SUMMARY:

• 7+ years of professional experience as a developer, wif 5+ years of experience in Salesforce CRM as a developer/administrator, coding, design, testing and development of applications.
• Expertise in Requirement Analysis, Design, Development, Configuration, Customization, Testing, Support, Security, Data and Administration.
• Experienced in SFDC Administration: Create and manage apps, custom objects, custom fields, record types, tabs, page layouts, search layouts, roles, profiles, workflows alerts, approval process, dashboards, validation rules and e - mail templates.
• Good experience in implementing Data Validation rules, role based page layouts, custom Tabs, reports, report folders, report extractions to various formats, design of Visualforce Pages, Dashboards, Apex Classes, Controllers & Triggers as per the client and application requirements.
• Hands on experience in developing presentation layer using Visualforce and business logic using Apex, creating/using the custom classes, Batch classes, Standard/Custom Controllers, Controller Extensions, S-Controllers and Web Services API.
• Experienced in working wif Eclipse IDE wif Force.com Plug-in environment.
• Proficient inData Migrationfrom Traditional Applications to Sales Force UsingApex Data Loader.
• Enabling Custom objects wif Chatter feed and leveraging chatter feed through API.
• Knowledge on using CRM Fusion to remove duplicates, mass edit and mass delete records.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Experience in databases such as Oracle, Sybase and MySQL.
• Experience in running Data loader from command line (by creating MS DOS Batch file) for data sharing, transfer, updating and storage on FTP Servers or as .CSV File.
• Ability to learn quickly in a dynamic environment & work closely wif Business. Excellent communication and inter-personal skills.

TECHNICAL SKILLS:

SALESFORCE TECHNOLOGIES: Apex, SOQL, SOSL, Visual Force (Pages, Component & Controllers), S-Controls, Triggers, Custom Objects.

SALESFORCE API TOOLS: Eclipse Luna, Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition.

SALESFORCE INTEGRATION TOOLS: Data Loader, Salesforce for Outlook Integration, Excel Connector

LANGUAGES: C, C++,VB, Java, PL/SQL, TSQL, Apex, AJAX, ASP.NET, ADO.NET, C#

DATABASES: MS Access, Oracle 11g, SQL Server 2008/2012, MySQL.

OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Vista/7/8.1, Windows Server / 2008/ 2012, Macintosh, Linux, Unix

JAVA TECHNOLOGIES: Java, Servlets, JSP, JavaScript

WEB TECHNOLOGIES: Web Services, XML, HTML, Adobe Photoshop.

OTHERS: MS OFFICE SUITE, MS VISIO, MS PROJECT, MS DOS

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Salesforce Developer/Admin

Responsibilities:

• Played the role of Salesforce.com Administrator and Developer.
• Experienced in deploying the CRM tool Salesforce.com to include business requirement/logic development, dashboard development, report & list view development, process flows and documentation, requirements of both sales, service cloud users.
• Interacted wif various business team members to gather the requirements and documented the requirements.
• Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Built CTI adapters that integrate Salesforce wif third-party CTI systems.
• Customized Soft phone Call Control tool wif the required field and object values
• Developed complex structured visual force pages to fit the organization structure and needs, screen pop ups for inbound calls.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects, junction objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Creating and managing profiles, roles, visibility settings.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce to develop custom applications and user interfaces by implementing business logic.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for users based on authorization rules.
• Used the sandbox for testing and migrated the code to the deployment instance thereafter.
• Experienced in Unit Testing, for the customizations and developments done during the project.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, XML, Java Script, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates, Web Services API, CTI SoftPhone Tool, SalesCloud, Service Cloud.

Confidential, Mount Laurel, Nj

Salesforce Developer/Admin

Responsibilities:

• Performed the roles of both a Developer and Admin.
• Participated in requirements gathering and definition of Entity Relationship diagrams using MS Visio2010.
• Customized tabs wif various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Controllers, Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created mash up between sales force CRM and Gmail through Force.com AppExchange’s Email integration engine.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Worked on Batch Apex and Schedulers.

Environment: Salesforce.com Platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Florida City, FL

Salesforce Developer

Responsibilities:

• Involved in requirements gathering wif multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Implemented packages in distributing and migrating components or applications wifin the organization.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Manage users, Public Groups, Profiles, and Roles wifin the Salesforce CRM, dis involved designating access to the applicable user wifin the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the sessions provided by the Salesforce team.

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Ajax toolkit, Adobe Flex2.0, Web Services API.

Confidential, Charlotte, NC

Salesforce Analyst

Responsibilities:

• Led corporate-wide implementation of Salesforce.com (SFDC) customer relationship management system.
• Coordinated business process, review meetings wif multiple teams to establish standardized workflow processes.
• Handled day-to-day administration, maintenance and support of Salesforce modules for 50 users.
• Designed custom objects, tabs, records, and views wifin SFDC to support new workflow processes.
• Implemented SFDC web-to-lead functionality into the corporate site and established 30 plus auto-assignment rules for routing to the appropriate internal party.
• Analyzed and imported thousands of account and contact records, prior to using the SFDC import wizard, to ensure the accuracy of data for end users wifin the application.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Created product road map and external communication/rollout plan for several SaaS solutions.
• Met regularly wif interdepartmental work group to monitor and evaluate products; maintained partnerships wif industry solution providers.
• Analyzed policies wif regard to customer service efficiency; recommended and implemented process improvements.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, third party tools.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating wif the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, EJB2.0, Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML, Windows XP, 7.