SUMMARY

• 7+ years of overall professional IT experience including 6 years of experience in Salesforce Development, Administration and also around 1 year of experience in Java/J2EE technologies.
• Certified Salesforce Developer.
• Have been involved in multiple Software Development Life Cycle (SDLC) phases like requirement gathering, requirement analysis, design, development, implementation & enhancement of IT Projects.
• Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Templates, Reports, Dashboards, Tasks and Events.
• Experience in CLM Administration and Territory configuration.
• Expertise in Salesforce.com Triggers, Visual Force Pages, Core, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL, Test Classes, SOAP API and REST API, Eclipse Migration.
• Experience with End to End Project implementation with Salesforce.
• Expertise with Force.com platform and Full Cycle Implementation.
• Worked with custom SOAP and REST services in .NET applications and Experience customizing and extending SaaS applications.
• Experience with CRM eco system and deeply involved in Integration with Enterprise systems.
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process and dynamic approval process
• Experience with Performance Monitoring and Testing in the Salesforce Cloud.
• Experienced in all stages of SDLC that includes design, testing and migration from development to production.
• Experience with Deployment models, Scrum& Agile environment.
• Expertise in the execution of majorsalesforce.com Projects and Visual modeling Techniques.
• Worked with Apex Data Loader Tool to migrate the data from other data base.
• Customized the standard objects according to the business requirements by using Visual force components.
• Experience in integration of salesforce products with other ERP software’s such as JDE, SAP and also deeply involved in Integration of salesforce.com with SharePoint, Exact target, inside sales, Conga.
• Experience in Sales& Service Clouds.
• Experience in Financial Services, Call Center Management with SAP, Data Masters& Veeva CRM applications.
• Experience with Portfolio Management, Informatica, ETL tools such as Boomi, Pervasive.
• Thorough understanding of all governor limits in Saleforce.com.
• Experience in working with Eclipse IDE with Force.com.
• Worked as a Salesforce.com administrator for Enterprise edition.
• Expertise with Object Oriented Design (OOD), Analysis (OOA).

TECHNICAL SKILLS

Force.com: Sales force CRM, Sales force SFA, ApexCustom Controllers, Apex triggers, Apex classes, Apex web services, Visual force Pages, Eclipse 3.4, Force.com IDE, Apex Data Loader, SOQL, SOSL, Analytical snapshots, Workflows and Approvals, CaseManagement Automation, Sandbox testing.

Salesforce Tools: Cast - iron, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform

Database: MySQL.

Web: HTML, CSS, JSP, SOAP, WSDL, XML,RDBMS, SOA,MVC3, AJAX,JSON.

Operating Systems: Windows 9X/2000/Vista/7, Linux

PROFESSIONAL EXPERIENCE

Confidential, Middletown, NJ

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed various Custom Objects, Tabs, Components and Visual force Pages and Controllers.
• Created and configured the Canvas app by using web server OAUTH AUTHENTICATION FLOW.
• Worked with enterprise workflow and business processes to enable new kinds of enterprise applications on demand by using FORCE.COM SOA.
• Worked with Authentication using Salesforce.
• Enable SOA-based business processes, such as enterprise applications, to be created, maintained and leveraged on demand.
• Worked with service cloud on Desktop and mobile devices.
• Embedded One-touch service directly into products by using Service cloud.
• Used Salesforce as a CRM for strong agent ID and information.
• Developed code for Canvas app for initiating the standards based OAUTH FLOW.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
• Communicating with executive management on project status and overall project progress against target.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Developed and deployed workflows and approval processes for opportunities and products / assets management.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Used Sales Force Automation(SFA)for Sales Lead Management, Account and Contact Management and Approvals and Workflow.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Reports and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects. Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Salesforce.com platform,Force.com Canvas SDK, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, Eclipse IDE Plug-in, Data Loader,Force.com SOA.

Confidential, Madison, WI

Salesforce Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Worked with other Developers to send data to a downtown inventory system.
• Interacted with the Salesforce.com premium tech support team on a regular basis Interacted with various business team members to gather the requirements and documented the requirements.
• Designed and developedSFAbased Application onForce.com Platformin Salesforce.com environment withApexprogramming language Confidential backend and Visual-Forcepages as user interface.
• Used Sales Force Automation(SFA)for Sales Lead Management, Account and Contact Management and Approvals and Workflow.
• Implemented the requirements onSalesforce.com platformandForce.com IDEPlug-in usingEclipse.
• Developed various Custom Objects, Tabs, Components and Visual force Pages.
• Developed and configured various Custom Reports and Report Folders for different user.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Createdpage layouts, search layoutsto organizefields, custom links, related lists,and other components on a record detail and edit pages.
• Createdworkflow rulesand definedrelated tasks, time triggered tasks, email alerts, filed updatesto implement business logic.
• Evaluated Salesforce.com Support module for call-center / help desk application.
• Created data migration document for import/export of data from Salesforce.com environment
• Designed, developed and deployedApex Classes, Controller ClassesandApex Triggersfor various functional needs in the application.
• Developed and configured variousReportsandReport Foldersfor different user profiles based on the need in the organization.
• DevelopedCustom Objects, Custom Reportsand configured theAnalytic Snapshotsto dump the data on regular basis for the sales performance and lead generation statistic.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Houston, TX

Sales force Administrator/Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non- functional requirements.
• Worked with Apex Classes, Apex Triggers and Visual force pages.
• Developed various Custom Objects, Tabs, Components and Visual force.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management.
• Implemented “Email to Case” for automatic case creation for business groups of Medrisk. Created automated-responses, assignment rules, email alerts and templates for Case Management.
• Created workflow rules and approval requests.
• Created summary reports, matrix reports, pie chart and dashboards to assist managers to better utilize Sales force as a sales tool.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Application Support & Knowledge Transfer to App support.

Environment: Saleforce.com platform, Data Loader, Import Wizard, File Maker Pro, Apex, Apex API, Visual force Pages, Visual Flows, Data Migration, Dynamic Document Packages

Confidential, Collierville, TN

Sales force Administrator/Developer

Responsibilities:

• Performed the role of Salesforce Administrator.
• Used custom tabs to monitor the use of company applications by customers and licensed users
• Involved in SalesForce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Developed workflow rules, time triggered workflows for various business requirements.
• Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.
• Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created workflow rules and approval requests.
• Created summary reports, matrix reports, pie chart and dashboards to assist managers to better utilize Salesforce as a sales tool.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs.

Confidential

Salesforce Developer

Responsibilities:

• Used custom tabs to monitor the use of company applications by customers and licensed users.
• Customized standard Salesforce objects like campaigns, leads, accounts, contacts, and opportunities
• Created custom field and field dependencies on standard objects like Campaigns, Lead, Accounts and Contacts.
• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Developed validation rules to ensure the featured "assistance program - lifeline" is provided to only one family.
• Managed search layouts and created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created Price books and also migrated the active Products from these Price books.
• Created Workflows and Approval processes and developed validation rules.
• Imported accounts and contacts data through Import Wizard.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services

Confidential

Java Developer

Responsibilities:

• Involved in Analysis, Design and Development of different phases of the Process Flow module.
• Designed the application page flow using struts actions and forms.
• Developed user interfaces (UI) of the application using HTML, CSS and JavaScript.
• Developed the application using Hibernate, HTML, and JavaScript.
• Designed the Hibernate mapping for the application entities.
• Extensively used XSL to style XML data.
• Having experience in coding practices like Functional Specification, code walk through, coding standards, code review, Debugging and Troubleshooting.
• Experience in Database Design, Creation and management of Schema, writing Stored Procedures, functions, triggers, DDL, DMLSQL queries.
• Expertise in web Front-end application development using JSP/Servlets/ HTML/XHTML/CSS/JavaScript.
• Worked in an agile environment and developed IOS features assigned by the business analyst. Used Rally to track the stories and log time spent on each sub-task.
• Configured Controllers with annotations Confidential method level to handle the request.
• Used Spring-DI for defining the beans. Read properties from properties file, JNDI template for accessing the JMS pooled connection from Jboss.
• Used UNIX commands for debugging.
• Involved in implemented all components of the application including database tables, middleware designing, client-side web programming and server-side java programming.
• Solid understanding in Object-Oriented analysis and design. Worked on various Design patterns.
• UML and Enterprise Application Integration.
• Involved in the development of presentation layer in JSP. Client Side validations were done using JavaScript.
• Involved in Peer code reviews and performed integration testing of the modules Followed coding and documentation standards.
• Used AJAX for the development of the application.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Worked on enhancements of theFile Processorsfor sending orders to drop shippers andupdating ordersfrom drop shippers for the orders shipment status Released/Scheduled based on requirements.

Environment: HTML, CSS,, JavaScript, Flash, Core Java, J2EE, Struts 2.0, Servlets, JSP, JSTL, XML, SQL Server, Web services, WSDL, SOAP, My Eclipse 9.0. Jboss 4.0, Java 6.0, Java Script, Eclipse, Oracle, Ajax and Apache Tomcat.