SUMMARY

• Over 7+ years of experience in IT including extensive experience in Salesforce CRM platform as Developer & Administrator.
• Salesforce.com certified Force.com Developer, License # 2076459.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter and App - exchange applications.
• Experience in AppExchange applications for integrating with third-party applications and customizing Salesforce1 for Mobile Applications.
• Worked on SSO implementation.
• Hands on Experience in Salesforce functionality and best practices for Sales Cloud and Service Cloud.
• Experience in cloud technology and on-premise infrastructure integration forSalesforce.com.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force, Force.com API andSalesforce.com S-Controls.
• Experience in working with Eclipse IDE with Force.com Plug-in environments.
• Developed Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Applications.
• Experience in working on Visualforce Pages, Visualforce Custom Controllers/ Components.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Case Management.
• Involved in queryingsalesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Worked closely with Business Users to enable business process using SFDC.

TECHNICAL SKILLS:

CRM Tools: Salesforce.com

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Visual Force(Pages, Components, Controllers), Workflow & Approvals, Apex Data Loader, AppExchange, Apex Web Services, S-Controls, Reports, Dashboards, Force.com IDE, SOQL, SOSL, Custom objects, Analytic Snapshots, Sandbox/Production Deployment and Testing.

Salesforce Tools: Eclipse, Force.com Explorer, Data Loader, Informatica On-Demand.

Programming Languages: C, C++, Java, JavaScript, HTML, Apex.

Operating Systems: Windows 98/NT/2000/XP/Vista, Linux, Unix.

IDE's: Eclipse, Netbeans.

PROFESSIONAL EXPERIENCE

Confidential, NY

SalesForce Developer

Responsibilities:

• Installed and Integrated Bigmachines AppExchange CPQ with Salesforce for Product and Price Book Integration.
• Enabled AppExchange Treehouse Channel Partner Application in Salesforce.
• Worked as a production support developer and solved complex issues on time.
• Implemented Salesforce best practices using standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Provided ongoing Salesforce.com maintenance and administration services. Including periodic data cleansing, custom objects, workflows and campaign management.
• Involved in Salesforce Integration with in house legacy systems using web services API like Rest, Bulk and Soap and third party tools like Boomi, Cast iron.
• Used field level security along with page layout to manage teh visibility and accessibility of fields for different profiles.
• Responsible for all teh activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for teh correctness of teh data.
• Customized Salesforce CRM using Apex Class and Visual Force page.
• Developed VisualForce Pages to include extra functionality and wrote Apex Classes to provide functionality to teh visual pages.
• Worked on Analytical Snapshots and customized teh Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Integrated Gmail with Salesforce.com for mass E-mail management and designed various custom E-mail templates.

Environment: SaleForce.com platform, BigMachines, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion, Web Services (SOAP).

Confidential, Jersey City, NJ

SalesForce Developer

Responsibilities:

• Involved in identifying, planning and implementing Salesforce.com features and functions (new screens, workflow, force.com objects, reports and apex code) to meet business requirements.
• Creating automate flow for Web-to-lead forms automate lead flow and updated on Lead/contacts.
• Created different workflow rules and Approvals for various campaign processes.
• Designed, and developed teh Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to teh needs of teh application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Used Informatica on Demand to automate bulk data loading.
• Integrated with PeopleSoft at teh back end with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.
• Integrated teh Web Services for extracting teh data from external systems to display in teh pages of salesforce.com.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Performed detailed analysis of business and technical requirements and developed teh Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Used force.com IDE for developing custom applications.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.

Environment: Salesforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Reports, Workflow & Approvals, Web Services, Sandbox, Eclipse IDE.

Confidential, San Jose, CA

SalesForce Developer / Administrator

Responsibilities:

• Performed teh role of Salesforce.com Developer and Administrator in teh organization.
• Used Google Adwords to manage Google ads directly from Salesforce CRM.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Implemented Customer Portal for various business requirements.
• Implemented SSO( Single Sign on )for salesforce using SAML .
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Analyze business requirements and gathering information required for implementation.
• Worked on implementation of Case management based on business requirements.
• Worked on Analytical Snapshots for weekly trend reports.
• Installed SalesView for sales intelligence.
• Worked with teams and business partners to identify practical solutions through existing and/or new business systems technology, responsible for teh administration and ongoing support of teh application in cooperation with teh business and areas of IT.
• Created page layouts, search layouts to organize fields, custom links, buttons, related lists and other components on a record.
• Utilize Apex Language, Apex Triggers, Apex Classes and Web Services, Visualforce (page, Component & Controllers.
• Developed cloud computing application using Force.com, Visualforce and Apex Languages.
• Integrated teh SOAP and Rest based Web Services for extracting teh data from external systems to display in teh pages of Salesforce.com.
• Used sandbox mode for testing and migrated teh code to teh production instance in installments.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Informatica on Demand, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Los Angeles, CA

SalesForce Administrator

Responsibilities:

• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Developed workflow rules, time triggered workflows for various business requirements.
• Developed Custom Reports and Dashboards as per given requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages
• Created custom field and field dependencies on standard objects like Accounts, Contacts, Cases, Campaigns and Solutions.
• Developed Visual Force pages with standard controllers.
• Developed a custom Chatter app used by top level executives to collaborate, share and secure contents.
• Implemented Web to Lead and automated registrations for events using Force.com sites.
• Integrated with in-house Java app for secure Accounts search and importing it into Salesforce.
• Used teh Data migration tool for loading sample data and Data loader for loading huge chunks of data to production.
• Used Eclipse IDE with Force.com plug-in for setting up Sandbox and deploying teh changes to Production.
• Involved in designing teh App, Custom objects and relationships between them.
• Assigning profiles and roles to users as per teh organizational requirements.
• Conducted walk-through with teh end users and stakeholders to gather teh modification requests from teh user to upgrade or change teh specifications for teh product.
• Daily project discussion and providing status report to Client.
• Implemented Security access to teh user profiles by creating Object level security, field level security and record level security.
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
• Created Letterheads and Email Templates for sending organizational announcements and communications to both internal Users and external Contacts.
• Implemented chatter in Salesforce CRM.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Demand, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL.

Confidential, San Francisco, CA

SalesForce Business Analyst

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Interacted with various business team members to gather teh requirements and documented teh requirements.
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Case Management, Data Quality Management, and Approvals and Workflow.
• Constructed summary and detailed views with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on teh objects and tabs.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Configured enabling of Partner portal, enabling profiles for partners, deal registrations, enabled teh lead conversion via partner portals.
• Developed Custom Objects, Custom Reports and configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics
• Configured applications to meet business requirements and formulate systems to parallel overall business strategies
• Coordinate testing with IT and Business teams.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion, Web Services (SOAP).