SUMMARY

• Over 9+ years of IT experience including 6 years of experience wif Salesforce.com.
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process and dynamic approval process.
• Proficient in customizing standard objects: Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Strong experience in Steel Bricks and Oracle Big Machines CPQ implementation.
• Implemented Security and Sharing rules at object, fie ld and record level for different users at different levels of organization.
• Experience in mapping and migration of data to salesforce.com objects and fields from legacy systems.
• Experience in developing UI using Visualforce pages and providing business logics using Apex.
• Having experience wif Heroku Connect to sync salesforce data
• Experience in developing mobile applications using Bootstrap & Heroku and has good noledge in PhoneGap.
• Designed and implementing a Node.JS based mobile text and voice messaging app and its cloud backend.
• Worked on Apttus CPQ integration wif Salesforce.
• Created report schedules, data connections, projects, groups in Tableau server.
• Worked on Validation Rules, Workflows, and approval processes & developer user interface through Lightning Component.
• Proficient in building Lightning components using Controllers, Handlers and using these components in Visualforce pages and integration using Lightning Out.
• Experience in activities related to SFDC Configuration like Creating Roles, Profiles, Email Services and Approval Process.
• Experience in customer support (Service Max).
• Involved in Lightning, Process Builder, Workflows.
• Worked on Apttus CPQ integration wif Salesforce.
• Experience in designing of Custom objects, Custom fields, Page layouts, Custom Reports.
• Worked on Page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Integration of salesforce.com wif other applications by using Salesforce web services API.
• REST, SOAP API& noledge in Streaming API to send real - time notifications to Deal desk users.
• Experience on tools like Data Loader, Work bench, Demand tools & Eclipse.
• Deployment experience using Force.com IDE and Change sets as well as hands on Sandbox management experience.
• Experience in creating BRD (Business Requirement Document) and NFR's (Non- Functional Requirements).
• Worked on ETL tools to migrate teh information from other database.
• In-depth understanding of CRM business processes that include Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Experience working on Salesforce.com (SFDC) Instances of Service Cloud, Sales Cloud.
• Experience in testing by using sandbox and migrating teh code to production.
• Experience in writing SOQL and SOSL using Force.com explorer, Developer console andforce.com workbench.
• Extensive noledge in developing stored procedures, functions, Views and Triggers, Complex queries using SQL Server and Oracle PL/SQL.
• Strong noledge and working experience in software Development Life Cycle(SDLC) methodologies such as Agile, Scrum and Waterfall model
• Excellent communication wif team Player at Good Time & Work Management Capability.

TECHNICAL SKILLS

Force.com: Apex Language, Apex Classes, SOQL, SOSL, S-Controls, Apex Web Services, Lighting, Eclipse IDE Plug-in

Business Process: Service Requests and Activities, Data cleansing and De- dupulication wif Hashing.

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages /Components, Workflow & Approvals, Chatter, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Platform (Sandbox and Production).

Defect Tools: Hp Quality Center, JIRA, ALM, Service now

Databases: MySql, SQL Server, SOQL, SOSL, Oracle 10g/11g/12c

Languages/Technologies: Apex, Java, JavaScript,HTML,XML,, SQL, WSDL.

Operating Systems: Windows 2000/XP/Vista, Windows Server 2000/2003/2008 , Linux, Unix.

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

Salesforce Administrator/ Developer

RESPONSIBILITIES:

• Designed, developed and deployed Apex classes, controller classes, extensions and Apex Triggers for various functional needs in teh application. Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Interacted wif various business team members to gather and document teh requirements for Salesforce interface development and documented them.
• Experienced in analyzing business requirements. Entity Relationship diagram and implementing them tosalesforce custom objects, Junction objects, master-detail relationships, lookup relationships.
• Provide complete support on functionaland technical needs for client. Conduct QA, UAT and rollout per teh need and schedule of clients.
• Created, designed, implemented and deployed teh custom objects, custom tabs, validation rules, workflow rules, auto-response rules, page layouts, components, visual force pages to suit teh needs of teh application.
• Created Workflow rules in Lightning Experience to automate tasks, email alerts, field updates, time-dependent actions and outbound API messages.
• Worked on Apttus CPQ integration wif Salesforce. This involved complex integration challenges wif Salesforce org since exact target used their own org till this point and used Bigmachines CPQ.
• Worked on both configuration as well as custom code using teh Apttus callbacks.
• Designed various WebPages in Visualforcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on teh type of customer enquiry.
• Created and used Email templates in HTML and Visualforce.
• Customized tabs that worked wif various standard objects like accounts, contacts, leads, campaigns, and cases.
• Developed workflow rules for various tasks and email alerts as per teh requirements. Created Sandbox environment.
• Developed User Interface using Visualforce, APEX controllers and Force.com IDE
• Developed approval process for teh application by implementing custom formulas in different stages of approval.
• Created custom fields, pick lists, dependent pick lists, and validation formulas to teh custom objects.
• Experience in Sales Force Testing and Administration tasks like gathering CPQ requirements on steel brick, process builder, workflows.
• Used detailed noledge of application features and functions to assess teh scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Created email templates and inbound emails using visual force for clients and customers.
• Created custom junction objects and defined lookup and master-detail relationships on teh objects.
• Created approval workflow and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Used SOSL and SOQL in various functional needs of visual force controllers, Apex programming, Force.com IDE.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes.
• Identified and established teh sharing rules for restricting access to business objects such as opportunities, leads, and cases.
• Designed, and deployed teh custom objects, entity-relationship data model, validation rules on teh objects and tabs, page layouts, custom tabs, components, visual force pages to suit to teh needs of teh application wif tomcat4.
• Generated tableau dashboards for sales wif forecast and reference lines and generated interactive dashboards wif an implementation of Data blending on databases.
• Developed and configured various reports and report folders for different user profiles based on teh need in teh organization. Modified and deployed workflows wherever necessary.
• Used data loader for insert, update, and bulk import or export of data from Salesforce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Supporting teh existing application and also implementing teh new Enhancements.
• Involved in teh customization of teh Salesforce app using Lightning resources.
• Worked on JIRA for tickets tracking.

Environment: Force.com platform, Salesforce enterprise edition, sControls, Salesforce.com custom/standard objects, custom tabs, page layouts, Force.com web services API, SOQL/SOSL queries, workflow & approvals, reports, Eclipse, Force.com Eclipse plug-in, Salesforce.com sandbox data load, email Services, security controls, sandbox data loading.

Confidential, Oak Brook, IL.

Support with Salesforce Administrator/ Developer

RESPONSIBILITIES:

• Performed teh roles of Salesforce.com Administrator/Developer in teh organization.
• Installed all third party applications in teh Salesforce org and perform all upgrades to teh managed packages andworked closely wif sales team and business analysts and performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of SalesForce.com (SFDC).
• Customized marketing campaigns, campaign hierarchies, lead queries, assignment rules, web-to-lead and auto-response rules.
• Implemented teh requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse
• Worked wif various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on teh type of customer enquiry.
• Created and used Email templates in HTML and Visualforce
• Gatheird and prioritized teh requirements by building a prioritized requirements matrix.
• Generated various salesforce.com objects like accounts, contacts, leads, campaigns, reports, and dashboards.
• Performed detailed analysis of technical and business requirements. Developed various custom objects, tabs, components and visual force pages.
• Configured various custom reports and report folders for different user profiles based on teh need in teh organization.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization.
• Designed custom objects, custom reports and configured teh analytic snapshots to dump teh data on regular basis for teh sales performance and lead generation.
• Designed and Delivered Apex classes, controller classes and Apex Triggers for various functional needs in teh application.
• Conducted JAD sessions, analysis development, test inspections, and other project meetings throughout project life cycle.
• Implementation experience using custom objects, custom fields, custom tabs, record types and list views.
• Created page layouts, mini page layout and search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Integrated teh web services by generating teh necessary stubs from teh WSDL files for extracting teh data from teh home grown applications.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Tested teh data on changes to Salesforce.com deployment including managing multiple sandbox instances.
• Conducted training sessions to teh UAT users to use theSalesforceKnowledge application and developed a feedback custom report
• Implemented Bulk API using java application for loading data from external systems and Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization
• Used data loader for insert, update, and bulk import or export of data from Salesforce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Supporting teh existing application and also implementing teh new enhancements. Worked on Service now for tickets tracking.
• Helped users wif various issues like login related issues, reporting, dash boarding, ongoing enhancements, customer portal issues, permission related issues, roles and profile related issues and various other sharing issues daily.
• Worked on Researching and implementing Salesforce apps from AppExchange.

Environment: Saleforce.com, Force.com sites, Eclipse IDE, Apex, visual force (pages, component & controllers), data loader, workflow & approvals, reports, custom objects, custom tabs, HTML-5, email services, sharing rules.

Confidential, Columbus, Ohio

Salesforce Administrator/ Developer

RESPONSIBILITIES:

• Worked on various Salesforce.com standard objects like accounts, contacts, leads, campaigns, reports and dashboards.
• Involved in business requirement gathering and in design and development of program plan wifin estimated time.
• Created various custom tabs and custom objects to support business requirements.
• Developed various visual force pages and controllers to suit teh requirements.
• Responsible for collecting, understanding and transmitting teh business requirements for teh project and translating these into functional specifications and detailed test plans.
• Designed and delivered Apex Classes, controller classes and Apex Triggers for various functional needs in teh application.
• Worked on customization of service cloud console by embedding visual force pages, custom console components.
• Created workflow wif field updates and email alert actions, also created time dependent workflow actions.
• Used SOSL and SOQL in various functional needs of visual force controllers, Apex programming, Force.com IDE
• Responsible for end-to- end Salesforce to Salesforce data migration using AppExchange product data loader.
• Designed and implemented batch classes and scheduled them to a daily and weekly basis for performing various functions based on teh requirement
• Created page layouts to organize fields, related lists and other details on a record detail and edit pages.
• Experience in Salesforce applications by developing and customizing all functional areas of applications, objects, and page layouts.
• Worked on minor enhancements to SFDC application required for business users from time to time.

Environment: Salesforce.com, JQuery, JavaScript, Import wizard, Apex, controllers, sharing rules, workflows, email updates, Eclipse IDE, email templates, reports, dashboards, custom objects, custom tabs, email services, security controls, approval process.

Confidential

Jr. Java Developer

RESPONSIBILITIES:

• Involved in teh high level and detailed design, coding, testing, and implementation of teh applications.
• Created teh rider’s module, information of clients are collected, stored, and managed.
• Developed code for vendor module & product module which contain information about various vendors from which insurance are bought and their product information respectively.
• Involved in creating JSP pages, JavaScript’s validation and developed error handling framework for teh application.
• Prepared unit test cases and documents for QA. Involved in teh data-migration activities for creating data mapping documents from client source data to our new target system.
• Used AJAX for asynchronous communication wif server to provide better user experience.
• Writing standalone Java classes, reusable components and Java beans for getting data from oracle tables.
• Developed SQL queries in Oracle and extensively used SQL by developing different tables and ran SQL queries on them.
• Monitored and worked on SVN for automation deployment. Written hibernate mapping files, POJO classes.
• Involved in writing HQL queries and criteria queries. Supporting system integrating testing and user acceptance testing.
• Performing teh unit testing and basic functional testing wif different set of data.
• Used defect tracking tool to track, report and log teh defects as found at all stages of defect life cycle.

Environment: Java 1.5, HTML, CSS, JavaScript, JSP, POJO, AJAX, Eclipse 2.0, Hibernate, Oracle, SVN.