SUMMARY

• Over 6 years being a Business Systems Analyst with proficient skills in various environments and technologies.
• Experience in different methodologies like Waterfall, Scrum, hybrid of Waterfall - Hybrid, and V-model.
• Proficient analytical skills to understand the business requirements and document them in Functional Specification Document, Software Requirements Specification (SRS),Business Requirements Document, Requirements Definition Document, General design Document, Test Plan, Test Preparation, Test Scenarios, Test Cases, and Test Execution as well as documenting project processes and procedures.
• Proficient in eliciting requirements using JAD sessions, Requirement Workshops, Questionnaire, and Survey to understand the business process and stakeholders.
• Leadership capabilities spanning across projects with EDI Transactions and HIPAA 4010/5010, ICD9/ICD10, Healthcare Claims transactions and 270/271/276/277/835/837 transactions in health care.
• Facilitated Change Management / Requirement Churn across all phases of Waterfall and SDLC.
• Proficient in UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Class Diagrams using Rational Rose and MS Visio and Process Work Flow Diagrams using Business Process Modeling Notation (BPMN).
• Facilitated Sprint Planning Meetings, Daily Standup Meeting, Sprint Review Meetings, and Sprint Retrospective Meetings and maintained agenda. Practiced Scrum and implemented Estimation techniques like Planning Poker and T-Shirt Sizing and Prioritization techniques like MoSCoW and Kano, Owner of the Impediment Log.
• Reviewed Sprint Burndown, Sprint Reports, Velocity, and Release Burndown Charts to maintain team velocity.
• Developed software specifications, complex test scenarios, and test plans. Analyzed problems and identified solutions.
• Identified, analyzed, and documented defects and solutions by assisting the SME of Risk Audit Team and developers.
• Experience in performing GAP Analysis, SWOT analysis, and Risk Analysis.
• Assisted in performing Cost Benefit Analysis, Feasibility Analysis, and Estimation of ROI.
• Admin/Owner of LiquidPlanner, identified blockers, dependencies, and dependents and tracked all critical milestones and communicated the status to business and technical teams and coordinated with Director and VP.
• Having the know-how of SOA Framework, Ajax, SOAP, Web Services, WSDL, REST, MVC and Three Tier Architecture.
• Knowledge about Client-Side, Server-Side Validation, HTML, and XML.
• Developed user manuals and trained users on newly developed and existing applications.
• Knowledge about cloud computing platforms like SaaS and PaaS.
• Knowledge on Enterprise Service Bus, Identity Management, Data Security, protecting Information from intruders, global security, and data protection issues.
• Coordinated, monitored, and performed all phases of System Integrating Testing and User Acceptance Testing.
• Assisted in monitoring project plans, schedules and helped project managers in keeping a track of milestones.
• Experience with various tools for planning, tracking, and managing projects such as Atlassian Jira, Team Foundation Server (TFS), and MS Project Professional and collaboration tool like SharePoint.
• Assisted Data Architect in creating Data Models, such as Conceptual model and Logical model to capture the user requirements properly. Assisted in Context Models, Event Modeling, and State Modeling.
• Used simple and sophisticated SQL queries to verify data mapping and to retrieve data. Proficient knowledge of Data Warehousing Architecture, Data Analysis, Implementation Approaches, Schemas, and Dimensional Modeling. Hands on experience in translating the business requirements into various types of Dimensions.
• Expertise in Analysis of Problem Severity, Defect Tracking System, and Defects Reporting System.
• Assisted Data Architect in performing ETL Process using Informatica and SSIS to load the data into the data warehouse from various disparate sources. Assisted in creation of Data Marts and Operational Data Stores and assisted in deploying an OLAP cube and performing various operations such as Roll-up, Drill-Down, Slice, Dice and Pivot through SSAS, designing and deploying various reports through SSRS, Tableau, and IBM Cognos.
• Good Inter-personal skills gained through interaction with technical and functional teams. Capable of quickly learning and delivering solutions as an individual and as part of a team.
• Excellent communication, written and oral skills, highly-organized, proven ability to plan, self-motivated, capable mentor, problem-solving, critical thinking, conflict resolution, facilitation, commitment, result-oriented, hard-working with quest, and documentation skills along with good process management skills to gather requirements.
• Successfully established and maintained effective, professional, and healthy working relationships with my team members and Business Users. Compatible and flexible in any environment, multilingual, and quick learner.

TECHNICAL SKILLS

Operating Systems: Windows XP, Vista, 7, 8.1, 10

Modeling Tools: MS Visio, Balsamiq Mockups, Wireframes, Rational Rose

Requirement Management: JIRA, Rally, MS TFS, HP QC, HP ALM, Angular

SDLC Methodologies: Waterfall, Agile, Scrum, V-Model

ETL and Reporting Tools: Informatica, IBM Data Stage, Tableau Desktop, IBM Cognos, Spotfire, SQL Server Data Tools

Business Skills: SWOT Analysis, Change Management/Requirement Churn, JAD Sessions, Project Scheduling

Project Management and Collaboration Tools: Liquid Planner, MS Project, SharePoint 2007, 2010, MS TFS

Testing Tools: HP QC v10.0, HP ALM, HP LoadRunner, Fiddler

Databases: MS SQL Server 2008 R2, 2012, MS Access, Oracle 10g, 11g

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, Richfield

Senior Business Analyst/Scrum Master

Responsibilities:

• Document Requirement Specification Document and stories meeting the Definition of Ready.
• Address all the issues raised during the meetings and follow up with the corresponding people using Jira tickets until the open item/issue is addressed/closed.
• Conduct team scrum-reboot, Team Working Agreement and Team Charter sessions.
• Communicate with Business Owner/Product Owner about the gaps and fill in the gaps by conducting meetings and document solutions/comments inferred from the meetings.
• Facilitate Sprint Planning, Daily Scrum, Sprint Review, Backlog Grooming, and Sprint Retrospective sessions.
• Assist/support the Product Owner and Development Team in refining user stories, backlog, and their quest to do everything possible to fulfill customer’s needs and exceed expectations.
• Proactively monitor and improve the process/system/policies to make the best effort to document all the missing gaps. Removing impediments by finding the right people.
• Guide and coach the Scrum Team and organization on how to use Agile practices and principles to deliver high quality products to our customers.
• Performed gap analysis in Higher Level of the process and for small part of a huge project which is called swim lanes managed by different solution architects and project managers.
• Facilitate discussions, decision making, and conflict resolution.
• Support/educate Product Owner, especially with respect to refining/grooming and manage the product backlog.
• Maintain 15-block to give visualization of acceptance of stories to the team and PO.
• Support and educate the Development Team, especially with respect to self-organization, agile engineering, agile testing and incremental and iterative software development.
• Provide higher management, like my Program Managers/Director/CIO in Boise, with up to date information be sending out various reports about the status of the project on epic level.
• Make sure the weekly deliverables are on track as expected and if not, making sure the higher management is aware of the deliverables not being achieved as expected.

Environment: & Tools: Agile Scrum, Java, SharePoint, MS SQL Server 2012, Oracle 10g, Hadoop, Teradata, Tableau, JIRA, Confluence, MS Office, SSRS, HBase, Data Vault.

Confidential, San Carlos, CA

Senior Business Systems Analyst/Scrum Master

Responsibilities:

• Reviewed and managed Requirement Traceability Matrix (RTM) and managed requirements.
• Organized requirements and prepared two documents for an internal IT audit team called Requirement Definition Document and General Design Document
• Performed Gap analysis between the formats followed for Staples and PNI Digital Media.
• Prepare a Risk matrix that the Staples can possibly face along with identifying the affected departments.
• Assist PMO team in identifying data quality problems and in determining options to resolve them.
• Assisted the PM on tasks such as project scope development, deliverables identification, and Change Management.
• Assisted in monitoring project plans and schedules and helped project managers in keeping a track of project.
• Updated Weekly Status Report every Friday and sent across to all Project Managers, Director, and Vice President.
• Updated Daily stand-up notes in Confluence, weekly status calls, data flows, Functional design Documents, Technical Design Documents, Requirement Specification document, and General Design Document.
• Stored all documents in Hybris Wiki, which is a type of customized Confluence.
• Maintained and reviewed JIRA for tracking bugs, issues, user stories, tests, and project management functions.
• Maintained an Impediment Log and encouraged the team to take up tasks which they felt could be addressed.
• Facilitated Scrum Ceremonies like Sprint Planning Meetings, Daily Standup Meeting, Sprint Review Meetings, and Sprint Retrospective Meetings.
• Reviewed Sprint Burndown and Release Burndown Charts to maintain my team velocity.
• Introduced Test Driven Development (TDD) a sprint as the team was welcome to experiment and improve team collaboration. After observing the benefits, it was employed for the reminder of the project.
• Assisted in Test Plan and Test cases for User Acceptance Testing and coordinated in UAT testing to check any defect, also helped Product Owner to Prioritize Product Backlog Items.
• Defined the in-scope and out of scope requirements for the project team to Avoid Scope Creep.
• Conducted GAP analysis on the existing requirements and also derived requirements from existing ones.
• Conducted various walkthrough sessions and strategic plans withbusiness, developers, and test team and communicated my observations from the gap analysis.
• Worked closely with the SME's,businessusers, and developers to facilitate and better understand the project.
• Experience in creation of High-level Data Flow Diagrams (DFD) to depict the source-to-Target Mapping and Work Flow Diagrams using Business Process Modeling Notation (BPMN).
• Created Screen Mock ups, Process flows, current and future state diagrams using MS Visio.
• Work closely with the manager to facilitate meetings, be the scribe, and update project plans/schedules.
• Admin/Owner of LiquidPlanner, where I kept a constant track of all critical milestones and communicated the status to business and technical teams and keep project on track by identifying blockers, dependencies, and dependents. Integrated Jira and Confluence files in LiquidPlanner to act as reference purpose.
• Generated reports from based on Liquid Planner and projected the timeline shift to Vice President, and Business Users of our project.
• Hands on experience in Data Profiling, ER Diagrams, Data Modeling, Data Mapping, and ETL process consisting of Extracting data from various heterogeneous sources, Data Cleansing, Data Transformation
• Worked withbusinessteam,systemsanalyst, developers, and test team to resolve any follow up on critical milestones. Worked closely with PMO team in Enterprise Resource Planning (ERP).
• Updated Project manager on status of each requirement on weekly basis including risks, issues, accomplishments and progress of each critical milestone.

Environment: & Tools: Agile methodology, MS Visio, MS Project, MS Office Suite, LiquidPlanner, MySQL, Confluence, HipChat, Hybris Wiki

Confidential, Franklin Lakes, NJ

Business Systems Analyst/Scrum Master

Responsibilities:

• Gathering all the business requirements from business users, creating Business Requirement Document (BRD) and translating them into detailed Functional Requirements (FRS).
• Coordinated Joint Requirement Planning (JRP) sessions for communicating and managing expectations with Business Users and to understand thoroughly the business process and the interface requirements.
• Created the SRS document for client portal user-interface and for the various web services that the system interfaces with. This constitutes the functional requirements, user interface requirements, screen prototypes, etc.
• Lead the effort to effectively communicate and collaborate with external and internal customers to analyze information needs and capture functional requirements for a Business Process Re-engineering project (BPR) project
• Created functional documentation (FRD) and system analysis of the application.
• Facilitated meetings, interviews and Joint Application Development (JAD) sessions with Stakeholders to collect business requirements, conducted controlled Brainstorming sessions with project related groups.
• Implemented Rational Unified Process (RUP) and followed iterative Use Case driven process to analyze and translate business requirements into system specifications and also for documentation and deployment.
• Worked on Health care Eligibility and Benefit, Claim Status transactions 270/271, 276/277, 835, 837 based on the HIPAA compliant ANSI X12 version 4010/5010.
• Experienced in Retail Pharmacy and Pharmacy Applications.
• Performed the gap analysis in ICD9 to ICD10 conversions.
• Conducted interview sessions with users and different levels of management so as gain insight on insurance system, EHR/EMR data repository and various guidelines (CMS, HIPAA, Health Reform, Health Insurance Exchange etc.) to extract requirements to understand the functional specifications of the AS IS system
• Worked on integration aspects of various data applications like CBM, data feeds, EDI from different clients.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Captured and maintained Meta data, which Includes field names, definitions, security classifications, systems of origin, systems of record and data quality rules.
• Functioned as the primary liaison between the provider network department and technical areas especially with the stake holder’s team throughout the project cycle.
• Createdtest strategy planning(TSP) and assisted testing team to implement test plans duringUAT.
• Worked with Offshore development team and QA team.
• Involved in the UAT process to check the reliability and acceptability for end users against the original requirements.
• Worked on Change management methodologies and involved in defect tracking using rational clear Quest.
• Worked closely with the team to monitor client transmissions and reviewed reports for Group benefit records.
• Review test Procedures, test cases, and maintain test scripts.
• Communicated with various Medco functional and development Groups regarding data errors, system errors, and various other benefit Group support issues.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Participated in weekly team meetings, where test status and defects were discussed.

Environment: & Tools:: HIPAA EDI X12, 270/271, 276/277, 835, 837, ICD9/ICD10, MS SharePoint, ECM Documentum, Windows XP, SQL, SQL Server Reports, Rational Enterprise Suite (Rose, Requisite Pro, Clear Case, Clear Quest), Mercury Suite, Test Director.

Confidential

Junior Business Systems

Responsibilities:

• Gathered requirements from client to ensure their local and regional requirements are met.
• Evaluated complex business requirements; performed process analysis of customer activities to determine alternative business solutions.
• Analyzed and documented business problems and provided recommendations based on research of industry trends, business products, competitors and performance analysis for optimal business solutions.
• Created Business Requirement Documents, Function Design Documents and Functional Specification Document.
• Participated in research, data gathering, business analysis and development of strategies to support business decision-making and business process requirements.
• Analyzed and optimized SQL server 2000 production databases.
• Organized and facilitated problem-solving discussions with the client, internal operations team, and project managers to resolve issues requiring a focused approach to maintain project continuity and requirements.
• Acted as a liaison between the business and IT technical resources.

Environment: & Tools: Waterfall, UML, Use Case Analysis, SQL server 2000, MS Visio

Confidential

Business Analyst Intern

Responsibilities:

• Performed research taskswith a view to gather data pertaining to industry, company and customer trends.
• Analyzed qualitative and quantitative data to uncover competition and industry information.
• Assisted business analysis teams in gathering and analyzing project requirements and transferring this information to other department.
• Evaluated pertinent data by performing a variety of task analysis and business processes.
• Provided support to the business analysis team in preparing business plans and strategies.
• Handled a variety of project planning and coordination and information system analysis tasks. Wrote technical reports and manuals for the benefit of end user.
• Performed evaluation on newly set up system resources.
• Developed detailed reports on market research initiatives and provide ideas on how this research fits into current projects.
• Worked with key business group leaders to identify and evaluate upcoming business opportunities.
• Assisted the communication department in developing rapport with existing and new customers with a view to increase sales.

Environment: & Tools: SQL, MS Visio, Excel, MS Project