Salesforce Specialist Resume

SUMMARY

Technologist with a successful record in collaboration Technology within enterprise portals.
Skilled in leveraging cross - functional teams to complete and support projects.
Adept professional with experience working in the cloud, & on premises environments.

TECHNICAL SKILLS

SalesForce.com-Sales
Salesforce Lightning PF
Salesforce Security
Salesforce CMTY Cloud
Salesforce Service Cloud
Azure AD
Office 365
Azure DevOps
Workday
Visio
SharePoint
Jira
Data Loader
Continuos Integration

PROFESSIONAL EXPERIENCE

Salesforce Specialist

Confidential - Orlando, FL

Responsibilities:

Excellent in administrative tasks like creating Profiles, Roles, Users, Page Layouts, Organization Wide Defaults, Permission Sets, Email Services, Approvals and Activities involved in deploying the CRM tool Salesforce.com to include business requirement development, dashboard development, report & list view development, process flows and documentation.
Prepared business requirement documents and functional requirement documents using modelling tools like Microsoft Visio.
Provided application ownership including System Maintenance, Administration, Gap Analysis, establishing and reengineering Processes and Procedures.
Created various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards
Participated in organization change management process and communication process with various departments.
Generated SFDC customized Reports and Dashboards to monitor data quality and provide detailed information on performance indicators.
Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation, and formula fields to the custom objects.
Created custom profiles to restrict the data access to the internal users depending on their job responsibilities.
Implemented Security Settings at object level, field level and record level for different users.
Used field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles.
Developed and configured various Reports for different user profiles based on the needs in the organization.

Salesforce Support Specialist

Confidential - Orlando, FL

Responsibilities:

Performed Functional Testing and User Acceptance Testing (UAT) of the solution once ready to be deployed.
Provide weekly dashboard reports to increase project visibility to IT management.
Established effective team leadership in understanding the critical success factors and exploring opportunities to make an impact through increased responsibilities and initiatives in meeting business objectives.
Experience using Sales force Administration Profiles, Creating Roles, Page Layouts, Org-Wide default: Sharing rules, Workflows, Approval Workflow, Reports/Graphs and Dashboards.
Developed project plan for internal technical deployments and application upgrades.
Implemented Role Hierarchies and Sharing Rules for system security design.
Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation, and formula fields to the custom objects.

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