Knowledge Articles, Content/Library, Sales & Service Cloud Features
  • Expertise with Administration and Configuration of Salesforce CRM to populate and maintain data
  • Worked on the CRM Platform environment of SFDC Sales Cloud, Service Cloud modules. Hands - on experience on creating Custom Objects.
  • Creating Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Approval Processes, Lightning Process Builder, Page layouts and search layout.
  • Highly skilled in Salesforce (SFDC) Development, Implementation and Automation tools.
  • Expertise in developing and documenting Scope Documents, Business Requirements Documents, User Requirement Documents (URD), User Stories, Functional Design Documents (FRD), Use Case Specification Documents, Software Requirements Specifications (SRS)
  • Extensive experience in Functional Requirement Gathering and Gap Analysis (As Is, To Be) in various projects at the client's site
  • Support new and existing Salesforce user base with questions and issues in Sales Cloud and Service Cloud
  • Extensive experience in migrating huge databases from all SQL server versions based on application compatibility and fixing the orphan users
  • Experienced in Enterprise Business Analysis, Validation Rules, Business Case, Change Management, Risk Management, Training Material Development and defining Key Performance Indicators
  • Hands on experience in change management process
  • Implementation of Contract Life Cycle Management (CLM) configuration and production support
  • Experience with Lightning components using Lightning web components (LWC).
  • Provide system administration of the Salesforce.com environment and strong knowledge of sales, marketing, service and support automation
  • Good understanding of Sales cloud, Service cloud and Marketing Cloud usage.
  • Serve as a liaison between business sponsors and technical team while taking on the key responsibilities of managing expectations of business users
  • Experience Making apps Salesforce Lightning Compatible using LWC
  • Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing and maintaining Requirement Traceability Matrices (RTM) for baseline documents
  • Performed User Acceptance Test (UAT) by working with internal and external users/customers and obtained delivery approval of the project
  • Highly organized and accurate: strong analytical and presentation abilities. Track record for meeting timelines and exceeding exceptions with problem solving ability

TECHNICAL SKILLS

Salesforce: Sales & Service Cloud, LWC/Aura component configurations, Apex Classes, Visualforce Pages, Triggers, Integrations(REST, SOAP,Composite and oData), SOQL, SOSL, Platform events, Process builders, Lightning flows, Workflow Rules, Approval Rules, Assignment rules, Reports and Dashboards, AppExchange, CPQ,CRM,Data Migration, Components,Force.com and extensive processing data using Apex Batch Classes, Sharing Rules, Service Console, Live Agent Setup, Salesforce Administration, OMNI channel, Platform shield encryption

Tools: and Process: AutoRabbit, Azure, Copado, GIT, Dataloader, Agile, Scrum, Jira

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Salesforce Business Analyst

Responsibilities:

  • Worked closely with team and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC)
  • Responsible for defining the scope of the project, gathering business requirements, doing gap analysis and documents them textually or within models
  • Good Knowledge and experience with Salesforce CRM projects using Salesforce.com, Force.com.
  • Involved in end to end testing and configuration enhancements for the CPQ and CLM functionalities
  • Experience in working with Visualforce pages, Apex language.
  • Provided ongoing Salesforce maintenance and administration services including periodic data cleansing, custom objects, workflow.
  • Experience with business requirement using Lightning web components (LWC).
  • Interacted Worked with Stakeholders and various divisions of Business using Agile methodology to gather and document requirements for CRM Implementation.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines
  • Worked on Service cloud, tracking customer inquiries, escalating issues requiring specialized support and monitored client's productivity
  • Master with SQL and robust understanding of Marketing Cloud’s contact data model
  • Implemented SFDC Sales Cloud, Created Group, Deal Rooms provisioning and marketing teams
  • Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries
  • Support project delivery, testing and implementation activities to deliver business benefits and achieve business objectives.
  • Implemented Microsoft Excel/MS Access for research data analysis and Microsoft PowerPoint to creatively present the summarized information and proficient with MS Office Suite
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, migrate and load data from comma-separated values (CSV) files
  • Involved in data migration from Excel to Salesforce using Apex Data Loader
  • Defined lookup and master-detail relationships on the objects and created junction objects
  • Involved in CPQ (Configure, Price & Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
  • Designed and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, to suit application needs
  • Built Automations to enhance the Marketing cloud experience and schedule multiple automations for the contact insertion into multiple journeys.
  • Deployed, configured and supported the prototype application for its demo /UAT for various line of business from various cities, prepared deck for UAT & gathered feedback and followed up with further updates on the prototype and related documents
  • Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.
  • Reviewed basic SQL queries and edited inner, left, and right joins in Tableau Desktop by connecting live/dynamic and static datasets.
  • Identified key growth and contribution opportunities for business
  • Managed and executed risk management projects to determine deficiencies and appropriate corrective actions
  • Documented Sales force fundamentals and reporting for easy understandings and navigation for business users

Environment: MS Access, UML, MS Visio 2008, Microsoft Office 2008, MS Project, Visual Studio 2008 professional, MS Expression 2008, Visual Source Safe, Salesforce.com, Apex Classes, Visual Force Pages, Data Loader, Lightning,CPQ,Workflow Alerts, Approvals, Validation Rules, Sharing rules, Reports, Standard & Custom Objects, Tabs, Email Templates, Roles, Profiles, HTML, Force.com IDE.

Confidential, Westchester, IL

Salesforce Business Analyst

Responsibilities:

  • Interacted with various business team members to gather the requirements and documented the requirements
  • Primarily involved in developing prototype of the application as proof of concept (POC) for business team and as a guideline for development team
  • Reviewing the test cases provided by the QA team, and providing feedback, created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
  • Facilitated with team of two business analyst to elicit requirements in Joint Application Development (JAD) sessions by communicating with various background and skills, documented Scope Definition, Functional Specifications, Use Case document, Software Requirements Specification (SRS) and created User Interface Mockups/Prototypes using MS Visio.
  • Used Execution Plan, SQL Profiler, tuning SQL query and Database Engine Tuning Advisor to optimize queries and enhance the performance of databases.
  • Migrated Applications with Salesforce.com using an ETL tool to make sure that the migrations take place without any loss of Data and it is stored in correct Data base.
  • Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce
  • Developed and managed the execution of the Change Management strategy, plan and approach for a major Salesforce.com release as well as release focused on integration of Salesforce
  • Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions by communicating with documented business requirement document working prototype and work flow diagrams
  • Design wireframes using MS Visio
  • Liaison between the business client and technology team—developers, system architecture, and QA Testers
  • Good experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Conducted administrative duties which include working with C- level executives, system administrators, and end users to gather their business requirements then developing customized solutions to meet their needs

Environment: Salesforce, Agile, APEX, Visual force, Webservices, Oracle Fusion Middleware (10.1.3.5), Force.com IDE, Integration, Triggers, Work flow rules, Validation rules, XML, WSDL, SOQL, Custom components, Reporting. Data Management, Test classes, Deployments.

Confidential

Business Analyst

Responsibilities:

  • Used Guide Wire to upgrade the current Claims system to track the claim of the policyholders and Third-Party applications.
  • Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
  • Worked on SQL the fields from an additional claims application from the vendor TOS, checking that the data against the Claim Center for Guidewire are displayed correctly.
  • Worked with other Analysts on integration requirements with Guidewire Claim Center and Billing Center.
  • Worked on workflow analysis toward automated disability claims process. Detailed comparison of two competing proposals, including HR interfaces. Facilitated requirements definition for new system.
  • Interacts with business stakeholders in Operations, Engineering, Actuarial,Claims, etc. to gather requirements and create business requirements documentation (BRD's), charter and scope documents for new features and process improvements.
  • Analyzed the existing claims process and specificbusinessrule logic will be applied in the ACP model.
  • Coordinated daily Meetings (Agile methodology), Project Planning, sprint planning, sprint review and sprint retrospective
  • Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
  • Actively participated in property and casualty insurance which involve PASsystemscenario-based quote shell creation, end to endsystemtesting, letter binding, policy coverage's, policy ratings and data mapping comparison from Duck Creek to shreddingsystem
  • Create and execute test cases manually; involve in executing automated test cases to verify Guidewire Policy center and Billing center applications
  • Conducted scenario analyses of the requirements to align with the business objectives for effective testing of reports.
  • Used Quick Test Pro’s Data Table, to manipulate the data sets and create multiple test scenarios.
  • Worked on analysis to evaluate the associated benefit, considering both qualitative and quantitative factors, as well as the associated cost, risk and impact to business users, processes and systems.
  • Involved in requirements traceability matrix in order to keep the clients and all the teams up-to-date with the current progress of the project.
  • Defined epics and user stories; created user story elaboration documents including defining businessrules, user interface, integration requirements, and user acceptance criteria.
  • Participated user acceptance testing cycle; worked withbusinessusers to definebusiness scenarios, user acceptance test cases and user acceptance criteria.
  • Worked closely withbusinesspartners, SMEs and product owners to understand the process.

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