SUMMARY

• IT experience in SDLC phases, including requirement analysis gathering, design, develop, test and implement Enterprise Level Applications as per ITIL standards on ITSM platforms.
• Integration of External Third - party tools, Groups, Roles, ACLs, Incident, Problem, Change, Knowledge, ITBM, SAM and Request Management. Alongside wif Scripting and Customizing Workflows, Business Rules, Client Scripts, UI Policies, and Script Includes.
• As a ServiceNow expert, assists in the development and delivery of technical and process-oriented solutions and recommendations in support of the production environment.
• Leveraging knowledge and experience to deliver end-to-end methodologies wifin Service Now, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing wif vendors and management, and coordinating effort of administrators.
• Experience wif different ServiceNow Releases.
• Hands on experience in creating Approval Rules and Assignment Rules.
• As a ServiceNow expert, assists in the development and delivery of technical and process-oriented solutions and recommendations in support of the production environment.
• Supported Service Catalog - Multi-catalog management and Diagnostic and debugging utilities, in Helsinki Upgrade

PROFESSIONAL EXPERIENCE

Confidential, TX

ServiceNow Developer

Responsibilities:

• Responsible for TEMPeffectively implementing ServiceNow Enterprise level Applications ITSM, ITBM and ITAM processes.
• Hands on experience working on SaaS (Software as a Service) based tools (ServiceNow), wif focus on implementing ITIL processes.
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service-Now.
• Use business analysis skills to directly interface wif customers to design and build applications dat meet business goals and objectives.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, and HTML5
• Experienced in the analysis, development and automation of various ITSM processes including Incident Management, Change Management, Asset Management, Service Request, Configuration Management including setup and configuration of MID Server and Configuration Item Discovery.
• Created transform maps for importing CMDB data.
• Responsible for TEMPeffectively implementing ServiceNow Enterprise level Applications as per Business requirements for ITSM, ITBM and SAM processes.
• Worked on loading the data into Service-Now using import sets.
• Worked on re-designing the service portal by configuring portal widgets as per the business requirements.
• Worked on huge Workflow design for on-boarding and off-boarding of a partner/ employee/Contractor based on the requirements provided by the teams.
• Access Automation using REST Integration and Scripted Web Services.
• Involved in migration between various Service-Now instances using Update Sets.
• Design and implement new functionality using Business Rules, UI Policies and Access Rules etc.
• Support Web services (Inbound) (SOAP Message and REST Message), Publish and Provide Security Access to external systems using ServiceNow. Consuming Secure Web service (Outbound) using ServiceNow.
• Very good experience in UI development experience wifin ServiceNow working wif JavaScript, Glide Script, UI Policy, HTML5 and CSS3 and applying Business Rules.
• Responsible for designing, analyzing and developing a business application which involved customization and workflow administration, data imports, custom scripting using JavaScript.
• Created custom tables, based on business needs.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, and HTML5.
• Creating roles dat provide selective access to Service Now and then assigning these roles when user needs to access a functionality.
• This halped alot in maintaining privacy between users and the system.
• Customized various Business Rules, Client Script, Script includes, UI Actions, UI Policies, UI Actions.
• Configured standard Email configurations in the ServiceNow instance, along wif setting up Email Templates and Email Notifications.
• Responsible to document and maintain all requirements, implementations and approved ServiceNow processes.

Confidential

ServiceNow Developer

Responsibilities:

• Involved in design of ServiceNow foundation set-up, ESS form layout design and application integrations.
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service-Now.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers.
• Imported Active Directory to Service now using data sources.
• Responsible for analyzing, designing and developing business applications which involved customization, workflow administration, data imports, custom scripting using JavaScript.
• Responsible for TEMPeffectively implementing ServiceNow Enterprise level Applications as per Business requirements for ITSM processes.
• Involved in working wif CMDB, populating CMDB by importing the data of IT assets into the system.
• Worked on huge Workflow design for on-boarding and off-boarding of a partner/ employee/Contractor based on the requirements provided by the teams.
• Use business analysis skills to directly interface wif customers to design and build applications dat meet business goals and objectives.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers
• Utilized Java Scripting to deliver solutions dat automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.
• Experience in Implementation of Workflow, Incident Management, Problem Management, Change Management and Service Catalog on various business applications.
• Responsible for building scalable, TEMPeffective solutions both in ServiceNow and through interfaces to other third-party tools.
• Involved in working wif process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script.
• Worked on various ITIL modules of ServiceNow like Incident management, Change management, and Problem management.
• Created customized emails for approvals, rejections and cancellations based on the requirements from the service owner.

Confidential

JavaScript Developer

Responsibilities:

• Developed and Implemented complex internet applications to multiple platforms.
• Web forms wif code behind events dat call methods.
• Involved in developing Web Service operations.
• Usage of core JavaScript features to write a safe code.
• Uses text editors to develop website portals wif HTML5, CSS3, JavaScript, SASS.
• Uses Publisher tool to publish the webpages after development complete.
• Maintain the websites if client request for new changes.
• Attend daily standup meetings, Estimation Meetings and Requirement Review Meeting to analyze requirements for project.
• Developed data formatted web applications and deploy the script using Client-Side scripting using JavaScript.
• Engaged in UI upgrades for webpage navigation.