SUMMARY

• Over 7+ years of extensive and progressive IT experience in all phases of Software Development LifeCycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java technologies.
• 5+ years of Techno - Functional experience in Salesforce.com CRM and Force.com platform wif proficiency as a Salesforce Developer & Administrator.
• Experience in analysis of business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Experience in working on security and sharingrules at object, field and recordlevel for different users at various levels of organization.
• Expertise in SFDC Administrative tasks like creating Objects, Fields, Users, Roles, Profiles, Page Layouts, Approvals, Workflows, Validation rules, Reports, Dashboards, Sandboxes, Permission Sets.
• In depth understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting.
• Good noledge on CaseAssignment, KnowledgeManagementandCaseescalationrules.
• Expertise in developing UIcomponents using Visualforcepages, Visualforce components, Apex controllers, HTML, Java script, CSS, XML.
• Expertise in developing and deploying Apex Classes, Controllers, Triggers, Schedulers, Batch Apex, Test Classes, Web services (SOAP, REST), Partner, Enterprise, Apex and Tooling WSDL.
• Experience in writing complex SOQL, SOSL queries.
• Expertise in Data Migration using Importwizard, workbench and other data integration tools like pentaho, Jitter bit, Apex Data Loader using BULK API.
• Expertise in processintegration (Synchronous and Asynchronous) wif other platforms using SOAP and REST Web services and Enterprise tools.
• Acquainted and well versed wif CRM processes like Sales,Marketing, CustomerService and CustomerSupport,BusinessProcesses and recommended solutions to improve their processes using SFDC.
• Extensive experience in implementation of SalesforceChatter.
• Extensively worked on Salesforce.com sandbox and production environments including creatingSandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool and Change set.
• Experience in deploying the AppExchangeapplications and integrating wif thirdpartyapplications.
• Excellent inter-personal skills and communications.
• Accustomed to working in both large and small team environments.
• Self-motivated and ability to adapt quickly to challenges and changing business environments.

TECHNICAL SKILLS

CRM Applications: Salesforce.com: Sales Cloud, Service Cloud. Salesforce.com AppExchange:Applications that integrate to salesforce.com Conga Reports, Dupe Blocker, who is online etc.

Business Processes: Service Requests and Activities, Lead Management, Quotes and Proposals, Campaign Management, Case Management, Data Cleansing and De-duplication.

Salesforce.com Modules: Sales Cloud: Salesforce automation including Leads, Web to Lead, Accounts,Contacts, Opportunities, Contracts, Forecasts, Price Books, Products, Sites. Service Cloud: Cases, Solutions, Ideas, Customer Portal, Web to Case, Email to Case, Knowledge base.

Configuration Skills: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models,time based workflows,Reports, Dashboards, Formula Fields and Cross Object Formula Fields, Overall User Management, Web to Lead, Web to CaseCustomer Portal,Salesforce.com Sites, Security and Sharing Model. Email and Document Templates

Data Migration Skills & Tools: Data Analysis Data Migration Salesforce.com Data Loader (Normal, Bulk API) Salesforce.com import wizard Pentaho Workbench

Programming languages: Apex, Java, HTML, XML, CSS, JavaScript.

Force.com and Otherwise: Visualforce Pages and Controllers, Triggers, SOQL, SOSLBatch Apex, Web Service methods, Email Services, Schedule Apex, Future methods, Sandbox Management, Deployment Management, Eclipse-managed development and deployment, Ant-managed metadata retrieval and deployment

PROFESSIONAL EXPERIENCE

Confidential, KS

SFDC Developer

Responsibilities:

• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Proactively discover the underlying business goal and needs.
• Maintained Salesforce.com data integrity - including data cleanse using Demand Tools and Dupe blocker.
• Provide solutions to problems clients face
• Worked in cross functional team to understand the new requirements.
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Partner wif business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes
• Conducted Training sessions for End users and testing team.
• Review AppExchange applications for functionality and security risks

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, CA

Salesforce Developer

Responsibilities:

• Developed SFDC ETL processes using Cast Iron, Java and Salesforce Web Services Java API.
• Delivered project reports using conation of custom objects and standard objects.
• Created mash-ups to include data from many external end-points such as including financial information from 3rd parties in the customer’s profile (Accounts) using WSDL and XML Stream Reader.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Integrated SFDC wif external systems using Salesforce Partner Web Services for approval and custom workflow solution.
• Developed SFDC site and customer portal for various organizational units and partners.
• Set up various security levels and privileges by customizing client team Profiles and Roles
• Created data migration document for a to &fro migration of data from SFDC environment
• Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.
• Implemented on demand pricing and products configuration using Ajax and JavaScript.

Environment: SFDC, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, mash-ups, API.

Confidential - Rahway, NJ

SFDC Developer & Administrator

Responsibilities:

• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Proactively discover the underlying business goal and needs.
• Maintained Salesforce.com data integrity - including data cleanse using Demand Tools and Dupe blocker.
• Provide solutions to problems clients face
• Worked in MOM tracking for follow up on meeting and lead generation.
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Partner wif business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes
• Resolved Salesforce.com usage problems.
• Conducted Training sessions for End users and testing team.
• Review AppExchange applications for functionality and security risks.
• Support change management for all applications in a Salesforce.com instance

Confidential - Fort Lauderdale, FL

SFDC Administrator

Responsibilities:

• Involved in Requirements gathering wif multiple project managers, to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Involved in preparing the complete Documentation of Work flow for Salesforce
• Worked directly wif senior management to establish parameters for designing the system.
• Developed Data structure, schema and Graphical User Interface for Databases using SQL and VBScript.
• Worked on Business processes streamlining and processes re-engineering
• Integrated database wif the proprietary software.
• Participated in the training sessions provided by the Salesforce team
• Repaired old MS Access databases to make it “error-free”.
• Generated graphical reports using Macros and Queries
• Implemented Email to Case for various businesses and developed Assignment rules and workflows to assign and notify the cases to users or queues.
• Implemented security and sharing rules at object, field and record level for different users in the organization
• Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales
• Involved in preparation of the Training Manual for the releases
• Assisted in testing the application whether all the user requirements were catered to by the application.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls

Confidential, San Francisco, CA

Java Developer

Responsibilities:

• Responsible for performing Administrative functions in Salesforce.com.
• Used Rational Rose for designing Class Diagrams, Sequence Diagrams based on UML concepts.
• Actively involved design of the application architecture in lines of MVC Architecture wif EJB and simple Java Beans as a Model, JSP as view and Servlets as a Controller.
• Involved in design and development of the presentation layer using JSP, Java servlets.
• MVC Pattern Architecture for development of the application.
• Implementation of J2EE Design pattern (Value objects, Singleton pattern).
• Developed data access layer using CMP Entity Beans and value objects.
• Involved in writing Stored Procedures, Triggers and Cursors using PL/SQL.
• Involved in Shell Scripting on bash and KORM shell on UNIX platform using Perl language.
• Singleton classes implemented that were used in mapping handlers based on actions and the navigation conditions.
• Involved in understanding business requirements and functionality of Cost Management Reporting
• Supported in advisor portal development using web logic page flows and web logic portal.
• Worked on web scraping to extract content from a website over HTTP for transforming that content into another format such as HTML and XML

Confidential

Java Developer

Responsibilities:

• Written low-level design for features Document Creation, Container Creation and Document Relocation.
• Handled assignments in developing UI pages using JSP, Html, DHTML, CSS and JavaScript technologies for modules in BDMS.
• Application developed in MVC architecture using Struts, JSP, Ajax, HTML, Java Script, CSS, JMS and Hibernate.
• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Updated the required data in the DB2 database to save and update the database using hibernate, corresponding to actions performed in the struts class.
• Used Struts tag library extensively wif html
• Involved in understanding business requirements and functionality of Cost Management Reporting.
• Involved in drawing the UML diagrams such as Use Case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Developed java classes for posting and processing mails using EJB and Java Mail API.
• Added multithreading for distributed applications.
• Deployment of the application in the Web Logic Application server.