SUMMARY

• Salesforce Certified Developer (DEV 401), 6 years of extensive experience as a Salesforce.comCRM and Force.com platform as a developer and administrator.Organized and goal - orientedwith More than 7 years of Professional Software Development Experience with strong designing and programming technical skills.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Business Logic.
• Proficient in Data Migration from Traditional Applications to SalesForce using Data Loader Utility and Informatica on Demand.
• Controllers & Triggers, Visual Force Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Experience in working with Salesforce.com sandbox and production environments.
• Expertise in analyzing and documenting the workflows and functionality of existing systems.
• Apex classes, HTML, CSS and JavaScript.
• Experience in Salesforce for Outlook (SFO) product Outlook Connector.
• Written SOQL and SOSL queries in Apex.
• Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Have a strong understanding onBig Machines Integration with CRM systems like SalesForce.com, Oracle CRM using Informatica tool.
• Self-motivated and capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Supervised project teams, including programmer, web designer, database manage, accounting and other internal project staff.
• Met regularly with interdepartmental work group to monitor and evaluate the portal, discuss policy issues and recommend service improvements.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and AJAX Toolkit

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports

Languages: Apex, C, C++, C#, Java, VB

Web Technologies: HTML, XHTML, CSS, XML, Java Script, PHP

Platforms: UNIX/Linux, Windows NT / 2000 / XP Pro / Vista /

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE

Database: Oracle, SQL Server and MYSQL

PROFESSIONAL EXPERIENCE

Confidential, Cupertino CA

Salesforce.com Developer/ Administrator

RESPONSIBILITIES:

• Developed APEX triggers, Classes, Test methods & Visual Force pages to implement the custom functionality.
• Developed apex classes to trigger the approval process, having approvers dynamically in approval steps.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Created Visual Force pages, custom controllers, triggers, validation rules to support the custom application built on force.com platform.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Implemented integration between TIER (Totally Integrated Electronic Record) and Salesforce.com using IBM Websphere Cast Iron.
• Implemented integration between RQM (Referral Management) and Salesforce.com using IBM Websphere Cast Iron.
• Implemented integration between PHP and Salesforce.com using PHP tool kit to update records in Salesforce by non SFDC users.
• Created workflows to send outbound messages to cast iron virtual appliance.
• Performed data migration from old schema to new schema within Salesforce instance using IBM Websphere Cast Iron.
• Worked with standard salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Created custom report types and dashboards.
• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships to the custom objects.
• Analyzed Asset, Contact data in Siebel and SFDC to ensure and maintain data quality and integrity.
• Migration of code to the deployment instance after testing.
• Worked closely with the offshore team.
• Created field filters, formula fields, relationships and validation rules to the custom objects.
• Responsible for updating the checklist for testing sandbox environment after the sandbox refresh is done.
• Created and customized record types, managed Role hierarchy and Profiles.
• Performed the data validation to meet all test condition requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed high level customized Visualforce pages using extension controllers, custom controllers and standard controllers.

ENVIRONMENT: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex Explorer, Apex, Visual-force, SOQL, HTML, XML, AJAX.

Confidential, Cambridge, MA

Salesforce.com Administrator/ Business analyst

RESPONSIBILITIES:

• Performed the roles of administrator, developer & Analyst and deployed Salesforce.com for Sales & Marketing departments. Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Created Activity Dashboards for management teams consisting of VP’s, Directors and Direct Sales Team.
• Managed fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, e-mail, custom buttons/links, etc.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Developed integration between Cvent and Salesforce using IBM Websphere Cast Iron. Oracle Data base was used as Integration layer to stage the data from Cvent.
• Connected applications in Cvent, Oracle DB, Salesforce and Siebel using IBM Websphere Cast Iron.
• Developed style sheets (XSLT) and schema (XSD) to perform XML transformation in IBM Websphere Cast Iron.
• Developed custom functions in IBM Websphere Cast Iron to perform data transformation.
• Developed integration between Salesforce and data ware house using IBM Websphere Cast Iron.
• Performed Data migration from Siebel to Salesforce using IBM Websphere Cast Iron.
• Developed integration between Salesforce and Peoplesoft application using IBM Websphere Cast Iron.
• Created Custom objects, Page layouts, Custom tabs to meet the business requirements.
• Created Visual Force pages, custom controllers, triggers, validation rules, workflows to support the custom application built on force.com platform.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards and also responsible for the customizing the same as per the business requirements.
• Regularly performed database cleanup procedures. Managed ongoing support requests and administrative needs of users.
• Generated various Sales reports like activations data by region, by reps, by product using excel pivot tables, charts and advanced formulae.
• Created timely reports as per the business needs on daily, weekly and quarterly basis.
• Generated quarterly and half yearly carrier activations reports from the data extracted from Siebel which included data cleansing and manipulation of millions of records.
• Analyzed Asset, Contact data in Siebel and SFDC to ensure and maintain data quality and integrity.
• Exported data from Siebel tables and imported into salesforce.com to create dashboards.

ENVIRONMENT: Salesforce.com Enterprise Edition, Apex, Visual Force, SOQL, SOSL, Web Services API, Cast Iron, HTML, Java Script, XML, MS Office (Excel & Access).

Confidential, New York City, NY

Salesforce.com Developer / Administrator

RESPONSIBILITIES:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Creating Workflows and Validation Rules inside Salesforce and Mapping them to the existing functionalities and Objects.
• Imported Excel-based customer data into Salesforce using Data Import wizard.
• Involved in Migrating Configuration, Data between Two Salesforce production Organizations.
• Used Apex Data Loader to migrate over Millions of records as part of the exercise.
• Integrated Salesforce CRM with Microsoft Outlook, Microsoft Office to import contact information and Reports.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Was a Global Admin and handled cases escalated up the tier. Supported 1500 User Licenses in resolving any user related issues.
• Ran the Weekly Export of Salesforce data to proprietary servers as a backup.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Experienced in Unit Testing, for the customizations and developments done during the project.

ENVIRONMENT: Salesforce.com Enterprise edition, Apex, Visualforce, SOQL, SOSL, Web Services API, HTML, XML, Java Script, Cast Iron.

Confidential, Madison, WI

Salesforce Consultant

RESPONSIBILITIES:

• Duties included design, development, integration and administration of salesforce.com applications.
• Gathered user requirements and involved in application design discussions and documentation.
• Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by the business.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented workflow rules and defined related tasks, triggers, email alerts, filed updates to implement business logic.
• Developed Dynamic approval processes (with necessary templates, page layouts and defined approval actions on them) for automation.
• Used SOQL & SOSL to cater to the data manipulation needs of the application.
• Responsible for designing system/Unit/UAT test cases.
• Involved in creatingmacrosto meet the requirements,data dictionariesand maintained metadatafor each model
• With help of Informatica integrated Salesforce with MS SQL Database (In house BI Data warehouse) developed and implemented scheduled jobs for both batch and real-time Salesforce integration scenarios.
• UsedApex Data Loader for migrating records to Salesforce as a backend process.
• Involved in data migration to Sand-box and production.
• Used sandbox mode for testing and migrated the code to the production instance in iterations.
• Involved in administrative activities like periodic data cleansing, security setup and workflow update.
• Worked inAgile project model and involved in documenting IT Stories and scoping sprints.

ENVIRONMENT: Salesforce.com platform, Database.com, Apex Script, Visual Force Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Java Script, Reports, Dashboards and Informatica

Confidential, Colorado springs, CO

SFDC Administrator

RESPONSIBILITIES:

• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Involved in developing design documents (both LLD and HLD).
• Designed high level customized Visualforce pages using extension controllers, custom controllers and standard controllers.
• Developed Apex triggers, asynchronous classes, Batch Apex, Apex Scheduler, test methods to achieve users’ desired functionality.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Interacted with business user groups biweekly for updating the status of the new developments in production and gathering new requirements and documented the requirements based on Priority Level.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using DB Amp tool.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

ENVIRONMENT: Saleforce.com platform, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, Boston, MA

Junior Java developer

RESPONSIBILITIES:

• Gathered requirements for the project and involved in analysis phase.
• Developed quick prototype for the project so as to aid business in deciding the necessary ramifications to the requirements.
• Created UML class and sequence diagrams using Rational Rose.
• Designed and created user interactive front-end screens using JavaScript, HTML and JSP's.
• Used strict Object Oriented model to separate the roles of the employees and their specifications to achieve extendibility and clarity.
• Installation, configuration and clustering of BEA WebLogic Server on Windows NT platform.
• Developed dynamic content of presentation layer using JSP.
• Involved in the design of tables in oracle to store the pay information.
• Used JDBC to interact with the Oracle database for storage and retrieval of information.
• Tested code using JUNIT.

ENVIRONMENT: JAVA, Java Scripts, HTML, JUNIT, Web Logic, Tomcat 4.x, Oracle 8i

Confidential

Business System Analyst/ System Administrator

RESPONSIBILITIES:

• Database Administrator for Development, Test and Production servers with MS SQL Server 2000 on Windows 2000.
• Installed, administered and secured SQL Server 2000 on Server and Clients.
• Designed and implemented logical and physical data models using Visio and Erwin.
• Created database objects like tables, views, indexes etc.
• Created and modified stored-procedures, triggers, cursors.
• Created DTS package to export and import data from SQL Server to Access, text and EXCEL files.
• Checked Performance Tuning, Indexing, Query Optimization.
• Generated reports using Microsoft Reporting Services.
• Provided consultation to development teams.
• Documented SQL Server architecture and overall system network diagrams using Visio.
• Monitored Database using system tools.

ENVIRONMENT: MS SQL Server 2000 Enterprise Edition, MS Analysis Services 2000,MS Access 2000 & Windows 2000 platform, Reporting Services, DTS