SUMMARY

• Certified Salesforce Platform Developer 1 with 6+ years of professional IT experience in software Analysis, Design, Development and Implementation using Salesforce CRM platforms and excellent in Java technologies with strong Object - Oriented programming concepts (OOPs).
• Extensive experience in Salesforce platform such as sales cloud, service cloud, and force.com and domains like retail, finacial, real-estate and healthcare.
• Extensive experience using Sales force Administration (SFA), Custom Objects, Profiles, Creating Roles, Page Layouts, Org-Wide default, sharing rules, Work Flows, Approval process, Validation Rules, Reports and Dashboards.
• Strong Implementation experience on writing Triggers, Standard Controllers, customer controllers, Visual Force Pages, Apex classes, apex scheduler and batch apex.
• Experience in Case management, Web-to case and Email-to-case.Configured and worked on applications from the App exchange like EchoSign, Conga builder and case age business hour app and good knowledge on Skuid.
• Excellent experience of SOQL and SOSL for Querying and Searching Data on Force.com platform.
• Extensive experience in eclipse IDE and integration tools like Apex Data Loader, import wizard and Web/Application Servers like Tomcat, JBoss and Oracle.
• Good experience with SOAP, REST APIs, and outbound messaging.
• Good understanding in Salesforce Lightning components and knowledge in implementing salesforce1
• Working experience with different migration tools such as ANT, change set and workbench and worked on different Salesforce.com environments such as sandbox and production environments.
• Working experience in designing and developing applications usingJava, J2EE Technologies like Servlets, Struts, JSP, JDBC, XML, and web services.
• Good working Knowledge in different web technologies like HTML 5, CSS 3 and JavaScript.
• Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex, Visual force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, App Exchange, Salesforce.com, Roles & Profiles, OWD, Apex SOAP, REST

Languages/Methodologies: Apex, Visual force, XML, UML, JavaScript, Agile, Java, J2EE

Technologies: Salesforce, Apex, Java, JavaScript, SQL.

Tools: and Utilities Data Loader, Force Eclipse IDE, Ant, Visual Studio, IE Web Developer, Mozilla Firebug, Case age business hour, EchoSign and Conga Builder

Web/Application Servers: Tomcat Server

Databases: Oracle, SQL server 2000/2005/2008

Operating Systems: Windows XP/7/8//10, Linux & Unix

PROFESSIONAL EXPERIENCE

Confidential - St. Paul, MN

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and provided technical inputs for the user stories.
• Created complex formula fields, validation rules, workflow, and approvals for the flexibility and functionality of force platform application.
• Implemented case management to track and solve customer issues.
• Involved in data mapping and migration of data from legacy systems toSalesforce.com using data loader
• Developed different VF Pages to suit to the needs of the application using different VF Components.
• Worked with single sign on, SAML 2.0 to enable the agents to login to different applications
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Designed, developed and deployed Apex Classes, Controller Classes, and Apex Triggers, Visualforce pages for various functional needs in the application
• Implemented Service Cloud including: Service Console, Communities, Case Feed, Knowledge Base and Entitlements.
• Used Case age business hour app to show the purpose of the open case.
• Created Customer Channels like Web to case, Email to Case to provide a better customer support to the customers.
• Implemented live agent for the users
• ImplementedSalesforceLightningComponents for small set of users within the organization
• Customized reports and dashboards to the track usage for productivity and performance of business.
• Used the sandbox for testing and migrated the code to the deployment instance after testing by using ANT.
• Created outbound messages to connect to the third party onsite systems.
• Used REST API for pushing back the data to Salesforce from external systems

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Process Builder, Visual Flows, Custom Objects, Custom Tabs, Page Layouts, Flows, Lightning, Salesforce1, Data Loader, Eclipse IDE and Sublime

Confidential - New York, NY

Salesforce Developer

Responsibilities:

• Performed the role of a Salesforce Developer and a Business Analyst.
• Interacted with various business team members to gather the requirements and provided technical inputs for the user stories.
• Involved in all phases of Software Development Life Cycle (SDLC) and led the requirement gathering sessions, Design and JAD sessions.
• Involved in effort estimation and preparing/updating the technical specification document.
• Perform Functional testing and provide assistance during User Acceptance testing.
• Created custom object to track the changes made to few fields in Hardware Units to be able to analyse and generate reports.
• Set up time-dependent workflow to send email to the HW Owners with the material when the sent date is more than a year.
• Developed Apex Trigger to update the History Object whenever there is a change in Hardware Units and to update the Contact with Ownership, audit dates and other details.
• Developed JQuery and JavaScript to provide a Project Description Search, where in if multiple matches found, an auto complete search should generate.
• Used Conga app to generate invoice for the hardware products and used EchoSign app for the approval from the concerned teams.
• Developed Hardware Count Report by Apex class and Visual force page to display the Hardware Count associated with each Project description split by the Hardware Status. Provided ‘Export to Excel’ and ‘Export to email’ button.
• Created custom report types and summary reports to lists the Owner details along with the number of days the Owner is Unconfirmed and Hardware Inventory count.
• Integrated Salesforcewith third party to collect the hardware unit information using REST API.
• Showed Demo’s to the client to proceed for deployment using change set.
• Updated the existing data for the new field values using the Apex Data Loader.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers Apex Language, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential - Jacksonville, FL

Salesforce Developer

Responsibilities:

• Designed and developed Visual Force pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in data mapping and migration of data from legacy systems toSalesForce.com Objects and fields.
• Closely worked withSalesForce.com consultants to implement the related changes of the project.
• Understanding the requirement and administering the changes like page layout modification and permission updates.
• Modifying Page layouts and setting the Record Types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented validation rules as per the business requirements for the data correctness in the system.
• Adhered to the project deadlines and proactively participated in the project progress discussions and completed work up to the business satisfaction.
• Worked with SOQL and SOSL queries and used them while developing class files.
• Responsible for gathering the Requirements and Project Documentation.
• Actively involved in customer support and helped in production support issues.
• Migrated theSalesforcecode from one environment to another environment using change sets.

Environment: Saleforce.com Platform, Force.com API, Activities, Cases, Workflow & Approvals, AppExchange, Custom Reports & Dashboards, Custom Objects, Custom Tabs, Email Services, Apex, Visualforce, HTML5, CSS, Java Script, Jquery, Backbone.jsSalesforce.com Data Loader, Jitter bit, Sandbox.

Confidential - Charlotte, NC

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Worked on Custom Objects & Fields, Tabs, Components, Visualforce Pages, and Validation Rules on Objects and Tabs as per functional needs of the application.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Performing Unit testing for the components based on test cases.
• Actively involved in the Minor enhancements for the applications.
• Responsible for the deployment from sandbox to production.

Environment: Salesforce.com platform, Force.com, Apex programming, visual force pages, apex classes, triggers, workflow, Approvals, Reports, Email services, import wizard.

Confidential

Salesforce Admin

Responsibilities:

• Responsible for writing Test Scripts for various scenarios.
• Configuration and administration ofSalesforce.com and NetSuite enterprise edition.
• Conducted on allSalesforcerelated systems to sales and marketing teams.
• Created materials based on business requirements.
• Developed, launched and managed in depth dashboards and reports for all team function on both management and individual levels.
• Provided support to 65 users and acted as the primary point of contact for end- user support.
• Managed multiple Sandbox environments.
• Completed work in timely manner. Worked closely with the legal team in implementing an end to end solution.
• Deployed the complete application in incremental change set.
• Documented and conducted multiple sessions across various teams.
• Responsible forSalesforce.com inquiries regarding the issue resolution from all parts of the Sales and Product marketing organization.
• Performed code push through Eclipse IDE to production and non-production environments.
• LeverageSalesforceCRM content to improve file sharing and collaboration between sales teams.

Environment: Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse.

Confidential

Java Developer

Responsibilities:

• Involved in requirement Analysis, documentation of high-level and low-level design
• Developing Spring Controller classes.
• Involved in development of Spring DAO layer which invoked database queries.
• Mapping the Java objects with tables by using ORM Framework.
• Involved in the development of DAO, Singleton and Factory Pattern Design Patterns.
• Business Logic & Data Access Logic code implementation.
• Object Creation and injection is done using Spring IOC mechanism.
• Responsible for consuming web services for different functionality.
• Worked with angular js and jstl tags to implement different view logic.
• Implementing the portal to Siebel interface integration logic.
• Implemented SOAP web service to connect to the third-party system.
• Implementing the qualify technical fulfilment functionality.

Environment: JBoss 7, Java, Spring3.0, Hibernate3.2, Html, JavaScript, jQuery, AngularJS, Ajax, Eclipse, Web Services, SOAP, Windows 7