SUMMARY

• Around 8 years of IT experience with 5 years experience in the Salesforce.com CRM as Developer.
• Involved in various stages of Software Development Life Cycle (SDLC) including Analysis, Requirement Engineering, Architecture, Design, Development, Enhancements, Testing,Deployment.
• Having Dev 501 level Experience.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Experience in creating many Work Flows, Validation rules,Approval Processes, Triggers, Sharing Rules and also the most complex Apex classes to meet the client’s requirement and functionality.
• Experience in designing custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots,Dashboards, Apex Classes,Controllers and Triggers, and various other components as per the client and application requirements.
• Experience working with Ecommerce Application
• Experience working with Force.com IDE and salesforce.com Sandbox environments.
• Proficient in Creating Custom Page layouts based on record types design and implementation.
• Experience in developing Intranet/Internet multi - tiered application using IDEs such as WebSphere Studio Application Developer, Eclipse.
• Experience in Markup Languages like XML, HTML, DHTML and CSS.
• Experience in GUI designing and validations using Java Script, JSP and Jquery.
• Development experience in various platforms like MS Office, Visio documenting tool and Windows (XP, NT, 2000, 98, 95).
• Thorough understanding of SDLC Methodologies like waterfall, Iterative, Agile (SCRUM).
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Experience with data migration and updates through the tool Apex Data Loader in Salesforce.com
• Worked on Apptus and Jitterbit Tools.
• Experience developing visual force pages using JQuery UI
• In depth understanding of marketing cloud, sales cloud, service cloud (call center cloud).
• Experience working with salesforce.com sandbox and production environments and experience in managing fullsandbox, developer sandbox and Configuration-only sandbox.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Visio.
• Extensive work experience using Web services for implementing web services in the application for access to data from different users.
• Worked extensively on Salesforce 1 for mobile apps
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives.
• Implementation & Integration experience on Salesforce.com using Apex Language Web Services, Visual Force Pages, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Worked on IBM WebSphere MQ
• Worked on Veeva CRM.
• Working knowledge in handling cross browser compatibility issues.

TECHNICAL SKILLS

Salesforce.com Technologies: Sales force SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects, Territory Management, PRM, CRM, CLI, Apex Data Loader

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform

Languages: Apex, C++, Java, Java Script, HTML and SQL

Database: PL/SQL, Oracle 8i, MS Access

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008

Web: HTML, XML, CSS, JSP, SOAP, WSDL.

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

SFDC Lead

Responsibilities:

• Worked with Business Users and Business analysts for requirements gathering, analyzing the requirements.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Used Salesforce.com platform, Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Developed Web Service Callouts from Salesforce to External Applications using REST API
• Developed Custom Web Services in Salesforce and published for External applications
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Strong experience in implementing MVC with Salesforce.com.
• Developed UI using CSS, HTML tags, Visual force components and used JavaScript for front-end validation.
• Worked on Marketo to automate and measure demand generation campaigns that generate more high-quality sales leads.
• Integrated Force.com with Salesforce 1and Mobile Apps
• Use various Visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
• Worked with Visualforce Controllers (Standard, StandardList, Custom, and Extension).
• Created Page Layouts and assigning different layouts based on Record Types.
• Created Custom Reports and Dashboards for the application.
• Implemented Web-to-Lead and converted Lead to Account.
• Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
• Integrated SFDC withSAP CRMfor order management system usingInformaticaPower Center as it supports the entire data integration lifecycle.
• Prepared data mapping document to map source and target system fields.
• Experience in Data cleansing by writing apex classes and identifying in MS-excel.
• Used Dataloader to bulk load data into Salesforce.com.
• Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
• Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments.

Environment: Salesforce.com, Force.com Platform (Sandbox and production) including Apex Programming Language and Visual force pages, Data Loader.

Confidential, Reston, VA

Salesforce Developer

Responsibilities:

• Implemented Web Services integration for extracting the data from internal Non-SFDC Systems and third party systems to update relevant fields in salesforce.com pages/objects.
• Lead the Merge Management team to integrate SFDC with MDM system.
• Lead the Publish-Subscribe application to keep SFDC Accounts in sync with boundary systems.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system.
• Monitored transition of deployed packages from QA sandbox - to- UAT - to- Prod for ensuring optimal, non-buggy results; approved the final deployment of package to the deployment instance after testing.
• Monitored administration, configuration and maintenance of Salesforce.com application’s capabilities.
• Written technical documentation, part of project design and scheduling releases.
• Allocated and shuffled development and administrative resources on release-to-release basis.
• Designed, developed and deployed Custom objects, Page layouts,Custom tabs, Components, VisualForcePages,Validation Rules, workflow rules, time triggered tasks, email alerts to suit to the needs of the application.
• Involved and interacted with various development teams- onsite and offshore -to develop custom solutions to user requirements for CRM implementation.
• Integrated Marketo as it is ‘Best Marketing Automation Application' and 'Best Mass Emails Solution
• Imported data from Oracle into Salesforce using Dataloader as part of Data Migration.
• Performed the roles of Salesforce.com Integration Analyst/ Developer and Administrator in the organization.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Involved in the training sessions provided by the SFA (Salesforce.com automation) team to the end users.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Java Script, Web Services, WSDL, Eclipse IDE Plug-in.

Confidential, Morristown, NJ

SFDC Developer

Responsibilities:

• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes and Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked with various Salesforce objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Managed company's Phase III project implementation of Marketing Automation, complete with auto task creation, workflows, scoring and lead nurture programs, Sales Insight interesting moments, and web form/landing page creation.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Integrated Salesforce CRM with Microsoft GP Dynamics for ensuring order accuracy, delivery of customers at right time, Improving “Quote to Cash” and order accuracy.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used web technologies like HTML, XML, CSS, JSP, JQuery, JavaScript, WSDL, and SOAP.
• Used Force.com IDE to create, modify, test, and to deploy Force.com Application.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Apex Language, Visual force, Force.com IDE, SOQL,SOSL, HTML, CSS, XML, JavaScript, Apex data loader, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential, San Francisco, CA

Salesforce Administrator

Responsibilities:

• Liaised between the client and the development team with respect to the gathering and communication of functional business requirements for systems development.
• Perform analysis of existing systems and documented the related business concepts, process flows, data elements definitions and calculations, and screen and report layouts.
• Lead discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features.
• Prepared comprehensive Functional Requirements Documents (FRDs) for the project based on business requirements, priorities and scope.
• Interfaced with business users to prepare and update Business Process Requirements, Software System Requirements.
• Worked on other product documents like release notes, user guides, support guides.
• Understanding and leveraging SFDC CRM processes for help with pre-sale activities.
• Business processes streamlining and processes re-engineering.
• Worked on various salesforce.com objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST, SSI) & web integration with SDFC.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Provided support for ongoing salesforce.com maintenance and other administration services including periodic data cleansing, workflow and approvals.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in

Confidential

Java/J2EE developer

Responsibilities:

• Responsible for enhancing existing user interface functionality built using JSP, HTML, CSS, JavaScript& XML.
• Diagnose and resolve problems due to software defects which are escalated by support staff to development team.
• Responsible for source control and configuration management for managing source code and technical documentation.
• Designed XML Schema in XSD files.
• Developed code to automize testing process.
• Developed test scripts for the other developers based on the module they are working.
• Used CVS as version control.
• Implemented unit testing and Integrated testing.

Environment: Java, JavaScript, WebLogic, CVS, Struts, Eclipse, SQL Server, HTML,CSS.