Sr. Systems Services Support Analyst Resume
Durham, NC
SUMMARY
- 10 years of experience in Analysis, Design, Coding, Testing & Production Support of application software in Mainframe platform.
- Extensive knowledge and experience as a developer with expertise in Financial Industry, Retirement Insurance sector.
- Expertise in Mainframe platform which includes COBOL, CICS, JCL, VSAM, SQL, DB2, CHANGEMAN,XPEDITOR,FILEAID, DFSORT, IBM - UTILITIES, REXX, SAS, CONTROL-M, Endevor, NDM, Easytrieve. Good experience with relational databases DB2.
- Monitoring the Nightly and Day batch cycles, PPMC tickets, Service Now Incidents, knowledge on jMajic and JIRA
- Primary contact person for monitoring and system availability.
- Extensive hands on experience in software development life cycle (SDLC) implemented Waterfall and Knowledge in Agile(Scrum)
- Strong analytical and communication skills for understanding the business requirements
- Skilled at maintaining quality standards of functionality and analyzing information system needs, evaluating end-user requirements and custom designing solutions with hands-on experience in programming skills, requirements gathering, application integration and customization
- Installing, reverting packages in various environments.
- Creating reports using SAS and Easytrieve for the business requirements.
- Worked for Large Financial Services Company as a Developer, Analyst and Project coordinator for multiple projects on Complex applications in Insurance domain
- Providing Technical Support for users and customers by tracing, validating, updating the requirements and implementing the enhancements
- Experience in leading the team, working with clients to gather requirements, scheduling/allocating/monitoring work among the team and being responsible for the successful delivery of the entire project
- Continual improvement in various technologies and domains as per the business requirements or needs
- Perform Disaster Recovery Drills (Business Continuation Testing).
TECHNICAL SKILLS
Groupware(Mainframe): COBOL, CICS, JCL, VSAM, FILE-AID, JOBTRAC, IBM UTILITIES, ISPF, CONTROL-M
Scripting Languages: JavaScript
Database: DB2, My Sql, SQL Server 2012/2014, Oracle 11g
Frameworks: .Net
Source Control Software: Changeman, Endevor
Tools: Quality Center, XPEDITER, CHANGEMAN, QMF, SPUFI, PLATINUM, SAS, EASYTRIEVE, Endevor
Control: M,NDM, FILE-AID
Other: Data-stage, C#, HTML, XML, Cyberfusion (File transfer), FTP, SMTP, REXX, Visual Studio
PROFESSIONAL EXPERIENCE
Confidential, Durham, NC
Sr. Systems Services Support Analyst
Responsibilities:
- Client Interaction for the mainframe daily operations and Abend analysis. Doing DB2,VSAM and Sybase refresh as per the user request
- Estimation of the task, preparation of design document and test cases.
- Requirement Gathering, Initial analysis of the technical specifications document (TSD) to understand the requirements.
- Developing new module in mainframe to meet the client requirements. It involves complete Life cycle of SDLC with masking algorithms included in the program.
- Develop test cases and Test for the same.
- Coding and testing of applications using COBOL, DB2, JCL and VSAM.
- Participation of the programs into Development, Integration and Acceptance installation after successive execution one by one.
- Monitoring/guidance to team member and quality process checking.
- Interacting with Client for requirement gathering.
- System monitoring & support and create Rexx, EasyTrieve programs as per the business requirement
Environment: Mainframe (JCL, VSAM, COBOL, DB2, CICS, Xpeditor, Changeman, File-Aid, IBM-Utilities)
Confidential, Brooklyn, NY
Sr. Software Engineer
Responsibilities:
- Analysis, Coding, Unit Testing, Regression Testing, Implementation of the new requirements. System analysis and design for new business requirements.
- Created test cases and recorded test results for new/enhanced requests.
- Setup the Environments for QA team and coordinate in testing.
- Documented the procedures for execution of various processes and adhoc reports for the business requirements.
- Worked on requests that involved changes in CICS Applications
- Self-initiated the CICS project to convert paper based history report printing process to electronic copies.
- Creating SAS reports
- Onsite lead for the developments and enhancements
- Created Datastage Mapping for extraction, transformation and loading of data from heterogeneous sources to target.
- Used Datastage to develop and maintain mappings for ETL from sources to target
- Logging defects on HP ALM tool
- Understanding of different documents linked to the previous system and creating different Visio diagrams in understanding the data-flow and this helped in enhancing UAT plan
- Responsible for Version control, movement of code and components from deployment area to integration system and production system
- Performing Disaster Recovery Drills.
Environment: Mainframe (JCL, VSAM, COBOL, DB2, CICS, Xpeditor, Changeman, File-Aid, IBM-Utilities)
Confidential
Sr. Software Engineer
Responsibilities:
- Production support on applications that manage - Transaction repository Fund performance Fund experience rating Financial reporting
- Work research & analysis, problem and user support requests
- Provide break fix, data fix for production issues
- Periodic status reporting to the onshore team and project manager
- Change request management
- Handle application enhancement projects - managing and coordinating timelines and milestones with offshore developers
- Identify and initiate application/system performance optimization.
- Production monitoring and support on all three functions. Provide Break fix, data fix for production issues
- Worked on Data Extraction, Data Transformations, Data Loading, Data Conversions and Data Analysis
- Logging defects on HP ALM tool
- Work change requests, research & analysis requests and application enhancements.
- Defect prevention representative for offshore team
Environment: Mainframe (JCL, VSAM, COBOL, DB2, Xpeditor, Changeman, File-Aid, IBM-Utilities).
