SUMMARY

• Over 7 years of IT experience including around 5 years of experience with Salesforce.com.
• Completed Bachelors degree in the stream of Electronics and Communications Engineering.
• Salesforce.com certified Force.com Developer.
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process and dynamic approval process.
• Experience using Salesforce.com's Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Experienced in Sales force SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Extensive experience of analyzing business requirements and entity relationships.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web - to-lead to track responses to online campaigns.
• In depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Extensive experience in implementation of sales forces Chatter functionality.
• Developed SOAP based requests for communicating with Web services.
• Application packaging & Deployment experience using Ant Scripts.

TECHNICAL SKILLS

Salesforce Technologies: Apex, visual force, SOQL, SOSL, Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, Eclipse, force.com IDE, Apex data loader, web services, dashboards, custom objects, record types, apex custom controller and extensions.

Salesforce Tools: Eclipse,Force.com Eclipse IDE Plug-in,Force.com Data Loader,Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production).

Databases: MySql 5.1, Oracle 8i/ 9i/ 10g/ 11g, Microsoft SQL Server 2000/2005/ 2008 , DB2

Languages/Technologies: Apex, VB.Net, ASP.Net, C, C++, Java, Java Script,UML, HTML,XML, XHTML,DHTML, SQL, Perl, WSDL.

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux, Unix.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Salesforce Developer & IT Consultant

Responsibilities:

• Worked As Enhancement Team Member And Performed The Roles Of Salesforce.Com Developer In The Organization
• Designed Visual Force pages, Custom objects, Validation rules, and triggers by using Apex as per Client requirement.
• Hand-On various salesforce.com standard objects and custom objects like Accounts, Cases,Smartrips,Reports and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed the Page layouts, Workflow rules, Tasks, Formula fields, Field Updates, Record Types, Report Types, E-Mails and alerts to track customer related tasks and activities.
• Constructed the User permissions based on the organizational hierarchy.
• Developed various Tabs, Components and Visual Force Pages and Controllers.
• Created custom controllers implementing complex code for Sales Force, VF pages
• Manage customers with profiles, permission sets, roles, and sharing rules in customer portal.
• Configured the settings and communication templates, and granted high volume portal users to objects in customer portal.
• Responsible for all the activities related to Data Loader, uploading data in CSV files into Salesforce.com and for checking the correctness of the data.
• Built the Change set to Deploy Apex code, Triggers, Work flow rules and field updates.
• Worked on Bulk Triggers, Nested Queries and had written code for Future methods by calling it from triggers.
• Integrated using SOAP based web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home-grown web services.
• Created SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Used the Debug Log and System Log Console to catch exceptions.
• Created batch classes, which can be invoked programmatically at runtime using APEX.
• Performed unit testing for every written code and always wrote test methods with code coverage of 85% minimum.
• Interacted with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Deployment of code from sandbox to production using Force.com IDE tool.

Environment: Salesforce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential, Palo Alto, CA

Salesforce Admin/Developer

Responsibilities:

• Contributed towards HLD and LLD phase and design documents preparation by Marketo integrating different modules.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Designed various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing e-support applications
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.

Environment: Saleforce.com platform, Apex Language, SOQL, SOSL, Visual Force Pages, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Email Services, Eclipse IDE Plug-in, Windows XP.

Confidential, Hoffman Estate, IL

Sr. Salesforce Developer

Responsibilities:

• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed and developed Time Dependant action triggers, Workflow rules and Approval process for the application by implementing custom formulas for various tasks and Email alerts as per the requirement.
• Developed several Custom Reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Designed various types Email templates for auto response to customers.
• Used the sandbox for Unit testing and assisted Business Users in CRM Deployment validation testing.
• Prepared Unit Test Plan Documents and Test Cases for review.
• Worked with CRM Application Development Team to complete development, test support and deployment activities.

Environment: Apex language (Classes, Controller classes, Triggers), Visual Force, Force.com IDE, Validation rules, Time dependent action triggers, Work Flow rules, Unit Testing, Email Templates.

Confidential, Columbus, Ohio

Salesforce Admin/Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer in the organization
• Worked on various salesforce.com standard objects like Accounts, Contacts, Lead, Opportunities, Contracts, Campaigns, and Campaign Members
• Worked on salesforce.com Custom Objects like Postal Address, Competitive Tracking, Aircraft Products and more
• Created various Visual Force pages for customers to show them the better visibility of various fields from various objects and displayed them in the detail layout page of the object
• Developed various Apex Classes to support the Visual Force page, and as a helper class for Apex Triggers
• Created Custom Settings and utilized it in Apex Classes as well as Triggers
• Worked on developing Page Layouts and Record Types for various custom objects
• Developed many Validation Rules, Workflow Rules, and Triggers on the object to achieve the functionality as per the business requirement
• Worked extensively on Custom objects, Custom tabs, Custom Settings, Visual Force Pages, and Apex Classes to suit to the needs of the application
• Worked on creating and assigning Profiles, Object level Security, Field level security, Roles, and Public Groups for the users
• Worked on Data Cleansing for various standard objects and custom objects to have better and clean data in the company
• Used Data Loader for insert, update, upsert, delete and bulk import or export of data from Salesforce.com SObjects
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Tested and Installed AddressTools of Provenworks from AppExchange to implement their functionality for Address fillup in the organization
• Implemented the tool, AddressTools, with various Standard Objects, Custom Objects as well as Visual Force pages
• Developed many Test Classes for the Apex Classes and Triggers that were developed for various functional needs in the application
• After using Fullcopy Sandbox for QA Testing and configuration, assisted in deploying to the production system

Environment: Salesforce.com platform, custom objects, Visual Force pages, Apex Triggers, Validation rules, Work flow rules, Data Loader, Governor Limits, Sandbox for QA testing.

Confidential, San Diego, CA

Salesforce Admin / Developer

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer as well as Technical lead in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Sales Force UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com IDE, Migration Tool, Web Services API.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Java developer

Responsibilities:

• Coding using HTML pages, Jsps.
• Application development suite to deploy in Tomcat web server.
• Designing and building business components using JSP tag library to suite different combination of view and controller
• Understanding the client requirementsand add designing document
• Building web components, action controllers to conform MVC design paradigm Coding using HTML pages, Jsps
• Testing - unit testing & integration testing
• Performing Code Reviews.

Environment: Java, J2EE,JSP, Servlets, Struts, JDBC, Java Script Tomcat

Confidential

J2EE Developer

Responsibilities:

• Involved in analysis, design and development of Personal Loan Processing Application and developed specs that include Use Cases, Class Diagrams, Sequence Diagrams and Activity Diagrams.
• Developed User Interface screens usingJSP, HTML. Used Java Script for client side validation.
• Used Struts Action Servlet, Action Formto design variousJS Ppages using MVCarchitecture.
• Developed Session beans by using EJBs for business logic at the middle tier.
• Actively involved in designing and implementingSession Facade, Service Locator and Data Transfer Object design patterns.
• Implemented Stateless and State full Sessionbeans to capture user data and to achieve scalability, memory management and transactions and implemented Business Delegate design pattern.
• Designed and developed Message driven beans that consumed the messages from the Java message queue.
• Worked on DAOs for RMS module and wrote EJB Entity beans. Used DAO pattern to retrieve the data from database.
• Implemented SAX and DOM XML parsersin the application.
• Used Web services for sending and getting data from different applications using SOAP messages.
• Used Oracle 9i by developing different tables and ran SQL queries on them and also developed stored procedures using callable statements and created triggers and functions based on the project requirements.

Environment: EJB, Struts, JSP, Servlets, JMS, XML, SOAP, WSDL, UDDI, JavaScript, UML, JNDI, CVS, Log4J, JUnit,Weblogic, RAD, Rational Rose, Oracle 9i.