SUMMARY

• Software Engineer with 10+ years of experience in Pega PRPC.
• 10 years in analysis, design, development, testing and implementation part of BPM PEGA PRPC (Pega Rules Process Commander) applications.
• Proficient in Pega implementation cycle which includes PRPC deployment, testing, trouble shooting, migration, upgradation and bug tracking.
• Good communication and interpersonal skills coupled with good design & analytical skills.
• Ability to adapt to changing work environments, a quick learner with good problem solving expertise.
• Worked on Multiple PRPC Frameworks: Smart Investigate (SI), Smart Dispute (SD), Customer Process Manager (CPM Card, Healthcare, Insurance), Pega Marketing (NBA - FS), Healthcare Insurance Industry Framework, Product Configuration Framework (PCF).
• DCO (Direct Capture of Objectives), Multiple Pega Frameworks Knowledge, other known Frameworks: Smart Adjust (SA), Research Manager (RM).
• Experienced in Agile, Scrum development methodologies.
• Certified PRPC System Architect.
• Certified PRPC Senior System Architect.

TECHNICAL SKILLS

Operating Systems: Windows XP/7

Languages: C, Java, JSP, Javascript

CASE Methods/Tools: MS-Visio, SoapUI, LISA, HP QC

BPM Tools: Pega PRPC v5.3, 5.4, 5.5, 6.1, 6.2, 6.3, 7.2

Web Technologies: HTML, XML

Web Servers: Tomcat, Websphere

DBMS: Oracle, DB2, PostgreSQL

PROFESSIONAL EXPERIENCE

Confidential, Norfolk, VA

Senior System Architect

Responsibilities:

• Analysis and Implementation of user stories.
• Create design documents.
• Design and implement Services (REST, SOAP).
• Built UI using Report Definitions and Repeating grids.
• Excel reports generation across portals.
• Creation of Agents to process provider requests.
• Coordinating with the team, Business users and Business Analysts.

Environment: PRPC v7.2, WebSphere, DB2

Confidential, Washington, D.C.

Senior System Architect

Responsibilities:

• Analysis and Implementation of user stories.
• Created HLD and LLD design document.
• Design and implement PRPC Services (REST, SOAP) for down streams and PRPC Connectors like REST, HTTP and SOAP with exception handling.
• Used Collections, Data Pages and Rest services to integrate with external systems.
• Built UI using Report Definitions and Repeating grids with 508 compliance.
• Good hands on experience with screen readers like JAWS.
• Application Development, Defect fixing, supporting code migration.
• Practiced Agile methodologies, sprint ceremonies, standup calls and retrospective meetings.
• Coordinating with the team and Business owner.
• Worked with Business users and Business Analysts to define business requirements for application designing, testing.

Environment: PRPC v7.2, Tomcat, Oracle

Confidential, Raleigh, NC

Senior Developer

Responsibilities:

• Analysis and Implementation of upgrade road map.
• Move the code from Pega 5.3 version to Pega 7.1.8..
• Generate Split Schema structure, Run Pega Upgrade scripts.
• Perform Data upgrade and post upgrade steps.
• System Integration & user acceptance testing support.
• Application Development, Defect fixing, supporting code migration.
• Pega Product Upgrades and code deployments.
• Worked on Project Road map.
• Coordinating with the development, QA and DB teams.
• Worked with Business users and Business Analysts.

Environment: PRPC v5.3, 7.1, Websphere, DB2

Confidential, Vienna, VA

Senior System Architect

Responsibilities:

• Analysis and Implementation of user stories.
• Created HLD and LLD design document.
• Created High Level Class structure, Workflows and Rule sets.
• Created Enterprise framework for credit card dispute and chargeback processing.
• Design and implement PRPC Services (REST, SOAP) for down streams and PRPC Connectors like REST, HTTP and SOAP with exception handling.
• Worked on BIX (Business Intelligence) in XML and CSV format.
• Application Development, Defect fixing, supporting code migration.
• Lead the SOAP Integrations module, involved from sizing to the successful deployment of the project in production.
• Pega Product Upgrades and code deployments.
• Worked on Project Road map, sizing and estimations of Epics, Features and story identifications for MVPs.
• Practiced Agile methodologies, sprint ceremonies, standup calls and retrospective meetings.
• Coordinating with the team and Business owner.
• Worked with Business users, Business Leads, and Business Analysts to define business requirements for application designing, testing.

Environment: PRPC v7.2, Tomcat, PostgreSQL, Smart Dispute Framework

Confidential, Parsippany, NJ

Senior System Architect

Responsibilities:

• Analysis and Implementation of Use Cases.
• Created Web services using SOAP.
• Worked on integrating application with External Applications using Connect SOAP, Connect SQL.
• Involved in Bug fixing and Unit testing.
• Involved in design and development of enhancements.
• Interacted with Users, Developers, Project Manager to understand the business process, identify enhancements and gather Business Requirements.
• Implementation of Decision tables, User interface, flows and Declarative expressions.
• Defect fixing, supporting code migration.
• Creation and Execution of unit test cases, troubleshooting and debugging.
• Coordinating and communicating with the team, business and end users.

Environment: PRPC v6.2, Websphere, Oracle, CPM Healthcare Insurance Framework

Confidential, Addison, TX

Technical Lead

Responsibilities:

• Analysis and Implementation of Use Cases.
• Used RDB Method to created Database Connection and Created Web services using SOAP.
• Worked on integrating application with External Applications using Connect SOAP, Connect SQL.
• Involved in Bug fixing, Unit testing and Performance testing using PAL.
• Involved in design and development of critical enhancements.
• Interacted with Users, Developers, Project Manager to understand the business process, identify enhancements and gather Business Requirements.
• Created Application profile and executed Application Accelerator using Pega DCO tools and assisted in creating use cases and HLD documentation.
• Implementation of Decision tables, Decision Maps and Declarative expressions
• Designed Business Rules to implement, expansion and performance improvements of the System.
• Defect fixing, supporting code migration.
• Creation and Execution of unit test cases, troubleshooting and debugging.
• Coordinating and communicating with the team, business and end users.

Environment: PRPC v6.2, WebLogic, Oracle

Confidential, Fort Lauderdale, FL

Senior System Architect

Responsibilities:

• Analysis, Estimate and Implement User Stories.
• Created and configured new services in select intent screen.
• Used JSP, HTML, and CSS for manipulating, validating, customizing, error messages to the CPM framework User Interface.
• Designed and implemented user interfaces using Sections, Harness and HTML stream rules.
• Involved in development of Technical Requirements to provide end state requirements for line of business and development team.
• Extensively used PRPC-PAL tool for performance testing.
• Virtualized services using LISA server for service virtualization.
• Configured Pega CHAT and CTI communication channels.
• Involved in creation of validation rules to implement business logic validation.
• Defect fixing, supporting multiple teams and post production issues.
• Created Draft Flows, mockup screens in Pega for business demo and LLD documentation.
• Worked on XSD/DTD representing the legacy data in XML format and used Connector and Metadata Accelerator wizard in PRPC to create classes and properties and a starter Parse XML rules corresponding to the XML definition.
• Worked on creation of Next Best Action, Audience, Offer and Flows in Customer Service interactions.
• Communicating and coordinating with multiple project teams.

Environment: PRPC v6.3, Card CPM Framework, Pega Marketing (NBA-FS), DB2, Lisa Server

Confidential, Cherry Hill, NJ

Technical Lead

Responsibilities:

• Project PCRs Sizing & Estimations, Requirement Analysis, Design.
• Conducted DCO sessions and capture use cases in Application Profiler, Implement POCs.
• Involved in analysis, design and development of Class structure, Access Group, Process flows, Activities, UI and Integration.
• Provide technical input for creation of Business Requirement Documents.
• Lead project at various stages through inception, elaboration, and construction phases and implemented onsite/offshore development model.
• Worked on integrating with External Applications, FileNet using Connect SOAP.
• Created Correspondence rules and SLA.
• Created Draft Flows, mockup screens in Pega for business demo and LLD documentation.
• Implementing PCRs, Defect fixing.
• Managing Team & coordinating with the business team.

Environment: PRPC v6.2, Oracle, WebLogic

Confidential, Parsippany, NJ

Senior System Architect

Responsibilities:

• Requirement Analysis and Design.
• Used RDB Method to created Database Connection and Created Web services using SOAP.
• Worked on integrating application with External Applications using Connect SOAP, Connect SQL.
• Involved in Bug fixing and Unit testing.
• Involved in design and development of change request implementation.
• Interacted with Users, Developers, Project Manager to understand the business process, identify enhancements and gather Business Requirements.
• Implementation of Decision tables, Decision Maps and Declarative expressions
• Designed Business Rules to implement, expansion and performance improvements of the System.
• Defect fixing, supporting code migration, UAT and Production support.
• Creation and Execution of unit test cases, troubleshooting and debugging.
• Coordinating and communicating with the team, business and end users.

Environment: PRPC v6.1, Websphere, Oracle, Healthcare Insurance Industry Framework

Confidential, New York

Sr. Software Engineer

Responsibilities:

• Analysis of the Requirement specification provided by the client.
• Creation of application specific Class structure and Rule set structure.
• Preparation of Unit Test Cases based on functional Specification Document.
• Creation of Activities, Validations, customization of SI framework as per the project requirement.
• Used SOAP, SQL Connectors and File Listeners to integrate with external systems.
• Creation of Business Flows & User Interface.
• Enhancements of the Existing Flows and Activities According to the Business Requirements.
• Involved extensively on the migration and deployment of the application rules from Dev to QA and UAT and Production environments.
• Developed Correspondence rules to intimate the customers through email notifications.
• Extensively used PRPC-PAL tool for performance testing.
• Unit Testing & Defect Fixing.

Environment: PRPC 5.5, Smart Investigate Framework, Weblogic, Oracle9i

Confidential, New York

Sr. Software Engineer

Responsibilities:

• Upgrade the legacy application on to Pega version 5.5 and re engineer user interface.
• Creation of new Screen flows, Harness, Sections and FlowActions.
• Created JSP, HTML and CSS for manipulating, validating, customizing, error messages to the User Interface.
• Designed and implemented user interfaces using repeating, accordian layouts, modal windows and HTML stream rules.
• Worked on BIX (Business Intelligence) and automated systematic extracts of data using scripts.
• Created Draft Flows, mockup screens for business demo and LLD documentation.
• Monitor and fix guardrails warnings and enforce strategy to resolve all warning before promoting code to higher environments.
• Involved in analysis, design and development of Class structure, Access Group, Process flows, Activities, UI and Integrations.
• Used DCO, requirements methodologies for quickly capturing client objectives.
• Unit Testing & Defect Fixing.

Environment: PRPC 5.5, Weblogic, Oracle

Confidential, Newark, NJ

Associate Software Engineer

Responsibilities:

• Designed Flows for Benefit Payments P13 process.
• Created High Level Class structure, Workflows and Rule sets.
• Involved in Bug fixing, Unit testing and Performance testing using PAL.
• Preparation and execution of unit test cases, troubleshooting and debugging.
• Worked with the Business users, Business Leads, and Business Analysts to define business requirements for designing, testing, and building application to comply with new government and corporate regulations.
• Designed UI sections, flow actions and validation rules for Screens.
• Developed activities for implementing business logic and manipulating data.
• Involved in analysis, design and development of Class structure, Access Group, Process flows, Activities, UI and Integration.
• Developed when rules and decision rules for business logic.
• Integrated with CPM application for sub case creation and processing.
• Involved in design and development of critical enhancements.
• Worked on defects fixing and production support.

Environment: PRPC V5.4SP2, CPM-Ins Framework, Oracle, Javascript, XML, DB2

Confidential, Cambridge, MA

Associate Software Engineer

Responsibilities:

• Designing, developing and documenting applications involving new features released by Pega Rules and implement new features by developing weekly scenarios.
• Installation and upgradation of PRPC and framework builds to higher versions.
• Implementing Change Requests, Fixing the issues and bugs.
• Creation of SOAP connector and Service rules.
• Creation of Harness, Sections, Activities, Validations.
• Regression testing of the functionality and features of frameworks
• Tracing & Debugging the issues.
• Built new SOAP, SQL Connectors, services and File Listeners to integrate PRPC with external systems.
• Preparation and Execution of unit test cases, Troubleshooting and debugging.
• Involved in design and development of critical product and frameworks enhancements.
• Design and Implement PRPC Services (REST, SOAP) for down streams and PRPC Connectors like REST, HTTP and Soap with exception handling, customize connection flow problem.
• Played a key role in all the environment and infrastructure tasks involving installation of PRPC Frameworks on Pega version 5.5.
• Experience in providing the technical leadership, architecture, design and implementation of successful Pega products across several domains and markets.

Environment: PRPC 5.5, Oracle, Tomcat, Pega PRPC Frameworks (SI, SD, CPM, RM, SA and PCF)

Confidential, MA

Associate Software Engineer

Responsibilities:

• Enable localization for Flows, Screen flows, Flow Actions, Harnesses/Sections, HTML Rules, Properties, Activities, Correspondence, Reports, Gadgets.
• Coding in JSP, Javascript and creating field values for localizable text.
• Convert all the UI rules from HTML to JSP to support localization.
• Modified out of the box reports and created new reports using List view and Summary view rules.
• Involved in design and development of critical enhancements.
• Converted JSP, HTML, and CSS for manipulating, validating, customizing, error messages to the User Interface.
• Create field value rules for all the texts in UI, short descriptions, portals, harness, flows, confirmation notes, instructions, correspondences, SLAs.
• Import language package rulesets for the corresponding localization and test thoroughly end to end.
• Worked with the Business users, Business Leads, and Business Analysts to define business requirements for designing, testing, and building solutions to comply with corporate regulations.
• Monitor and fix guardrails warnings and enforce strategy to resolve all warning before promoting code to higher environments.
• Unit test the rules by invoking SD functionality and re-check the screens for any discrepancy.

Environment: PRPC 5.4, Oracle 10g, Tomcat