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Project Manager/programmer Analyst Resume

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Albany, NY

SUMMARY

  • Dynamic, competent and result oriented professional with 9 years of experience in Extensive experience as a Business System Analyst for Business Analysis with hands - on project management skills in User Requirement Gathering
  • Proficient in Project Management and responsible for the Software Development Plan.
  • Managed iManage Worksite (FileSite and DeskSite) and Application tender systems to maintain their stability, and ensure business continuity.
  • Effectively assisted in the rolling out of Interwoven DeskSite Document Management System
  • Developed, enhanced, modified, and implemented PICK & VB applications.
  • Planned, organized and lead global DMS projects. dis involved team members from India, London and US company associates, and vendor Engineers
  • Supported application cases for Law Clients that are forwarded from first/front level support- Solution Center
  • Reviewed application issues via remedy and research resolutions
  • Voluminous Experience in Agile, Rational Unified Processing (RUP), Unified Modeling Language (UML), Capability Maturity Model (CMM) and Use Case Specification Documents (USD).
  • Sound Proficiency in analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams and Sequence diagrams using MS Visio and Rational Rose
  • Created Quick Reference documentation for access to Citrix and remote applications.
  • Managed/Updated changes to the firm intranet pages.
  • Effective communication of system outages and technology updates to the user environment.
  • Provided one-on-one and small group end user training in legal applications- iManage & Concordance Subject Matter Expert
  • Installed, configured, administered, and troubleshoot all law department applications
  • Maintained & configured GP Roster Microsoft Access Database iManage Worksite Web Development/Dataroom Setup Requests
  • Prepare and Design Concordance and iPro Databases for Litigation group.
  • Test to ensure databases sync with alternate applications, ensuring clients are able to view their data in a timely manner.
  • Tested applications for server upgrades to ensure they work on new servers
  • Installed, configured, administered, and supported MS Office applications (2003, 2007, 2010, and office 360).
  • Evaluated new software and assess the need to cost analysis to see if their is a value for the department.
  • Lead and assisted in the integration, planning, testing, and deployment of global projects.
  • Setup, administer and troubleshoot Blackberry, iPhone, iPad, Android phones.

TECHNICAL SKILLS

Desktop OS: Windows and Mac OS

Applications: Active Directory, Acrobat Pro., Citrix, Quicken, Workshare Professional, Native Viewer, LiveNote, Law Manager, MS Office, Visual Studio, iQTrack, iManage Desksite, iManage Filesite, Worksite Web, Concordance,iPro, Blackberry Enterprise, Interaction, Meeting Room Manager, Introspect, Joomla, Captivate, RemoteDesktop, Terminal Services and Dropbox

Databases: MS SQLServer 2012/2008/2005/2000 , Oracle 10g/9i/8i, MS Access, Sybase 11.

Languages: C, C++, Visual Basic, JAVA, J2EE, JavaScript, Web Sphere, AS 400, XML SQL, PL/SQL, .NET, HTML, CSS, DHTML, Cold fusion

Programming: Windows batch and SQL Tables

Standards & Trends: Agile Practice, Service Oriented Architecture (SOA), Model Driven Architecture

Office Productivity: MS Word/PowerPoint/Excel/Access/Visio, MS Outlook

Testing Tools: Win Runner, Load Runner, Test Director, Quick Test Pro

PROFESSIONAL EXPERIENCE

Confidential, Albany, NY

Project Manager/Programmer Analyst

Environment: Agile, TRACS Criminal tracking, TOAD 10.0, Microsoft suite 2010, Visual Studio, C#, JavaScript, HTML UNIX, Quality Center, Rational Rose and Requisite Pro

Responsibilities:

  • Created Traffic forms, reports and rules inTraCSSDK (Software Development Kit) environment as necessitated by local law enforcement agency needs.
  • Developed, test and debug VB.Net and C#, HTML (C Sharp) providing patches and installation packages (INNO Setup) for existingTraCS(Traffic and Criminal Software) software.
  • Developed, design and test logical solutions to resolve end-user and code issues.
  • Code changes to data transfer application as necessitated by software version changes.
  • Created release notes, installation and conversion documentation.
  • Created reporting tools capable of accessing data from MS Access, SQL Server or Oracle databases.
  • Responsible for high level testing, troubleshooting and resolutions of technical support issues
  • Maintained MS Access databases for numerous Law Enforcement Agencies.
  • Performed system testing.
  • Maintained version control for varied Local AgencyTraCSimplementations
  • Provide technical assistance to 2ndLevel Support Team.

Confidential, Waukegan, IL

Project Manager/ Business system Analyst

Environment: Agile, IBM Rational Requisite Pro 7.1, IBM Rational Rose 7.1, TOAD 10.0, Microsoft suite 2010, Visual Studio, C#, JavaScript, UNIX, HTML, Quality Center, Rational Rose and Requisite Pro

Responsibilities:

  • Worked in an Agile SDLC environment. Acted as Scrum Master. Conducted daily stand up meetings, developed burn down chart, project backlog and release backlog.
  • Support Legal Operations, attorneys, paralegals and support staff as needed in the effective utilization of the document management system software.
  • Developed User Flow diagrams, Epic/User Stories and Use Case documentation, Client Discovery, Information Architecture, & Wireframes.
  • Serve as technical expert and lead projects to develop, test and implement new products and operational improvements associated with iManage DMS application
  • Coordinate the implementation and support of the DMS application with the appropriate domestic and international personnel in Abbott Information Technology Organizations
  • Planned, organized and lead global DMS projects. dis involved team members from India, London and US company associates, and vendor Engineers
  • Continually improve knowledge of industry trends and drive use of best practices related to document management
  • Maintain all content on company Intranet.
  • Coordinated, evaluated, and implemented information and suggested enhancements gatheird from Intranet users.
  • Conduct investigation and give technical advice to the adoption and integration of new technologies
  • Responsible for high level testing, troubleshooting and resolutions of technical support issues
  • Mentored and supervised Associate Technical Consultants to deliver solution as designed on schedule and within budget
  • Partner with IT functional areas to remain apprised of project status and inform management of progress
  • Partner with IT functional areas to remain apprised of project status and inform management of progress
  • Design and develop custom solutions to integrate with other Legal applications and perform legacy data analysis and migrations
  • Created and maintained documentation on standard operating procedures, troubleshooting, change control management
  • Assist in identifying and assessing short-term and long-term IT and business support needs related to Legal document management

Confidential, Chicago, Illinois

Project Manager

Environment: Windows, MS Office (MS Word, MS Excel, Adobe Illustrator, MS PowerPoint, MS Visio), J2EE, DB2, eReader, MS SharePoint, J2EE Technology, Oracle, RUP, UML, SQL, Agile

Responsibilities:

  • Incorporated Agile methodology to create Business Requirement Document specifications utilizing MS Visio and MS Word.
  • Accomplished efficient JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues. Managed multiple customer engagements
  • Interacted with business groups on functional aspects throughout the project life cycle
  • Documented and managed business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
  • Developed User Flow diagrams, Epic/User Stories and Use Case documentation
  • Implemented high availability global solutions
  • Adopted Unified Modeling Language (methodologies UML) to plan and define system requirements to model Use Case, Use Case Scenario and Use Narrative.
  • Collaborated with R&D and Product Management teams to resolve high visibility issues
  • Develop functional enhancements for company Intranet.
  • Kept abreast of existing and future products lines and services offered by Autonomy
  • Communicated and presented project status to senior leadership
  • Performed gap analysis on product usage and implementation to make recommendations on optimization and upgrades
  • Worked with the PMO to ensure engagement are staffed appropriately
  • Installed and configured Autonomy’s Suite of products
  • Performed data migrations from legacy system using a variety of ETL tools
  • Worked with Project Manager to ensure successful product rollout
  • Worked with product support and development teams to provide customized solutions to customer Conducted system validation and performance testing to ensure a smooth transition over to the customer Partner with IT functional areas to remain apprised of project status and inform management of progress
  • Assisted in gathering requirement and creating technical documentation
  • Established working relationships with the customer’s technical staff

Confidential, Lake Forest, Illinois

Programmer analyst

Environment: Windows, MS Office (MS Word, MS Excel, Adobe Illustrator, MS PowerPoint, MS Visio), UML, SQL, Windows XP, SQL,SSIS, SSRS, ERWIN, Oracle 9i

Responsibilities:

  • Defined and identified Business Rules by interacting with stakeholders and users through Surveys & Brainstorming.
  • Developed a vision plan that defined the primary goals and objectives of the project.
  • Gatheird Business Requirements from the Stakeholders and documented the requirements.
  • Conducted Joint Application Development (JAD) sessions with Subject matter experts (SMEs) to obtain domain related information.
  • Planned the project by conducting interviews, feasibility studies to identify and eliminate high-risk areas of the application.
  • Assessed the evolution of business in future & developed long-term product roadmap.
  • Provided application support to business end-users and supported data interface processes associated with the Siebel application
  • Troubleshoot and resolve complex customer issues with the development and configuration of Siebel applications
  • Coordinated system support with other IT support organizations and with external partners
  • Worked with Chief Data Architects to slice the data requirements into work streams and various components.
  • Supported the daily ETL processes, which loaded the Siebel Analytics database using data primarily from the Siebel transactional database using Informatica
  • Worked closely with the sales and marketing organizations to understand and facilitate business requirements
  • Created and maintained documentation on standard operating procedures, troubleshooting, change control management, and other operational topics for Siebel Applications
  • Created and modified database object and stored procedures in SQL data warehouse
  • Administered production schedules and activities relating to routine data feeds into the Siebel database
  • Created job schedules to automate the ETL process
  • Worked on data modeling and produced data mapping and data definition documentation.
  • Worked with the Business and the ETL developers on the analysis and resolution of data related problem tickets and other defects.
  • Define testing scope; Development of test strategy, Test plan, trace-ability matrix, test cases, & test coverage.
  • Conducted UAT for generation of reports

Confidential, Deerfield, Illinois

Business system Analyst

Environment: MS Office, MS Word, MS Visio, MS Projects, Mainframe, C#.NET, HTML, HP (Quality Center 10, Quick Test Professional 10), MS-SQL, PL/SQL

Responsibilities:

  • Analyzed and mapped the current business process and developed the efficient business process to improve the data quality.
  • Develop UML diagrams like Use Cases Diagram, Activity Diagram, Sequence Diagram, Class Diagram and Coloration Diagram on scenarios for validating Entity Reference Data and verification of customer records
  • Prepared Business Process Models that includes modeling of all the activities of business from conceptual to procedural level.
  • Used VB script, client server and relational database technology to deliver customized web site application
  • Planned, tested, deployed, and documented iManage upgrades on clients and servers
  • Established relationships with 240 customers through extensive 2nd level application support
  • Closely worked with Client BAs, Product teams (On shore and offshore), Delivery team, Solution Architects, Project Managers, Stakeholders for successful project completion
  • Provided onsite and remote end users training using conferencing tools
  • Created software support and training documentation to define workflow processes
  • Incorporated the technical and business related Frequently Asked Questions into the knowledge base
  • Wrote SQL queries in Oracle SQL Developer and managing the database and assisted in making Data warehouse and doing Data profiling.
  • Scheduled weekly meeting to communicate current activities and hold resources responsible for deliverables
  • Worked with customer and vendor to identify, investigate, and resolve problems
  • Applied troubleshooting techniques to support remote customer base in California, Florida, Michigan, Latin America and Europe.
  • Performed gap analysis, identifying opportunities for enhancements, and making recommendations based on key findings during requirement gathering.
  • Supported cross functional teams to address business requirements.
  • Partner with IT functional areas to remain apprised of project status and inform management of progress
  • Worked extensively on Quality Center all the way from requirements loading, creating/updating test cases and tying them back to requirements, test execution and defect logging/tracking.
  • Ensured requirements compliance and testing using traceability matrix.
  • Assisted in organizing and coordinating deployment meetings, and making sure applications are ready to be moved from Development environment to Production environment

Confidential, Deerfield, Illinois

Business system Analyst

Environment: Rational Test Suite, MS Excel, MS-Visio, MS PowerPoint,, HTML, Quality Center, Enterprise Architect, MS Project, Oracle, Windows NT, SQL, PL/SQL., Requirements Traceability Matrix (RTM).

Responsibilities:

  • Coordinated and prioritized outstanding risks and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
  • Documented Business Requirements, Business rules system requirements and functional requirements
  • Created Use-Cases and Business Use-Case Model after accessing the status, scope of the project and understanding the business processes.
  • Created and analyzed Business Process, user needs to provide solution through requirements and improving the activities of the loan application systems as per user requirement.
  • Provided technical support to 300+ end-users on various technical issues and problems relating to hardware, software, and peripherals
  • Responsible for installing, configuring and restoring data to the new hardware as part of Confidential ’s Hardware lifecycle management
  • Contributed in developing Enterprise standard build for desktop and laptop configuration including operating system, core applications, and end user settings
  • Worked on remote computer systems where on-site support is not available
  • Assisted in Confidential 's Asset Management solution providing visibility and tracking of Confidential end user computing devices and software for the purposes of management and administration by the Global Desktop Operations
  • Worked on Confidential ’s software distribution solution (SMS), automatically distributing and maintaining workstation configuration and software application
  • Assisted in software packaging for installing, updating and deploying to end user workstations
  • Performed maintenance of hardware and software according to established SLA’s

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