SUMMARY

• Having 5 years of IT experience with 3+ years Salesforce.com platform as a Developer and Administrator with experience in designing, developing, deploying and integration ofSalesforceCRM with 3rd party apps and other cloud and on - premise solutions and close to 2 years as a Business Analyst with Enterprise Applications.
• Thorough understanding with Client/Server architecture, Object-Oriented Design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).
• Strong development experience with SalesforceAPEX - in writing Classes, Triggers, Batch Apex, Schedule and Inbound Email Services, REST Web Services, Force.com API, Visualforce pages and Components, JavaScript, CSS and jQuery.
• Knowledge and experience in developing Custom Lightning Components, using Standard Lightning Components, building Lightning Apps using Lightning App Builder and Lightning Pages using Lightning framework, aura framework and Lightning Locker Service.
• Hands-on experience withSalesforcequery language - SOQL, SOSL (Relationship, Aggregate queries) and DML operations and implementing best practices by tuning queries.
• Experienced in configuration and customization of Sales, Marketing, Service and Community Clouds by configuring Assignment rules, Escalation rules, Email-to-Case, Web-to-Case and Web-to-Lead.
• Proficient withSalesforcedata model and customizing objects, fields, formula fields, rollup summary fields, page layouts, search layouts, creating custom objects and custom Tabs, record types, relationships (Lookup, Master-detail & Junction objects), custom reports and dashboards and analytic snapshots.
• Experience in implementing MVC (Model Vide Controller) design by using Visualforce, Apex Standard and Custom Controllers, Controller Extensions forbusinesslogic and Standard and Custom and Standard objects.
• Experience in integratingSalesforcewith external web applications, ERP systems by using Mule soft and Informatic SalesforceCloud Connector.
• Strong experience in writing Apex REST web services inSalesforceto accessSalesforcedata and used Force.com REST API Web services for Outbound calls fromSalesforce.
• Proficient in developing Utility and Test Factory classes to create test data required for all test methods and targeted for 85% of code coverage at whole org level.
• Strong experience in designing and implementingSalesforcebest practices in Triggers, Controllers and Web Services by considering Governor Limits.
• Expertise working with Eclipse IDE with Force.com Plug-in,DeveloperConsole, Mavens Mate / Sublime for developingbusinesslogic and manipulatingSalesforcemetadata.
• Proficient with Administration setup tasks like creating Profiles, Roles, Users, Sharing rules, Communication Templates, Network Security, Single Sign-On and Email Services.
• Strong experience with data security by implementing Criteria and Owner based sharing rules on various objects in the organization.
• Hands-on experience with declarative programming using Workflow rules, Process Builder, Approval process and actions Field update, Email alert, Create tasks and Outbound messaging.
• Excellent understanding of Org Hierarchy Roles, Profiles, permission sets, Users, object level security, field level security, record level security and sharing rules.
• Strong experience with Force.com migration tool, Change Sets and Force.com IDE tools for migratingSalesforce components across various Sandbox and Production instances.
• Created and maintained logical entity relationship diagrams, transformed logical models into physical data models with an add-on experience in writing SQL programming with MS-SQL Server.
• Experience with Data migration and updates using GUI and command-line Data Loader inSalesforce.
• Experienced in web technologies like HTML, XML, CSS, JSP, AJAX, JQUERY, JSON, and JAVASCRIPT.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove dat system conform to specifications ofbusinessand quality requirements.

TECHNICAL SKILLS

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Marketo, CPQ Apttus Veeva, S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in. Import Wizard, Analytics, Snapshots, Case Management Automation, Custom Objects

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Visual Force: Custom Visual Force Pages

Languages: C, Java, Apex, JavaScript, SQL

Database: Microsoft SQL Server, MS Access

Web: HTML, XML, CSS, JavaScript, JSON, JQuery, SOAP, REST

Platforms: Windows, Windows Server.

Tools: Data Loader, Workbench, Eclipse IDE.

Operating Systems: 2003/XP/2000/NT/98/95, MS-DOS, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Salesforce Developer/Admin

Responsibilities:

• Meetings withbusinessto review requirements, walk through for UAT and assistance to create standard reports and dashboards.
• Integrated and made changes inSalesforceMarketo integration.
• Well versed with Apttus CPQ and CLM.
• Developed Rest API callouts to perform data sync betweensalesforceand Apttus.
• ResearchSalesforceand Apttus CPQ capabilities as needed to suitbusinessrequirements, and provide gap analysis
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce
• Components, Data Load for SFDC Standard objects and Custom objects. Experience in Jitterbit Harmony Cloud Platform, connected cloud and on-premise applications using the project repository.
• Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application • Designed and execute solutions including; data mapping, object modeling, page layout design, and workflow.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce
• Add methods dat can be called from Visualforce pages to Controller Extensions • Created Custom Objects, S2S Connection and fields for transactional and contractual information.
• Worked on differentSalesforceimplementations using applications like Sales Cloud, Service Cloud and App Exchange.
• CustomizedSalesforcelighting Page Layout and Apps.
• Synchronized front and back office application using the visual process designer using the jitterbit Harmony cloud integration.
• Automated integration to SQL Server using middleware Jitterbit and their Harmony product for testing and deployment using REST API.
• Experience in SFDC Integration using Web Services and Apex Programming,Salesforce.com Service Cloud, Sales Cloud.
• Analyzedbusinessneeds, distinguish between needs and wants, identify gaps betweenbusinessneeds and standard application functionalities pertaining to all functions of the CRM/CPQ
• Worked onSalesforce.com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management and the CPQ processes.
• Involved in integratingSalesforcewith other in-house data bases using Informatica cloud.
• Created data migration checklist and field mappings document.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse. Encrypted sensitive data with Encryption Fields feature.
• Administered Assemble which is used for functional requirements and ticket tracking.
• Used field level security along with page layouts to manage access to certain fields.
• Created email templates and inbound emails using Visual force for the clients and customers
• Designed and developed UI/UX using Console and otherSalesforce.com application screens dat support complexbusiness processes.
• Reviewed the code and other components developed by the team and also performed functional Testing.
• Work with teams throughout the organization to improve their workflow and growSalesforcewithbusinessneeds and tasks.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Partner Portal, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Roseland, NJ

Salesforce Developer/Admin

Responsibilities:

• Interacted with variousbusinessteam members to gather the requirements and documented the requirements.
• Implemented the requirements onSalesforceplatform and Force.com IDE Plug-in using Eclipse.
• Analyzedbusinessneeds, distinguish between needs and wants, identify gaps betweenbusinessneeds and standard application functionality.
• Retrieve all metadata and Apex Classes from aSalesforceorg and push to a GitHub repository hosted on bit bucket using ANT.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement businesslogic.
• Involved in migration of Chatter capability to new Salesforce1 platform for over 8,000 users including definition, guidelines and usage of Chatter and integration with Salesforce1 platform.
• IntegratedSalesforcewith external master detail using REST and SOAP API's.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline thebusinessprocess.
• Designed, developed, and deployed Apex Triggers, Apex Classes, Visualforce Pages, Controller & Extension Classes, and Test Classes for Unit testing and for various functional needs in the application.
• Created new sandbox and freshened them with Production as and when required.
• Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Prepared PoC forSalesforceCPQ solution for new implementation for global rollout. Products from various CPQ vendors were analyzed and new implementation of global CPQ systems across many countries will be worked for future release.
• Implemented & supported implementation of Configure-Price-Quote (CPQ) solution using Big Machines CPQ (Oracle) for USA and Canada and Quote / Contract / Proposal Management and Approval Processed for various customers across many countries.
• Utilized Big Machines CPQ platform and web technologies including XML, HTML, CSS and XSLT to satisfy customer requirements.
• Working on Big Machines BML to implementbusinesslogic and used their Document Engine Output for result reporting.
• Worked in native Big Machines programming languages - BML and BMQL
• Worked with BML scripting and has written Utility and commerce Library functions.
• Lightning Experience - Formatting and migrating user data into LE, ImplementedSalesforceLightning Components for small set of users within the organization.
• Built Customized Lightning Components replacing the existing one's using Java script on the client side and apex on the Server side.
• Enabled Aura Framework by adding Aura Attributes and Aura Handlers for Events to focus on Logical and Interactions in Lightning Application.
• Worked onSalesforcecommunities which replaceSalesforcecustomer and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforceObjects.
• Worked on site.com for customization of content management along with creating various site maps and landing pages.
• Involved asSalesforce.comadministratoras well, which involved customization, support and setup
• Responsible for setting up new instances of JIRA, data import, customization, and backup.

Environment: Saleforce.com platform, Apex Language, VF (Pages, Component & Controllers),SalesforceData Loader, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in, Windows.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Analyzedbusinessrequirements and design document with thebusinessand development team to understand the functionality of the application
• Created data migration checklist and field mapping document
• Migrated data like Accounts, Contacts using Apex Data loader
• Eliminated and merged duplicate Accounts and Contacts inSalesforce
• Loaded Periodic data into various Configuration only andDeveloperSandboxes after refreshes
• Migrated Custom fields, Public Groups, Custom Settings using Packages.
• Performed the roles ofSalesforce.comAnalyst/DeveloperandAdministratorin the organization.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure dat the protected data is available only to the authorized users of the respective organization
• Used Chatter, Chatter desktop extensively for file sharing and Ideas sharing
• Migrated Custom Links and Buttons dat were used for variousbusinessneeds
• Deployed Components and Data from one environment to another using change sets
• Created List Views and gave training to end users how to create views to filter their result
• Created of reports to make it available for users globally
• Prepared User guide to help how to make team group and share accounts, tasks event within those group
• Developed Dashboard and Report for the Management and End Users
• Developed various Custom Objects, Tabs, Components and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports usingsalesforce.com platform.
• Created and used Email templates in HTML and Visual Force.
• Used Conga Composer to generate dynamic reports.
• Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Exported data using data loader to help organizations need to convert fromsalesforceto e-CRM
• Worked with Security Controls like sharing settings, field accessibility and data accessibility to restrict data access.
• Monitored secured networks and reset user passwords and security tokens for accessingsalesforceapplication.
• Employed Conga Merge application for multiple format document generation when leasing contract is created.

Environment: Apex Data Loader, Apex Classes, Visual Force Pages, Sandbox, Sales Cloud, HTML, App Exchange, MS Office, JavaScript andSalesforceChatter.

Confidential

Business Analyst

Responsibilities:

• Acted as a bridge between businessusers anddevelopers.
• Conducted JAD sessions with theBusinessusers, Technical architects, Data management team and the UAT team.
• Collaborated documentation with SeniorBusinessAnalyst, stakeholders and Project Manager on Current-State Analysis, Requirement and Specification documents.
• Performed UAT and captured results and validated with the requirements.
• Involved in creating user support documentation.
• Conducted requirement gathering sessions with all team members and stakeholders involved in the project.
• Reviewed, prioritized and updated requirements with every update.
• Documented requirements, conversations, meetings, decisions and sign-offs.
• Accurately and efficiently executed test plans.
• Assembled and documented all test results and retested as necessary.
• Created a process document to depict the flow of critical information
• Developed Project Status metrics for weekly evaluation of Project Status and the impact of change request on the time line.
• Collected all the requirements for reporting needs from end user and worked withdevelopersto achieve requirements of users Closely worked withSalesforceteamSalesforceBusinessAnalyst,SalesforceDeveloper/SalesforceAdmin.

Environment: MS-Office, MS-Access, Windows XP, Power point, Visio.