SUMMARY:

• Over 7+ years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in Confidential and Java technologies
• 5+ years of extensive noledge of Confidential CRM and its Development Life Cycle
• Good grasp of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting
• Knowledgeable on Case Assignment, Knowledge Management and Case escalation rules
• Migrated data from Legacy Systems using Data Loader, and Informatica.
• Experienced in related technologies such as Apex, Visualforce, Apex triggers
• Configured and maintained User profiles, Role hierarchy, Sharing rules and Security, Password policies
• Experienced in Client - specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Sales Cloud, Service Cloud, Force.com IDE, Validation rules, SOQL and SOSL
• Extensively experienced in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Confidential
• Generated Reports, Dashboards, customized reports and analyzed teh data
• Acquainted with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC
• Experienced in implementation of Salesforce Chatter
• Used Lightning Process Builder to determine when to execute action groups, and immediate and scheduled actions to execute when those criteria are met.
• Created Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups and Analytical Snapshots
• Developed, deployed and integrated Confidential CRM
• Extensively used tools - Apex Data Loader, Import Wizard, SFDC Data Export, etc.
• Experienced in Database Design, Functions, Triggers, DDL, DML SQL queries
• Experienced in sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool and Change set
• Worked on migrating standard and custom objects in standard to Lightning experience
• Created Lightning components and server side controllers for business requirements
• Deployed teh AppExchange applications and integrated with third party applications
• Excellent Analytical, Interpersonal, Communication Skills and easily Adaptable
• Maintained Data Integrity and Security monitoring teh health check and settings in Salesforce
• Capable of rapidly learning new technologies and successfully applying them to projects and operations

TECHNICAL SKILLS:

Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates

Confidential Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML, XML

Languages: Java, JSP, XML, HTML, Java Script, CSS

Tools: /Utilities Eclipse, Force.com IDE, Workbench, SOQL Explorer, Lightning Components

Databases: MS SQL Server 2005

Software: MS Office, Adobe Photoshop, MS Excel

Operating Systems: Windows 98/2000/XP/2003/Vista.

PROFESSIONAL EXPERIENCE:

Confidential, San Rafael, CA

Salesforce Developer & Administrator

Responsibilities:

• Generated Dashboards and Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales
• Develop a Prototype Model and implementation strategy to carry out root cause analysis of system defects
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules and security controls
• Configured Confidential to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh needs in teh organization
• Testing of application to make sure teh requirements are developed correctly
• Developed Console for Service Helpdesk and Sales teams with Highlight Panels, Pinned Lists and Console Components and Granted Users with Console Access.
• Configured Salesforce Emails to cases for teh organization
• Configured Web to Case webform to embed on teh company website
• Created Partner Community, Established Branding with Site.com builder
• Integrated Jira and Rally with Salesforce Cases
• Developed Visual work flow for teh agents (Validation Scripts) to validate teh contract with customers
• Project Support activities and documentation
• Requirement Analysis and Impacted System Analysis
• Performing quality related activities such as Code walkthrough, IQA to provide defect free delivery
• Perform implementation and roll out activities including deployment of application changes to different environments
• Used Source Control Systems to ensure a quality development process, Customizations and Deployment
• Used Agile methodology to provide flexibility, speed, client involvement and teh ability to identify issues
• Used Salesforce Chatter to connect every employee with teh files, data and experts they need.
• Worked with Lightning components along with server-side controllers and AJAX calls to retrieve data from object
• Used ANT scripts to deploy Apex coding
• Used Github in coding and also in release management
• Used Lightning Process Builder to determine when to execute action groups, and immediate and scheduled actions to execute when those criteria are met.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls
• Used Apttus CPQ to manage configuration, pricing, quoting, discounts, incentives, & proposals
• Used Apttus CPQ to maintain Agility, Certified Environment Security, User Security and Visibility
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Assistance with teh implementation of new Veeva and Confidential functionality
• Configured Confidential to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles basedn teh needs in teh organization
• Used Data Loader to insert, update, and bulk import or export of data from Confidential objects and to read, extract and load data from comma separated values (CSV) files.
• Discovered teh underlying business goal and needs.
• Maintained Confidential data integrity - including data cleanse using Demand Tools and Dupe blocker.
• Provided solutions to teh problems clients faced in resolving issues related to salesforce.
• Worked in cross functional team to understand teh new requirements.
• Implemented Confidential customizations and drove user acceptance testing (UAT).
• Partnered with business stakeholders driving teh requirements to make sure they has a complete understanding of teh improvements and changes
• Conducted sessions for Confidential users and Testing team.
• Worked on teh CRM Business Processes (Sales, Marketing Automation and Strategy, Service/Call Center, Custom Application Development using teh Salesforce platform).
• Used MARKETO to connect with SOAP API.
• Reviewed AppExchange applications for functionality and security risks

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE, Financial Force.

Confidential, Dodgeville, WI

SFDC Developer & Administrator

Responsibilities:

• Developed a Confidential Approval process for teh users
• Developed Confidential workflow rules for updating some fields when teh user reaches a particular step in teh approval process.
• Created Custom fields, Custom objects, Users, Roles and Profiles as required by teh application.
• Implemented some validations for some steps in teh approval process by using Validation Rules
• Administered Confidential applications and migrated code/data from different environments
• Developed Apex Triggers and Test Methods
• Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Customized page layouts for Confidential standard and custom objects
• Created test scenarios in a Sandbox environment, developed code and implemented it on teh Production environment.
• Worked on Salesforce e-commerce platform for Integration, App-Exchange, etc.
• Used chatter enterprise to connect employees to work efficiently across organizational boundaries.
• Created web services to enable bi directional move of data between SAP and Salesforce using SOAP API over Vistex platform

Environment: Confidential platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Talend, Eclipse IDE Plug-in, Windows XP.

Confidential, Hopkins, MN

SFDC Developer & Administrator

Responsibilities:

• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Configured Confidential to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh needs in teh organization
• Used Data Loader to insert, update, and bulk import or export of data from Confidential objects and to read, extract and load data from comma separated values (CSV) files.
• Discovered teh underlying business goal and needs.
• Maintained Confidential data integrity - including data cleanse using Demand Tools and Dupe blocker.
• Provided solutions to teh problems clients faced in resolving issues related to salesforce.
• Worked in MOM tracking for follow up on meeting and lead generation.
• Implemented Confidential customizations and drove user acceptance testing (UAT).
• Partnered with business stakeholders driving teh requirements to be sure they has a complete understanding of teh improvements and changes
• Resolved Confidential usage problems.
• Conducted sessions for Confidential users and testing team.
• Reviewed AppExchange applications for functionality and security risks.
• Supported change management for all applications in a Confidential instance

Environment: Confidential, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, mash-ups, API.

Confidential, Fort Lauderdale, FL

SFDC Developer & Administrator

Responsibilities:

• Involved in Requirements gathering with multiple project managers, in an effort to better customize, and utilize teh full functionality of teh Confidential CRM solution.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Maintained Confidential data integrity - including data cleanse using Demand Tools and Dupe blocker.
• Worked directly with senior management to establish parameters for designing teh system.
• Developed Data structure, schema and Graphical User Interface for Databases using SQL and VBScript.
• Worked on Business processes streamlining and processes re-engineering
• Integrated database with teh proprietary software.
• Participated in teh sessions provided by teh Salesforce team
• Repaired old MS Access databases to make it “error-free”.
• Generated graphical reports using Macros and Queries
• Implemented Email to Case for various businesses and developed Assignment rules and workflows to assign and notify teh cases to users or queues.
• Implemented security and sharing rules at object, field and record level for different users in teh organization
• Provided teh migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales
• Prepared of teh Manual for teh releases
• Assisted in testing teh application whether all teh user requirements were catered to by teh application.

Environment: Confidential platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential, San Francisco, CA

SFDC Administrator

Responsibilities:

• Involved in Requirements gathering with multiple project managers, in an effort to better customize, and utilize teh full functionality of teh Confidential CRM solution.
• Involved in prepared teh complete Documentation of Work flow for Salesforce
• Worked directly with senior management to establish parameters for designing teh system.
• Developed Data structure, schema and Graphical User Interface for Databases using SQL and VBScript.
• Worked on Business processes streamlining and processes re-engineering
• Integrated database with teh proprietary software.
• Participated in teh sessions provided by teh Salesforce team
• Repaired old MS Access databases to make it “error-free”.
• Generated graphical reports using Macros and Queries
• Configured Confidential to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Used Data Loader to insert, update, and bulk import or export of data from Confidential objects and to read, extract and load data from comma separated values (CSV) files.
• Implemented Email to Case for various businesses and developed Assignment rules and workflows to assign and notify teh cases to users or queues.
• Implemented security and sharing rules at object, field and record level for different users in teh organization
• Provided teh migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales
• Prepared of teh Manual for teh releases
• Assisted in testing teh application whether all teh user requirements were catered to by teh application.

Environment: Confidential, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, mash-ups, API.

Confidential

Java Developer

Responsibilities:

• Wrote low-level design for features Document Creation, Container Creation and Document Relocation.
• Handled assignments in developing UI pages using JSP, Html, DHTML, CSS and JavaScript technologies for modules in BDMS.
• Developed in MVC architecture using Struts, JSP, Ajax, HTML, Java Script, CSS, JMS and Hibernate.
• Implemented Value Object Pattern, MVC & Singleton Pattern.
• Updated teh required data in teh DB2 database to save and update teh database using hibernate, corresponding to actions performed in teh struts class.
• Used Struts tag library extensively with html
• Extensively involved in writing business requirements and functionality of Cost management Reporting.
• Drew teh UML diagrams such as Use case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Developed java classes for posting and processing mails using EJB and Java Mail API.
• Added multithreading for distributed applications.
• Deployed teh application in teh Web Logic Application server.

Environment: Java, JSF (My Faces), Java Script, spring, Hibernate, Web logic 8.1, Oracle 9i, Toad, Eclipse.