Sfdc Solution Architect Resume
Dallas, TX
SUMMARY
- 8 years of experience in the IT industry wif over 5 years of experience in Salesforce.com as Solution Architect, Project Lead and 3 years of experience as Business Analyst in Customer Relationship Management (CRM) process
- Strong noledge of SDLC (Software Development Life Cycle) methodology, QALC (Quality Assurance Life Cycle) and Project Life Cycle.
- Led the Functional team to design solutions and configure the system to meet business requirements
- Responsible for multiple conversions and integrations from legacy system to Salesforce and maintain data integrity wifin multiple systems.
- Congregated and rendered input to business requirements for new Salesforce.com implementation.
- Ensured dat latest capabilities of the platform are utilized for developing strategies to take advantage of the inanimate Salesforce.com features.
- Experienced in Administration setup - Manage Users, Security Controls, Data Management, Validation of Roles and Profiles, customization of the page layouts
- Interpreted the sequence of actions for the business process using the Workflow Alerts & Approval.
- Expertise in using Conga Merge and Cloud 9 third party applications for Salesforce.com for generating documents and taking data snapshots
- Assisting development team in creating inbound and outbound change sets to move them to respective environments
- Contrived in integrating Salesforce.com wif JD Edwards for auto abstraction of the opportunities through ETL tool
- Provided best practices and recommendations for application development and deployment.
- Scrutinized and accomplished Lead Management, Campaign Management, Case Management and Activity Management.
- Staunch background in requirements elicitation, analysis, management and prioritization
- Extensive experience in conducting JAD sessions, user interviews, Scrum stand-up meetings
- Solid understanding of Business Process Flows, Data Modeling, Design & Analysis, Requirement Traceability Matrix, As-Is and To-Be processes.
- Excellent Client relationship, Interpersonal, Communicational, Organizational, Project Management skills wif unparalleled work ethics
TECHNICAL SKILLS
Operating Systems: Windows (95, 2000, 2003, XP, 7) and familiar wif Ubuntu
SDLC Methodologies: Rational Unified Process, Agile/Scrum/Sprint and Waterfall Methods
Requirement & Modeling Tools: Workspace, Rational Requisite Pro & MS Visio
Software: Salesforce.com, Oracle
PROFESSIONAL EXPERIENCE
SFDC Solution Architect
Confidential - Dallas, TX
Responsibilities:
- Analyze the requirements gathered by the functional teams and plan them for release in phases.
- Develop business procedures to pass the requirements from SFDC to Miles33 where the development for Graphics is handled
- Designed the process to handle the communication between external and internal users using Chatter Desktop Plus.
- Designed the process to de-dupe and re-use the records dat come in on an annual basis from external integrated sources
- Defined the translation and transformation procedures for Informatica to pass the data transaction requests from power center to SFDC
- Lead the functional and development teams to deliver the solutions as per the scrum schedule
- Plan testing/deployment schedules and backlog items from phases.
SFDC Implementation Lead
Confidential - Dallas, TX
Responsibilities:
- Develop project charters and define scope to support the application release in phases
- Design and translate the Sales process into a solution to support the cross functional departments wif in the application
- Implement the integration between Salesforce.com and SQL database for analytical reporting to support finance team.
- Configure Appirio Content Management for property portfolio management
- Enhance the process flows for managed packages like Geopointe and Spatial-Key
- Develop business procedures to support the integration between SFDC and external application such as the IH iOS App and external websites
SFDC Implementation Consultant
Confidential - Atlanta, GA
Responsibilities:
- Understand and translate the Sales process into a solution
- Led the integration team to maintain a single master data for customer information referencing the ERP systems.
- Design the conversion approach for Sales data migration from Siebel CRMOD to SFDC
- Proficiently documented Use Cases, Activity Diagrams and Data Flow Diagrams for the projects, which include configuring new departments, workgroups, integrating systems for Confidential .
- Led cross-functional teams dat address strategic business issues involving CRM and sales operations.
- Provide functional solutions for sales business processes wifin multiple levels of the organizations.
- Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
- Identify SFDC usage problems and craft technical / communication plans to IT/business teams.
- Responsible for Training material and conducted training session in 'Train the Trainer' model.
SFDC Functional Consultant
Confidential - Atlanta, GA
Responsibilities:
- Understand and translate the Support process into a solution
- Proficiently documented Use Cases, Activity Diagrams and Data Flow Diagrams for the projects, which include configuring new departments, workgroups, integrating systems and developing customer portal for Confidential .
- Led the development, testing and implementation of support enhancements
- Assisting development team in creating inbound and outbound change sets to move them to respective environments
- Maintained multiple user roles, security, profiles, workflow rules and triggers in every environment
- Customer portal enhancements for users to access the integrated application
- Extensive experience wif data loading tools to update, insert records for data conversion from Siebel CRMOD (source system) to SFDC (target system)
- Worked wif Oracle developers by assisting them in creating the schema of the objects to perform translation and transformation of the data extracted from Siebel CRMOD.
- Led cross-functional teams dat address strategic business issues involving CRM and sales operations.
- Implementing and managing various services business processes wifin multiple levels of the organizations.
- Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
- Identify SFDC usage problems and craft technical / communication plans to IT/business teams.
Sr. Business Analyst/Salesforce.com ADMINISTRATOR
Confidential - Los Angeles, CA
Responsibilities:
- Understand and translate the Sales & Marketing strategy, business goals, and business processes into a solution
- Proficiently documented Use Cases, Activity Diagrams and Data Flow Diagrams for projects like configuring new departments, integrating systems and developing authenticated websites
- Independently perform development, testing and implementation of the business process
- Documenting and updating relates of SalesForce.com software and system administration focusing on Service cloud
- Configure and manage third party applications to generate documents from Salesforce.com through Conga Merge
- Configure and manage third party application for daily snapshots of the data for the financial analysts through Cloud 9
- Contrived in integrating Salesforce.com wif JD Edwards for auto abstraction of the opportunities through ETL tool
- Creating approval matrix and defining work flow process depending on the requirements
- Assisting development team in creating inbound and outbound change sets to move them to respective environments
- Created page layouts and field security depending on the user profile
- Customized dashboards and reports depending on the user requirements
- Maintain multiple user roles, security, profiles, workflow rules, etc
- Support, train new end users and create User manual on the salesforce.com application
- Maintaining customer portal users to access the integrated application, developed on a flash builder
- Used Data Loader to update, insert records for products, accounts and other custom objects
- Customize the settings for user profiles to has Salesforce.com to Outlook synchronization
- Participate in cross-functional teams dat address strategic business issues involving CRM and sales operations.
- Implementing and managing various complex sales, marketing, legal and services business processes wifin multiple organizations.
- Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
- Identify SFDC usage problems and craft technical / communication plans to IT/business teams.
Business Analyst/Salesforce.com ADMINISTRATOR
Confidential - San Diego, CA
Responsibilities:
- Conducted requirement gathering using focus groups, document analysis, interviews and prototyping
- Prepared Project Definition Document and the Functional Specification Document
- Conducted the SWOT analysis and configured the GAP analysis matrix for the business to implement Salesforce.com
- Reinforced wif the Project Manager to ensure dat the deliverables meet business needs wif the help of Requirement Traceability Matrix.
- Worked wif developers for the designing and development of client Salesforce.com implementations
- Strengthened customer relationships by externally delivering email marketing campaigns to them
- Contract Opportunities and leads generated are tracked by Salesforce.com wif the projected plan created
- Analyzed pipeline and forecasting trends for sales and marketing reports
- Responsible for performing administrative functions in Salesforce.com CRM such as create/modify pick-lists and lookup fields
- Used Data loader for data management in Force.com platform
- Involved in functional testing of Salesforce.com, developed test cases and test plans to cover entire end to end business process.
- Extensively involved in User Acceptance Test (UAT) and User training of the Salesforce.com
- Represented the Support team in project meetings for new applications and solutions, communicate support requirements
Salesforce.com ADMINISTRATOR
Confidential - Alpharetta, GA
Responsibilities:
- Involved in requirement gathering, business analysis, for salesforce.com implementation
- Worked on translating and documentation of business requirements into functional requirements
- Successfully developed the program plan wifin the estimated time, effort and quality goals
- Managed and deployed Salesforce.com CRM solution to multiple departments wifin the organization
- Created detailed data mapping document for integrating various systems wif Salesforce.com
- Extensively involved as a Salesforce.com administrator which involves setups, customization and support
- Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines
- Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements
- Exported data from legacy system and imported into SFDC through Apex data loader
- Created and Implemented workflow rules, business and approval process
- Worked wif custom Reports and report generation
- Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT)
- Involved in training and presenting to tiers wifin the company
Business Analyst
Confidential
Responsibilities:
- Provided critical business analysis to senior management for economic modeling, return on investment resource optimization.
- Functioned as the primary liaison between the business line, operations, and the technical areas for the project cycle.
- Assisted in translating business requirements into application functionality for redesigned business processes for Sales and Marketing Automation
- Documenting requirements by interviewing and brainstorming wif the SME’s and create requirement specification artifact as the outcome of the RAD sessions
- Preparing the visual models for the application using Rational Rose to create Use Case, Activity, Sequence diagrams
- Decompose Business and User requirements into functional requirements and quality
- Participating in reviews of completed requirements to ensure dat the requirements were built correctly
- Involved wif QA team in creating test cases as well as conducting integrated testing and user acceptance testing
- Worked on requirements tractability (RTM) along wif the Project Manager to ensure dat the deliverables meet business needs
- Created Business Requirement documentation and assisted in UAT
- Assisted in Business Process Definition, application design review and end user training