SUMMARY

• Around 8 years of overall professional IT experience with 3+ years of ample experience in salesforce.com CRM and Force.com platform and 4 years as a Java developer.
• Good noledge in all phases of SDLC including requirements gathering and analysis through project Design, Development, Testing, Implementation, Deployment and Maintenance.
• Expertise in Salesforce Application Design and Data Model as per teh Business Requirements.
• Experience in working on Salesforce.com Sandbox and Production environments.
• Experience in working with Agile and Waterfall Methodologies.
• Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales cloud and Service Cloud Modules.
• Salesforce.com experience in creating Object, Field, Record Types, Page Layout, Security Controls, Queues, Group and Analytical Snapshots.
• Experienced inSalesForce.com Apex Classes, Apex triggers, Visual force pages, Custom components, Custom Settings, Force.com API.
• Well versed with CRM processes like Sales, Marketing, Customer service, Customer support, Business processes and recommended solutions to improve using SFDC.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• Experience on migrating from salesforce Classic to Lightning.
• Manage teh implementation of allPardotforms to ensure proper tracking, integration and data quality.
• Experience with data migration through Import Wizard, Data Loader, Workbench and Bulk API’s in Salesforce.
• Creation and setup of fields, forms, handlers, segmentation rules, automation rules, email templates and auto - responders in Pardot administrator.
• Experience in information transformations mapping, creating sessions, and workflows.
• Working noledge in generating Reports, Dashboards, customized reports, and analyzing teh data in Salesforce.
• Experience in Creating User Roles, Role Hierarchies, Profiles, Permission sets and Sharing settings to ensure that teh protected data is available only to teh authorized users
• Having good noledge on salesforce.com sharingrules and user access privileges. Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete
• Experience with Web Services API. Implemented SOAP based Web Services using SAP and Informatica Power Exchange.
• Experienced in Java & J2EE Design patterns like MVC.
• Experience Created Lightning apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Worked on Salesforce Communities and performed configuration and customization to client facing interface.
• Implemented CPQ solution usingApttusCPQ & Contract Management (CLM) for various customers in industries.
• Hands on experience in Java, JSP, Servlets, REST Web services, Struts for design, coding, performance tuning, testing and maintenance of software applications.
• Work experience on various languages like SQL, Oracle, XML, and JSON
• Experience in Object Oriented Programming involving design, analysis and development of web-based applications using Java technologies: HTML, CSS, XML, JavaScript, and J2EE.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools& Integration Tools: Force.com Excel connector, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox, and Production), Workbench.

Database: MS SQL Server, Oracle

Programming Languages: APEX, JAVA, C, C++, J2EE

Web Technologies: SOAP, REST, Apache 2.2, HTML, CSS, AJAX, jQuery, JavaScript, JSON, XML, WSDL, Web Services.

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. Salesforce Admin/ Developer

Responsibilities:

• Created Formula Fields, Validation Rules, Workflows and ample Approvals to build required functionality on force.com.
• Created several workflows by defining rules, approval processes and related actions.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and it to read, extract, and load data from comma separated value files.
• Used Lightning Process Builder for Visualizing and creating automated business processes.
• Built apps visually with Lightning App Builder, Lightning Components and lightning connect integrations across multiple connections.
• Worked with teh business team members and stakeholders for requirement gathering throughout teh planning and implementation.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Used CTI in Inbound and outbound call information and interaction times are automatically logged in Salesforce.
• Designing teh custom web pages with visual force.
• Created Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lightning Pages and Record Pages.
• Implemented Apex Controllers, Apex Classes & Triggers and linked them to manage teh workflows Implemented in teh system and Created profiles and implemented Object and field level security to hide critical information.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Run weekly reports to ensure end users are following data entry standards and make changes when necessary.
• Developed Web Service Callouts from salesforce to external applications using SOAP and REST API.
• Coded APEX Triggers and S-Controls, created rule based automated workflows.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed interface in Salesforce Community using custom Apex classes, HTML, CSS Class, and components to allow Community Users to create and edit cases as well as submit case comments.
• Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Designed Web Pages in Visualforce for capturing customer enquiries and implemented logic for migrating cases to different queues based on teh type of customer enquiry.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.

Environment: Salesforce.com platform, SQL Server, Apex, CRM, Visual Force (Pages, Component & Controllers), Page Loader, CTI, SOQL, SOSL, HTML, CSS, SOAP, REST API, Workflow & Approvals, Lightning controller, UML Tools, Email Services, Security Controls, Sales cloud, Sandbox data loading, Eclipse IDE.

Confidential, Temecula, CA

Salesforce Admin/Developer

Responsibilities:

• Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared technical design document.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Interacted with users to understand complex business requirements and documented teh requirements.
• Administrated and monitored teh companiesSalesforceCRM application.
• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects ofSalesforce.com (SFDC)
• Worked on gathering requirements for Integration of Sales force with other systems using SOAP API and outbound messaging.
• Created Architecture and developed design for Equipment Requests forms and automating Order creation using REST API.
• Worked with Approvals, workflow rules, Process builder, Validation rules, profiles, groups, permission sets, reports, dashboards to implement business logic
• Worked on creating campaigns and managed campaigns as a Marketing User
• Worked with quotes, proposals, price books and leads
• Automated teh process of creating Leads directly from Web and Auto-Response rules
• Developed Formulas and Validation rules to maintain teh quality of teh data
• Involved in querying salesforce tables using SOQL & SOSL queries using Force.com explorer.
• Created Sandboxes from teh Production environment and kept them in Sync with Production
• Deployed applications from Sandbox to Production using Eclipse and Change sets
• Involved in designing, developing and data modeling of teh application and ensured that they are within teh Salesforce governor limits.
• Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visual force pages, Apex Triggers, Classes, Test Methods and Workflows.

Environment: SFDC, Data Loader, Import Wizard, Eclipse IDE plug in, Apex, Controllers, API, Visual Force Pages, SOQL, Force.com, XML, sandboxes, SOAP.

Confidential, Atlanta, GA

Salesforce Admin/Developer

Responsibilities:

• Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.
• Created relationships among objects using Lookup, Master-detail and Junction Object relationships.
• Implemented customizations using Apex controller classes (Custom, Extension), Triggers and Visualforce pages.
• Developed customized Reports, Dashboards for business users and managers, developed custom report using visual force pages.
• Created and maintained teh documentation for application Design, data mapping document for Migration and integration technical design document.
• Created communication templates used for Email alerts based of Text, HTML and Visualforce types.
• Created workflow rules, approval process and defined actions like Tasks, Email alerts, Outbound message and Field updates.
• Developed custom Objects, Fields, Dependent picklist values, validation rules, Page Layouts, Search Layouts and Tabs.
• Customized Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Cases, Tasks and Events.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Created code coverage test classes to achieve 75% of code coverage which is mandatory for deployment to production.
• Created Custom Objects and fields for transactional and contractual information and used SOSL query to search all objects including custom objects.
• Deployed Sandbox salesforce.com application into Production using Force.com IDE.
• Generated Apex Class using WSDL files of web services from external systems.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visualforce pages, Web Services, SOSL, Reports, Dashboard, Sharing rules, Force.com IDE, HTML, CSS, JavaScript, WSDL, visual force, data loader, page layouts.

Confidential

Java Developer

Responsibilities:

• Involved in design and Development of UI using HTML, JavaScript and CSS.
• Designed and developed base classes, framework classes and common re-usable components.
• Designed and developed UI using JSP, dynamic JSP and page validations using JavaScript.
• Developed customer care related web pages using JSP, JSP Tags and Servlets.
• Responsible for coordination of content production processes, working with resources within teh User Design/User Experience and Web Development groups.
• Retrieved teh data from Oracle database using SQL queries.
• Deployed Enterprise application using Web logic Application Server.
• Code Review & Debugging using Eclipse & MS JavaScript Debugger.
• Developed teh login screen for teh application and checked for user autantication using HTML, JSP and servlet under MVC architecture.
• Involved in coding reviews and enhancement of application.
• Prepared UML Diagrams for Technical Specifications.
• Preparation of Test Cases.
• Used JavaScript front end Validations.

Environment: Eclipse, Apache Tomcat, HTML, CSS, Java 1.4 Web sphere transformation extender, java, SQL (Structured query language), UML (Unified modeling language), JSP, Java script.

Confidential

Java Developer

Responsibilities:

• Developed teh application as per teh requirements and business rules.
• Studied teh project requirement and designed teh project.
• Created tables, views, synonyms and sequences.
• Created Database Triggers, Stored Procedure, Functions and Packages. Optimized queries using rule based and cost-based approach.
• Created database objects like tables, views, synonyms, indexes and sequences.
• Used JDBC to connect and access database.
• Created front end applications using forms and reports.
• Used SQL Loader and Export, Import utilities for data loading. Modified existing forms, reports, and graphs as per teh enhancement. Tested all teh new and modified program units.
• Developed and maintained optimized SQL queries in Data Warehouse.
• Developed application based on SDLC (Software Development Life Cycle).
• Used JUnit to write repeatable tests (regression testing), mainly for unit testing.
• Developed teh web pages JSP, CSS, JavaScript.

Environment: Java, SDLC, JSP, CSS, MVC, EJB, JDBC, Servlets, JBuilder IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle, Internet Explorer, MS SQL Server 2005, JDBC, Windows 2007, Java Bean, HTML, Java script, Ant, Tomcat web server, Oracle 9i, MS visual force safe.