SUMMARY

• Around 8 years of Information Technology experience with 4 years of experience in the Salesforce.com CRM platform as a Developer and Administrator and 3 years of experience in JAVA technologies.
• Extensive experience with Administration, Configuration, Implementation, Development and Production support events on Salesforce.com Platform.
• Well versed in understanding and analyzing of Salesforce CRM Automation business processes.
• Expertise in various administrative tasks involving designing of Custom Objects, Fields, Workflows, Role based Page layouts, Approval processes using standard wizard with multiple steps, Reports and Dashboards to help higher managers and business to better understand the important analytics and stats of the project.
• Customization of standard objects like Campaigns, Accounts, Contacts, Leads, Cases, Solutions and Opportunities as per business requirements.
• Developed and deployed various Force.com Apex classes, Triggers, Test classes for unit testing, Batch Apex, Schedulable jobs and Visualforce pages.
• Working knowledge in building web services through SOAP and REST API.
• Experience with different App Exchange products like Apptus, Quosal, Clicktools, Dupe Catcher, Exact Target, and Marketo.
• Expertise in working with development and migration tools like Force.com IDE, Force.com explorer, Eclipse IDE with Force.com plug - in, ANT migration tool, Apex Data Loader, Data loader, Import Wizard.
• Salesforce certified Developer and Administrator
• Ability to work with minimal direct guidance, self-motivated, proactive and passionate to learn new technologies.
• Strong communication and inter-personal skills, technical documentation and reporting skills, problem solving skills accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce ( Pages, Components & Controllers), Apex Web Services, APEX, Workflow & Approvals, Dashboards, reports, Analytic Snapshots, Custom Objects, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web service, Partner WSDL & Enterprise WSDL.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com, Platform (Sandbox and Production), SOQL Explorer and Informatica Data Loader.

Languages: Java /J2EE, Struts, Servlets, JavaScript, JSP HTML, XML, SQL, COBOL, JCL, C, PL/1

App/Web Serves: Apache, Tomcat, WebLogic, WebSphere.

Mainframe: JCL, COBOL 370, COBOL II, PL/1, DB2, IMS DB/DC, CICS, VSAM on MVS/ESA/JES2, OS/390 and Z/OS systems, ENDEVOR, CHANGEMAN, SPUFI, QMF, Smartest, IBM-Debug tool, CA-Interest, DB2 File-Aid, IMS File-Aid IBM File Manager, EXPEDITOR Batch/Online, FILE-AID, QMF, TSO/ISPF/PDF

Databases: DB2, SQL Server 2008, PL/SQL, Oracle, IMS DB, VSAM

Operating Systems: Windows 95/98/2000/XP/2003, Solaris, Linux.

PROFESSIONAL EXPERIENCE

Confidential, Bentonville, AR

Senior Salesforce.com Developer

Responsibilities:

• Gather requirements, design, develop, test, document, communicate and deploy business solutions.
• Involved in Scrum methodology which dramatically improved productivity and reduced errors.
• Involved in building of the Customer Portal in the organization. Configuring customer portal in order to enable the security officers to login to customer portal and accept/reject the assigned tasks.
• Developed business logic and user interfaces by customizing objects. Apex Classes, Apex Triggers and Visualforce pages, components and controllers by maintain coding standards and business requirements.
• Designed and implemented a user friendly Customer Community used to check many features.
• Worked on Salesforce.com Chatter in connecting to the business process, taking actions from within the community, monitoring the feeds and answering the questions on any subject.
• Assigned workflows for Lead conversion, transfer, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Designed various dashboards using components like charts, gauge etc. for opportunities versus expected date of closing and total number of opportunities funded or submitted.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used migration tools such as Apex data loader and Import Wizard to upload data for Accounts, Contacts, cases and custom objects.
• Developed test Classes for Unit testing and Code Coverage in the application.
• Responsible for to end users on usage of application and involved in production support.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, App exchange products, HTML, Java Script, Apex Triggers, Web Services, Workflows, Validations, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Salesforce Automation, Chatter, Customer Portals, Sandbox and production environment, Integration, Agile/Scrum.

Confidential - Greenville SC

Salesforce Developer/ Administrator

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked with various Salesforce.com objects like Account, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, tabs, components and Visualforce Pages.
• Create and customize Custom Objects, Formula Fields, and Cross Objects Formulas, Roll up summary fields, validation rules, dependent picklists and complex page layouts.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Used eclipse Force.com toolkit for creating Apex Classes, Apex Callouts and Apex Triggers to develop custom logic and objects.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk imports of data using Apex Data Loader.
• Worked on Five 9 Dialer in salesforce.
• Developed and maintained custom reports.
• Developed with JIRA and other Atlassian products.
• Worked on the Enterprise Edition in Salesforce.com
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared materials for business use.

Environment: Salesforce.com platform, Apex language, C#, Visual force Pages, Data Loader, HTML, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, and Windows.

Confidential, Plano, TX

Salesforce.com Developer/Admin

Responsibilities:

• Performed the roles of salesforce.com Admin and Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, and Entity- Relationship data model, Validation rules on the objects, tabs, components and custom links.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Used Sales Force Automation Process (SAP), Created workflow rules and defined related tasks, time- triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales Force as sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales force UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com, Migration Tool

Environment: s: Salesforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.

Confidential

Salesforce Administrator

Responsibilities:

• Participated in analyzing the Requirements, preparing the Design documents based on the specifications and Developing and Maintaining the application.
• Worked on various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page Layouts, Custom tabs, Components to suit to the needs of the application.
• Developed and deployed Apex Classes, Controllers, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
• Developed Visual Force Pages to show customized content for certain things according to client need.
• Defined Lookups and Master- Detail relationships on the objects. And also created junction objects to establish many-to - many relationship among the objects.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesfore.com Objects and to read, extract, and load data from comma separated value files.
• Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Apex Classes, Apex triggers, Visual Force (pages and Components), JQuery, JavaScript, Data Loader, Workflow and Approvals, Reports, Custom Objects, Web Services, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Created Use Case diagrams, class Diagrams, Sequence Diagrams, and Deployment Diagrams.
• Analyzed data and involved in creating reports using SQL queries for all issued Action items.
• Prepared UML artifacts viz. Use Case, Activity Diagram, recommended by RUP (Rational Unified Process) for requirements.
• Developed Web components using Servlets, ISPs, tag Libraries, XML, XSL, Tiles Framework, Struts and UML.
• Used Eclipse as an IDE and Apache Tomcat as an application Server.
• Involved in Testing and debugging the project for proper functionality and documenting modules.
• Used AJAX in one of the modules to do asynchronous changes to pages.
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface.
• Developed Client Request Validations and processing using JavaScript.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Used JNDI realms to authenticate users in web applications.
• Developed Session and Entity Beans to implement business functionality.
• Worked on XML conversions and Validations.
• Worked on CSS (Cascading Style Sheets).
• Involved in all phases of testing (Unit, Integration and System).
• Prepared the User’s Manual and organized cross of team members and users to become more responsive.
• Extensively worked on Excel, Visio, SQL and MS project.

Environment: Java, Servlets, JSP, Java Scripts, XML, HTML, UML, Apache Tomcat, JDBC, SQL, Oracle, Windows.