SUMMARY

• Over 6 years of professional IT experience in the areas of Design and Development of high scalable Applications as a SalesForce.com administrator and Developer.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Worked on Visualforce pages and having experience with CSS and Java Script
• Designed and developed Apex Triggers for various functional needs in the application.
• Created Custom Controllers and Standard Controllers in Visual Force.
• Done Performance testing and worked with performance optimization.
• Experience in XML, JavaScript, HTML, Eclipse and SVN.
• Worked on Sales cloud such as Web - to-lead to support online lead capture, with auto-response rules.
• Worked on Salesforce Shield to provide User to monitor their Events.
• Hands on experience with Sales force Lightning Builder, Sales force lightning components.
• Worked with Apex Triggers for automation process.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in Administration, Configuration, Implementation (Soap API, Rest API and Meta data API as Call in and callout services) and Support of Salesforce CRM and Salesforce SFA applications.
• Strong working Knowledge in MVC Architecture.
• Having experience with partner WSDL, Enterprise WSDL and Metadata API.
• Experience working with Data Loader, import wizard, salesforce.com and Sandbox environments.
• Having experience on Sales cloud in opportunity management, account management.
• Gathering requirements from functional consultants and developments based on client requirement.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Worked on Web services using REST API exclusively on obtaining the needed information using the URL approach.
• Defined assignment rules to route case request to appropriate case support queues.
• Designed various Webpages in Visual Force for functional needs within Salesforce.
• Having experience on REST methods such as Put(), Get(), Post() and Delete().
• Worked on Visual Flows and Process Builder to automate workflow actions based on the functional requirement.
• Expert in developing User Interface (UI) applications and professional web applications using JavaScript, JSP, XML, HTML5 /DHTML, DOM, XHTML, jQuery, CSS3, and Ajax.
• Having experience on support projects providing solutions to Level-1, Level-2 and Level-3 tickets
• Provided administration support to create new users, deactivate users, modify security and sharing settings for users.
• Proficient in Configuration, Customization, Programming with Apex API (Controllers & Triggers), Visual force Pages, Visual force Components using up-to-date technology & implementing new instances of Sales force
• Having experience on live support activities providing solutions to end users on Production environment
• Created multiple Lightning Components, added CSS and Design Parameters that make the Lightning component look and feel better.
• Worked on Soap API and Rest API to design and support web services platform.
• Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Having experience with Apex Classes and Wrapper Classes as mentioned in the business requirement.

TECHNICAL SKILLS

Salesforce API Tools: Apex Explorer, Offline Edition, App Exchange, Data Loader, Connect Offline, Salesforce-to-Salesforce

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers) and S-Control

IDEs: HTML Editor Eclipse IDE, Notepad++, Adobe Dreamweaver, Edit Plus, JSfiddle, Webstrom, Tatastrom, Sublime text

Methodologies: Agile, Waterfall Model, TDD.

Web Technologies: HTML5, CSS3, XHTML, XML, JavaScript, AJAX, JSP, UI Concept Modeling/Wire framing, Toad

Database: Oracle 11g/10g/9i, MySQL, DB2

PROFESSIONAL EXPERIENCE

Confidential - New York, NY

Salesforce Lightning Developer/Administrator

Responsibilities:

• Used Bootstrap, Accordion, Collapse in various Visualforce Pages.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages, Apex coding, App Exchange Deployment to suit the needs of the applications using plugins like JavaScript, JQuery, Bootstrap.
• Worked on Service Cloud and involved in configuring and integration of CTI for Inbound and Outbound calls.
• Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Agile Development Methodology was followed for the implementation
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Generate Email Templates and have knowledge in bulk emailing users.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Worked on customization of Visual force to have lightening experience for desktop and mobile applications.
• Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.
• Built a custom Apttus CPQ application with custom objects and relationships.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Developed Custom responsive VF page with bootstrap, CSS, Jquery Touch and Jquery mobile for mobile devices.
• Key player in configuration of Contract Lifecycle Management and Apttus products such as QTC and CPQ.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Worked on developing Salesforce Lightning Apps, Components, Controllers and Events.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Worked on various salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Written SQL queries to retrieve information from the database.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Installed the Call Center Applications and allowed the end users to maintain a track history of customer's complaints.
• Worked on Apttus for providing Quote-to- cash software delivering CPQ, Contract management, E-commerce & Revenue Management.
• Written SOQL queries to fetch the data from Workbench and Explorer.

Environment: Saleforce.com platform, Lightning, Sales cloud, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Apttus CPQ, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Agile.

Confidential - Sunnyvale, CA

Salesforce Administrator/Developer

Responsibilities:

• Implemented and customized Salesforce customer relationship management (CRM) for Marketing, Sales and Case Management.
• Worked on Apttus CPQ helps channels close bigger deals faster with visibility into the latest product and pricing information, and the ability to quote quickly from any device.
• Involved in the Lightning App Builder empowers to build apps visually, without code, quicker than ever before using off-the-shelf and custom-built Lightning components.
• Worked with Approval processes that used Email Approvals and Parallel Approval steps
• Collaborated with teams to design and implement Salesforce Integration, And Apttus CPQ is used for creating quote and quote line items for order management system.
• Responsible for Apttus CPQ/CLM packages installations and data settings in Dev sandbox.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component.
• Used Process Visualizer to study Approval steps.
• Built solution on Salesforce.com platform, including development in Force.com, Visualforce, Lightning, Apex, Web Services and API's
• Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.
• Designed, developed and deployed Apex Classes Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Worked with Developer Sandbox and Force.com IDE to migrate written classes.
• Developed Lightning component framework include an out-of-the-box set of components, event-driven architecture, and a framework optimized for performance.
• Worked with data migration using Salesforce data loader and import wizard.
• Worked with a cross-functional Scrum team to maintain and enhance Salesforce Service Cloud applications in iterative release cycles.
• Responsible working with Salesforce CRM to Invoke Apex classes
• Analyzed customer requirements, performed detailed analysis of business and technical requirements and designed the solution by customizing various standard and custom objects of Salesforce.com like accounts, contacts, properties, discounts, reports, and dashboards in Sales Cloud.
• Involved in building Lightning components, pages and apps.
• Developed customer portal to implement web-to-lead functionality and enable lead capturing in real time.
• Maintained and improved existing salesforce implementation. Created record types and page layouts, updated validation rules, and improvised page layouts.
• Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, and Activities.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.
• Troubleshoot and fix defects for planned releases and production issues.
• Created case escalation rules to escalate cases automatically if they are not resolved within a certain period of time.
• Worked on the integration of SteelBrick to generate quotes, invoicing and discounting by sales reps along with CRM Data.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, and Activities.
• Integrated Salesforce with other internal applications using SOAP and REST services.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.

Environment: Salesforce.com,Visual force(Pages,Component,&Controllers),Force.com, Apttus CPQ,Security Controls, Escalation rules, Assignment rules, Sandbox data loading, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, Apex Schema Builders, Tabs, Excel.

Confidential - Raleigh-Durham, NC

Salesforce Developer

Responsibilities:

• Designed web pages using Visual force.
• Worked on SQL Server 2005 for creating Tables, Stored Procedures, Views and Triggers.
• By using available mappings, we loaded data from source data into target system. Used Informatica Power Exchange for integrating the SFDC with legacy system.
• Designed and developed web service enhancement.
• Developed Apex class and trigger to format phone/fax/zip code in account object.
• Created various Batch Apex classes and scheduled to load mass data based on business needs.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed design document for data loader-based integration.
• Created custom objects, Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
• Designed complex reports in SFDC using SQL.
• As SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Designed, developed and deployed Apex Classes Extension Classes to support VisualForce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Configured Salesforce.com security profiles and custom object supporting integration and quote featured enhancement.
• Used workflows to govern data flow across various objects.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Validating the data that arrives from different data sources and generating the reports in the Salesforce.com for the next day portfolio.
• Used HTML CSS serialization for interacting with the database.
• Used error handling techniques to handle the errors and send emails upon the severity of the error.
• Created dynamic GUIs with .Net Web Controls and Data Bound Web Forms.
• Integration with Lotus Notes, mobile applications like Blackberry, I-phone.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages..

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, Oracle, Windows.

Confidential

Java Developer

Responsibilities:

• Developed User Manual and Installation Manual.
• Development of Java business components using the Struts framework.
• Application development using J2EE Architecture.
• Business process review and modelling.
• Create POC for first time patterns and vendor integrations.
• Establish and maintain project communications with onshore and offshore divisions.
• Track project delivery commitments and ensure the adherence to schedule.
• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis.
• Data modelling and ER diagrams.
• Develop Functional Requirements Specification (FRS).
• Involved in writing SQL queries for the application in Oracle.
• Data Modelling - logical and physical models.
• Responsible for the UI development using jQuery, CSS, HTML.
• Mitigate technical risks and issues.
• Code review with the developers and delivery team.
• Co-Ordinate and manage Global Delivery teams at offshore locations.
• Coordinating with QA for testing.
• Use case, design - class, sequence diagrams. User Interface design.
• Business process review and modelling.

Environment: Java, J2EE, Struts, Oracle, jQuery, HTML, CSS, Tomcat, Windows XP.