SUMMARY

• Vibrant and self - motivated professional with more than 7 years of experience in the field of Information Technology with 4+ years of experience in Salesforce.com CRM Platform and Apex Technologies.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Actions.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots and various other components as per the client and application necessities.
• Proficient inData Migrationfrom Traditional Applications to SalesForce usingData LoaderUtility andInformatica on Demand.
• Experienced in implementing Sales/Service Cloud and Custom Application Development.
• Experience in working on Eclipse IDE environment with Force.com Plug-in for writing Classes, Controllers, Triggers & Batching, Web Services, SOQL, SOSL, Components using Apex Language.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize codes to acknowledge those limits.
• Extensive experience in data migration and integration using data loader.
• Experienced in working with agile and scrum methodologies.
• Experience in designing on Salesforce.com platform, tallying the business requirements by designing the required User Interface entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model and business logics.
• Implemented security and sharing rules at object, field, and record level for different users at different hierarchies of organization.
• Implementation of various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to obligations.
• Experience in Salesforce.com Sandbox and Production environments, developing and deploying custom integration solutions. Excellent skills in creating / troubleshooting /modifying apex code and visual force pages.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Development experience in various platforms like MS Office, Visio documenting tool and Windows (7, XP, NT, 2000).
• Proficiency in Object Oriented Languages like C++, Java, Servlets and other Java technologies.
• Expertise in design and development of multi-tiered web based applications using Java technologies: HTML, DHTML, CSS, XML, UML, JavaScript, and J2EE, Rest and SOAP-based web services.
• Excellent analytical, de-bugging skills and documentation skills.
• Excellent work ethics, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, VEEVA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Salesforce Outlook, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform Tools/Technologies: HTML, CSS, JavaScript, Agile, SCRUM.

Computer Skills: SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, Reference Lookups etc), Access.

Languages: Apex, C, C++, Java, Java Script, HTML, XML, XHTML, DHTML, SQL.

Documentation Tools: MS Office, MS Visio Pro.

Operating Systems: Windows NT / 2000 / Vista, Windows Server 2000/2003/2008 , Windows 7, LINUX.

Configuration Management: Visual Source Safe, Rational Clear Case

PROFESSIONAL EXPERIENCE

Confidential, Las Vegas

Salesforce Developer/Admin

Responsibilities:

• Maintained detailed documentation of technical designs and work flows.
• Designed new applications and reported project status and updates to managers.
• Created Apex and Visual Force code for all new programs.
• Identified Semi-Static Iframe Content vs Dynamic (Ajax Content)
• Cached configurations used for page layouts by SF renderings
• VF Page Security layout for Attribute Information
• Search Indexing and Optimization on controller.
• Unit testing for controllers.
• Formulated and reviewed all functional requirements.
• Prepared new application functionality and documented functional designs.
• Application framework design with respect to convenience of the end user.
• Worked in strict deadlines without compromising on the quality.
• Worked closely with project head for product development and testing phase of the project.

Confidential, Alameda CA

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather the business requirements and documented the requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Experienced in working with agile and scrum methodologies.
• Worked on both Sales and Service Cloud.
• Managed critical patch testing and rollout to production, global supply chain management initiatives, ROHS, ICE (custom intercompany process), Agile interface (ECO implementation).
• Implemented Service Cloud and worked on administration tasks like creating page layouts, building custom objects, configuring workflows and validation rules and generating reports and dashboards.
• Based on requirements Created Custom Apps, Custom objects, custom fields, record types, validation rules, workflows, Approval processes, email templates, tasks and email alerts.
• Worked on Salesforce.com setup & configurations, Data migration and conducting end-user trainings
• Used workflow rules to automatically assign tasks, updatefield, or send e-mail alerts when certain business events occur, such as the creation of a new record or a change in the value of a record field.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships and formula fields to the custom objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions sets based on the organizational hierarchy.
• Wrote Apex code to develop various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Well used Apex data loader using “Insert”, “Delete”, “Update”, “Upsert” and so on.
• Created Support Pages for end users using HTML, JQuery, JavaScript, and Visual Force.
• Invocated the queries and Apex methods from JavaScript.
• Coordinated with the development team for the defects, which were raised in UAT.
• Used SOQL and SOSL queries to pull data from database for data manipulation needs.
• Deployed the code developed in the Developer Sandbox to the Test Sandbox and the Production sandbox.

Environment: Saleforce.com platform, Force.com Sites, Supply chain, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Tulsa, OK

Salesforce.com Developer/Admin

Responsibilities:

• Worked with field & page layout customization for the standard objects like Account, Contacts and Leads.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Experience with moving data from external legacy system into Salesforce application using Apex Data loader& CSV files.
• Involved in querying Salesforce tables with SOQL & SOSL queries using Force.com Explorer.
• Implemented Sales and Service Cloud modules.
• Worked with Salesforce.com Sales Cloud and Service Cloud.
• List views available on a page were implemented using hardcoded SOQL statements. They cannot be modified by an end-user and do not correspond to the standard List Views available within saleforce.com User Interface.
• Leading testing effort, test plans, and test data preparation for System Integration and UAT testing.
• Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Created user accounts and managed the Profiles for different sets of users at different levels of the organization.
• Release Management, conducting UAT (User Acceptance testing) in multi-location offshore environment-making code changes through ‘build’ process, automating configurations using scripts.
• Worked on role hierarchy & sharing rules to configure visibility based on the requirements.
• Implementing visibility rules established within Salesforce.com. The context user should only be able to view the campaigns which are visible to him via standard Salesforce UI.
• Worked on workflow rules & approval processes and customized the Messages & Alerts on the Home page.
• Developed Visualforce pages, Visualforce custom components, and Portal pages with JavaScript for validation.
• Invocated the queries and Apex methods from JavaScript.
• Created new Reports & Dashboards in compliance with the necessities of the firm.
• Developed Triggers with bulk-safe and have a minimum of 75% code coverage.
• Involved in client interaction for discussing the work flow and customization of page layouts.
• Experience in business process reviews.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential, Providence RI

Salesforce.com Developer/Admin

Responsibilities:

• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Imported data from Seibel CRM into Salesforce using Informatica Power Center as part of Data Migration.
• Responsible for helping to capture business requirements, identifying appropriate data sources, Data quality issues, Business transformation rules, mapping source to target.
• Worked extensively on Informatica transformations like Source Qualifier, Expression, Filter, Router, Aggregator, Lookup, Update Strategy, Stored Procedure, and Sequence generator, Joiner, Union and Normalizer.
• Developed complex mappings & mapplets in Informatica to load the data using different transformations.
• Performed Optimization at both the Mapping Level and Session Level.
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.
• Created User Roles and Profiles, Security controls and shared settings.
• Worked on various standard Objects like Accounts, Case, Contact
• Implemented field level security, Profile and audit trail setup.
• Customized several Workflows, validation rules, Triggers, Apex class.
• Deploy SFDC package from one organization to other organization.
• Wrote SOQL statements within custom controllers.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Used analytic snapshots for bi-weekly reports.
• Created various reports (Summary reports, Matrix reports, Pie charts, Dashboards) and set up reports folders.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization.
• Individually worked on creating and implementing the Web-TO-Case functionality to solve and track customer issues.
• Importing and exporting large volume of data using Data Loader.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force ( pages, components and controllers), SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Email service, Html, Web service, Sharing Rules

Confidential, FL

Salesforce Admin

Responsibilities:

• Performed the role of Business Analyst, interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Documented and shared the requirements with other SalesForce.com consultants for further implementation.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Performed administration activities for SFDC/Veevaincluding System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements of Hotwire.
• Created the workflows for automated case routing, entitlement managements, alerts and other processes.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Developed various Custom Reports and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Administrated and monitored the company’s Saleforce CRM application.

Environment: Salesforce.com Platform, VEEVA,Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential

J2EE Developer

Responsibilities:

• Involved in analysis, design and implementation using MVC Architecture, used Database with new field updates
• Designed and development of User Interfaces, Menus using HTML, JSP.
• Have used JDBC to handle large result sets.
• Designed class and sequence diagrams for Modify and Add modules.
• Developed several session beans for managing the business logic.
• Tested some of the transactions between the client and the database using Servlets.
• Developed JSP and EJB components for the application.
• Used PL/SQL, Stored Procedures and table level and system level triggers for handling database processing.
• Actively involved in developing, testing and deploying of the application on Application Server.
• Developed State full session beans and stateless session beans (EJB) as per the design documents.
• Done Java Script Validations on JSP pages as per the requirement.

Environment: Netbeans 3.6, Java 1.4, JSP, Servlets, EJB, JavaScript, MS Visio 2003, JDBC, Oracle 9i, Struts, XML, HTML, XHTML, DHTML, PL/SQL.