SUMMARY

• Around 7 years of experience in Salesforce.com CRM platform using Visual force, Apex classes with substantial experience in Salesforce.com Administration, operational analytics, project management, and quality assurance with emphasis on process improvement.
• Experience in scope, design, testing, training, deployment and follow up on a multitude of strategic projects within Salesforce.com as teh Salesforce.com Developer and Administrator.
• 7 years of professional experience as a developer, with 3 years of experience in Sales force CRM as Developer/Admin.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in data migration usingImport wizard, Apex Data Loaderand other integration tools like Cast Iron.
• Developed SFDC Customized Reports, Dashboards and Processesto continuously monitor data quality and integrity.
• Proficiency in Object Oriented Languages like C++, Java, JSP, Servletsand other Java technologies.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Having good working knowledge in querying databases such as MySQL, SOQL & SOSL queries using Force.com Explorer.
• Excellent communication and inter - personal skills; accustomed to working in both large and small team environments.
• Implemented and delivered projects under Agile Development Environment and Test Driven Environments with large and small Team Projects.

TECHNICAL SKILLS

Force.com: sales force CRM, sales force SFA, Apex Custom Controllers, Apex triggers, Apex classes, Apex web services, Visual force Pages, Eclipse 3.4, Force.com IDE, Apex Data Loader, SOQL, SOSL, Analytical snapshots, Workflows and Approvals, Case management Automation, Sandbox testing.

SalesforceTools: Cast-iron, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Database: MY SQL

Operating Systems: Windows 9X, 2000, Vista, Linux, Windows 7

Web: HTML, CSS, JSP, SOAP, WSDL, XML

Languages: Apex, C, C++, JAVA, JAVA Servlets, JSP.

PROFESSIONAL EXPERIENCE

Confidential, NE

Salesforce Developer

Responsibilities:

• Developed sales and marketing apps on Salesforce.com platform using CRM Process.
• Involved in Salesforce.com Application Setup activities and customized teh appsto match teh functional needs of teh organization.
• Interacted with various business team members to gather teh requirements and documented teh requirements.
• Designed and developed SFA based Application onForce.com Platformin Salesforce.com environment with Apex programming language at backend and Visual-Forcepages as user interface.
• Used Sales Force Automation(SFA)for Sales Lead Management, Account and Contact Management and Approvals and Workflow.
• Implemented teh requirements on Salesforce.com platform and Force.com IDEPlug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation ruleson the objects and tabs, Components and Visual Force Pages.
• Createdpage layouts, search layoutsto organizefields, custom links, related lists,and other components on a record detail and edit pages.
• Created workflow rulesand defined related tasks, time triggered tasks, email alerts, filed updatesto implement business logic.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Developed and configured various Reportsand Report Foldersfor different user profiles based on teh need in teh organization.
• Developed Custom Objects, Custom Reportsand configured the Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics.
• Used the sandbox for testing and migrated teh code to teh deployment instance after testing.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, JavaScript, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates, Web Services API.

Confidential, NYC

Salesforce Developer

Responsibilities:

• Involved in CRM process like Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts.
• Created custom objects, triggers, validation rules to halp track internal halp desk cases, customize campaign budgeting and lead qualification.
• Developed Apex Triggers, Apex Classes and Test Methods
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages.
• Customized standard sales force objects like Accounts, Contacts, case management and solutions.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to teh SFDC data store for optimizing data retrieval speeds.
• Created an interactive UI to improve customer experience while recording teh damage incurred to teh property using Visual force pages.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup
• Report folders to autanticate users based on their profiles (permissions).
• Worked on Cast Iron Integration Solution which simpli ed application migration and integration.
• Used analytic snapshots for bi-weekly reports.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Created formula fields and hyperlink formula fields.

Environment: APEX, Web services, SOSL, SOQL, Force.com IDE, Import Wizard, Java Script, Visual Force Pages, Workflows, Cast Iron,and Ajax.

Confidential, Sunnyvale, CA

Salesforce Developer

Responsibilities:

• As a SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Customized standard sales force objects like products, price books, case management and solutions.
• Created custom Objects and Fields- Leads, Marketing, Campaign, Dashboard, Sales, Accountsetc.
• Administered Salesforce.comSFA setup, which involved modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Developed APEX triggers, Classes, Test methods & Visual Force pages to implement teh custom functionality.
• Createduse case scenarios, custom work flow and business logic.
• Developed a flex based custom application for data validation and check for data discrepancies.
• Configured security and organizational hierarchy for sales for Salesforce implementation.
• Evaluated Salesforce.com support module for call-center and halp desk application.
• Configured Data Loader and uploaded data in CSV files into Salesforce, checking for teh correctness of teh data.
• Established deployment strategy for implementing Salesforce.com changes.
• Responsible for encoding teh password added with Security Token.
• Performed code review of teh application to make sure teh source code conforms to industrial coding standardsand followed good programming practices.
• Enhanced teh application tobridge teh gapsbetween teh Organization's requiredbusiness functionality and application's current functionality.

Environment: APEX, Web services, SOSL, SOQL, Force.com IDE, Import Wizard, Visual Force Pages, Workflows, Ajax.

Confidential, NY

Salesforce Developer

Responsibilities:

• Managed teh technical delivery of integrations and custom extensions.
• Customized page layouts for standard and custom objects.
• Configured users, roles, permissions and profiles as per business requirement.
• Used License Management Application (LMA) for limiting teh access of applications to certain number of users.
• Developed Salesforce.com workflow rules and triggers using Apex for updating Users based on Location records.
• Developed apex classes and triggers.
• Developed Custom Application for expense reporting.
• Our team installed and deployed Organizational view using Apex Triggers.
• Designed complex reports using XML.
• Developed validation and trigger code for objects and fields.
• Established deployment strategy for implementing salesforce.com changes.
• Developed a report for standard reports as per business needs

Environment: Apex, Visual force, XML, Data loader, HTML, Force.com IDE, Cast Iron.

Confidential

Java Developer

Responsibilities:

• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Built base framework, common critical reusable classes for dependent modules.
• Code development for Report module.
• Understood teh business process and developed presentation layer components, using Velocity, HTML and JavaScript.
• Prepared test cases for modules.
• Coded Velocity and HTML for teh presentation layer.
• Coordinated with teh back end team for integration issues.
• Participated in code review and testing of teh enhancements done.
• Handled teh escalations were handled and rectified teh error immediately.
• Planned for teh releases, analyzed teh bugs and also did teh effort estimation.
• Completed teh coding in estimated time and halped teh QA team in completing teh testing.
• Participated in Unit testing and performance testing.
• Involved in teh Release Process.
• Responsible for taking back up, and code versioning-using VSS.

Confidential

Software Developer

Responsibilities:

• Studied teh project requirement and designed teh project. Created tables, views, synonyms and sequences.
• Created Database Triggers, Stored Procedure, Functions and Packages. Optimized queries using rule based & cost based approach.
• Created database objects like tables, views, synonyms, indexes and sequences.
• Created front-end applications using forms and reports.
• Used SQL Loader and Export, Import utilities for data loading.
• Modified existing forms, reports, and graphs as per teh enhancement. Tested all teh new and modified program units.
• Extensively used triggers, PL/SQL procedures, packages, functions while developing teh forms and reports.
• Provided End-user training and support.