SUMMARY

• 7+ years of software experience in Evaluation, Design, Development, Testing, Maintenance and Production Support using SDLC Process and Methodologies.
• Good understanding of Salesforce setup menu, Configuration, custom application development, administration and deployment of applications to Force.com platform.
• Experience in designing of custom Tabs, custom Objects, custom Fields, Page Layouts, Workflow Actions and Approvals, custom reports, Dashboards, Visual Force Pages, Apex Classes, Controllers Triggers and various components as per the client and application requirement.
• Responsible for Business Analysis and requirement understanding, development and data modeling.
• Implemented the requirements on Salesforce.com platform and Force.com plug - in using Eclipse.
• Developed various custom objects, Components and Visual Force pages.
• Worked with various Salesforce standard objects such as Accounts, Contacts, Leads, and Opportunities.
• Good Experience in building Custom Applications that includes administration, configuration and implementation and support experience on Salesforce.com platform.
• Hands on Experience in SFDC development using Apex Classes, Triggers and Visual Force.
• Expertise in customizing standard Objects, Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Products and Price books Reports and Dashboards.
• Implemented security and sharing rules at object, field and record level for different users based on Organizational hierarchy.
• Experience working in environments using Agile (SCRUM), RUP and Test-Driven Development Methodologies.
• Extensive experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts, sandbox data loading and Web services API.
• Proficiency in analyzing business requirements, entity relationships and converting them to Salesforce custom objects, object relationships, Entity relationship data model, Pages, Classes, Interfaces, Workflow rules, Email Alerts.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Good Experience in data migration using Data Loader and integrations using webservices
• Experience in doing Salesforce deployments using Change Sets, Eclipse and Apache ant scripts.
• Experience in using ETL tools for handling large volumes of data.
• Experience in wide range of languages and technologies such as Java, J2EE, Apex, HTML and JavaScript.
• Experience in MS SQL Server, Oracle and MySQL Databases.
• Involved in Unit testing, Integration testing, Regression testing, System testing.
• Involved in the Build & Release Management (giving builds, branching code, deploying code at client side, scheduling releases).
• Proficient in designing Test suites usingC#.net.
• Excellent Interpersonal and Communication Skills with Strong Problem-Solving capability.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes, Apex Trigger, SOQL, SOSL, Batch & Schedule classes, Visualforce, Force.com APIs, SOAP/REST Web Services, Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Force.com Migration Tool, Workflow & Approval Process, Roles, Profiles, Validation Rules, Formula, Rollup Summary Fields, Custom objects, Page Layouts, Search Layouts, Record Types, Reports, Dashboards.

Force.com Tools: Eclipse with Force.com Plug-ins, Developer Console, Force.com IDE, Force.com Explorer, Workbench, Data Loader, Demand Tools

Scripting Languages: HTML5, CSS3, JavaScript, Bootstrap, JQuery, JSON, AJAX, XML, XHTML, Angular JS, SASS, Node.JS.

Server Programming: Java, J2EE, XML, XSLT, JSP, Servlets, AWT, Java Swing, JavaBeans, JMS.

Database: MS SQL, Server, SQL, Oracle, PL/SQL

IDE and Tools: Notepad++, Eclipse IDE, Adobe Dreamweaver, Sublime Text Editor.

PROFESSIONAL EXPERIENCE

Confidential, Boca Raton, FL

Salesforce Admin/Developer

Responsibilities:

• Build functionalities in a sandbox with Visual force or Apex before it is given to the Salesforce Administrator for scheduling deployment.
• Customer Requirements: The Salesforce Developer is regarded to customize applications by making the best use of point-and-click capabilities of the Salesforce platform in adherence with the customers' specifications.
• Integration: Salesforce has numerous APIs and a Salesforce developer is responsible for controlling the adaptability of these API's for integration of information and processes so the all the systems within the CRM can communicate efficiently.
• New developments: Salesforce Developer is required to design new Salesforce solutions and come up with effective project execution techniques.
• Testing and Deployment: Bug Fixing is one of the main job roles of the Salesforce Developer. This is essential for the smooth functioning of the platform. This is the perfect timing to include admins in the process where they can contribute their valuable feedback.
• Ongoing documentation throughout the development also forms as a major role of the Salesforce Developer. This can be communicated with the Salesforce admin so that they are prepared for any customer interaction/support issues.
• Develop Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Add Lightning Component to Lighting Pages and Record Pages.
• Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Develop various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implement SFDC Integration using REST/SOAP Web Service API'S.
• Integrate the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Create custom Report types and Dashboards so that users can generate reports and visualize data on dashboards
• Work on customer portals and communities administration.
• Create Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people. Use SOQL and SOSL for querying the objects
• Create Visualforce pages for custom login and configuration of communities.
• Configure Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Create many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Gather business requirements by communicating with user team and trained team on how to efficiently utilize the system.
• Work with various salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard objects.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Develop Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Perform Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues. Use Salesforce Connect to access product information stored on an external system.
• Develop complex validation rules, formula fields according to the application requirements.
• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Design Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.
• Implement Email to lead, Web to Lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Use Email to Case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Utilized Salesforce1 mobile platform to allow to upload pictures relating to service requests and information about competitive products used.
• Use Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Use SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
• Perform Apex Callouts from Salesforce to the same external system to get tracking information of an order.
• Deploy application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool.

Environment: Salesforce.com, Apex, Visualforce (Pages, Component & Controllers), Lightning (components and controllers), Communities, REST/SOAP API Web Services, Pages, HTML, Java Script, Workflow & Approvals, Reports, Ajax, JQuery, Custom Objects, Custom Tabs, Data Migration, SOQL, SOSL

Confidential, Philadelphia, PA

Salesforce Developer/Admin

Responsibilities:

• Worked with the Business Stake holders in designing the requirements and documenting the same using various tools like Microsoft Visio, Power point, Visual Paradigm and many other tools.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Migrated data from external sources and performed insert, delete, export operations on millions of records.
• Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Experience in code check-ins on a daily basis using SVN and GIT version control.
• Used JIRA, ALM and Rally for issue tracking and project management.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Worked on various AppExchange products like APPTUS CPQ to generate Quotes and Send them to End User using DocuSign.
• Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints.
• Implemented and Consumed Knowledge Base Dashboards & Reports for providing Reports and Dashboards that monitors the Knowledge Base.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
• Implemented Salesforce Lightning Components for small set of users within the organization as a POC.
• Successfully migrated from Salesforce classic to Lightning and developed the complete lightning project.
• Used Salesforce Lightning Components for building customized components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Built CTI (Computer Telephony Integration) adapters to integrate with Desktop applications and third party CTI systems. Also built Live Chat, Web-to-Case, Email-to-Case and Omnichannel. Built the CTI adapters to integrate with Desktop applications and third party CTI systems.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica on Demand.
• Integrated the Web Services using both SOAP and REST API for extracting the data from external systems like IBM Sterling CPQ (Configure, Price, and Quoting), and Order Management systems to display in the pages of Salesforce.com.
• As a Salesforce Developer from Onsite, I used to write Test Cases, Check the Code Coverage, make sure the salesforce best practices are followed, run the Force.com Security Scanner and direct the team to make necessary Changes.
• Conducted training sessions to the UAT users to use the Sales force Knowledge application and developed a feedback custom report.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com support.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Cast Iron, Data Loader, Data Migration, Dashboard, HP ALM, Informatica, Oracle, JIRA, Rally Windows

Confidential, Plano TX

Salesforce Developer/Admin

Responsibilities:

• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation and formula fields to the custom objects.
• Used informatic to integrate business data into theSalesforceenvironment in a safe and secure manner.
• Worked on Lead customization by enabling Lead Process, Web-to-lead, Assignment rules and custom Lead conversion using Apex and Visualforce pages.
• Experience with SQL Query and Stored procedure development.
• Created APEX custom controllers implementing complex code for retrieval from Sales Force to VF pages.
• Developed APEX triggers, Classes, Test methods & Visualforce pages to implement the custom functionality.
• Also, used Canvas for UI design inSalesforce, for creating the new interface.
• Worked on creating and maintaining various support cases and business processes on SFDC Chatter Plus.
• AdministerSalesforce.com automation setup, which involves, modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Performed Requirement Gathering for client preferences and data management.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Processed the Test Cases and Involved in Testing Life Cycle.

Environment: Salesforce.Com API, Data Loader, AppExchange, Sandboxes Testing, VisualForce, Apex Language, Data Loader, Sandbox Testing, HTML, JavaScript, Eclipse IDE, Metadata API, SOQL.

Confidential, Columbus, OH

Salesforce Admin/Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.
• Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Interface Designing using Visualforce page and their supportive Controller Classes.
• Automate the functionality by writing Triggers and Apex Classes.
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
• Integrated external systems like Record setter data, Dodge MDM, MAS, PeopleSoft into Salesforce.com primarily used the partner and enterprise WSDL'S with J2EE technologies.
• Responsible for Unit testing and performance testing of SFDC API/Web Service.
• Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Created public websites and applications that are directly integrated with your Salesforce.com organization using sites.
• Developed a unified view of all accounting data within Salesforce.com.
• Responsible for integrating Salesforce.com to risk manager desktop apps via web services API.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.

Environment: Salesforce.com, Force.com, Apex, Data Loader, SOQL, SOSL, Communities, CRM, Import Wizard, Eclipse IDE, Controllers, Visualforce Pages, JQuery, XML and Triggers

Confidential, Richmond, VA

Salesforce Admin/Developer

Responsibilities:

• Deliver continuing support in the areas of SFDCconfiguration, administration, Customization, reporting, data migration, solution design and project co-ordination.
• Managed the Salesforce.com CRM application and Worked on maintaining the functional areas of data management, accounts, contacts, campaigns, and opportunities.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Worked on Sharing Rules based on Role Hierarchies and created manual sharing for accessing records.
• Worked on different things like Components, Custom Settings, Sites and Static Resources, Debug logs and System Log.
• Developed Visual force Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Developed various Apex classes, Controller classes and apex triggers for various functional needs in the Application.
• Created and managed complex workflow rules, data validation, and system triggers.
• Supported, enhanced and developed solutions on the Force.com platform, utilizing the Force.com API, APEX, Visualforce and integrating apex applications.
• Responsible for all the Data Migrations using Data Loader for all projects in CSV files.
• Used SOQL and SOSL conceding the governor limits to achieve the required result.
• Implemented and Consumed Knowledge Base Dashboards & Reports App Exchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Worked in developing and consuming REST web services Using XML formats and AJAX Calls in service-oriented architecture.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Created ANT Scripts for the migration from sandbox to Production Environment.
• Involved inUnitTesting, for the customizations and developments done during the project.

Environment: Saleforce.com platform, SOSL, SOQL, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Web Services, REST