SUMMARY

• Having 8+ years of IT Experience which includes 5.6 years in design and development of BPM applications with Agile Methodology using Pega Rules Process Commander (PRPC).
• Proven ability to continuously provide tangible application development including best practices across various stages of Software Development Life Cycle from requirement gathering and analysis, solution architecture and design through to software implementation and overseeing system progression to production
• Involved in designing Enterprise Class Structure by following Pega best practices and guardrails.
• Experience in Design, Development and Deployment of PRPC and Java/J2EE based applications.
• Involved in designing the data model and process flows of the enterprise applications.
• Good business knowledge in Banking & Financial Services, Insurance and Financial domains.
• Involved in the implementation and configuration of Customer service Application(CRM) used PEGA CPM - framework.
• Good working knowledge of AGILE and Waterfall methodology and adept in analyzing 'AS IS' & 'TO BE' status of the client and suggesting the solutions best suited for the implementation
• Experience in interacting with users to collect business process data.
• Expertise in PRPC flows, interpretation of Flow shapes, Tickets, interpretation of complex flow shapes for business scenarios, Activities, Process Flows, Screen Flow, Harness rules, Layout, Sections, Data Modeling, Decision and Declarative rules.
• Designed and developed SLAs per business requirements.
• Strong expertise in UI, Process flows, Caching, Rule resolution, Activities.
• Implemented various PRPC Decision rules and Declarative rules.
• Experience in designing application security which involves setting up Access Groups, Access Roles, AROs, Operator IDs, Applications, Organizations, Org Divisions, Org Units and Work Groups.
• Very good experience in PRPC Reporting Features Report definition, List View and Summary View to present the data efficiently to the business users.
• Experience in using debugging and performance tools like Clipboard, Tracer, Performance Analyzer (PAL), DB Trace and System Management Application (SMA).
• Developed Process Flows/Flow Actions, Activities, Decision Rules and User Interfaces like Harness, Sections, Dynamic Layouts, Screen Layouts and Portal rules.
• Experience integrating the applications with external systems by using Services and Connectors (REST and SOAP),Email Integration in Pega PRPC
• Delivering the quality deliverables within the deadlines according client standards.
• Keep tracking the defects and analyzing the defects and fixing those in timely manner.
• Participate in the meetings with client & incident Triage calls to achieve quality deliverables within timelines
• Excellent analytical, problem solving, decision-making and presentation skills with ability to co-ordinate activities in a fast-paced team environment
• As part of communication skills, I played PR role in Toastmasters International where I successfully delivered multiple speeches.

TECHNICAL SKILLS

BPM Tool: PEGA PRPC V7.1, V7.4, V8.1

Frameworks: PEGA CPM Framework

Scripting Languages: HTML, XML, JavaScript, CSS

Database: IBM DB2, ORACLE 9i/10g, MySQL

PROFESSIONAL EXPERIENCE

Confidential, Houston

Sr. Pega Developer

Responsibilities:

• Worked on Integration using Connect-Rest to connect third party tools to update the customer details.
• Worked on Customer process Management framework- Interaction Drivers, Intent Tasks to display and track the Customers 360-degree view.
• Worked on Product Deployment and Migration of Branches to other higher environments.
• Worked on Declare page with source as look up to fetch customer details from Database.
• Creation Of strategies with components like data proposition and data import features
• Worked on decision rules and declarative rules like Declare onchange, declare expressions to fetch customer transactions declaratively.
• Participated in Code reviews and prepared Design documents.
• Worked on Bug fixing and enhancements
• Involved in optimizing and refactoring the code for better performance and ease of maintainability.
• Designed and implemented User Interfaces using Sections, Harness and Portals.
• Used SLAs to assign and escalate tasks based on priority. Tasks are assigned to associates by considering various criteria like task type, availability, current assignment workload etc.
• Created Technical design document of specification assigned and configured class-structures, workflows.
• Developed the rules as per the business requirement including UI Screens, Activities, correspondence rules, data transforms, declarative rules and decision rules.
• Involved in Change Management and enhancement aspects including defining and implementing Procedures/Technologies.
• Implementation of Decision tables, Decision Trees, Decision Maps and Declarative expressions, Constraints and Indexes
• Involved in creating data model for the application, using Properties (Page Lists, embedded pages), analyzed the application and proposed the work page structure.
• Created Report Definition for the reporting purpose in the process commander.
• Created Agents which will run in the background to sending Correspondences, to generate daily, weekly and monthly reports.
• Utilized debugging tools Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging and monitoring application.
• Project being AGILE, participated in the discussions with the Business Users and Client in gathering the requirements.
• Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and Production environments.

Confidential

Sr. Pega Developer

Responsibilities:

• Worked on Classic license process conversion into Smart license through Case management End to End Flow.
• Took ownership on the assigned user stories and implemented according to the Pega guardrails and project defined processes and participated in retrospection sessions for further clarifications.
• Performed integration by developing Connect REST rules in Pega and sent the request as per the service provider format and consume the response
• Worked on Case Management to handle the Smart License flow.
• Worked on Flows, User Interface, Declarative Rules, and Decision Rules.
• Worked on the data tables and class mappings to fetch the data from external data base with this we used Connect-SQL methods as well.
• Worked on Skin level changes for entire Application UI related changes.
• Worked on creating packages for product deployment into various environments.
• Implemented customized activities to send mail notifications to stake holders about their license status details.
• Participated in Code reviews and prepared Design documents.
• Worked on Pega logs at server level Server restarting activities.
• Worked on Product/Branch creation merging into main application Ruleset.
• Worked on Bug fixing & defect tool management JIRA for exporting/updating defects.
• Worked on debugging the application at backend level in TOAD.

Confidential

Senor Software Engineer

Responsibilities:

• Design & Development of the Business Process Management (BPM) components which includes PRPC Flows, Business Rules for the application flow.
• Involved in design and development of Data Model, Class structure, Complex Process flows, Activities, Functions and User Interface (UI) Rules.
• An XML Parser is a parser that is designed to read XML and create a way for programs to use XML.
• Design and development of Harness rules, Section rules and Layouts
• Created Activities and steps for implementing Core Business Logic.
• Design and development of Reporting Rules, Technical Rules and Security Rules.
• Created List view and Summary view reports for the reporting purpose in the process commander.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Created Gadget and HTML Fragment rules for custom portals.
• Designed custom User and Manager Portals.
• Implemented Agile / Scrum Methodology and participated in development & conversion of business requirements into Jira stories and analyzed that with team to make sure development is per business need
• Created rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list and SLA rules to assignments & work objects for time-constrained processing of assignments and work objects.
• Worked with DBA on improving the response times of the various queries, and the overall performance of the system.
• Worked on Declare Indexes, Agents.
• Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging
• Worked extensively in designing application security which involves setting up Access groups, Access Roles, ARO’s, Operators, Application ID, Org Divisions, Org Units and Work groups

Confidential

Pega Developer

Responsibilities:

• Worked on Flows, sub flows, activities, Data transforms to handle the population of data.
• Worked on reporting features Summary Views, list views Report definition.
• Prepared root cause analysis documents and updated in confluence page for new joiners.
• Implemented REST Integration to interact with third party Fidelity services.
• Worked on Pega Gadgets such as Work Area, Recent Work, Change Portal layout, Monitor activity.
• Designed PRPC flows (Rule-Obj-Flow), Assignments, and Utilities
• Implemented the Pega rules like Activity, Sections, Harness, Flow Action, Declarative rules, Integration, Standard Agent.
• Worked on localization tool to Import and export language packs to render respective language on country code specific. Worked on Service Level Agreements to deliver the solutions by on time without any discrepancies.
• Worked on System settings to set basic Authentication details on environment basis.
• Worked on setting up Access groups, Access Roles, Access role to object, Attribute based access and Work groups.
• Written Technical Use Cases as per the requirements for the ease design and development.
• Participated in Code reviews, before moving the Product to other environments.
• Worked on debugging tools like Tracer, System Management application for tracking.
• Worked on bug Fixing and analyzed root cause for fixing critical issues of application in production.
• Involved in interaction with the end users along with business analysts and the team members for better understanding of the business requirement.

Confidential

Web Services Developer

Responsibilities:

• Worked on Web services where can we check those services through SOAP UI tool.
• Worked on Service Oriented architecture.
• Worked on performance issues in reporting, database operations.
• Done the scenarios bases on requirements and prepared the unit testing documentation.
• Worked with the business teams to provide the required data and also performed the activities as per their requirement.
• Participated in grooming sessions with Business team for better understanding of sprint.
• Participated in Code reviews, before moving the Product to other environments.
• Create daily and weekly status reports.
• Involved in various phases of Software Development Life Cycle (SDLC).
• As part of cross training, I got trained in PEGA Business process Management tool and worked on PEGA POC with PEGA COE team including CPM framework.