Transportation Analyst Resume

SUMMARY

Over 10 years experience in logistics and operations
Proven ability to understand and adapt to a variety of roles within supply chain/logistics
Proficient with Oracle, SAP, TMS systems, FourKites, and Microsoft Suite Software (Word, Outlook, Excel)

PROFESSIONAL EXPERIENCE

Confidential

Transportation Coordinator

Responsibilities:

Saved over $3 million in transportation costs by consolidating truckload shipments to maximize space
Communicate with carriers regarding order statuses and logistics issues to ensure timely delivery
Utilize SAP, OTM, and FourKites systems for efficient load tracking
Track order status' and follow ups on Excel spreadsheets
Analyze customer service levels, in - stocks and, on-time customer measures
Work with carriers to expedite delivery of orders and determine correct disposition of refused product
Coordinate the return of refused/discontinued product that insures the most cost-efficient freight rates
Allocate product to customer orders in a low inventory situation to maintain high customer satisfaction and performance standards
Key decision-making activities include: whether to request a stock transfer order, to move a customer order to ship from another distribution center, or to request a later arrival date from the customer

Confidential, Darien IL

Account Manager

Responsibilities:

Interacted with global customers daily, processed orders in ERP system and responded to questions. Prepared correspondences and fulfilled customer needs to ensure customer satisfaction
Built sustainable relationships of trust through open and interactive communication
Coordinated internal and external resources to manage customer orders from receipt through delivery and invoicing
Communicated unit price, inventory availability, and delivery details
Resolved product or service problems by clarifying the customer's complaint; monitored the investigation to determine root cause and corrective action; communicated the best solution to solve the problem; expedited correction or adjustments; followed up to ensure resolution

Confidential, Alsip, IL

Transportation Analyst

Responsibilities:

Worked directly with production planners to ensure demand matches transportation needs
Processed transactions in Oracle Transportation Management System (TMS)
Managed internal data transfers in Oracle and Microsoft Excel
Entered orders and coordinate delivery for transfer of inventory between Nufarm locations
Collaborated with customer service to handle customer returns

Confidential, Bolingbrook, IL

Account Manager

Responsibilities:

Received, coordinated and processed orders from customers, brokers, and sales or area managers for shipments and ensured products are ordered and shipped from correct manufacturing plants and warehouse locations
Identified, tracked and resolved customer shipment and distribution related issues
Set up and maintained customer accounts, business intelligence systems and related customer data including claim files. Coordinated necessary internal documentation to West Liberty Foods
Analyzed account characteristics and work with customers to resolve their issues, persuading them to resolve the complaint and/or recommending appropriate solutions while providing "best in class" customer service

Confidential, Bolingbrook, IL

Customer Solutions Specialist

Responsibilities:

Earned multiple "Ring the Bell" awards for outstanding customer service for exceeding general expectations
Facilitated internal and external customer satisfaction by answering customer inquiries in a timely, courteous, and professional manner
Managed expedited and distressed freight, in order to meet and exceed customers’ expectations
Provided pickup and delivery information to customers and advised customer inquiries regarding accessorial requests
Assisted Service Centers with granting requests for special delivery requirements
Answered internal and external customer inquiries regarding the Non-Roadrunner owned Service Centers