SUMMARY

• A self - motivated and goal-oriented professional with a background in Business Analysis, Data Analysis, and Project Management seeking to secure a position that will allow continued creation of alignment between stakeholders resulting in business success.

TECHNICAL SKILLS

• Cisco BI Tools
• Excel
• Visualization
• SFDC
• PowerPoint
• Business Objects
• Tableau
• Program and Project Management
• Relationship Building and Management
• Leadership Skills
• Rally
• Asana and Target Process
• Adobe Premiere Pro
• Final Cut Pro X
• Pro Tools

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

HR Operations Analyst

Responsibilities:

• Support the success, evolution, and rapid growth of a large division of a multinational company through HR Data Analysis
• Mid-level; analytics, charting, presentations, dashboards, operational reports & projects
• Directly supports HR Operations/Chief of Staff and VP of HR
• Strong Excel, PowerPoint and Presentation skills along with Program and Project Management
• Plan, design, and execute analyses of people, organization, and programs to develop key insights to guide HR and the business.
• Present findings to leadership and recommend, and sometimes lead programs to drive improvement in key metrics and to enable strategic initiatives.
• Lead large analysis mostly independently and prioritize where to dive deeper and when to move on with sufficient insight, summarize results through good verbal, written, and visual communication.
• Collaborate across HR and the business to gain further context and history to provide targeted recommendations to drive improvement.
• Analyze HR Data for key insights and guidance about people, organization, and programs

Confidential, San Jose, CA

Business Data Analyst

Responsibilities:

• Create visually impactful dashboards in Excel and Tableau for data reporting by using pivot tables and VLOOKUP
• Refresh and format existing dashboards through Tableau for QBR Presentations
• Create and track metrics to digitize the sales process through digital marketing engagements
• Utilize visualization dashboards and reporting to track and ensure the alignment of goals and the vision of the organization in an Agile environment
• Part of planning and strategy team to drive cross-functional teams to develop the newest methods to engage customers digitally while maintaining customer success.
• Develop analytics capabilities critical to the success of program strategy, timelines, and expectations
• Access low level data through Hadoop with SQL queries
• Responsible for data cleansing, quality, and validation
• Provide program status updates to senior management along with suggestions for improvement
• Use analytics techniques like correlation, regression & variance to find actionable insight in data sets
• Assist the Thought Leadership Team with audio video production with the Adobe Creative Suite to creatively promote thoughts and progress throughout the organization

Tools: Tableau, SFDC, Excel, Cisco BI Tools, Excel, Visualization, SQL

Confidential, San Jose, CA

Business Data Analyst (Program Manager)

Responsibilities:

• Use data visualization within excel to present data findings and validations
• Plan, direct, coordinate, monitor and review the work of others during all phases of the project team’s work and coordinate the planning, development and presentation of for users of business systems in an Agile environment
• Collaborate with Analytics and Metrics team to create or improve processes for needed data outputs
• Identify gaps, issues and inconsistencies and drive root cause analysis to propose fixes and solutions
• Assist POC’s and BRD’s with business case modeling for data extracts and de normalization for the purpose of sales enablement within Tier 1 and Tier 2 partner channel
• Extract data based on key attributes and analyzed relationship with other data sets
• Find missing links between Installed Base, Bookings and Licensing information
• Manage projects in Rally through staging, production and all the way to release
• Review current status of Cisco Software Licensing data
• Document all/any findings in a playbook or user story
• Responsible for the delivery and reception of detailed process and management of various projects through KT for the personal presentation to stakeholders for implementation
• Provide project management and gathering business rules and system requirements

Tools: Tableau, SFDC, Excel, Cisco BI Tools, Excel, Visualization, SQL

Confidential, San Jose, CA

Business Analyst (Program Manager)

Responsibilities:

• Utilize visualization features within excel such as charts and graphs to represent sales revenue when presenting to senior management
• Start each fiscal year with an extensive sales quota setting process across all four quarters and all regions and sales levels
• Handle customer report requests with an online ticketing system through SFDC case management
• Facilitate process discussions with x-functional stakeholders in order to collaborate on process improvements, automation capabilities.
• Successful partnership withthe Business Development team to generate useful reports from sales data generating sufficient revenue from service sales to achieve annual sales targets/quotas
• Work with key members of the Tier 1 and Tier 2 partner channel to ensure communication resulted in renewals and annuity opportunities
• Develop analytics and reporting capabilities critical to the success of the Services portfolio
• Create detailed reports on the status of SWSS (Software Support Service) coverage on a license as found in the Cisco Service Contract Center Tool
• Create visualization dashboards from excel reports helping sales teams identify opportunities to sell
• Extract data using SEO in a number of different tools such as Qlikview
• Ensure adequate end-user support for the Data Foundation migration project and others by performing user acceptance testing (UAT) and personally executing acceptance signoff
• Required to access and manipulate data then present and articulate findings to senior leadership regularly for Ops Reviews and QBR’s
• Provided interpretation of business rules and requirements for reporting upgrades, enhancements, and validation while also tracking progress
• Thought of as “CFO and COO for the sales teams” to advise sales on opportunity management to identify renewals and other low hanging fruit within the existing install base
• Perform complex analysis such as trend analysis, what- if analysis, and forecasting
• Used analytics techniques like correlation, regression & variance to find actionable insight in data sets
• Collect, analyze, evaluate, and report sales results and workflow for quality and accuracy as well as to identify gaps and steps to increase sales productivity & results
• Drive process enhancements in scope that resulted in attainment for 8 consecutive quarters
• Also contribute to global goal attainment while working around the constraints and limitations of a legacy BI data reporting system as the provided principle tool or single source of truth
• Achieve consistent project success by finishing ahead of schedule as a result of engaging the appropriate stakeholders and SME’s throughout the entire process
• Present performance on metrics, analytics reporting, and service contract information from the ordering system for Senior Management and Global Sales Team Leaders
• Obtain necessary requirements for project reporting through documentation prior to design review and UAT in order to facilitate successful launch
• Responsible for LMS onboarding sales teams and mentoring on relevant metrics and reports in order to identify opportunities

Tools: Tableau, SFDC, Excel, Cisco BI Tools, Excel, Visualization, SQL

Confidential, Sunnyvale, CA

Sales Operations Specialist - SFDC

Responsibilities:

• Constant exporting of SFDC reports to excel and utilizing the pivot table feature to provide greater granularity on specific sales metrics
• Responsible for configuration of SFDC CRM involving custom objects, record types, layouts, and templates among other things resulting in business process improvement and increased efficiency
• Govern the usage and distribution of all software by managing the subscription license activity dates of company assets through SFDC case management

Confidential, Services Fremont, CA

Account Manager (Customer Success Manager)

Responsibilities:

• Implement and supported SFDC automation to assist team in closing sales and helped update management quickly on the status of all sales opportunities
• Manage accounts through delegation, escalation, and confirmation of issue resolution with SFDC resulting in a more favorable reception of next release