We provide IT Staff Augmentation Services!

Sr. Systems Services Support Analyst Resume

0/5 (Submit Your Rating)

Durham, NC

SUMMARY

  • 10 years of experience in Analysis, Design, Coding, Testing & Production Support of application software in Mainframe platform.
  • Extensive knowledge and experience as a developer with expertise in Financial Industry, Retirement Insurance sector.
  • Expertise in Mainframe platform which includes COBOL, CICS, JCL, VSAM, SQL, DB2, CHANGEMAN,XPEDITOR,FILEAID, DFSORT, IBM - UTILITIES, REXX, SAS, CONTROL-M, Endevor, NDM, Easytrieve. Good experience with relational databases DB2.
  • Monitoring the Nightly and Day batch cycles, PPMC tickets, Service Now Incidents, knowledge on jMajic and JIRA
  • Primary contact person for monitoring and system availability.
  • Extensive hands on experience in software development life cycle (SDLC) implemented Waterfall and Knowledge in Agile(Scrum)
  • Strong analytical and communication skills for understanding the business requirements
  • Skilled at maintaining quality standards of functionality and analyzing information system needs, evaluating end-user requirements and custom designing solutions with hands-on experience in programming skills, requirements gathering, application integration and customization
  • Installing, reverting packages in various environments.
  • Creating reports using SAS and Easytrieve for the business requirements.
  • Worked for Large Financial Services Company as a Developer, Analyst and Project coordinator for multiple projects on Complex applications in Insurance domain
  • Providing Technical Support for users and customers by tracing, validating, updating the requirements and implementing the enhancements
  • Experience in leading the team, working with clients to gather requirements, scheduling/allocating/monitoring work among the team and being responsible for the successful delivery of the entire project
  • Continual improvement in various technologies and domains as per the business requirements or needs
  • Perform Disaster Recovery Drills (Business Continuation Testing).

TECHNICAL SKILLS

Groupware(Mainframe): COBOL, CICS, JCL, VSAM, FILE-AID, JOBTRAC, IBM UTILITIES, ISPF, CONTROL-M

Scripting Languages: JavaScript

Database: DB2, My Sql, SQL Server 2012/2014, Oracle 11g

Frameworks: .Net

Source Control Software: Changeman, Endevor

Tools: Quality Center, XPEDITER, CHANGEMAN, QMF, SPUFI, PLATINUM, SAS, EASYTRIEVE, Endevor

Control: M,NDM, FILE-AID

Other: Data-stage, C#, HTML, XML, Cyberfusion (File transfer), FTP, SMTP, REXX, Visual Studio

PROFESSIONAL EXPERIENCE

Confidential, Durham, NC

Sr. Systems Services Support Analyst

Responsibilities:

  • Client Interaction for the mainframe daily operations and Abend analysis. Doing DB2,VSAM and Sybase refresh as per the user request
  • Estimation of the task, preparation of design document and test cases.
  • Requirement Gathering, Initial analysis of the technical specifications document (TSD) to understand the requirements.
  • Developing new module in mainframe to meet the client requirements. It involves complete Life cycle of SDLC with masking algorithms included in the program.
  • Develop test cases and Test for the same.
  • Coding and testing of applications using COBOL, DB2, JCL and VSAM.
  • Participation of the programs into Development, Integration and Acceptance installation after successive execution one by one.
  • Monitoring/guidance to team member and quality process checking.
  • Interacting with Client for requirement gathering.
  • System monitoring & support and create Rexx, EasyTrieve programs as per the business requirement

Environment: Mainframe (JCL, VSAM, COBOL, DB2, CICS, Xpeditor, Changeman, File-Aid, IBM-Utilities)

Confidential, Brooklyn, NY

Sr. Software Engineer

Responsibilities:

  • Analysis, Coding, Unit Testing, Regression Testing, Implementation of the new requirements. System analysis and design for new business requirements.
  • Created test cases and recorded test results for new/enhanced requests.
  • Setup the Environments for QA team and coordinate in testing.
  • Documented the procedures for execution of various processes and adhoc reports for the business requirements.
  • Worked on requests that involved changes in CICS Applications
  • Self-initiated the CICS project to convert paper based history report printing process to electronic copies.
  • Creating SAS reports
  • Onsite lead for the developments and enhancements
  • Created Datastage Mapping for extraction, transformation and loading of data from heterogeneous sources to target.
  • Used Datastage to develop and maintain mappings for ETL from sources to target
  • Logging defects on HP ALM tool
  • Understanding of different documents linked to the previous system and creating different Visio diagrams in understanding the data-flow and this helped in enhancing UAT plan
  • Responsible for Version control, movement of code and components from deployment area to integration system and production system
  • Performing Disaster Recovery Drills.

Environment: Mainframe (JCL, VSAM, COBOL, DB2, CICS, Xpeditor, Changeman, File-Aid, IBM-Utilities)

Confidential

Sr. Software Engineer

Responsibilities:

  • Production support on applications that manage - Transaction repository Fund performance Fund experience rating Financial reporting
  • Work research & analysis, problem and user support requests
  • Provide break fix, data fix for production issues
  • Periodic status reporting to the onshore team and project manager
  • Change request management
  • Handle application enhancement projects - managing and coordinating timelines and milestones with offshore developers
  • Identify and initiate application/system performance optimization.
  • Production monitoring and support on all three functions. Provide Break fix, data fix for production issues
  • Worked on Data Extraction, Data Transformations, Data Loading, Data Conversions and Data Analysis
  • Logging defects on HP ALM tool
  • Work change requests, research & analysis requests and application enhancements.
  • Defect prevention representative for offshore team

Environment: Mainframe (JCL, VSAM, COBOL, DB2, Xpeditor, Changeman, File-Aid, IBM-Utilities).

We'd love your feedback!