SUMMARY

• Organized and goal - oriented, with 7+ years of total IT experience of which 4+ years’ of exclusive experience is as Salesforce.com CRM Developer in Agile SCRUM environment.
• Understanding of Veeva Systems CRM and App Exchange
• Analytical problem solver, able to anticipate issues and create process and systems dat streamline operations, resolve functional and technical concerns to improve efficiency.
• Worked on 4 full Salesforce.com CRM projects implementations.
• Involved in design/architecture, implementation, and data migration efforts.
• Experience in SFDC development using Visual Force Pages, Components, Force.com IDE, SOQL, and SOSL, MVC architecture, DML statements
• Detailed knowledge and experience on SFDC CRM business processes for automation.
• Experience in design of Dashboards, Apex Classes, Custom Controllers, Controller extension, data binding and various other components as per teh client and application requirements and awareness of teh governor limits for a multi-tenant environment.
• Designed various custom objects, custom fields, role based page layouts, custom Tabs, custom reports as per teh requirements.
• Execution knowledge of Custom Formula Fields, Picklists, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for outbound API messages, field updates, assignments and Email notifications according to application requirements.
• Extensive Experience in creating custom reports and analytic snapshots based on user and organizational requirement.
• Understanding of translation workbench, currency management for keeping track of language translations and exchange rates.
• Integration of SFDC with external Web Service API’s.
• Involved in Data Integration and Migration by using Force.com data loaders, web based import wizards and Informatica.
• Experience in writing test Apex classes to confirm at least 75% code coverage before deploying teh code to production.
• Understanding of teh SFDC data model, customizing schema using custom objects, fields, master - detail and lookup relationship
• Understanding of campaigns, opportunity, territory and lead management, person account and contacts.
• Knowledge of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs
• Familiarity with partner relationship management, and customer portal, debug logs, documents tab, forecasting.
• Updated on SFDC pricing and editions and their features, chatter option, security and sharing models, delegated admin features
• Experience working with Force.com IDE and salesforce.com Sandbox environments.
• Skilled in building excellent rapport with clients and team members. Able to see teh bigger picture, delegate effectively and motivate team members and halp them to achieve on-time project completion.
• A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.

TECHNICAL SKILLS

Programming Languages: C, C++, Java, Apex, SQL

Query languages: SQL, SOQL, jQuery

Operating Systems: Microsoft Windows 2000/XP/Vista, Linux/Unix

Scripting Languages: JavaScript, CSS, Python, PERL

Other Tools: HTML, XML, Ajax, MS Office

SFDC Tools: Data Loader, Salesforce to Salesforce, Eclipse IDE Developer console, Informatica, Cast Iron

SFDC Technologies: Apex Custom Controllers and Extensions, Apex Triggers, Visual Force Pages, Force.com, IDE(Eclipse), Packaging and Migration, SOQL, SOSL, DML

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Sales force.com Developer

Responsibilities:

• Designed and Developed solutions based on functional, migration and integration requirements for SFDC platform.
• Developed prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.
• Worked on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Created Custom Report types, custom reports and Dashboards to meet teh reporting requirements of teh decision makers in teh Organization.
• Created and maintained teh email templates to be used in teh Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Worked on complex data migration projects using Data Loader tool and Informatica.
• Developed Visualforce pages, Visualforce custom components, Portal pages with Javascript for validation .
• Designed and developed APEX classes, APEX triggers, Custom Controllers, Controller extensions.
• Worked on App exchange package implementation on SFDC: Marketo, Dupecatcher, Docusign
• Integration of Sales cloud with external information systems using SOAP API web services.
• Integration of SAP products master data with Salesforce by employing Cast Iron Application
• Configured workflow rules to increase visibility into sales pipeline and to improve teh organizations Sales Management.
• Deployed changes from SFDC sandbox environment to Production environment using Change sets.
• Conducted knowledge transfer sessions for associate resources working in SFDC technology.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, App Exchange, Cast Iron, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Dashboards, Custom Objects &Tabs, SOAP API, Informatica, Email Services, Sandbox, Force.com Eclipse IDE Plug-in, Windows XP

Confidential, Frisco, TX

Salesforce.com Developer, Sales and Service cloud

Responsibilities:

• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in teh application for e.g. a trigger to determine when an order exceeds a customer’s credit limit on Enterprise Edition.
• Worked on various SalesForce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Design and deployment of Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to teh needs of teh application.
• Used SOQL & SOSL with for data manipulation needs of teh application using platform database objects.
• Invocated teh queries and Apex methods from JavaScript
• Wrote Test cases for teh controllers with 90-95% code coverage.
• Worked on developer sandbox and migrated teh code from developer sandbox to production after testing is done.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update and bulk import or export of data. Used it to read, extract and load data from comma separated values (.CSV) files.
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects
• Utilized VEEVA App Exchange functionalities for essential care and special care
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.

Environment: Salesforce.com, Apex, VisualForce, Force.com IDE, Dashboards, Reports, Workflows, Sandbox, Data Loader JavaScript, CSS, HTML, XML, AJAX, Eclipse plug-in for Force.com IDE, Demand tool, Java, J2EE, Web services, SQL Developer, SQL, Windows XP.

Confidential, San Diego, CA

SFDC Developer

Responsibilities:

• Interacted with various business user groups for gathering teh requirements for CRM implementation
• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) in response to business needs
• Worked on maintaining teh functional areas of data management, accounts, contacts, cases, solutions, activities, reports and dashboards.
• Involved in data integration and data migration tasks of teh Salesforce.com using Informatica on Demand.
• Maintained user roles, security, profiles and organization wide defaults.
• Created visual force pages, custom controllers and conducted unit testing code.
• Created custom objects, custom fields, validation rules and workflow rules.
• Analyzed, designed and created teh reports and dashboards to meet teh business requirements.
• Used validation rules, cross object formulae, lookup fields, workflows and dynamic approval processes to implement business logic
• Participated in cross-functional teams dat address strategic business issues involving CRM and customer support operations and in creating/deploying solutions to end users

Environment: Salesforce.com, Apex, VisualForce Pages, Workflows, Sandbox, Approval Processes, Validation Rules Dataloader, Outlook Connector, JavaScript, HTML, CSS, Force.com IDE, Informatica on Demand, Windows XP.

Confidential

Salesforce Developer

Responsibilities:

• Involved in teh re-engineering process of teh Account, Contact and Opportunity object.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed and developed Apex Classes, Controllers and Controller extensions for various functional needs in teh application.
• Developed Apex Triggers for various functional needs of teh application and tested code.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and Reports
• Created new custom objects, custom fields, designed page layouts, developed triggers and conducted unit testing.
• Implemented data migration and integration between Oracle Legacy system and Salesforce CRM using Informatica on Cloud.
• Implemented Web to case and Email to case features.
• Created auto response emails including suggested solutions for cases raised via email and web-to-case
• Used teh sandbox for development, testing and code migration to teh production.
• Created workflow rules and defined related tasks, email alerts, and field updates.

Environment: Saleforce.com platform, Apex VisualForce, Workflow & Approvals, Controllers and Extensions, Custom Objects Custom Tabs, Informatica on Cloud, Email Services, Force.com IDE, Windows XP

Confidential

Java Developer

Responsibilities:

• Involved in Installationand configuration of Weblogic Application Server.
• Worked on Eclispe as teh development environment, CVS as version controller.
• Design and development of User Interfaces using JSP, HTML, and CSS.
• Developing Action classes, those are used to delegate teh request for Business processing.
• Written Data Objects Java Beans for presenting teh back-end retrieved values on teh web pages.
• Developed teh application using Servlets, Struts Action classes, Action Forms, JSP and Session Beans.
• Form Validation using StrutsValidation framework.
• Developed Webservices and written SOAP and created WSDL for webservices.
• Configured and deployed applications in various work environments like Development, QA, and Production.

Environment: Java, JSP, Servlets, Apache Tomcat, Eclipse, JDBC, JavaScript, HTML, JDBC, Oracle 8i, Pl SQL, CVS, JUnit multi-threading.