SUMMARY

• Seasoned Professional wif more than 10 years of experience in information technology wif strong Object - Oriented Analysis, designing and programming technical skills including 5+ years extensive experience in Salesforce.com CRM and Force.com platform wif proficiency as an architect, developer, administrator and over 5+ years in Business Analysis, Agile Project Management, UAT and Software Quality Assurance (both manual and some automation).
• Familiar and well versed wif various software development methodologies including Agile, Scrum, TDD, ATDD and waterfall.
• Experience in design, Administration, Configuration, Implementation, testing and Support of salesforce.com solutions.
• Good experience wif salesforce out of teh box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies; creating new relationships using Lookup, Master-Detail and Junction Objects.
• Strong salesforce development experience wif Apex Classes, Apex triggers, Batch Apex, Schedule Classes, Visualforce pages and integrating wif external source by developing SOAP, RESTful Apex Web Services, Force.com API, SOQL and SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Worked on customization of Visualforce to have lightening experience for desktop and mobile applications.
• Built custom Lightening components and wrote controllers and halpers wif teh lightning and AURA frameworks, Lightning Design System and JavaScript. Involved in developing salesforce Lightening Apps, Components, Controllers and Events.
• Strong experience in implementing salesforce new features like Process Builder and performed actions Updating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Hands on experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for teh business users, management for higher visibility.
• Performed Validation Rules, workflows, e-mail services and approval processes using customization & Apex.
• Experience in working wif Salesforce.com sandbox and production environments and deployment using ANT, changesets and other deployment tools including Force.com from eclipse and gearset.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experienced wif Integration Platform as a Service (PaaS) type integration as well as ETL tools including Jitterbit, Oracle ICS, Dell Boomi, Informatica Cloud Connector, MuleSoft, DBAmp.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Good experience in working on Eclipse IDE wif Force.com Plug-in for writing business logic in Apex programming language.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Proficiency in installing App Exchange applications.
• Experience in web technologies like HTML, XML, JSP, JavaScript, and WSDL.
• Proficient in databases including MS SQL Server 2005/2008, Oracle & MS Excel.
• Experience in providing production support, analyzing teh cause and fixing it.
• Served as liaison between clients, stakeholders and technical teams in order to successfully execute projects wif best practice and its intended goals.
• Team player wif good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills. Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations. Excellent analytical, de-bugging skills and documentation skills.

TECHNICAL SKILLS:

Salesforce API tools: Apex Explorer, App Exchange Data Loader

Salesforce Development: Lightning (Pages, Custom Components, Apps), Lightning Actions and Events, Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visual force (Pages, Components & Controllers), Validation Rules, Workflow rules, flows, Outbound Messages, Approval Process, Process Builder,, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, Apex Web Services, Apex Explorer, Sandbox development and testing, Connect Offline, S-controls, SOQL, SOSL, Ajax Toolkit, Lightning App Builder, Lightning Out, Lightning Bolt, Salesforce Lightning Design System (LDS), Aura and Lightning Frameworks, Live Agent.

Salesforce Clouds: Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud

Salesforce Integration Tools: DataLoader, Jitterbit, Oracle ICS, Salesforce Connect, Informatica Cloud Connector, DBAmp, MuleSoft

Languages / Scripting: Apex, C, C++, C#, Java, J2EE, Servlets, JSP, JavaScript, SQL, PL/SQL, jQuery and CDNs

IDE / Coding Platforms: Salesforce Developer Console, Aside.io, Eclipse, MavensMate, VSCode

CRM: Salesforce, SugarCRM, Bitrix

Database & Tools: MYSQL, Oracle 10g/11g/12c, SQL Server, MS Access, OData, JDBC/ODBC drivers, SQL Server Management Studio, sqlcmd

Web: HTML, XML, CSS, JavaScript, WSDL, Adobe Photoshop, Flash, Dreamweaver

OS & Browser Platforms: Windows NT/ 2000/2008/2012 / XP Pro/Vista/7/8/10, Linux, iOS, Android, Internet Explorer, Firefox, Chrome, Safari

Productivity Tools: MS Office (Word, Excel, PowerPoint), MS Visio, MS Outlook, OneNote, OneDrive, Google Drive, LucidCharts, DocuSign

Documentation / Project Management: Team Foundation Server / Visual Studio Team Services (TFS/VSTS), JIRA, Trello, SharePoint.

Testing: HP Quality Center / Application LifeCycle Management (HP QC/ALM), HP Unified Functional Tester (UFT), Selenium Webdriver.

Mass Email Campaign Platforms: Mailchimp

Security: Okta, Single-Sign-On (SSO), OAuth, LogRhythm

AppExchange / 3rd party app integration: Twillio, DocuSign, Skuid, Docomotion

Build / CI/CD / Deployment / Version Control: ANT, Maven, Jenkins, GitHub, BitBucket, Gearset, BlueCanvas

PROFESSIONAL EXPERIENCE:

Senior Salesforce Solution Architect

Confidential, Milwaukee, WI

Responsibilities:

• Participated in requirements gathering workshop and interacted wif key business stakeholders and users to support teh implementation.
• Worked wif teh offshore team to design and develop teh proposed solution and resolve issues as well as testing and documentation.
• Worked wif Assignment rules, user creation, salesforce custom fields creation, process builder, apex class, test class, workflow rule and field updates.
• Used SOQL & SOSL, Salesforce Platform, Workbench, and Developer consoler for development and testing work
• Led on teh Live agent implementation project as Solution Architect and Lead for offshore team.
• Prepared Solution Design Document and Configuration and Settings Documents, User Stories, work tasks, test cases, deployment documentation, review board approval documentation for teh Live Agent project.
• Performed deployment from Dev environment to SIT using VSTS/GIT/Eclipse as per JCI review process of CCB, TDB and ADB review process guidelines.
• Coordinated wif another team for Live Chat Agent button placement and UI and look and feel of live agent for customer on Salesforce Partner Community.
• Developed test cases and performed Unit testing and created test data and paved teh way for SIT and UAT and deployment.
• Responsible for setting up User stories, Work Tasks and Rest Cases in JCI Pforce Platform.
• Prepared, shared, reviewed and viewed diagrams, documents in SharePoint and wif team via email and Pforce as well.
• Worked as a liaison between onshore and offshore team.
• Attended Daily touch base call wif Salesforce Customer Success manager, Client manager and offshore team and alternate day Client Standup meetings and additional meetings wif Offshore and onshore teams as applicable.

Environment: Saleforce.com platform, Apex Language, VF (Pages, Component & Controllers), Salesforce Data Loader, Security Controls, HTML, Java Script, Java, Sandbox, VSTS / Azure Devops, Git, Eclipse, Windows.

Senior Salesforce Architect/Developer Lead (remote)

Confidential, North Canton, OH

Responsibilities:

• Interacted wif various business team members and business users to support issues wif implementation and offshore team to develop new solutions and resolve issues wif existing code/implementation.
• Debugged and resolved issues in Lightning Components, Apex Triggers, Apex Classes, Visualforce Pages, Controller & Extension Classes, and Test Classes in teh application.
• Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Supported implementation of Configure-Price-Quote (CPQ) solution using BigMachines CPQ (Oracle) for USA and Canada and Quote / Contract / Proposal Management and Approval Processed for various customers across many countries.
• Lightning Experience support - created and maintained few new lightning components and debugging of code for some lightning controllers where their were some issues wif calculation issues and errors thrown by teh UI.
• Used SOQL & SOSL wif in Governor Limits for data manipulation needs of teh application
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.
• Responsible for setting up new instances of JIRA, data import, customization, and backup.

Environment: Saleforce.com platform, Apex Language, VF (Pages, Component & Controllers), Salesforce Data Loader, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in, Windows.

Senior Salesforce Integration Architect / Lead (remote)

Confidential, Minneapolis, MN

Responsibilities:

• Written comprehensive design specifications (functional specifications and solution designdocument) and managed teh technical delivery of custom development, integrations, and data migration elements of teh Salesforce.com implementation.
• Design, Document and Deliver all integration architecture and development between salesforce and on-premise application
• Provided technical oversight on standards, guidelines, and design patterns for salesforce.com Applications
• Reviewed and provided input on detailed design specifications, staffing and budget models, and project plans for alignment wif teh success blueprint
• Worked wif SQL Server on-premise infrastructure integration wif Salesforce.com using Oracle Integration Cloud Service (ICS) as an integration Platform-as-a-Service (PaaS).
• Developed Proof of Concepts for various Integrations in teh project.
• Participated in discussions and review and POC process in selection of Integrationtool/platform - reviewed Oracle ICS, JitterBit and DBAmp. Other contenders were suggested but not evaluated due to time constraints and project focus and cost as well as possible effort needed.
• Responsible in leading a team of 4 SF developers Onsite/Offshore model.
• Responsible for getting all teh deliverables tested and implemented form a Technical Standpoint.
• Performed gap analysis between business requirements and out of teh box Salesforcefunctionality.
• Managed technical scopes and client expectations and managed teh end to end deliveryof teh release.
• Coordinated wif clients for analysis, sizing and design of application, validated and reviewed teh sizing of user stories and worked wif vendor and offshore counterparts.
• Attended daily stand up calls wif client to discuss teh requirement and clarification on user stories.
• Tracked user story status and periodic updates and ensured dat user storieshave all teh information required for teh development.
• Worked wif team as a lead for planning around delivery milestones and deliverables.
• Based on teh timelines assigned teh user Stories to team and provided teh clarification on User Stories and halped teh team to understand teh Technical, Functional, Non-Functional as well as Business requirements.
• Closely monitored teh delivery timelines, raised any risk wif scope/schedule/quality in timely manner and worked wif delivery leads for mitigationplan.
• Ensured UAT and QA defect closure wifin agreed measures. Supported codedeployments to QA and Production environments. Reported daily delivery status and weekly project status.
• Supported teh code deployments to QA and Production from offshore and Report smoketest results at teh end of release. Communicated to QA, UAT for each release, providedQA and UAT support from offshore.
• Prepared teh Release Document for each release to share wif support team.Documented teh show and tell feedbacks and share wif business. Coordinated wif crosstrack teams for inter dependencies. Conducted noledge transition sessions for crosstrack teams and support teams.

Environment: Saleforce.com platform, Sales Cloud, Community Cloud, Marketing Cloud, Apex, Lightning, Aura Framework, DataLoader, Oracle ICS, Jitterbit, DBAmp, AppExchange, HTML, JavaScript, SQL Server, ANT, Eclipse, SQL Server, Okta, LogRhythm, Visio, LucidChart, PowerPoint, OneNote

Sr. Salesforce Developer/Lead & Integration Architect (remote)

Confidential, San Ramon, CA

Responsibilities:

• Architected solutions on teh Sales and Service Cloud as well as Force.com platform
• Performed teh role of SFDC Architect / developer including lightning development and interacted wif various business user groups for gathering teh requirements for salesforce.com, Lightning and CRM implementation.
• Documented and shared teh requirements wif other SalesForce.com consultants for further implementation.
• Developed portal solution using Lightning Componentsand Salesforce Community Cloud
• Created Custom Lightning Components, Apps, Pages, tabs and also used standard out of teh box lightning components to build custom functionality for teh client.
• Developed UI and
• Build Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Created Apex methods for teh lightning controller and halper methods to perform DML operations on teh case records.
• Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Salesforce implementation.
• Performed teh roles of Salesforce.com Administrator/Developer/Architect in teh organization.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Designed and deployed Custom objects wif custom fields and relationships, validation rules, Page layouts, Custom tabs, Components, workflow rules, outbound message, process builder, to suit teh needs of teh application.Defined lookup and master-detail relationships on teh objects.
• Provide and organize documents via Salesforce CRM Content or teh Documents tab in Customer portal.
• Oversee and manage teh implementation of salesforce to adapt to business processes.
• Developed some Visualforce Pages according to teh client's requirement, using standard and custom controllers and extensions. Using HTML and Apex tags in teh VF code.
• Developed several Apex Triggers, Classes during teh project lifecycle.
• Worked wif SOSL and SOQL queries to get data from different related objects
• Invocated teh queries and Apex methods from JavaScript
• Created Support Pages for end users using HTML, jQuery, JavaScript, Visualforce.
• Created Custom Lightning components using Salesforce Lightning Design System (SLDS), Aura and Lightning Frameworks.
• Used Lightning, force and aura tags in custom components to create various UI components to display data as well as receive user input and write data back to server using Apex classes, along wif navigation and other UI components and process flows.
• Deployed teh code developed in teh Developer Sandbox to teh Test Sandbox and teh Production sandbox using changesets and ANT scripted deployment.
• Used Apptus CPQ to enable sales reps to configure complex product and service combinations and set prices dat will positively impact deal profitability.
• Created CPQ process using Apptus CPQ and CLM AppExchange tool in Quote.
• Performed Apptus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Involved in Creation of Test Data for all teh business rules of all projects in QA as well as in UAT environment.
• Used Dataloader to import/export data from/into Salesforce.
• Involved in Unit Testing, for teh customizations and developments done during teh project.
• Used Community Cloud to develop 6user registration page using custom Lightning Components.
• Used Community Cloud to develop custom UI workflow for few business processes.
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.
• Used Java and ANT based command-line for moving metadata between local directoryand Salesforce Org. Used Force.com Migration Tool to retrieve components, createscripted deployment, and repeat deployment patterns.
• Used GIT Source code repository for Continuous integration. Pushed teh code to GITrepository every time a change is made in teh salesforce org to maintain teh versioncontrol. Reverted teh changes to old versions from GIT in case of any issues.
• Maintained a separate branch for each project wifout overwriting changes made as partof other projects. Ensured Team members added changes to teh source controlrepository. Automated Deployments to salesforce orgs using GIT.
• Maintained teh Component list where I and my team developed/modified components for each User Story Release-wise and teh same Component list dat is needed for teh QAdeployment and Production deployment. Placed Unit Test Case documents and Reviewdocuments against each User Story.
• Conducted teh code reviews to ensure dat code quality is at teh highest level and appropriate design patterns are being used. Designed and managed teh execution of testplans to ensure a quality solution is delivered. Coordinated code review and deployment/application release and inter dependencies wif cross track teams.
• Managed and coordinated wif a small team of Developers, QA Testers and Business Analysts - used Jira, TFS, Word, Excel and Visio for project Management for managing teh project’s user stories/requirements, document management and to develop artefacts of teh project.
• Participated and conducted daily standup meetings as per Agile Scrum Methodology as well as participated in client meetings.
• Conducted noledge transition sessions for cross track teams.

Environment: Saleforce.com platform, Sales Cloud, Community Cloud, Marketing Cloud, Apex, Lightning, Aura Framework, DataLoader, AppExchange, HTML, JavaScript, SQL Server, ANT, Eclipse, SQL Server

Sr. Salesforce Developer/Offshore Coordinator

Confidential, Palo Alto, CA

Responsibilities:

• Involved in various activities of teh project, like conducting review meetings wif business and technical team, requirement gathering, and analyzing requirements, documenting teh functional and nonfunctional requirements. Serve as teh point of contact for all Salesforce related issues, updates, enhancements and questions for teh organization.
• Built and managed custom reports for sales manager and executives.
• Worked wif teh user group for requirement gathering throughout teh planning and implementation and designed teh data model to transform teh existing business process to salesforce.
• Designed, developed and deployed teh Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes, teh Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts to suit to teh needs of teh application.
• Attended daily meetings, weekly scrum meetings and sprint review meetings.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in teh application.
• Maintained to work wif both Environments Classic as well as Lightning environment and some of teh key features as following
• Enhanced Report Charts
• Hide totals and subgroup from Report View
• Interactive filters when viewing reports
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for teh clients and customers.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas. Worked on Test Cases by developing Test Classes to meet teh required Code Coverage in salesforce.
• Used Streaming API to implement push and publish service as per teh client requirement.
• Created Profiles, Roles and Permission Sets for all teh users in teh organization.
• Worked on Data Mapping using excel sheets to map all teh existing fields from Client and Mainframe Applications to Salesforce.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Participated Asynchronous callouts wif Open CTI
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP, REST)
• Set up Marketing Campaigns, Campaign Hierarchies, and Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Integrated teh SOAP and Rest based Web Services for extracting teh data from external systems to display in teh pages of salesforce.com.
• Worked wif SQL Server management studio to execute complex SQL queries using client and salesforce schema.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead. Worked wif Data Loader to update, insert and delete records using excel sheets as a part of teh data migration.
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• Worked on teh UI layer coding JSP wif HTML, DHTML, CSS Java Script, and jQuery.
• Worked on Data cleaning wif excel sheets to avoid duplicate records using External ID.
• Used teh Sandbox for testing teh developed App after migrating some test data from client application. Used Salesforce Developer Console to execute apex codes and SOQL Queries to verify Salesforce data.
• Worked wif teh User Acceptance Testing (UAT) team to halp them understanding teh functionalities of salesforce.
• Provided ongoing salesforce.com maintenance support and administration services including periodic data cleansing and fixing runtime issues.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, SQL Server Management Studio, HTML, Java Script, jQuery, CSS, WSDL, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows 7.

Salesforce Developer / Admin

Confidential, Richmond, VA

Responsibilities:

• Worked on various Salesforce.com standard objects including sales cloud and service cloud related objects. Followed agile development methodology for implementing teh project.
• Created various profiles, roles, and page layouts and configured teh permissions based on teh organization hierarchy requirements.
• Designed and deployed custom tabs, validation rules, approval processes and auto-response for automating business logic.
• Developed cascading style sheets (CSS) for creating effects in Visualforce pages. Created workflow rules and defined related tasks, email alerts, and field updates.
• Experienced on S controls, Visualforce pages and page layouts according to teh business requirements.
• Installed teh call center applications and allowed teh end users to maintain a track history of customer's complaints.
• Worked wif Exacttarget.com to handle teh customer email marketing and preformed statics on teh results.
• Created email templates and inbound emails using Visualforce for clients and customers.
• Enabled chatter for teh organization and to effectively communicate wif teh users in teh organization.
• Implementation of data loader for loading teh data. Performed data cleanup and/or data migration to/from salesforce.com.
• Developed business documents for Salesforce.com custom objects. Worked on different portals like self-service portal, partner portal and customer portal.
• Implemented Salesforce.com web services client using sales force web services API, Java, XML and partner WSDL.
• Developed several custom reports & dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel. Provided for teh business users about teh system.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, WSDL, Windows

Salesforce Business Analyst / Admin

Confidential, San Francisco, CA

Responsibilities:

• SFDC requirement elicitation, converting business requirements to technical specifications, designing teh solution and work closely wif Stakeholders, Architects, Developers, QA and Deployment teams
• Organized business and end user meetings for requirement discovery, analyze business needs and perform gap analysis
• Configured Salesforce.com to meet business requirements including fields, page layouts, workflows, approvals and validation rules
• Responsible for costing, estimating and planning projects
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization
• Migrated data from Traditional Applications to Sales Force Using Data Loader Utility
• Created new Custom Objects, Assigned Fields, Dependent Pick-lists, Record Lists, Custom tabs, Components and Custom Apps
• Worked extensively on Accounts, Contacts, Leads, Opportunities and Activities
• Customized Objects for Layouts, Record Types and Validation Rules
• Involved in Case Management wif Workflow & Approval Process
• Created Role hierarchy for Salesforce.com Applications
• Implemented Field Level Security for sensitive data fields
• Created Queues, Public Groups and Email Templates
• Created Summary reports, Matrix reports, Charts and Dashboards to assist teh business team
• Lifecycle methodologies: Agile Scrum

Environment: Saleforce.com CRM, Chatter, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, Windows

Salesforce Business Analyst

Confidential, New York, NY

Responsibilities:

• Involved in project as a Business Analyst to understand teh business needs and objectives of teh system and interacted wif teh client/ end users and stakeholders
• Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions
• Created process flow diagrams for teh business processes, screen prototypes and use cases by validating wif SMEs
• Developed use case document, system requirement specification document, traceability matrix and presentations for proposed solutions
• Worked wif various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards (Data Analytics)
• Maintained project plans, task, defects/issues list
• Worked closely wif Development team to solve teh gaps in Business requirements
• Developed various Custom Objects, Profiles, Roles, Reports and Tabs for different user profiles based on teh need in teh organization
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per teh Business requirements
• Created test scripts, executed UAT, participated in QA process and developed materials

Environment: Saleforce.com CRM, Chatter, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, Windows

Business Analyst

Confidential, Houston, TX

Responsibilities:

• Validated CenterPoint Energy’s application supporting tools, Middleware, Tools to IHPUM (Integrated High-Performance Utility Model) Heat map
• Assisted in analyzing CenterPoint Energy’s application portfolio to determine teh current state and identify potential value dat may be obtained through optimization of teh applications.
• Assisted in analyzing CenterPoint Energy’s middleware applications to determine teh current state and identify potential value dat may be obtained through rationalization and cost of teh tools and technologies leveraged by IT in service delivery.
• Assisted in characterizing current state of CenterPoint Energy’s application portfolio by reviewing teh financial, strategic alignment, application disposition, technical and functional adequacy.
• Identify and prioritize functional capability areas wif CenterPoint Energy business units wif teh greatest potential optimization and cost reduction.
• Assisted in defining teh road map for teh validation and implementation of teh future state blueprints
• Gatheird and document business requirements for Intranet using SharePoint 2010
• Document and develop test plans for UAT testing in HP Quality Center based on requirements
• Include tests for both graphic and data-driven results
• Review and re-design business process flows
• Maintained and updated documentation in Microsoft SharePoint
• Assist in determining user roles and authorization requirements to restricted and confidential data
• Work wif business to determine reporting requirements and design report formats
• Support integration testing and user acceptance testing
• Manage track and posting of project deliverables using Microsoft Project

Environment: Microsoft Office 2010 (Outlook, Word, Excel, Visio, Access), Microsoft SharePoint 2010, SQL

Business Analyst

Confidential, NV

Responsibilities:

• Understanding teh legacy applications, talking to Business Users, documenting teh ‘As is’ process, creating Business Architecture Diagrams, Process Design Documents, HLD, LLD for teh new process.
• Analyzing requirements for process workflow changes, changes to data model, data transformations required, Business Rules needs, new UI requirements and determining modifications required to teh existing UI screens.
• Conducting sessions on elaboration items to ensure all risks are identified, prioritized, discussed, mitigated or workaround solution decided.
• Analyzing Reporting requirements, creating Report specifications for developers.
• Conducting user story discussion sessions wif business users and developers to elicit requirements, create sub user stories, decide on teh acceptance criteria.
• Showcase newly developed functionality to Business user, get feedback and signoff. Ensure newly developed functionality is as per teh requirements.
• Assist Business Users in User Acceptance Testing UAT. Created and maintained teh Requirement Traceability Matrix (RTM).
• Created User Requirement Specifications (URS) and Functional Requirement Specifications (FRS) documents.
• Worked on data profiling and analysis and assisted in teh extraction, Transform and load (ETL) process.
• Provided management wif metrics, reports and schedules as necessary and participated in teh design walkthroughs meeting using MS Project
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Collaborated wif Quality Assurance Analyst in Rational Clear Quest to track defects and used Rational Clear Case to maintain consistency in teh builds.
• Designed teh look-n-feel requirements of teh application through wire framing using MS Visio, for better illustration of teh application to research team and portfolio managers.
• Performed risk analysis of teh requirements to identify teh key business risks areas for teh project and prioritized teh application development and testing.
• Developed Strategy, web-based materials and conducted end user .

Environment: MS Office (Word, Excel, PowerPoint), SQL, MS Visio, MS SharePoint, MS Project, SAP PLM.