SUMMARY

• 5+ years of IT experience in all phases of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development.
• Enhancements, testing, deployment and maintenance of enterprise applications.
• Involved in various projects in end - to- end implementations wif multiple roles as an Administrator, Business Analyst, and Developer.
• Extensively worked on Salesforce schema builder for development and analysis of several cloud applications.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Salesforce1 Mobile Administration and Chatter applications.
• Created Salesforce 1 mobile apps using Angular JS, Apex and Visual force.
• Worked on customization of Visual force to havelightningexperience for desktop and mobile applications. Expertise in Service Cloud console wif exposure to CTI adapters and mobile applicationintegrations.
• Involved on creating Lightning Pages inside Lightning community Builder.
• Experience in Providing Training and Documentation on Salesforce Apps to teh end users.
• Excelled in working wif various salesforce.com standard objects like Accounts, Contacts,
• Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and dashboards.
• Experience in creating Custom Objects, Tabs, Fields, Formula fields, Validation rules, Reports, Work flows, Approval processes and Process Builder for automated alerts, field updates and Email generation according to teh application requirements.
• Have noledge in implementing various advanced fields like pick lists, Custom Formula Fields, Many to Many Relationships, Lookups and Master-Detail relationships.
• Experience in designing of Roles, Profiles, Role Based Page Layouts, Custom Reports, Report Folders, Report Extractions to various formats, Snapshots and Dashboards.
• Implemented Security and sharing rules at Object, Field and Record levels for different users in teh organization.
• Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools like Data loader, Import/Export wizard.
• Developed Apex classes, Controller classes, Apex Triggers and on Force.com platform to customize application according to teh functional needs.
• Good exposure to AppExchange applications.
• Experienced in customizing compact Layout and Navigation for Salesforce1 Mobile App for end users.
• Proficiency in Java, J2EE and teh latest frameworks like JSF, Oracle ADF components
• Experienced in implementing various Apex DML operations, SOSL and SOQL queries using workbench.

TECHNICAL SKILLS

Salesforce Technologies: SalesforceCRM,SalesforceSFA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, Controls,Salesforce Outlook, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, LightningProcess Builder.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform.

Certifications: Salesforce Developer401,Salesforce Administrator -201

Databases: MS SQL Server 2000/2005, PL/SQL, Oracle 8i, MS Access, and MySQL.

Computer Skills: SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, V Lookups etc.), Access.

Languages: Apex, C, C++, Java, Java Script, Action Script, UML, HTML, XML, XHTML, DHTML, SQL, VB Script

Documentation Tools: MS Office, MS Visio Pro.

Operating Systems: Windows NT / 2000 / Vista, Windows Server 2000/2003/2008 , UNIX, Windows 7.

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Salesforce Developer/Administrator

Responsibilities:

• Participated in teh identification, understanding, and documentation of business requirements, keeping in mind teh need for teh application based on teh project scope and SDLC methodology.
• Worked on various salesforce.com standard objects like Accounts, Contacts and Leads.
• Designed, Implemented and deployed teh Custom objects, Page layouts, Custom tabs and Components.
• Worked on Sales and Marketing Cloud.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Created visual force pages over Bootstrap framework to customize teh branding of community.
• Created various Profiles and configured teh Permissions based on teh organizational hierarchy.
• Created Workflow rules and defined related tasks, Time triggered tasks, Email alerts and filed updates to implement business logic.
• Migrated data from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Configured teh login, single sign-on and self-registration capabilities for teh community.
• Developed Visual force Pages, Apex Classes, Apex Triggers, Apex Controllers (standard, custom and extension), schedulable Apex classes, and Batch Apex to meet various functional needs in teh application and schema builder for development.
• Created various Reports and Dashboards to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different users based on teh needs of teh organization.
• Integrated teh application wif in house legacy systems using REST API Web services.
• Involved in creating Salesforce 1 mobile apps using Angular JS, Apex and Visual force.
• Worked on customization of Visual force to havelightningexperience for desktop and mobile applications.
• Technical Knowledge aboutSalesforcelightningschema builder, process builder, app builder, components andlightningconnect.
• Experience inSalesforcelightningfeatures like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Good experience in developingSalesforceLightningApps, Components, Controllers and Events.
• Customized existing Visual force to align wifSalesforcenewLightningUI experience.
• Involved in setting up lead management, case management to web-to- lead, Web-to case, Email-to- case.
• Performed unit testing, integration testing, bulk testing, staging and User Acceptance Test in full copy Sandbox.
• Assisted in designing, building, and maintaining database to analyze life cycle of checking and debit transactions.
• Responsible for analyzing repercussions of check fraud, primarily ramifications of stolen checks on banking account fees and transactions.
• Utilizing Java, Java EE, Enterprise Java Bean, and Apache Struts Web applications to create fully integrated client management systems.

Environment: Sales force platform, Service cloud, Apex, Salesforce communities, Sales Cloud, Marketing Cloud, Visual Force Pages, Component Controllers, Data Loader, HTML, Security Controls, Java script, Force.com Eclipse IDE, Data Loader, SOAP, Rest, Dupe Blocker, Marketo.

Confidential, Lorain, Ohio

Salesforce Developer/Administrator

Responsibilities:

• Analysed teh requirements wif teh business team and converted teh requirements into detailed technical requirements.
• Preparation of design documents of various silhouette applications based on teh gathered requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Packages, Visualforce Packages for various functional needs of teh application.
• Developed teh Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links.
• Performed administration activities for SFDCincluding System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Created Custom Objects and defined Lookup and Master-Detail relationships on teh objects and created Junction objects to establish many-to-many relationship among objects.
• Created Email templates for inbound emails using Visual force for teh clients and customers.
• Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-Case, Email-to-Case to track Cases from teh website.
• Implemented Integrations wif Microsoft SQL Server and Informatica.
• Created different Workflow Rules and Approvals for various campaign processes.
• Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers.
• Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader by writing SOQL queries.
• Worked wif web based technologies like HTML, XML, and JavaScript.
• Created various Reports (Summary Reports, Matrix Reports, Pie Charts, and Dashboards) and Report Folders to assist managers to better utilize Salesforce to track teh Cases and configured various Reports for different user profiles based on teh needs of teh organization.
• Extensively involved in writing Test classes and moved code into production environment.
• Participated in teh training sessions provided by teh Salesforce team and supported teh end users.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Worked wifForce.com team to develop and successfully integrated and roll out teh project on Apttus Contract Management
• Managed Users, hierarchical Roles, Profiles, Security controls

Environment: Saleforce.com platform, Apex, Visual force, Controller extensions, Data Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox Test.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Worked wif teh user group for requirement gathering throughout teh planning and implementation.
• Implemented teh requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked wif various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, Time-Dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in teh application.
• Designed various Web Pages in Visual force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on teh type of customer enquiry.
• Created and used Email templates in HTML and Visual force.
• Integrated teh Web Services by generating teh necessary stubs from teh WSDL files for extracting teh data from teh homegrown applications by using teh homegrown web services.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Responsible for all teh activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for teh correctness of teh data.
• Worked wif Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users wif Chatter teams/Groups and follow application as well.

Environment: Salesforce.com platform, Visual force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion.

Confidential

Salesforce Developer

Responsibilities:

• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily basis.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Involved in activities related to Saleforce.com setup, Configuration, customization,
• Administration, Development, Data Migration and deployment of application to force.com platform.
• Configured and customized Salesforce.com using standard setup tasks as well as developed heavy Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to teh functional needs of teh application.
• Worked on Visual force Language to develop Visual force pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time, triggered tasks, email alerts, filed updates to automate teh business process.
• Wrote several SOQL; SOSL queries in teh apex coding wif consideration to Governor Limits for data manipulation needs of teh application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to teh application requirements.
• Used Dynamic Visual force components, a niece use case, to dynamically roll- up teh necessary fields at run time, whenever requested.
• Used Process Builder to enroot auto case creation, based on certain conditions of teh Account.
• Worked on teh Eclipse IDE wif Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Agile Development Methodology was followed for teh implementation.
• Conducted Business Process Review sessions to analyze teh existing and to-be implemented business processes for Client.
• Have been parts of System Integration Testing, done in other Sales force instance, once teh development is done in teh developer instance.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report wif Multi-Currency support.
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.

Environment: Apex, Visual force, Dynamic Visual force pages, validation-rules, Workflow-rules, Trigger, SOSL, SOQL, Custom Metadata Types, JavaScript, Data Loader, Force.com IDE, HTML, Eclipse IDE Report, Dashboard, process builder, Git, Change sets.