SUMMARY

• Highly motivated Business analyst wif 8+years of experience in IT industry wif core competencies to handle and resolve critical quality problems using research abilities, wif experience in telecom, financial clients wif extensive experience in fixed income..
• Well versed in in - person as well as live meeting, Joint Application Requirements (JAR) and Joint Application Development (JAD) sessions.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Software testing experience wif a high quality bar andprovenabilities to leadteamsof test engineers, and coordinateplanning andtesting efforts wif a positive attitude and a service of excellence to the client.
• Proficient in System, Functional, and Regression testing of Client-Server and Web-Based Applications Hands - on experience wif diverse testing tools like QC Hands on experience writing SQL queries to retrieve data from the database.
• Extensive knowledge on all phases of Software Development Life Cycle (SDLC)
• Experienced in software testing which involved development of test cases and test scripts
• Strong analytical and QA/ testing skills, capacity for work and diagnostic ability, Gathering different kind of projects requirement. Covered Agile and Waterfall models of SDLC.
• Extensive experience in functional and regression testing of web-based and client-server applications using Mercury Interactive Test Suite: Quick Test Professional (QTP) and Quality Center
• Proficient in designing, reviewing and documenting system test plans, defining test procedures and creating test cases on the basis of product release features, client’s requirements and related technical documents
• Extensive experience and expertise in VB Scripting and shell as well.
• Good Understanding of FACETS database which resides in Sybase.
• Tested the loading of claims data into Facets.
• Experience in testing EDI (270,271, 276,277 5 and 837I/P) transactions.
• ExperienceinHealthcare Payer and Provider Operations, re-engineering claims, benefits, enrollment, and Eligibility processes.
• Profound Knowledge of business process in Facets, HIPPA, Claim processing, ICD 9, ICD 10 and to support strategic planning and goal setting in relating wif technology.
• Gathered requirement for various Inbound and outbound 834 extracts to Facets, Membership, Claims and pone pricing and checked for the compliance wif HIPPA.
• Good knowledge of ICD-9/ICD-10 and HIPAA 4010/5010 Transaction Requirements.
• Extensively used Quality Center for Bug tracking
• Deal wif claims using OPA system
• Well versed wif defect tracking tools HP Quality Center/ ALM, Test Director, Clear Quest and JIRA
• Profound experience in testing client-server applications
• Extensive experience in retrieving the claims from Claims Inventory System (CIS) using Electronic Data Interchange (EDI).
• Checked files in Electronic Data Interchange (EDI) transaction support tool and reporting tool and
• Project management - analyzing,planning, organizing, securing, managing, leading, and controlling resources to achieve specificgoals
• Manage and ensure all UAT processes are in place and on time
• Strong ability to identify issues and drive the resolution
• Manage offshore and local teams|Vendor management| Cross-functional teams
• Able to work in a dynamic, fast-paced environment and manage concurrent releases/projects
• Monitor and reflect the projectstatus to stakeholders to enable risk management and decisionmaking
• Schedule and run daily ScrumcallsandCustomer meetings
• Define and execute testing strategies and improve processes
• Track record of successful project releases
• Manage software product releases using different QA methodologies
• Excellent client facing skills
• Hands on experience in testing of Web based and Client/Server Applications
• Extensive use of defect tracking tools like Quality Center.
• Expertise in Relational DBMS like Oracle and Pl/SQL Server

TECHNICAL SKILLS

Testing Tools: QuickTestPro 8.0/8.2/9.0/9.2/10.0 , TestDirector8.0/7.6, QualityCenter 8.2/9.0/9.2/9.5/10.0 , JIRA

Languages: C, C++, Java, VB Script, Visual Basic, .Net, SQL, PL/SQL, ASP Jquery, Python, Perl, Shell Scripting

Internet Technologies: VBScript, JavaScript, XML, HTML

Database Technologies: MS-SQL Server 2000, Oracle 8i/9i, CSS, SPSS

Others: MS-Word, MS Excel, MS-PowerPoint

Platforms: MS-DOS, Windows 95/98/2000/NT/XP, UNIX

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst/UAT Coordinator

Responsibilities:

• Conducted JAD sessions wif user groups, and all the stakeholders to develop High Level Requirement and tan formalized those requirements to Detailed Level Requirements.
• Conducted series of sessions wif Business People and IT People to bridge the gap and to translate the Business Ask to the IT product.
• Host groupdiscussions in theunderstandingof Business Requirements and the Functional Specification Documents.
• Interacted wif Line of Businesses to understand their needs.
• Extensive knowledge of QC/ALM to upload requirements.
• Involved in UAT testing wif the End users.
• Daily status report, defect triage calls, coordinating wif the team and guide them through the daily testing process.
• Prepared test sets, executed and validated functional test cases in JAMA Contour.
• Developed Test Scenarios and Test Cases Based on Requirements and Design Documents.
• Utilize JIRA for Test Planning, Test Execution, Defect Tracking and Reporting
• Involved in querying and updating records and Validate Database Records as Expected.
• Worked wif user to define user acceptance test cases. Involved in UAT testing (User Acceptance Testing) and Implementation.
• Developed basic SQL scripts to pull the data from the existing database based on the business rules
• Actively involved in building data-keyword driven framework.
• Cross browser testing for functional modules part of frontend tests.
• Built Smoke test suite for System Integration Testing build. Involved code review wif peers.
• Executed test cases using automated test toolWrote automated and manual test cases
• Reviewed other Scrum team members test cases, Reviewed automated test results
• Helped to build test cases for complex scenarios based on different input parameters e.g. determining a person's eligibility etc.
• Wrote SQL queries to retrieve data from the database.
• Also, worked on building test scenario for third party integration tests, which require test scripts that cover entire application flow from end to end under different circumstances.
• Performed functional and Regression testing using JAMA Contour
• Performed database integrity testing using SQL queries ensures the data consistency.
• Managed Test Cases, Test Scenarios, Test Inputs and Test Suites in JAMA
• Defects was locked in JIRA and re-tested until the issue was closed.
• Involved in Defect Tracking, Analysis and Reporting of Test results using JIRA
• Documented all the Development work submitted to the client in a report format.
• Daily interaction wif Developers and Requirements team to resolve the issues and defects quickly.
• Arranged daily/weekly issue meeting wif testing staff to ensure all issues gets appropriate attention.
• Co-ordinate wif offsite team and take status on daily basis.
• Being the active team member of the testing, involved in creation of the Test Plan, schedule, Test cases and the reviews.
• Interacted wif developers, Business & Management Teams and End Users.
• Interacted wif programmers to identify and resolve technical issues.
• Participated in Walkthrough and defect report meetings periodically.
• Developed detailed Test Plans and Test Cases in Application Life Cycle management and executed them.
• Good Experience on Selenium IDE and creating Scripts in selenium --RC by using Java.
• Used Selenium IDE for Open source web testing
• Experienced in Black Box Testing. Checked the Process and made Up & Down when it’s needed.

Environment: Selenium, JIRA, JAMA Contour, Java, Web Server, Firefox, Safari, IE, Chrome, Windows, HTML, JavaScript, SQL, VB Script, MS Visio, MS Excel, MS Word, Selenium 2.4, Shell Script, Facets.

Confidential, Boston, MA

Business Analyst - QA Lead

Responsibilities:

• Conducted JAD sessions wif SMEs, and all the placeholders to develop High Level Requirement and tan formalized those requirements to Detailed Level Requirements.
• Conducted series of sessions wif Business People and IT People to bridge the gap and to translate the Business Ask to the IT product.
• Responsible for serving as a liaison between the business owners/users and members of the technical support team along wif other technical/development team on projects.
• Worked wif both Manual and Automation testing team in understanding/writing test cases or scripts.
• Worked wif the UAT team in the understanding of requirements and previously reported bugs.
• Worked alongside the BA’s and SME’s to breakdown and understand the rules document.
• Worked wif the BA’s to develop the RTM.
• Developed Test Scenarios and Test Cases based on the business requirements provided by the BA’s.
• Developed basic SQL scripts to pull the data from the existing database based on the business rules.
• Hands on Transaction Manager for 834 Enrolment processing and testing.
• Tested and processed all EDI 834’s, processed and compiled variant data to be tested for 834’s
• Helped the BA team develop the RTM document.
• Experience using JIRA as a defect-tracking tool.
• Extensively involved in the Triage process.
• Retrieved the claims from Claims Inventory System (CIS) using Electronic Data Interchange (EDI).
• Wrote test cases for positive and negative scenarios for functional, GUI and security testing.
• Checked files in Electronic Data Interchange (EDI) transaction support tool and reporting tool and
• Performed Performance testing on multiple stages of the project, while integrating the CMS database and MAHIX EOE database.
• Wrote SQL queries to retrieve data from the database.
• Tested new developments of X12 834, 837 claim, 835 payment files and ensured timely and quality delivery of Revenue Cycle product releases.
• Worked closely wif business to gain understanding of the various phases/processes wifin the framework of HIX.
• Ran numerous test cases for Program Determination, Blueprint and Notices testing.
• Improved issue tracking by configuring JIRA, an issue tracking tool and halped business prioritize the list of open issues periodically. dis allowed the business users to efficiently use time by identifying what is required of IS in the next release prior to deployment of the current release.

Environment: s:HP ALM 11 QC version, MMIS, SOAP UI, Windows, MS excel, MS Word, MS Visio, MS .NET, MS Power Point, XML, WSDL, XSLT, SQL, VB Script,Facets.

Confidential, Philadelphia, PA

QA Tester

Responsibilities:

• Reviewed Business Requirement Documents and the Technical Specification.
• Worked extensively wif the QA team for designing Test Plan, Quality Assurance Plan, Product Acceptance Plan and Test Cases for the User Acceptance testing.
• Documented test cases corresponding to business rules and other operating condition.
• Provided Efforts Estimate and coordinated the test schedule using Agile testing methodology in UAT phase.
• Derive and consult on all aspects of research, analysis, design, and development of technical solutions including work effort and cost estimates.
• Making changes in the configuration files inside the JAR and tan installing the build on the mobile devices for checking its effects.
• Participated in Joint Application Development (JAD) sessions.
• Tested the loading of claims data into Facets.
• Responsible for handling and analyzing Bug Tracking Life Cycle and analyzed the Test plan, which detailed the testing scope, strategy, test requirements and necessary resources.
• Performed reviews of the test scripts written by others team members against the requirements and suggested any enhancements required.
• Wrote SQL queries to retrieve data from the database.
• Ability to prepared Test Cases and perform rigorous Testing, including the definition and creation of various Functional Documents for OPA systems being developed.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• System Integration testing for Facets core modules wif external systems.
• Worked on projects independently and also managed a Facets testing effort.
• Ran SQL queries and wrote procedures to verify data integrity in the tables.
• Checked for navigational flow and broken links and reported bugs using Quality Center.
• Analyzed the performance by generating transaction response time graphs and reports.
• Uploading applications to handsets using Mac mini- configuration utility for Native. App can be accessed on Mobile, Mobile browser and web browser.
• Completed unit testing & Automated Testing on all transaction maps during development into production for Mobile App.
• Responsible for working wif business and technical staff in documenting business requirements, test Scenarios and executing test cases for ICD-10 Project.
• Create Pre-cutover, Transition and Post-cutover test cases for ICD-10 Project.
• Execute “Transition for cutover” test cases wif ICD-9 code before cutover and ICD-10 after cutover.
• Execute ICD-10 Post transition test cases.
• Validate Resolute HB/PB charges after ICD-10 transition.
• Validate HL7 messages
• Performed different testing as per project requirement: Load, Isolation and Configuration.
• Performed Performance Testing while integrating IBX and NJ FFM Applications and Exchanges.
• Reviewed ADA compliance documents and TEMPhas provided the feedback and estimate for updating the code.
• Defect tracking, reporting and deployment changes tracking using JIRA
• Monitored Quality Center to close the bugs/cases as and when developers fix the bugs.
• Tested new developments of X12 837 claim, 835 payment files and ensured timely and quality delivery of Revenue Cycle product releases.
• Performed quality assurance and testing on National Provider ID project. Ensured valid segments were generated for providers sending NPI and/or legacy numbers. Tested NPI for billing, attending, referring, operating and other physician types as well as group provider for 837I & 837P.
• Retrieved the claims from Claims Inventory System (CIS) using Electronic Data Interchange (EDI).
• Wrote test cases for positive and negative scenarios for functional, GUI and security testing.
• Checked files in Electronic Data Interchange (EDI) transaction support tool and reporting tool and modified the files based upon the errors and also checked them if they were loaded successfully in CIS.

Environment: Quality Center, Quick Test Pro, MS Project 2004, JAWS,JAVA, UNIX,MS excel, MS Word, MS Visio, MS .NET, MS Power Point, XML, WSDL, XSLT, VB Script,Facets.

Confidential, Albany, NY

QA Tester

Responsibilities:

• Involved in preparing Test Plan, writing Test cases, Test script and its execution using Rational Quality Manager (RQM).
• Involved in creation of Test Data for testing.
• Conduct walkthrough of Test Cases and Test Data wif Developers and Business Analyst.
• Validating elements of CHIP/MMC Plan data, creating
• Verifying whether the data is loaded in appropriate tables and columns in database.
• Performed positive and negative testing of the application for identification of bugs.
• Performed Smoke testing, GUI, Functional and Database testing.
• Good Understanding of FACETS database which resides in Sybase.
• Tested the loading of claims data into Facets.
• Performed End to End testing.
• Review requirements and Logical and physical designs.
• Involved in creation of Requirement Traceability Matrix and Defect report.
• Good experience in testing OPA rulebases against tight deadlinesParticipate in Defect triage meeting for defect review.
• Involved in writing PL/SQL queries for backend testing.
• Coordinated wif Developers and Business Analyst to solve the problems encountered in application.
• Involved in creating Defect report, test execution report and test completion report.
• Obtain daily task from the manager and distribute among the team and plan for its approach.

Environment: s: Rational team concert, Rational Quality Manager, Java, DB2, UNIX, Linux, Windows, MS Office, XML, WSDL, XSLT.

Confidential, Oakland, CA

Sr. QA Tester

Responsibilities:

• Successfully implemented Mercury Quality Center for Requirement Management, Test Design, Test Execution, Defect logging, Requirement Mapping wif Test cases.
• Involved in Manual Test Case Preparation and Test Case Execution using Quality Center.
• Identified Claims Management Work Flows, Business Rules and Developed Flow Charts and Activity Diagram.
• Developed Requirements and Use Cases for Integrated Applications to support HIPAA EDI 4010 Transactions.
• Performed daily defect management, including reviewing and prioritizing the defects
• Extensively used Quality Center, for test planning, bug tracking and reporting.
• Responsible to halp UAT team to get familiarized wif the functionality of application and halp them in designing the UAT scenarios.
• Provided technical information to the Documentation team and proofread drafts of the product manuals
• Tested security of software and web applications
• Prepared the test data for positive and negative testing for executing the test cases.
• Expertise in Testing FACETS integration wif its extension’s
• Prepared Master Test Plan covers both the Hippie 5010 Compliance and Excels 6.0(Like Diamond and Facets).
• Developed detailed Testing Strategy for the entire application and developed various Test Cases.
• Competent in healthcare industry standards in regard to regulatory compliance for multiple clinical/non-clinical systems.
• Provide knowledge transfer/training of product expertise, implementation-related decisions, and recommendations for operational improvements for client personnel.
• Collaborated wif other clinical and non-clinical software teams, departments, outside vendors and end-users to streamline information systems processes through integration of multiple systems.
• Analyzed customer needs and existing functions in the area of HIPPA Transactions to determine Feasibility, Consistency wif the Established Scope of Work.
• Involved in deploying QA weekly build and quarterly release.
• Used PL/SQL for back end testing and ensured the data is updated accordingly.

Environment: HP Quality Center 10.0, Quick, UAT, PL/SQL Server 2005, MS Office, Oracle, XML, WSDL, XSLT.

Confidential

QA Analyst

Responsibilities:

• Participate in the walkthrough of the software created by the in house development team
• Assist in the development of test plans and procedures
• Analyze business requirements and develop detailed Test Matrices, Test Scenarios and Test Cases
• Execute basic to complex software tests, document reproduction steps and analyze test results
• Provide defect information to the software development team in a complete and concise manner
• Track the progress of the software under testing, escalate issues to developers and verify fixes
• Attend weekly test report meetings and present progress updates
• Execute Backend testing using SQL queries .

Environment: Manual testing,Agile Methodology, LINUX, SQL 2000 & 2008,MS-Office, Windows XP/2000/NT, XML and HTML,.Net Framework 2 and 3.5, C# and vb.net.

Confidential

QA Tester

Responsibilities:

• Analyzed system specifications and business requirements of end clients and used agile scrum Methodology.
• Created detailed Test plans to check the functionality of Application.
• Responsible for creating test case templates to facilitate mapping of manual test cases to automation test scripts.
• Developed Tractability Matrix which is a proof of document to ensure that all the specifications are been tested and TEMPhas no defect.
• Planning and reviewing the Test cases for Functionality, Security, Performance, Database and User Acceptance testing.
• Participated in walkthroughs for the evaluation of the test plan wif the QA Lead and design and development team.
• Performed manual testing on different Modules of the Application by executing the Test Cases.
• Perform cross-browser testing using different browsers like IE, Firefox Mozilla and Chrome.
• Used Test director for loading requirements and bug tracking.
• Extensively wrote SQL Queries to validate data and performed database testing.
• Involved in Black box testing, Functional testing, Integration testing, ad-hoc testing, Backend testing, User acceptance testing, Smoke Testing, Security testing, Regression testing.
• Effectively involved in bug tracking, reporting reviewing and analyzing test result using Bugzilla
• Responsible for collecting the test data in the pre-testing phase for positive and negative scenarios.

Environment: Manual Testing, Test Director 8.5, MS EXCEL, Agile methodology, Java-J2EE, SQL, Selenium, SOAP UI, Web application.