SUMMARY

• Professional Experience around 8+ years of IT experience with 6+years in Administration, Analysis, Design, Development, Customization and Deployment on Salesforce.com (SFDC) CRM platform.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter.
• Good experience in coordinating with business, End Users and offshore team to understand meet the requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Strong experience in implementation and Integration using Standard & Custom Objects, Triggers, workflows, Lightning Components, approvals, Visualforce Pages, Apex Controller Classes and Web services with HTTP/SOAP message communication.
• Experienced in Creating Users, Roles, Profiles, Permission sets, Email Services, Page Layouts, Record Types, Lead processes, Sales processes, Support Processes, Workflow Alerts and Actions, and Approval processes, Lead and Case Assignment rules.
• Working knowledge in building web services through SOAP and REST API.
• Expertise in using Chatter API’s and features available through Out of the Box Chatter.
• Experience with different App Exchange products like Apptus CPQ, Exact Target, and Marketo.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation as per application requirements.
• Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica on Demand.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
• Experience on Lightning for customizing Reports and Dashboards for business use.
• Well versed in understanding and analyzing of Salesforce CRM Automation business processes.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual force (page, Component & controllers), Apex Triggers, Apex Web Services, SOSL, SOQL, Workflows, Approvals, Apex data loader, AppExchange, salesforce.com, Roles & Profiles.

Technologies: Salesforce, Ajax, JQuery, Bootstrap, CPQ CSS, sales cloud, service cloud, Custom Objects JSP, JQuery, Schema Builder

Salesforce Tools: Apex Data Loader, Force.com Eclipse IDE Plug - in, Eclipse, Workbench and Force.com Platforms (Sandbox and production) Force.com service console toolkit, Force.com Connect for Outlook.

Databases: MySQL, Oracle 11g/10g, MS SQL Server, SQL Developer, MS Access.

Languages: Apex, Visual force, C#, XML, HTML, XHTML, Java Script, Java, J2EE.

Methodologies: Agile, Scrum

Operating Systems: Windows XP Pro / 2000 / Vista, Windows Server / 2008, Linux.

PROFESSIONAL EXPERIENCE

Sr. Salesforce Consultant and Developer

Confidential, Houston, TX

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Developed Custom responsive VF page with bootstrap, CSS, Jquery Touch and Jquery mobile for mobile devices.
• Used Bootstrap, Accordion, Collapse in various Visualforce Pages.
• Written SQL queries to retrieve information from the database.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages, Apex coding, App Exchange Deployment to suit the needs of the applications using plugins like JavaScript, JQuery, Bootstrap.
• Performed ApttusCPQ related configuration for product setup, approval matrices, approval rules, process builders and flows
• Key player in configuration of Contract Lifecycle Management andApttusproducts such as QTC and CPQ
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Worked on developingSalesforceLightningApps, Components, Controllers and Events.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Worked on Service Cloud and involved in configuring and integration of CTI for Inbound and Outbound calls.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.
• Written SOQL queries to fetch the data from Workbench and Explorer.
• Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.

Environment: Salesforce.com platform, Sales Cloud, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), SOQL, SOSL and DML, CTI, Apttus, Validation Rules, Workflow Rules, Approval Process, Process Builder, Custom Objects, Data Loader, Workbench, Sandbox, Eclipse IDE Plug-in

Sr. Salesforce Developer/Administrator

Confidential, Houston, TX

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions to meet business requirements.
• Developed batch interfaces and processes to integrate Salesforce.com with external systems.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Developed apps and objects with Lightning in Salesforce.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, Time-triggered tasks, email alerts, field updates to implement business logic.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on Implementation and post-production support on CRM applications.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Used the Apttus software for contract management, which is acquired through the App Exchange
• Created Email Templates and Mail Merging Templates and was involved in doing the mail merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Labels to set the predefined values for the client side pagination process.
• Developed Custom Validations to override the Salesforce default validation rules.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Complete bulk imports of data using Apex Data Loader.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and Provide information and training on new features and functionality.

Environment: Saleforce.com platform, Lightning, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Cloud9, Email Services, Security Controls, HTML, Web Services, Apttus, WSDL, SOAP, Reports, Sandbox, ETL tools, Eclipse IDE Plug-in.

Salesforce Developer/Administrator

Confidential, Saint Charles, IL

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily basis.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Organized email templates and inbound emails using Visual force for the clients and customers.
• Composed various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.
• Written SOQL queries to fetch the data from Workbench and Explorer.
• Worked on customization of Visual force to have lightening experience for desktop and mobile applications.
• Provided support to ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.
• Used Dashboards to keep in track the percentage of sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex, Visualforce, Controller extensions, Data Loader, HTML, Workflow &Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox Test.

Salesforce Consultant

Confidential, Washington DC

Responsibilities:

• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Requirements gathering and doing configuration and customization according to business requirement.
• Worked on preparing Technical Design Document.
• Designed and developed interactive static HTML screens as screen level prototype, JavaScript for client side validation and used Cascading Style Sheet (CSS).
• Created browser-based UI using HTML, JavaScript, AJAX components.
• Designed the HTML's for Claims, History and Payment Modules.
• Created JavaScript for client side validations.
• Developed Business Logic and Interfacing components using Business Objects, XML, and JDBC.
• Used AJAX, JSON to send request to the server to check the functionality of the website.
• Worked on creating Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Performed Administrative activities using Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Creating Report Types, Reports and Dashboards.

Environment: Salesforce.com Application, Sandbox, Data Loader, JSON, AJAX, JavaScript, SOQL, SOSL, Relationships, Validation Rules Workflow & Approvals, Custom Reports, Dashboard.

Java Developer

Confidential

Responsibilities:

• Involved in designing and implementation of application flow.
• Created class diagrams, case diagrams, sequence diagrams, deployment diagrams
• Developed Action classes and Action Forms using Servlets and Struts APIs and MVC Design Pattern and implemented Process Flow using hibernate, and Eclipse.
• Extensively used Validation framework for client and business logic validations.
• Used JavaScript for performing client side validations.
• Analyzed and tested features to upload, save, retrieve, share documents among designated users.
• Coded JavaScript for AJAX and client side data validation.
• Involved in packaging and deploying the components in Tomcat 5.0.
• Involved in development and execution of test plans with the help of QA Team to fix the bugs.
• Designed and developed Session Beans for implementing Business logic.

Environment: Java, JSP, Servlets, Struts, Hibernate, Java Script, AJAX, Tomcat, XML, HTML, WebSphere Application server, Oracle 8i, Java Script, CSS, DHTML, JSP, Swings.

Entry Level JAVA/J2EE Developer

Confidential

Responsibilities:

• Developed user interface using JSP, JSP Tag libraries, Struts Tag libraries and Java Script to simplify the complexities of the application.
• Developed application in J2EE using an MVC based architecture with help of Apache Struts.
• Used JavaScript for client-side validations, and AJAX to create interactive front-end GUI.
• Used IBM Rational Clear Case as version control tool for maintaining source code and project documents.
• Involved in the process of analysis, design, and development of the application.
• Implemented the application using the concrete principles laid down by several Java/J2EE Design patterns like Business Delegate, MVC, Singleton, Data Transfer Object (DTO) Service Locator and client side validations using JavaScript.
• Used Form Based Authentication, WebSphere as the application server for deployment.
• Involved in writing stored procedures, complex queries using SQL to process the data on MYSQL DB.
• Performed unit testing on various project modules using JUnit framework and Implemented Log4J for Logging Errors, debugging and tracking.
• Extensively used triggers, PL/SQL procedures, packages, functions while developing forms and Reports.

Environment: JSP, Java Script, J2EE, AJAX, WebSphere, SQL, MYSQL, LOG4J, PL/SQL, J2EE, Apache Struts