SUMMARY

• Over 6+ years of experience asa Salesforce Developer, Engineer, and Administrator with in - depth knowledge of experience inSalesforce.com CRM, Force.complatform, consulting, project management, and delivering projects covering requirement analysis, system design, development, testing, deployment, database, andweb server administration,and technical support.
• Experience in developingSalesforce CRMApp Exchange Applications in Classic as well asLightning.
• Experience in setting up Profiles,Creating Roles, Page Layouts, Org-wide Default (OWD),and Permission sets.
• Knowing of Salesforce 1 Mobile Application, Apptus CPQ, Data Extraction tools, and Data migration tools.
• Well experienced withVisual Force, APEX, and Force.com platform,Triggers,Components, and Controllers in Salesforce Classic &Lightning, Salesforce1.
• Experience inCustom Integrationof Tasks, Events, Email Services, Security Controls, Custom Applications, Reports & dashboards.
• Experience in creatingCustom Objects, Relationships/ Junction objects like Master-Child, lookups, Entity-Relationship.
• We are still working on Dreamforce.com Salesforce DX, to be implemented into Salesforce.com.
• Quality Analysis is being done on the Salesforce DX which could come into practice soon.
• Experienced in creating advanced fields likePick lists, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generationdepending on application requirements.
• Excellent understanding of Salesforce.com in terms of Organizationhierarchy, Roles, Profiles, Users, object-level security, field-level security,record-level security, and sharing rules.
• Working knowledge ofApex Programming on Force.com Platform.
• Proficiency in Object-Oriented Languages likeC, Core Java, J2EE, JSP Servlets, and otherJavatechnologies.
• Experience in integrating external web systems with Salesforce usingREST and SOAP web services.
• Effective work ofData Migrationusing Import wizard, Excel connector, andApex Data Loader.
• Well versed in queryingsalesforce.comdatabase usingSOQL & SOSLqueries usingForce.com Explorer.
• Magnificent inDeployments, Force.com IDE, Eclipse IDE, and various production environments.
• Experienced usingSalesforce Lightning UI. Created Components and Apps inSalesforce Lightning and Salesforce1 Mobile Experience.
• Strong Knowledge of Administration Setup, Apex, and Visual force and experience with different SFDC development tools likeEclipse IDEand integration tools likeSOAPuser interface.
• Excelled in creating and maintainingAPEX Triggers.
• Knowing ofSpark Kafka, Performance Tuning, JavaScript Frameworks, Apex Design Patterns, and Salesforce security model.
• Extensive Experience inAgileMethodology andScrumMethodology of software engineering processes.
• Strong knowledge aboutSales cloud, Service cloud, Marketconfiguration, and customization, and a good understanding of Client/Server architecture, Object-Oriented design techniques, and web application design.
• Intensive knowledge of community cloud module.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications, and metadata API.
• Experience in moving code from lowersandboxesto production environments and addressing issues related to functionality,integration,and deployment.
• Experience with Test-driven Development(TDD).
• Involved in design development test and implementation phases of Software Development Life Cycle(SDLC)andAgileDevelopment with a focus on Object-Oriented Programming(OOP).
• Good team player and a fast learner by adapting to the conditions.

TECHNICAL SKILLS

Salesforce Environment: Apex Classes/Controllers, Velocity, Apex Triggers, SOQL, SOSL, Workflows, Validations & Approvals, Visualforce Pages/Components, FSL, Lightning Pages, Custom objects, SOAP, REST web services, Process Builder, Reports & Dashboards, Case Management Automation, Lightning Web Component, Heroku Connect

Salesforce Tools: Force.com Eclipse IDE Plug-in, Data Loader, Import Wizard, Workbench, Force.com Excel Connector, Developer Console, S-docs, Connect for Outlook, Exchange Sync, Autorabit, nCino.

Programming Languages: Java, Spring Framework, Spring MVC, Struts, Hibernate, JUnit, C, C++, SQL, SOSL, SOQL, jQuery.

Web Development: HTML, HTML 5, XML, XHTML, CSS, JavaScript, JSP, Servlets, jQuery, AJAX, Angular JS, Bootstrap JS, Node JS, JSON, ASP .NET.

Cloud Technology: Force.com, Sales Cloud, Service Cloud, Community Cloud, Lightning Aura Component, Lightning Web Component, commerce cloud.

Databases: Force.com DB MySQL, Oracle 10g, SQL Server 2008, MySQL, Java DB.

Application Servers: BM Web sphere, Web logic, Apache Tomcat.

Version Control Tools: GIT, ANT, Maven.

Web Designing Tools: Visual Studio, Adobe Photoshop, Dreamweaver, MS Visio.

Analytics: Wave/Einstien.

Methodologies: Agile, Scrum, SDLC.

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Salesforce Lightning Developer/Administrator

Responsibilities:

• Develop customized solutions within the Salesforce platform to support critical business functions, and meet project objectives and client requirements.
• Worked on Community cloud created and published various communities like Customer Support Community, Event Coordinated community, customer Community, Partner Community, etc.
• Develop end-user requirements to design, develop, configure and administer SFDC including custom objects/fields, the process builds, page layouts, workflow rules, and external tool integrations.
• Technical/Functional support for Salesforce Service Cloud including user administration, profiles and roles, and platform customization.
• Implemented CPQ solution usingApttusCPQ and Contract Management (CLM) for various customers in industries.
• Field service lightning has been leveraged for work order, service appointment, inventory, part consumption, scheduling, entitlements, service contract modules
• Field service lightning has been integrated with JDE and Siebel system for invoice inventory, part consumption, service contract, and service request.
• Used Service Max App exchange field service for efficiently managing customer contracts.
• Integration of Community cloud with external information systems using SOAP API web service
• Fully integrated Sales Cloud, and Service Cloud,with all other critical systems (CRM, marketing automation, order management, quoting, etc.) leveraging our proven integration expertise and tools.
• Worked on Salesforce applications that include Appointment scheduler and Workforce Management.
• Worked and Set up a Service Console for my Client’s Global HRMS.
• Provided support to end-users of CRM via cases to ensure proper business practice
• Worked on implementing a Custom Live chat application for the Global HRMS.
• Implemented a global lightning application that helps in booking appointments with the Global HRMS.
• Worked on Migrating the existing HRMS Case Management Model of the single business calendar, to a multi-business calendar model to facilitate the client with a Global HRMS Application.
• Worked on implementing a Custom Appointment Scheduler Forecasting Application.
• Automated many manual processes like auto Case Assignment, SLA Calculation, and Notify the admins about the fast approaching SLA Cases, etc.
• Configured Categories for Case Management.
• Designed and developed other custom lightning components as per the requirements.
• Developed Reports and Dashboards using components and different report types.
• Perform basic Salesforce Administration tasks such as creating list views, reports, dashboards, fields, objects, workflow rules, email templates, formulas, and more.
• Created Validation Rules, Workflow and Approval Processes, Auto-Response Rules and Page layouts, and Data import and export.
• Designed various HTML Email templates for Auto-Response to customers.
• Handful experience in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, and Migrating code from one sandbox to the other).
• Worked on designing, building, documentation, testing, and deploying Salesforce applications predominantly on the Service Cloud.
• Worked on custom Salesforce custom application and enhance existing service cloud functionality and support upgrading to Lightning.
• Experience in creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.
• Worked directly with the HRIS team to confirm requirements, consider design alternatives, facilitate discussions, and ultimately drive requirements sign-off.
• Involved in creating a user interface in Lightning using Aura components, for a user to enter details and submit them to Salesforce.
• Created Apex methods for the lighting controller and helper methods to perform DML operations on the case records.
• Provided support to perform activities related to Salesforce Admin, Developer, and Service Cloud.
• Supported User Acceptance testing and hyper care issues by troubleshooting, analyzing, and resolving issues/cases.
• Used Salesforce Chatter to provide real real-time fiction of changes in accounts, leads, and, opportunities to help service teams to be more efficient.
• Worked on Salesforce APIs/Integrations with other SaaS products (e.g. Workday), Browser Applications and Outlook/O365, and Telephony system (CTI) and Support deploying Salesforce APIs in the browser Applications.
• Track issues and risks, communicate status and escalate concerns to a Project manager.
• Hands-on experience with deployment knowledge of Visual Force, Flex, Salesforce configurations, Apex classes, APEX, and SOAP/REST Web service.
• Actively participate in daily standup team meetings and weekly status meetings.

Environment: Salesforce.com platform, Data Loader, CRM, Apex Classes, Controllers, triggers, Visual Force, Workflow & Approvals, Agile, Lightning, Git Hub, User stories, SOAP, Web services, Process Builder, Jitter bit, Custom Reports, Dashboards, Salesforce App exchange, Eclipse IDE, Oracle Database.

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

• Involved in all stages of the Salesforce development projects (i.e. definition, development, deployment) Worked with the business user group in the grooming sessions in gathering the planning and implementation.
• Worked on Apttus CPQ configuration and integration and was responsible for creating TDDS, finalizing design & implementation on the salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.
• Developed Apex Classes forVisual forcepages. Developed required Triggers for application.
• Daily administration and support of Data.com by providing marketing leads and support to front-line sales colleagues.
• Part of a team tasked with migration from Salesforce Classic to Lightning.
• Experience with Lightning App Builder, Lightning components, and Lightning Design System.
• Have written BatchApexfor the asynchronous data updates. Created E-mail Templates for the email alerts created. Used analytic snapshots for bi-weekly reports.
• UsedEclipse, Force.com, Developer, and sole IDEsfor the development ofApex classes, Visualforce pages, Triggers, and changing meta-data.
• Installed/Uninstalled packages fromAppExchange.Set up Email Server Set uponForce.complatform to handle inbound emails.
• Implement Roll-up Summary fields to aggregate data from child records on the parent.
• Developed many Report Types and created various Reports (summary reports) using theReport Builderaccording to the need of the organization.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Developed rich UI using HTML5 and CSS3 in Visualforce pages and used JavaScript and JQuery to utilize the plug-ins.
• Experienced in migrating the standard and custom objects in standard experience tolightningexperience.
• Handled ongoing customization/ alteration of Salesforce.com. To increase benefits and usability.
• Worked onSalesforce1Platform to build Mobile App by enablingLightningComponentsfor use inSalesforce1mobile platform to makeLightningApplication mobile.
• Created custom fields, pick lists, dependent pick lists, and validation formulas for the custom objects.
• Used Single sign-on,and SAMLsettings to enable the user to login to various applications.
• WrittenApexTest classes to meet Unit testing before migrating fromSandboxto the Production environment.
• UseSOQL & SOSLconsidering the Governor Limits for data manipulation using theapexcode.
• Design, create and maintain user roles, profiles, and hierarchies. Monitor application storage usage and archive data as needed.
• Experience in a Marketing cloud application, web services, and requirements for automating web services.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop a rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party APIs and displayed within the lightning component.
• Customized standard Salesforce objects like Accounts, Contacts, Case management, and Solutions. Developed and created customized reports and dashboards.
• Performed Steel brick CPQ-related configuration for product setup, approval matrices, approval rules, process builders, and flows.
• Developed Test classes for all theApexclasses and Triggers with a minimum of 92% code coverage fortriggers and classes.
• ImplementedSalesforce.com web servicesclient using salesforceweb services API, Java, XML, and partner WSDL.
• Exported data from the legacy system and imported it intoSFDCthroughApexdata loader forData Migration.
• Worked with admin team and management team to create users, roles, and public groups and implemented role hierarchies, sharing rules, and record-level permissions to provide shared access among different users also involved in working with Admin in the business office to upgrade handoffs in production.
• Followed ScrumAgile methodologyfor the iterative development of the application and participated in weekly Sprints, daily stand-up meetings, and customer reporting backlogs.
• Used Source tree to move the code from one environment to another environment and Target Process to maintain sprint stories and defects.

Environment: Saleforce.com, Security Controls, Escalation rules, Assignment rules, Service Cloud Record types, Custom objects and Fields, Relationships, Apex Classes, Visual Force (Pages & Components), Workflows, Rules, Eclipse, Force.com Explorer, Apex Data Loader.

Confidential - San Francisco, CA

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce Administrator and Developer in the organization.
• Involved in the Digital transformation to re-platform core insurance functionalities onto a new, modern, and flexible cloud-based platform, levering relevant functionality provided by salesforce and velocity.
• Responsible for providing object-level / record-level / field-level security by creating roles and profiles.
• Designed and developed Visual Force pages based on the business requirements in Field Service Lightning (FSL).
• Experienced creating permission sets and sharing rules according to the requirement.
• Identify and streamline workflows using the nCino platform, built on Salesforce.com, and implement changes and levels of customization as needed through the Salesforce Administrator role.
• Involved in Design, development, planning, testing, and integration of Salesforce Cloud services.
• Customized standard Salesforce objects like Accounts, Contacts, case management, and solutions.
• Created custom applications, custom objects, tabs, advanced custom fields, validation rules, assignment rules, and cross object formulas.
• Implemented record types, lookup, and master-detail relationships for custom objects.
• Developed Apex Triggers, Apex Classes, and Test Methods.
• Developed various visual force pages using standard controllers, custom controllers, and controller extensions.
• Worked on Salesforce Community cloud-like how to engage with employees, customers, and partners.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and set up report folders to share them based on their profiles (permissions).
• Maintained custom nCino-Salesforce objects. Maintain setup records specific to nCino. Work with the nCino project management team to the ready client for the Data Configuration stage of implementation.
• Created Dashboards using various components (chart, Gauge, Metrics) and set up dashboard folders to share them.
• Customization of Apttus product and CLM by using Salesforce features like triggers, and VF pages.
• Implemented complex workflow rules and approval processes to automate business processes like updating fields, and sending E-mail alerts.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries
• Using Apttus APIs to create cart, quote, reprising, and Attribute creation.
• Created time-dependent workflows as per the requirement.
• Created e-mail templates and used them in workflow & approval processes.
• Maintained user roles, security, and profiles, wherever necessary.
• Created permission sets, and sharing rules to extend access to some business requirements.
• Created page layouts, and search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom controllers implementing complex code for Salesforce VF pages and also integrated force.com application on mobile platforms like I-phone Blackberry and Android.
• Implemented relationship fields for proper data loading and maintaining the quality of the data.
• Handled SOAP/Restful Web services consumption for fetching content from the Internal Web server.
• Used SOQL SOSL within Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked on Customer Service Center on Commerce Cloud
• Migrated complex Excel validation rules in the regular expression into Salesforce validation rules.
• Followed Agile methodology for the execution of day-to-day work-related activities.
• Organized Marketing Campaigns Campaign Hierarchies Lead Queries Assignment Rules Web-to-Lead and Auto-Response rules.
• Worked on API design and integrated Salesforce with Other Systems like Microsoft Azure.
• Deployed Apex using Force.com IDE Force.com Migration Tool and Web Services API.

Environment: Salesforce.com, Community cloud, Apex language, Triggers, Reports, Data loader, Velocity, Workflow, e-mail templates, Approval processes, sandbox environment, security and sharing, visual force pages, visual force controllers.

Confidential

Java Developer

Responsibilities:

• Developed application code using Core Java and J2EE (Servlets, JSPs) in Eclipse tool.
• Developed GUI-related changes using JSP, HTML, and client validations using Java script.
• Developed application based on SDLC (software development lifecycle).
• Created several complexes stored procedures and triggers using SQL Server 2005to retrieve data.
• Involved in all the phases of SDLC including Requirements Collection, Design, Analysis of the customer specifications, Development, and Customization of the application.
• Developed front-end controller in Servlets to handle the database access (MVC pattern).
• Developed JSP pages and client-side validation by java script tags.
• Developed Session and Entity Beans to implement business functionality.
• Used Eclipse as an IDE and Apache Tomcat as an Application Server.
• Interacting with clients for requirement gathering, analysis, and modularization of the requirement.
• Used Apache web server for deployment.

Environment: Java 1.6 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse, Hibernate.