SUMMARY

• Over eight years of experience as a business analyst/ Project Lead managing on site and off shore resources in the team
• Experience in project management, created and updated project plans by adding dependencies using MS Project
• Performed business requirements modeling, risk analysis, software validation and development of Web Based and client/server applications in diverse business domains.
• Experienced in managing various aspects of the software development lifecycle (SDLC) including requirements gathering, design, development, testing, deployment and support
• Wide - ranging experience in managing artifacts in methodologies such as Waterfall, RUP, Agile (SCRUM).
• Extensive knowledge in creating BRD, TRD, FRD, Source to target mapping documentation (STTM).
• Experience with business process re-engineering and lean Six Sigma tools and methodologies.
• Delivered solutions utilizing salesforce.com’s sales cloud, service cloud, and communities’ capabilities creating the ability to identify, nurture, support and grow customer relationships resulting in efficiency gain, cost reduction and revenue growth.
• Experience in working on Salesforce automation, marketing automation, order entry and customer service solutions using Salesforce.com sales, Service Cloud, Force.com, customer and partner portals, Site.com, Visual force and Chatter.
• Extensive experience in Business Process Modeling using various tools such as MS Visio, Share Point, Rational Rose, Visual studio, Optimal Trace, Caliber RDM to create Data Flow Diagrams (DFD), Use cases, User Journey, GUI, Activity, Sequence diagrams and ULM tools.
• Facilitated and participated in Joint Application Development (JAD) and Joint Resource Planning (JRP) sessions with management, SMEs, vendors, users and other stakeholders.
• Experience working with the business users as well as the senior management for Web-based, and client server applications.
• Sound knowledge inCTI, Genesys, Siebel Integration.
• Strong communicator and problem-solver skilled at analyzing/eliciting business needs and transforming them into technical designs, applying technical skills and business knowledge to achieve sound results.
• Excellent interpersonal dexterity with proven ability to converse, liaise, negotiate and relate with a wide range of personalities from diverse socio-economic and cultural backgrounds.
• Entrepreneurial self-starter capable of functioning with equal efficiency as an individual contributor or a team leader/player.

TECHNICAL SKILLS

Methodologies: Software Development Life Cycle SDLC), Waterfall, AGILE, Rational Unified Process

Case Tools: Rational Rose 4.0, MS-VISIO

Tracking Tools: Rational Requisite Pro, Mercury’s Test Director

QA Tools: Mercury Test Director quality center, Jama

SFDC: Apex Data Loader, connect offline, Force.com, Visual force pages

Workflow Tools: MS-Project, MS-Excel, MS-Word, MS-PowerPoint, MS-Publisher

Operating Systems: Windows, Mac, Unix

Database: Oracle 10g, SQL server 2010,2012,2014, DB2, Teradata

PROFESSIONAL EXPERIENCE

Project Lead

Confidential, Cambridge MA

Responsibilities:

• Completed three lifecycle projects which include scoping, implementing and enhancement on community cloud
• Managed QA and implementation teams onsite/off shore and ensured on time delivery
• Identify governance limit of salesforce application for a successful implementation of each project
• Provide Subject matter expert for design solution to scope the requirements using Visio skills providing deeper understanding of the current and future system work flow
• Responsible for design and functionality on community cloud and service cloud.
• Involved in project implementation stage transactional activities which included the project management control and reporting activities carried out regularly, needed to demonstrate control of the project.
• Ingested data from various source including oracle database, flat files to add functionality to HR Responsible for scripting business requirement, solution design and test scripts for the project.
• Review and updated mapping document and transformation rules provided by analyst and implementation team
• Ingested data from various source including database, flat files to add functionality to HR portal
• Deep impact analysis on the system integration on Case management system, Third part application (Qualtrics survey) details captured for sync integration between both applications.
• TEMPEffectively managing project timeline and deliverables via MS project.
• Responsible for maintaining the security by creating various sharing rules and permission sets and writing scripts for Field level Security.
• Responsible for creation and configuration of various homepage components and SSO for communities.
• Responsible for implementation and creation of Change Control Requests. Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements
• Reflect my leadership skills by driving multiple cycles on testing, bug defects logging but hypercare meetings and support after deployment in agile methodology.
• Actively involved in leading the testing and developing the test scripts, test plans, UAT and Training to business users
• Lead the User Acceptance Testing efforts to verifying that the developed reports meets the requirements
• Involved in developing the test strategy and halped in developing QA Test plans for Functional, Integration and System Testing.

Environment: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Custom Fields, Triggers, Workflows Rules, Validation Rules, Google analytics, Qualtrics survey.

Project Lead

Confidential, Washington DC

Responsibilities:

• Managed a team of analysts, developers and testers for timely completion of multiple projects
• Experience in driving Salesforce project for 4000 users on salesforce community cloud
• Responsible for design and work flow functionality on communities.
• TEMPEffectively managing project timeline and deliverables using MS projects
• Design, developed and tested new business requirements and functionality by understanding the business workflow.
• Involved in project implementation stage transactional activities which included the project management control and reported activities carried out regularly, needed to demonstrate control of the project.
• Query Databases for data analysis and facilitated manual testing.
• Responsible for reviewing/updating business requirement, solution design and test scripts for the project.
• Review and updated Source to target mapping documentation (STTM) document and transformation rules provided by analyst and implementation team
• Deep impact analysis on the campaigns, accounts, contacts for both way sync integration between constant contact application and salesforce
• Integrated an external tool with salesforce using Sync apps “Cazoomi” conducting successful data migration from oracle database
• Proficiently created presentations using MS PowerPoint, MS-Visio for flow-charting, Use- Case process models and architectural design of the application to project future state.
• Responsible for managing the data clean up and ensured maintained unique records in both the marketing tools and salesforce.
• Worked extensively on MS excel to filter data and on “Cloudingo” for deduping the data in staging and production.
• Responsible for the migration of data from an external tool and constant contact into Salesforce.
• Actively involved in leading the testing and reviewing test scripts, test plans, UAT and training to the business users.
• Worked on SFDC Sales Cloud and Service Cloud to enhance and track CRM capabilities.
• Responsible for maintaining the security by creating various sharing rules and permission sets and writing scripts for field level security for granting access.
• Responsible for designing and configuration the various homepage components and SSO for communities.
• Involved in developing the test strategy and halped in developing the QA test plans for Functional, Integration and System Testing.

Environment: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Data Loader, Oracle,Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Custom Fields, Triggers, Workflows Rules, Validation Rules, Cazoomi, Constant contacts, Cazoomi Marketing List.

Lead Business Analyst

Confidential, Jersey City, NJ

Responsibilities:

• Facilitated functional requirement gathering from system users and prepared business requirement documents (BRD).
• Responsibilities include leading business requirement definition, translation of business requirements into SFDC terminology and Service Cloud solution design review to ensure business requirement fulfillment.
• Designed and deployed solutions that optimized the sales /service cloud functionality and lead the implementation of these solutions.
• Managed and executed the project with coordination with the onshore/off shore team.
• Help desk support for issues related to the Salesforce.com system, including analyzing and implementing enhancements, creating validation and workflow rules, building ad hoc reports and troubleshooting issues with Salesforce.com plug-in applications.
• Met with key stakeholders to gather detailed business and functional requirements to be built into Salesforce.com.
• Delivered solutions utilizing salesforce.com’s sales cloud, service cloud, and communities’ capabilities creating the ability to identify, nurture, support and grow customer relationships resulting in efficiency gain, cost reduction and revenue growth.
• Implemented Service Cloud by decommissioning and migrating existing Siebel Servicing Portal.
• Designed and implemented process automation and dashboards to decrease administrative work for the Sales, Finance, Marketing and Exec Teams using Salesforce.com CRM.
• Implemented the Rational Unified Process (RUP) methodology guidelines with its various workflows and artifacts in Requirements Management and Development.
• Involved in project implementation stage transactional activities which included the project management control and reporting activities carried out regularly, needed to demonstrate control of the project.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.
• Assisted with CTISalesforceapplication implementation, providing agents with click-to-dial and screen pop capabilities
• Involved in identifying use cases, actors and writing use case narratives. Created use case diagrams and activity diagrams using MS Visio
• Familiar with CTI Salesforce application which is used to provide agents with click-to-dial and screen pop capabilities.
• Lead the User Acceptance Testing efforts to verifying that the developed reports meets the requirements
• Involved in developing the test strategy and halped in developing QA Test plans for Functional, Integration and system testing.

Environment: Project Management, Quality Center, Excel, Saleforce.com platform, VisualForce (Pages, Component & Controllers), Data Loader,Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox, Outlook, MS Office, MS Project, Rational Rose, Rational Requisite Pro, RUP, UML.

Sr. Business Analyst

Confidential, Owings Mills, MD

Responsibilities:

• Lead business initiatives including brainstorming on new functionality for current systems. Extensively involved in gathering business requirements and system requirements and specifications.
• Gathered requirements for all automation workflows as per the business requirements and translated into functional detailed requirements for detail understanding
• Created canned reports in SAP integrating data from various database platforms.
• Analyzed, mapped, cleaned and loaded data from different source to SAP for reporting purpose
• Interacted with the business operations, understands business models, involved in gathering requirements, communicated business process, translated needs into salesforce terms, developed data model, defined objects and relations.
• Defined best-in-classCTIintegration (voice, email and chat) process by driving story writing sessions withthe businessusers.
• Prepared various customized reports on Webi/Deski for reporting purposes using SAP.
• Created various reports and report folders to assist the managers to better utilize SAP as a sales tool and configured various reports for different user profiles based on the needs of the organization.
• Successfully scoped and deployed the CTI internal transfer reporting workflow project using soap web services
• Performed project management activities such as task scheduling, resource allocation and developing charts.
• Created and designed SAP business intelligence reporting and migration from 3.1 to 4.1.
• Designed technical specification documents as per the business specifications. Performed gap analysis between the existing and feature modules.
• Consecutively working on multiple voice projects including providing day to day support to the team
• Analyzed, documented and managed all project requirements with RUP Methodologies. Involved in the creation of Use Case Diagrams, Object Model Diagrams, Activity Diagrams, Class Diagrams, Sequence Diagrams and Data Model Diagrams.
• Created and authored Use Case Diagrams and Activity Diagrams using MS Visio. Used documentation tools such as MS Office, MS Visio and MS Excel to document and deliver Business Requirement documents to the state for approval.
• Gathered business Requirements, analyzed data. Created work flow diagrams and identified scope creep. Progressed from problem statement to well-documented Designs for state approval and for production, and implementation.
• Conducted BRD walkthroughs and obtained sign off from stakeholders. Partner with clients, peers, technical groups to perform quality reviews on business requirements in order to determine if the requirements fulfill the demand of the end users.
• Responsible for implementation and creation of Change Control Requests. Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements
• Involved in conducting Functionality testing, Integration testing, Regression testing and User Acceptance testing (UAT). Provided analysis and insight to QA Team in defects and bugs tracking.
• Developed User Acceptance Test Cases and completed User Acceptance Testing.

Environment: Project Management, MS Office suite, MS Project, XML, SQL, MS Visio, Rational Rose, Quality Center, ClearQuest, Clearcase, RUP, MS Project

Business Analyst

Confidential, Richmond, VA

Responsibilities:

• Created Vision, Scope, and Use Case documents, Business Process Models, System Models depicting software architecture and interaction of system components.
• Converted business requirements into functional requirements. Prepared detailed business specifications for development of systems.
• Involved in developing Business Requirement Documents and System Requirement Specification documents for application development.
• Maintained Requirement Traceability Matrix, Change Requests. Coordinated work plans between the project manager and stakeholders using MS Project.
• Followed the UML based methods using MS Visio to create Use Case Diagrams, State Chart Diagrams and Sequence Diagrams.
• Coordinated Joint Application Development (JAD), interview sessions with the stakeholders throughout SDLC to resolve open issues.
• Worked with the QA teams to get technical designs developed by application and database developers validated against functional specifications.
• Worked with QA managers and developers to get sign offs after internal, external and system testing.
• Wrote Business Requirements Documents (BRD) and Functional Requirements Specifications (FRS) documents.
• Facilitated meetings with products, compliance, operations, vendor and technology stakeholders to define, review and obtain sign-offs for scope documents.
• Defined Use Cases and process flows for new functionality and documented them in Business Requirements Documents.
• Conducted walkthroughs and User Acceptance Tests (UAT) and worked closely with the UAT personnel to ensure that their needs were met.
• Communicated requirements through visually modeled UML diagrams to both management and development teams.

Environment: MS Project, MS Office, Rational Suite, MS Visio, RequisitePro, ClearQuest and RUP, UML.

Business Analyst

Confidential, Long Island City, NY

Responsibilities:

• Gathered Business Requirements, Functional Requirements and documented BRDs, FRDs and Use Case documents.
• Responsible for front to back end support of brokerage systems including trade processing, data extract creation, and distribution of reports to clients.
• Worked closely with risk managers, operation and product control groups to develop initial risk-based margin valuation models for equity finance and brokerage client services.
• Gathered and defined the business and functional requirements, worked with different management teams, programmers and other business partners throughout the process.
• Documented the business and functional requirements and obtained sign-off/approvals through a system walk through.
• Performed business process mappings and performed “as is” and “to be” analysis. Worked together with other team members in interviewing various business groups and identified and prioritized the business and functional requirements.
• Worked closely with the onsite architects to create user-stories and tasks for the requirements backlog.
• Performed extensive functional analysts on data received from various sources and different environments.
• Mapped the current and proposed process conducted GAP analysis. Generated Use Cases, Use Case Scenarios, Activity Diagrams and Data Flow Diagrams.
• Worked together with SMEs, architecture group and technical team leads to detail the interface, customized based on different user roles and functions halped in planning the Sprints.
• Worked with information architects and creative groups in detailing the wire frames and depicting GUI design.
• Developed the test plan/testing strategy and understood the changes to ensure a comprehensive test is planned.
• Developed acceptance criteria/test cases based on requirements and impact analysis.
• Validated system functionality by identifying, analyzing and documenting defects, questionable functions, errors and inconsistencies in software program functions, outputs, online screens, and content.
• Facilitated User Acceptance Testing (UAT) Sessions.

Environment: Microsoft Office Suite, Microsoft Visio, UML, SDLC, RUP, Rational Requisite Pro, Rational Clear Case, Clear Quest, Rational Rose,