SUMMARY

• Overall 7+ years of experience with various technological processes in teh IT industry; SFDC and Force.com, Object Oriented Programming, Web based applications development.
• 5+ years of experience as a Salesforce Administrator and Developer.
• Good functional as well as technical expertise in Salesforce technology.
• Provided customer with best practice solutions related to Salesforce CRM.
• Proficiency in performing tasks like consigning Roles, creating Profiles, Users, Custom Reports, Email Services and Templates, Reports, Dashboards, Tasks and Actions, Entity Relationship Diagrams, and Page Layouts .
• Experienced in creating, modifying, testing and deploying force.com applications.
• Experienced withApex developmentin creatingObjects, Triggers and AJAX toolkit, standard Controllers, Custom ControllersandController Extensions.
• TEMPEffective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data Migration and Management in bulk.
• Strong knowledge and working in teams implementing AGILE Methodology.
• Creating and maintaining Approval processes, Validation rules, Escalation rules, Auto - Assignment rules and sharing rules to support and enhance business processes.
• Experience with Workflow Issues, Restart Workflows, and Reset data fields, test and fix teh Validation rules.
• Experienced in developingVisual force Pages, Visual force Components and Visualforce MVC Migration of Apex code in Sandbox and Production environments based on teh Eclipse, Change sets.
• Worked on Service cloud implementation, customization and with SFM console.
• Implemented Customer Portal and Partner Portal.
• Integrating Salesforce with external SOAP and REST Web services using callouts.
• Exposure to all stages of Software Development Life Cycle. Ability to understand Functional Requirements and Design Documents.
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.
• Experience in working with Web services using SOAP, REST, and Apache Axis.
• Possesses good leadership qualities, good Interpersonal Skills, team-working attitude, takes initiatives and very proactive in providing best solutions
• Excellent analytical and quantitative skills; excellent written and verbal communication.

TECHNICAL SKILLS

Languages: Apex, SQL*Plus, PL/SQL, C, Visual Force.

Web Technologies: HTML, XML, JavaScript

Salesforce.com Platform: Apex Language, Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Workflow & Approvals, Reports & Dashboards, Force.com web Service API, Apex Web Services, Web-controls, Page Layout, AJAX tool kit, Force.com Eclipse IDE Plug-in, Analytic Snapshots, Standard & Custom Objects, Fields, Tabs, Links, AppExchange, User Profile Management and Email Alerts.

IDE: Eclipse, Force.com IDE plug-in

Operating Systems: Windows 95/98/NT/2000/2003/XP, UNIX/ Linux (RHAS 4.x)

Database: Oracle 9i/10g, MS Access 2000, MS SQL Server 2000/2005

Visual Modeling: Rational Rose 4.0, MS Visio

SFDC Tools: Data Loader (Command Prompt & UI), Salesforce-to-Salesforce, Apex Explorer

PROFESSIONAL EXPERIENCE

Confidential, LA, CA

SFDC Administrator

Responsibilities:

• Performed teh roles of Salesforce.com Administrator and Developer in teh organization.
• Worked with internal stakeholders to ensure dat teh configuration supports business requirements.
• Designed and developed workflow rules, approval processes and sharing rules for teh same.
• Designed and deployed custom alerts, tasks and email templates to notify users on changes/due dates in teh customized apps.
• Collaborated in Designing, developing, and deploying Apex Classes, Controller Classes, and Apex Triggers in teh contracts application for teh email services.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Ensured all previous CRM software projects complied with corporate SDLC Policies and guidelines.
• Gatheird requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design.
• Responsible for developing a system for monitoring customer service issues dat was integrated into teh sales contact system.
• Used teh sandbox environment for testing and migrated teh code to teh deployment instance after testing.
• Created Standard and Custom Controllers and migrated to Production using Eclipse.
• Worked on Standard Controller, Custom Controller and Extensions.
• Worked on integrating Salesforce with teh company apps using REST API.
• Worked on parsing JSON and displaying on visual force Pages.
• Generated cases by making web-service calls through REST API.
• Developed Batch job to delete teh attachments from teh Notes by using Apex nightly scheduler.
• Worked on APEX programming with Java Script in Eclipse IDE 3.4.
• Designed custom components, used them in Visual Force pages along with AJAX for partial page refresh.
• Configured teh Dashboard to dump report data on a regular basis for contract analysis and lead generation.
• Responsible for all teh activities related to configuring Data Loader; uploading data in CSV files into salesforce.com, and checking for data integrity.
• Created unit test cases and coordinated change requests to drive teh business requirements during Integration and Testing stages.

Environment: Saleforce.com platform, Visual force (pages, component & controllers), Apex language, Data loader, Html, Workflow & Approvals, Reports, Custom Objects, Custom tabs, Email services, Sandbox data loading, Windows XP.

Confidential, Redlands, CA

Salesforce Admin/Developer

Responsibilities:

• Create and maintain dashboards and reports for VPs, Team Leads, and Sales Representatives.
• Create and maintain existing workflow and validation rules to ensure data integrity.
• Install and troubleshoot Excel Connector add-on.
• Use teh Data Loader to perform mass updates and changes in Salesforce.
• Acquired data by using Enterprise Service Bus.
• Integrating of data to teh salesforce.
• Assisted in testing new features and enhancements in teh Salesforce Sandbox.
• Maintain teh Role Hierarchy as teh organization changes structure over time. dis includes user set-up for new hires and control access for separations.
• Responsible for gathering CRM information and developing a comprehensive report once a month for management.
• Assisted in developing several database procedures dat made CRM research significantly easier.
• Built enterprise mobile apps connected to teh customers' data.Contributed to teh overall mobile application design and layout
• Developed Custom Timesheet Scheduler using Visual force Pages and standard and Custom Controllers.
• Enhanced teh Scheduler Pages using Java Script by adding teh Pop up Boxes and executing teh Buttons through Java Scripts.
• Developed Apex Scheduler and written Batch Apex and Test Class.
• Worked on teh dynamic SOQL Query for querying teh metadata type.
• Added Java script functionalities on teh VF Page for teh browser behavior.
• Changed teh design and development with change in requirements.
• Written teh successful test methods by overcoming system exceptions.
• Dealt with Migration of Data through Eclipse Plug in.
• Created Visualforce Pages with extensions to display teh documents in Salesforce

Environment: Visual Force, Workflows, Excel Connector, Data Loader, Salesforce Sandbox, MS office. Salesforce.com, Eclipse IDE, Apex Explorer, Apex, SOQL.

Confidential, Centreville, VA

Salesforce Admin/Developer

Responsibilities:

• Involved in various activities of teh project, like information gathering, analyzing teh information, documenting teh functional and nonfunctional requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities.
• Implemented teh Security Model using Profiles, OWD, Roles etc and handled unique sharing requirements with Sharing Rules, Manual Sharing, Queues, Public Groups etc
• Created Custom Objects and defined Lookup and Master-Detail relationships on teh objects and created junction objects to establish many-to-many relationship among objects.
• Developed Custom Reports, Report Types and configured teh Analytical Snapshots to dump teh data on a regular basis for teh sales performance and lead generation statics.
• Created Summary reports, Matrix reports, Pie charts and Dashboards to assist teh business team.
• Created teh Workflows for automated Lead routing, lead escalation, alerts and custom coaching plans.
• Imported accounts and contacts data through Import Wizard, Imported products and price books using Data Loader.
• Handled Dependencies and Metadata issues related to production deploys.
• Used Save points in triggers to rollback when exceptions are caught based on context
• Designed, developed and deployed Apex Classes and Apex Triggers for various functional needs in teh application
• Developed Custom Controllers to support teh functionality which deals with multiple sObject types.
• Developed Controller Extensions to provide additional validation through web service callouts
• Developed Apex classes for various algorithms supported using teh Strategy Pattern.
• Integrated teh Web Services for extracting teh data from external systems
• Developed custom Visual force pages using its components and provided partial page refreshes wherever required with Ajax.

Environment: Apex, Visual force, Data Loader, XML, JSON, Data Loader, HTML, CSS, JavaScript, JQuery, MYSQL, Force.com IDE

Confidential

Salesforce Developer

Responsibilities:

• Developed Salesforce.com workflow, rules and triggers using Apex for updating Users based on Location records.
• Administered Salesforce.com applications and migrated code/data from different environments
• Administered and supported teh application for teh users in marketing, customer service and sales.
• Migration of data from excels to Salesforce using data loader.
• Implemented Salesforce.com dashboards as per business requirements.
• Maintain workflow rules, field updates, and email alerts.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Maintained roles, profiles and user accounts
• Developed dynamic salesforce.com visual force pages using Java script, Ajax toolkit and JQuery.
• Customized page layouts for Salesforce.com standard and custom objects.
• Configured users' roles, permissions and profiles as per business requirement.
• Developed Salesforce.com approval workflow for Account, Rate Change, Order and Price objects

Environment: Microsoft Office, HTML, Eclipse IDE, JavaScript, Salesforce.com, Import Wizard, Apex, XML, Sharing Rules, Workflows, Email Updates.

Confidential

Java Developer

Responsibilities:

• Developed user interfaces using JSP, HTML and CSS
• Used IBM RAD7 as IDE tool to develop teh application and JIRA for bug and issue tracking
• Used JQuery and JSF validation framework for front end validations.
• Used Subversion for software configuration management and version control
• Involved in developing applications using Java and J2EE.
• Used SOA (Spring WS) for implementing third party Services.
• Deployed teh application on teh WebSphere Application Server.

Environment: Java, JSP, HTML, CSS, XML, Subversion, WebSphere Application Server 6.1, Web services, JIRA, Junit, RAD7.