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Sr Salesforce Consultant Resume

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St, LouiS


  • Certified Salesforce developer with 7+years of experience in Salesforce Development/ Administration.
  • Experience in handling various stages of Software Development Life Cycle (SDLC) including analysis, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi - tier, web based, and portals-based object orient.
  • Great understanding and 2 years of experience using Salesforce lightning User interface, also participated in developing lightning components and apps.
  • Created various methods in Lightning Web Components by using Apex classes to retract the data back.
  • Have good knowledge on Aura Framework by using various Components, Handlers to interact with Lightning Applications.
  • Using Lightning record UI created modules to record data and get default values to create records by using Java APIs.
  • Extensive experience in Salesforce Lightning tabs, process builder and schema builder.
  • Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex Programming language at backend and Visual Force pages as user interface. Apex Data Loader, Import Wizard.
  • Good experience using Apex Data Loader, Import Wizard to import data of various sizes
  • Well versed with System Development Life Cycle stages, involving requirement gathering, analyzing, developing, testing, and enhancing in Salesforce.com.
  • Excellently Skilled in Implementing Apex classes, Apex Triggers, Visual Force, Batch Apex, SOQL, and SOSL.
  • Good Experience in using Service Cloud including Service Console, Customer Portal, Case Feed, Knowledge base and Entitlements, Case Management, Escalation rules, auto response rules to help customer support agents.
  • Expertise in Salesforce Web Services API like REST API, MuleSoft, SOAP API, Bulk API.
  • Profound experience in customizing Reports and Dashboards,setting up Analytic snapshot, to dump data on regular basis.
  • Proficient in designing Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Custom Tabs, Custom Reports, Report folders, report extractions to various formats.
  • Expertise in project management tools like JIRA, Bitbucket, Ant, GIT, Bitbucket, Jenkins CI/CD Tool.
  • Experience in designing of Visual Force Pages, Record Types, Dashboards, Relationships, Approval Process and Email generation according to application requirements.
  • Implemented Security and Sharing rules at all levels for all requirements at various levels of business
  • Worked on various functionalities likeemail-to-Case, Web-to-Case and Web-to-lead functionality in objects respectively
  • Experience in using Informatica to load the Salesforce data into SQL server, which was mainly used for reporting purpose.
  • Developed Test Classes and Test Methods to ensure Maximum Code Coverage in Production instance.
  • Well-versed with designing and development of web-based applications using Java technologies like HTML, DHTML for creating static and dynamic web pages utilizing Cascading Style Sheets (CSS), JavaScript, AJAX and JQUERY.
  • Committed to excellence, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills, critical thinking skills and communication skills along with leadership skills.


Salesforce Technologies: Salesforce CRM, Administrator, Developer, Sales cloud, Service cloud, Community cloud, Marketing cloud Integration, Migration, Batch Jobs, Workflows, Reports, Dashboards, Custom Objects, Custom Tabs, Apex Webservices, Aura Components, Aura UI Framework, Reports, Lightning Component Framework, Lightning Web Components Salesforce Mobile, Salesforce DX, Email Template, Formula Validation Tools.

Salesforce Tools and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Work, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production) and Sandbox Testing, Jenkins.

Programming languages: Apex, Java/J2EE, PL/SQL

Lightning Platform APIs: REST API, SOAP API, Metadata API, Bulk API, Streaming API, Tooling API

Web Technologies: HTML, CSS, JavaScript, XML

Operating Systems: MS-DOS, Microsoft Windows XP/7/10

Database: Oracle, MS Access, SQL Server

IDE: Eclipse, Force.com IDE

Configuration Skills: Workflow time-dependent actions, field updates, Email Alerts, Field Level and Object level security, Role hierarchies, sharing models, SFDC Standard Object Configuration: Campaigns, Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, Documentation Templates, Salesforce Lighting


Confidential, St. Louis

Sr Salesforce Consultant


  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
  • Understood business goals and business context and translated them into technical specifications
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages
  • Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems
  • Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution
  • Created Custom Email Templates as part of sending alerts to users based on the business requirement
  • Created Campaigns to send thousands of emails at a time using just an email alert workflow and a trigger
  • Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time
  • Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users
  • Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic
  • Developed Configurations in Salesforce for DocuSign E-Signature, a Digital Transaction Management System used to securely sign, send, and manage the documents in the cloud
  • Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage
  • Performed IDE and Deployments across sandboxes and to Production Instance.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, and formula fields to the custom objects
  • Implemented Salesforce Service Cloud for the Buy to pay Accounts team
  • Created Email to case, Case Creation, Assignment Rules, Milestones setup for the cases, Escalation Rules
  • Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer's cases in Cases Tab
  • Created triggers to automate the process of Milestones, Creating Service Cloud Console for the business users

Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visual force (Pages, Component & Controllers), Pages, Chatter, Data Loader, HTML, Java Script, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.


Sr Salesforce Analyst


  • Involved in group for requirement gathering throughout the planning and implementation.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Maintained data cleanliness and accuracy by adding customvalidation rules, custom formulas, reports, and dashboards.
  • Designed and developed Visual Forcepages based on the business requirements
  • Developed Apex Classes, Controller Classes, and Apex Triggersfor various functional needs in the application.
  • Integrated Salesforce CRM which syncs email, calendar, tasks, and reminders.
  • Built Customized apps as per the requirements understanding the security regulations of the agency.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Controls to suit the needs of application.
  • Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
  • Developed Service Cloud apps to replace and enhance the customer portal.
  • Provided ongoing SalesForce.commaintenance and administration services including periodic data cleansing, custom objects, workflow.
  • Used SOQL, SOSL to select the data from Salesforce.com platform database.
  • Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Apex, XML, Visual Force Pages, Import Wizard, Eclipse IDE, SOSL, SOQL, Sandbox, Controllers, Sharing Rules, Triggers, Workflows, Email Updates, JavaScript.


Salesforce Developer


  • Performed the role of Salesforce Developer in the organization.
  • Gathered requirements by interacting with team members and documented the requirements.
  • Implemented Salesforce Sales and Service cloud.
  • Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings
  • Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
  • Developed Configurations in Salesforce for DocuSign E-Signature, a Digital Transaction Management System used to securely sign, send, and manage the documents in the cloud
  • Implemented Test Classes for Classes and Triggers and achieved close to 100% code coverage
  • Performed IDE and Deployments across sandboxes and to Production Instance.
  • Tracked and performed daily routine necessary applications such as merging duplicates, task assignments, maintaining and upgrading security permissions.
  • Used Data Loader and Import Wizard to deal with legacy data and scheduled timely data backup operations using Apex Scheduler.
  • Controlled different environments of the Salesforce org by creating sandboxes like Developer, Developer Pro, Partial copy, and Full editions; extensively used ANT Migration tool to deploy metadata changes from Sandbox to Production Environment.

Environment: Saleforce.com platform, force, Data Loader, Data migration, Apex Language, HTML, Java Script, Custom Tabs, SOSL, SOQL, Sales Cloud, Community Cloud, and Security Controls.


Salesforce Developer/Administrator


  • Worked as an enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
  • Managed new user set-ups and deactivations supporting over 500 Salesforce users.
  • Analyzed complex client requirements and designed solutions to meet the business requirements.
  • Created Custom objects and Custom Fields, Dependent Picklists and Fields.
  • Designed and deployed Custom tabs, Validation rules, Approval processes and Workflow rules.
  • Implemented the requirements on Force.com platform and Force.com IDE plugin using Eclipse.
  • Created Workflow rules to automate tasks, Email alerts, Field Updates, Time-dependent actions and Outbound API messages and workflow approvals.
  • Data migration from existing databases to SFDC using Data loader.
  • Created Formulae and Validation Rules, Page layouts and Custom Field Relationships.
  • Used SOQL and SOSL queries within custom controllers, extensions, and triggers.
  • Responsible for creation of role hierarchies and sharing models, and managing users in the org.
  • Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
  • Created and used Email templates in HTML and Visualforce.
  • Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.

Environment: Salesforce Force.com Platform, Salesforce Out-of-the-box functionality, Visualforce Pages, Apex Classes, Apex Triggers, Workflow rules, Approval Processes, SOSL, SOQL, Validation Rules, Reports, Dashboards, Data Loader, Import Wizard, Sharing rules, Developer Console, JIRA, WebEx, and Sandboxes.


Salesforce Administrator


  • Developed Apex Classes, VF Pages and Apex Triggers
  • Creating typical Salesforce.com Customizations, such as Reports, Dashboards, Workflows, Approval processes, Sites, Bulk loads.
  • Working closely with the team and handle the critical customer situation to provide the product automation.
  • Involved in writing Test Classes for the Developed Apex Classes.
  • Migration of all the Customizations including Custom Configurations, functionalities to Production Org from Sandbox Org.
  • Worked on Salesforce REST integration calls.
  • Key team player of successful Professional Services to the Company.
  • Significant contribution to the Customers Delivery on date.

Environment: Saleforce.com platform, Service cloud, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, Web Services and Eclipse IDE Plug-in.

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