SUMMARY

• 8 years of experience in teh IT industry wif over 5 years of experience in Salesforce.com as Solution Architect, Project Lead and 3 years of experience as Business Analyst in Customer Relationship Management (CRM) process
• Strong noledge of SDLC (Software Development Life Cycle) methodology, QALC (Quality Assurance Life Cycle) and Project Life Cycle.
• Led teh Functional team to design solutions and configure teh system to meet business requirements
• Responsible for multiple conversions and integrations from legacy system to Salesforce and maintain data integrity wifin multiple systems.
• Congregated and rendered input to business requirements for new Salesforce.com implementation.
• Ensured that latest capabilities of teh platform are utilized for developing strategies to take advantage of teh inanimate Salesforce.com features.
• Experienced in Administration setup - Manage Users, Security Controls, Data Management, Validation of Roles and Profiles, customization of teh page layouts
• Interpreted teh sequence of actions for teh business process using teh Workflow Alerts & Approval.
• Expertise in using Conga Merge and Cloud 9 third party applications for Salesforce.com for generating documents and taking data snapshots
• Assisting development team in creating inbound and outbound change sets to move them to respective environments
• Contrived in integrating Salesforce.com wif JD Edwards for auto abstraction of teh opportunities through ETL tool
• Provided best practices and recommendations for application development and deployment.
• Scrutinized and accomplished Lead Management, Campaign Management, Case Management and Activity Management.
• Staunch background in requirements elicitation, analysis, management and prioritization
• Extensive experience in conducting JAD sessions, user interviews, Scrum stand-up meetings
• Solid understanding of Business Process Flows, Data Modeling, Design & Analysis, Requirement Traceability Matrix, As-Is and To-Be processes.
• Excellent Client relationship, Interpersonal, Communicational, Organizational, Project Management skills wif unparalleled work ethics

TECHNICAL SKILLS

Operating Systems: Windows (95, 2000, 2003, XP, 7) and familiar wif Ubuntu

SDLC Methodologies: Rational Unified Process, Agile/Scrum/Sprint and Waterfall Methods

Requirement & Modeling Tools: Workspace, Rational Requisite Pro & MS Visio

Software: Salesforce.com, Oracle

PROFESSIONAL EXPERIENCE

SFDC Solution Architect

Confidential - Dallas, TX

Responsibilities:

• Analyze teh requirements gatheird by teh functional teams and plan them for release in phases.
• Develop business procedures to pass teh requirements from SFDC to Miles33 where teh development for Graphics is handled
• Designed teh process to handle teh communication between external and internal users using Chatter Desktop Plus.
• Designed teh process to de-dupe and re-use teh records that come in on an annual basis from external integrated sources
• Defined teh translation and transformation procedures for Informatica to pass teh data transaction requests from power center to SFDC
• Lead teh functional and development teams to deliver teh solutions as per teh scrum schedule
• Plan testing/deployment schedules and backlog items from phases.

SFDC Implementation Lead

Confidential - Dallas, TX

Responsibilities:

• Develop project charters and define scope to support teh application release in phases
• Design and translate teh Sales process into a solution to support teh cross functional departments wif in teh application
• Implement teh integration between Salesforce.com and SQL database for analytical reporting to support finance team.
• Configure Appirio Content Management for property portfolio management
• Enhance teh process flows for managed packages like Geopointe and Spatial-Key
• Develop business procedures to support teh integration between SFDC and external application such as teh IH iOS App and external websites

SFDC Implementation Consultant

Confidential - Atlanta, GA

Responsibilities:

• Understand and translate teh Sales process into a solution
• Led teh integration team to maintain a single master data for customer information referencing teh ERP systems.
• Design teh conversion approach for Sales data migration from Siebel CRMOD to SFDC
• Proficiently documented Use Cases, Activity Diagrams and Data Flow Diagrams for teh projects, which include configuring new departments, workgroups, integrating systems for Confidential .
• Led cross-functional teams that address strategic business issues involving CRM and sales operations.
• Provide functional solutions for sales business processes wifin multiple levels of teh organizations.
• Demonstrated ability to TEMPeffectively communicate technical issues and resolve problems at all levels of teh organization both internally and externally.
• Identify SFDC usage problems and craft technical / communication plans to IT/business teams.
• Responsible for Training material and conducted training session in 'Train teh Trainer' model.

SFDC Functional Consultant

Confidential - Atlanta, GA

Responsibilities:

• Understand and translate teh Support process into a solution
• Proficiently documented Use Cases, Activity Diagrams and Data Flow Diagrams for teh projects, which include configuring new departments, workgroups, integrating systems and developing customer portal for Confidential .
• Led teh development, testing and implementation of support enhancements
• Assisting development team in creating inbound and outbound change sets to move them to respective environments
• Maintained multiple user roles, security, profiles, workflow rules and triggers in every environment
• Customer portal enhancements for users to access teh integrated application
• Extensive experience wif data loading tools to update, insert records for data conversion from Siebel CRMOD (source system) to SFDC (target system)
• Worked wif Oracle developers by assisting them in creating teh schema of teh objects to perform translation and transformation of teh data extracted from Siebel CRMOD.
• Led cross-functional teams that address strategic business issues involving CRM and sales operations.
• Implementing and managing various services business processes wifin multiple levels of teh organizations.
• Demonstrated ability to TEMPeffectively communicate technical issues and resolve problems at all levels of teh organization both internally and externally.
• Identify SFDC usage problems and craft technical / communication plans to IT/business teams.

Sr. Business Analyst/Salesforce.com ADMINISTRATOR

Confidential - Los Angeles, CA

Responsibilities:

• Understand and translate teh Sales & Marketing strategy, business goals, and business processes into a solution
• Proficiently documented Use Cases, Activity Diagrams and Data Flow Diagrams for projects like configuring new departments, integrating systems and developing autanticated websites
• Independently perform development, testing and implementation of teh business process
• Documenting and updating relates of SalesForce.com software and system administration focusing on Service cloud
• Configure and manage third party applications to generate documents from Salesforce.com through Conga Merge
• Configure and manage third party application for daily snapshots of teh data for teh financial analysts through Cloud 9
• Contrived in integrating Salesforce.com wif JD Edwards for auto abstraction of teh opportunities through ETL tool
• Creating approval matrix and defining work flow process depending on teh requirements
• Assisting development team in creating inbound and outbound change sets to move them to respective environments
• Created page layouts and field security depending on teh user profile
• Customized dashboards and reports depending on teh user requirements
• Maintain multiple user roles, security, profiles, workflow rules, etc
• Support, train new end users and create User manual on teh salesforce.com application
• Maintaining customer portal users to access teh integrated application, developed on a flash builder
• Used Data Loader to update, insert records for products, accounts and other custom objects
• Customize teh settings for user profiles to have Salesforce.com to Outlook synchronization
• Participate in cross-functional teams that address strategic business issues involving CRM and sales operations.
• Implementing and managing various complex sales, marketing, legal and services business processes wifin multiple organizations.
• Demonstrated ability to TEMPeffectively communicate technical issues and resolve problems at all levels of teh organization both internally and externally.
• Identify SFDC usage problems and craft technical / communication plans to IT/business teams.

Business Analyst/Salesforce.com ADMINISTRATOR

Confidential - San Diego, CA

Responsibilities:

• Conducted requirement gathering using focus groups, document analysis, interviews and prototyping
• Prepared Project Definition Document and teh Functional Specification Document
• Conducted teh SWOT analysis and configured teh GAP analysis matrix for teh business to implement Salesforce.com
• Reinforced wif teh Project Manager to ensure that teh deliverables meet business needs wif teh halp of Requirement Traceability Matrix.
• Worked wif developers for teh designing and development of client Salesforce.com implementations
• Strengtaned customer relationships by externally delivering email marketing campaigns to them
• Contract Opportunities and leads generated are tracked by Salesforce.com wif teh projected plan created
• Analyzed pipeline and forecasting trends for sales and marketing reports
• Responsible for performing administrative functions in Salesforce.com CRM such as create/modify pick-lists and lookup fields
• Used Data loader for data management in Force.com platform
• Involved in functional testing of Salesforce.com, developed test cases and test plans to cover entire end to end business process.
• Extensively involved in User Acceptance Test (UAT) and User training of teh Salesforce.com
• Represented teh Support team in project meetings for new applications and solutions, communicate support requirements

Salesforce.com ADMINISTRATOR

Confidential - Alpharetta, GA

Responsibilities:

• Involved in requirement gathering, business analysis, for salesforce.com implementation
• Worked on translating and documentation of business requirements into functional requirements
• Successfully developed teh program plan wifin teh estimated time, effort and quality goals
• Managed and deployed Salesforce.com CRM solution to multiple departments wifin teh organization
• Created detailed data mapping document for integrating various systems wif Salesforce.com
• Extensively involved as a Salesforce.com administrator which involves setups, customization and support
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines
• Customized Company Profile, Security & Access Controls and Communication Templates as per teh organization requirements
• Exported data from legacy system and imported into SFDC through Apex data loader
• Created and Implemented workflow rules, business and approval process
• Worked wif custom Reports and report generation
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT)
• Involved in training and presenting to tiers wifin teh company

Business Analyst

Confidential

Responsibilities:

• Provided critical business analysis to senior management for economic modeling, return on investment resource optimization.
• Functioned as teh primary liaison between teh business line, operations, and teh technical areas for teh project cycle.
• Assisted in translating business requirements into application functionality for redesigned business processes for Sales and Marketing Automation
• Documenting requirements by interviewing and brainstorming wif teh SME’s and create requirement specification artifact as teh outcome of teh RAD sessions
• Preparing teh visual models for teh application using Rational Rose to create Use Case, Activity, Sequence diagrams
• Decompose Business and User requirements into functional requirements and quality
• Participating in reviews of completed requirements to ensure that teh requirements were built correctly
• Involved wif QA team in creating test cases as well as conducting integrated testing and user acceptance testing
• Worked on requirements tractability (RTM) along wif teh Project Manager to ensure that teh deliverables meet business needs
• Created Business Requirement documentation and assisted in UAT
• Assisted in Business Process Definition, application design review and end user training