SUMMARY

• About 9 + years of IT experience in the Salesforce.com CRM Platform, Integrations Development.
• SFDC Techno Functional Lead with thorough knowledge of requirement gathering from functional and other business users. Experience working with both point - and-click configuration as well as programmatic customization.
• Extensive experience in salesforce.com implementation cycle in Sales and Service modules.
• Strong Salesforce ecosystem knowledge and integration components (APIs, Apex controllers, Apex Web Services, data loaders, etc.) including performing multiple complex data migrations and integrations to Salesforce Action Grid, developing macro's, creating widgets, customizing console components and using Flow.
• Extensive experience in application design, customization, development, support on Salesforce.com, Force.com platform and Web based application using Apex.
• Experience in SFDC Development in implementing Apex Classes, Controllers & Triggers and Visual Force.
• Experience in SFDC Integration using Web Service and Apex Programming, Sales force.
• Exposure to Custom Report Types, Visualforce Components, Custom Settings, Duplicate Management, Certificate and Key Management.
• Expertise in SFDC Software Development Lifecycle (SDLC). Experience in Experienced in using Eclipse IDE, Force.com ANT, Developer console for development and debugging and query.
• Efficient in understanding the business requirements and creating custom apps, custom objects and fields, relationships, page layouts, validation and workflow rules.
• Experience in deployment from Sandbox to Production using Force.com Migration Tools like Force.com IDE and Change Sets.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.

TECHNICAL SKILLS

Force.com: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Workflow & Approvals, Apex Data Loader, Dashboards, Reports, Custom Objects, Force.com, Eclipse IDE Plug-in, Case Management Automation

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Lead Management, Content Management, Customer Service/Case Management, Pricing, identity management, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements, Incident Management, capacity planning, Dashboard/Report development, Release management, Change Management through BMC Remedy, BMC CMDB, Remedy

Salesforce Integration Tool: Apex Data Loader, SOAP, web Services, WSDL, Eclipse Force.com IDE Plug-in, Connector, Data loader, Force.com Apex Explorer, Workbench, Force.com Platform (Sandbox and Production), Oracle SteelWedge, APTTUS X-Author

Visual Force: Custom Visual Force Pages

Database: Microsoft SQL Server, MS Access, Oracle 8i/9i/10g, MySQL, UDB DB2, PL/SQL, RDBMS

Methodologies: Agile, Scrum, RAD, Waterfall.

Web: HTML, XML, CSS, JavaScript, Angular JS

Platforms: Windows, Windows Server, Linux.

Tools: Force.com Data Loader, Force.com Workbench, Eclipse IDE.

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX

PROFESSIONAL EXPERIENCE

Confidential, CA

Salesforce Lead SME

Responsibilities:

• Performing the role of Salesforce Subject Matter Expert and Leading teams Onsite-Offshore Model in the organization, managing a team size of 15 resources .
• Working on providing Techno-Functional Solutions to the Client on Salesforce Best Practices and Suggesting best AppExchange Solutions based on the Requirements.
• Performing Code Reviews and supporting SIT and UAT Delivery as needed.
• Working on Development, Integration and Enhancements / Change Requests based on the Business Requirements.
• Exposure to implementation, consultation, development, customization, integration, migration and support services for Salesforce, Salesforce1, Force.com, AppExchange apps and projects related to CRM modifications.
• Customize and troubleshoot complex Reports and Dashboards for CEO’s, Directors, Managers within the Organization.
• Exclusively work with Directors and Senior Client Managers to understand their Requirements and document BRDs, conduct JAD meetings and work towards Sign-Offs.
• Developing Salesforce Lightning Apps, Components, Controllers, events and Skilled in understanding and implementing the new Salesforce Lightning Experience and Lightning Design System .
• Develop and support migrations from Classic to Lightning Versions
• Implementation experience on using Apex Language (Classes, Controllers & Triggers), VisualForce pages, Custom tabs, Custom Objects, S-Controls, Reports, Analytical Snapshots and Dashboards.
• Experienced in Data Migration from other applications to Salesforce using Apex Data Loader and worked on different Salesforce.com environments such as sandbox and production environments.
• Strong in SFDC Functional areas - Accounts and Contacts, Case Management, Leads, Campaigns, Opportunities, Dashboards and Reports
• Created Users, roles, profiles, public groups and implemented role hierarchies and sharing rules to provide shared access among different users.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.

Confidential, CA

Sr. Salesforce Developer

Responsibilities:

• Performing the roles of Salesforce.com Admin, Salesforce.com Developer and Business Analyst in the organization.
• Developing Salesforce Lightning Apps, Components, Controllers, events and Skilled in understanding and implementing the new Salesforce Lightning Experience and Lightning Design System .
• Working on delivering Lightning Project Developments
• Knowledge of Aura Framework to build apps on Lightning platform .
• Used Lightning Design System to build rich enterprise experiences and custom applications with the patterns.
• Developing APTTUS X-Author implementations, based on the business requirements into Excel Templates .
• Manage and trouble shoot Admin issues on a daily basis, related to Access, Permissions, Groups, Security etc
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Develop and support migrations from Classic to Lightning Versions
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Page Layouts and developing the presentation layer in Visualforce and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and WebServices API.
• Knowledge of Salesforce Integrations with Conga. Customization of Complex Templates for Data Display.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Confidential, CA

Sr. Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Admin, Salesforce.com Developer and Business Analyst in the organization.
• Developed and deployed Salesforce.com Unlimited edition in Sales Cloud Platform.
• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual force, Force.com API, and Web Services.
• Highly skilled in the reporting function within Salesforce with the ability to create and troubleshoot complex reports and dashboards.
• Experience as the technical developer on projects focused on Salesforce - Sales Cloud, Service Cloud, Marketing Cloud and the Force.com platform and which Used REST and SOAP web services.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ
• Lead data migration for both salesforce and Apttus objects using X-Author for Excel Apttus tool
• Worked on an Angular JS Application for our Dynamic Partner Pricing page to display the current discounts for a particular partner based on their purchase history.
• Created Web-to-Lead and Web-to-Case forms. Created Escalation rules to escalate the cases
• Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic
• Participated in the bug review meetings with Testing Team and, updated requirements document as per business user feedback and change in functionality of the application.
• Integrated Apex controller methods directly with JavaScript functions using Force.com JavaScript Remoting feature and created Visualforce pages

Confidential, CA

Sr. Salesforce Administrator/ Sr. SFDC Business System Analyst

Responsibilities:

• Experience in creating objects and customizing standard objects.
• Experience in Administration: creating all types of relationships and implemented security and sharing rules at object, field and record level and configure the permissions based on the organizational hierarchy.
• Working on Workflow Rules and Approval Process
• Working with Stake Holders to understand the requirements, perform Requirement Gathering, providing Effort Estimates, discussing the Scope of the Projects .
• Working on BRDs, Project Estimations, implementing Scrum /Agile Methodologies while Project Planning
• Extensive use of Project Management Tools like JIRA, Confluence, Clear Quest, JAMA, Microsoft Teams, ALM
• Experience in customization: formula fields, validation rules, workflows, approval Process, page layouts and search layout.
• Experience with Salesforce orgs, various environments .
• Developed and Configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed various HTML Email templates for Auto-Response to customers
• Learning to use Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Working towards learning the usage of Salesforce Lightning to delivers a modern, smart experience across every device.
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using data Loader.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, JSON, Angular JS, Java Script Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, AWS, Custom Tabs, Sales Cloud, Email Services, Security Controls, SOAP, REST, Sandbox data loading, Apttus(X-Author,CPQ,CLM),ANT tool, Agile, Templates, UAT.

Confidential

Salesforce Developer

Responsibilities:

• Manage, train and schedule technical team for all data center project activity for Salesforce.com
• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.
• Day to day Administration activities. Salesforce Org involves more than 500 users and 34 Profiles.
• Extensively worked on End-to-End real time web service integration
• Implemented Apex classes & Triggers as per the needs of the application.
• Developed an Approval Process with complex logic which tracks the lifecycle of Lead to Opportunity Conversion.
• The Approval Process involves with triggers, workflows, visual force page, custom buttons, email templates, custom report types.
• Worked on Custom Labels and Custom Settings. Setting up different languages.
• Worked on different types of email templates.
• Implemented the duplicate management rules on contact and Account.
• Implemented the new country and state pick list.
• Worked on Service Cloud and Sales Cloud simultaneously.
• Worked on standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Cases (case management) and Opportunities.
• Maintaining the lead and Opportunity objects and performing the de-duping and Clean-up activities.
• Created Web to lead and Email to Case process.
• Created complex reports involving Matrix and Summary reports.
• Configured the business login hours, Profile based login IP address restrictions and Organization wide login IP address restrictions.
• Implemented the application requirements on Force.com IDE Plug-in using Eclipse.
• Created test scenarios and packages in sandboxes and migrated them to the production.
• Migration of code to deployment after the successful testing on the sandbox Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Created custom objects, custom fields, pick lists, field dependencies and validation rules.
• Created page layouts, search layouts, custom links, related lists, workflows and other components on a record detail and edit pages
• Maintained user security permissions as per the organizational needs.
• Developed Triggers, Apex classes and visual force pages as per the needs of the application
• Creating custom objects, custom fields, tabs, Record types and list views.
• Created mini page layouts, search layouts and page layouts to organize custom fields, custom links and other components on detail and edit pages of the record.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

Environment: Salesforce.com, Visual force (Pages, Component, & Controllers), Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel

Confidential

Integration Developer

Responsibilities:

• Translated end user specifications into functional and technical design documentations
• Prepared accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
• Worked closely with Developers, System Engineers, and Project Managers to translate functional designs into technical design documents.
• Managed any change requests related to the working project plans daily to meet the agreed deadlines.
• Used SQL queries to create/modify/delete data. Delivered system Use Cases for services and user interfaces
• Certified IBM Message Broker Developer and Administrator V7.
• Developed Backend Message flows to integrate different systems using SOAP /REST APIs.
• Coordinated with the back end team for integration issues and Participated in code review and testing of the enhancements done
• Completed the coding in estimated time and helped the QA team in completing the testing, participated in Unit testing and performance testing and Involved in the Release Process
• Created SQL queries for data manipulation using JDBC. Responsible for maintenance and administration of pre-production code environments.
• Designed software applications using HTML, JavaScript, XML, JSP and Java amongst others.
• Worked with client and other engineers to test applications (functional, performance and load) according to specification.
• Developed front-end using HTML and performed validations using Java Script and used Struts Framework for configuration of action mappings and presentation logic in JSPs and Implemented the struts authentication and authorization for certification process.
• Used Apache web server for deployment, Used CVS for Source Control and Version Management and Implemented ANT as the build system.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-Project, Windows 2000, SWOT, Java, J2EE, Servlets, JSP, XML, XSL, Tomcat, SQL Server2000, JavaScript, JSP, DB2, ANT, Apache web Server