SUMMARY

• Around 8+ years of IT Experience and 6 years in Salesforce.com Administration/Development including analysis, modelling, design, coding, testing and implementation on various business domains like Financial, Medical, Insurance and Manufacturing.
• Analysed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Consulted retaile commerce Digital Marketing experts. Discussed how to improve traffic through SEO and Paid Search Marketing. Improved conversion rates through site optimization and implementing TEMP effective A/B and multivariate testing.
• Experience in Integrating App Exchange Applications with Salesforce, Informatica on Demand, Mass E - Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.
• Experience in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured apex data loader.
• Extensive experience in designing of custom objects, custom fields, Pick-list, Page layouts, Workflow, ApprovalProcess, Validation Rules, custom Tabs, reports, design of Visual Force Pages, Dashboards, and Email generation according to application requirements.
• Experience in Force.com sites development using Visualforce, jQuery, custom labels, AJAX toolkit and CSS.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi-tier, web-based, and portals based object oriented enterprise applications.
• Collaborated with Executive and Managerial level employees to establish a Global Governance of their Salesforce.com & Veeva CRM systems .
• Strong noledge on Administration setup, Apex, Visual Force and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Experience in web services (write and consume).
• Hands on experience with Apex Language, Apex Triggers, Apex Classes, Apex Test Methods, Visual force Pages, Visualforce Components, Custom Controllers and Controller Extensions.
• Configured and maintained user security permissions in compliance with organizational needs.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers) and S-Control.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in.

Programming Languages: JAVA, C, C++, .NET, C#, VB, APEX, SQL and UML.

Java/J2EE/Web Technologies: J2EE, JSP, JDBC, RMI, Java Script, JSON, XML, XSLT, DTD, XML Schema, HTML5, DHTML, Shell Scripts and Web service.

Platforms: UNIX and Windows (NT, 2000, XP).

Database: MS SQL Server 2000/7.0 and MySQL.

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in.

Tools: MS Visual Source Safe, HTML Dream weaver and Microsoft Project 2000 and Sub Version, MS Visio.

PROFESSIONAL EXPERIENCE

Confidential, Piscataway, NJ

Sr. Sales Force developer

Responsibilities:

• Collected Business requirements from Business owners for applications that are owned and need to be bundled and documented them in functional specification.
• Developed custom user interface, me.e. Visualforce pages using standard, custom controllers and components.
• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Extensive experience in Apex/Visualforce development.
• Wrote Triggers for custom validation processes.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Created custom buttons and worked on integration from Salesforce platform to Salesforce platform.

Environment: Saleforce.com platform, Force.com, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, GitHub, Custom Objects, Custom Tabs, Custom Buttons Security Controls, SOAP, REST.

Confidential, Woonsocket RI

Sales Force Developer

Responsibilities:

• Created a robust Security Sharing Design, Profiles, Roles and Users.
• Monitored, managed and improved Sales Database quality by leveraging tools (Apex Data Loader, Salesforce Data Loader) to standardize, consolidate, update and mass import/delete data as required.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Worked on various Salesforce objects like Accounts, Opportunities, Products and Reports.
• Designed Custom Formula Fields, Field Dependencies, Visual workflows, Apex Classes, Triggers, Visual Force and Site.com Pages, Validation Rules, Workflow, and Approval Processes for automated alerts, field updates, and Email Generation for business partners.
• Data Integration, Web Integration and Migration from SAP, excel sheets, using Salesforce Apex Data Loader.
• Managed vendor partners and formulated optional solutions for integration.
• Worked on Salesforce Communities Customer Portal to provide users to access Salesforce articles where they can rate and view articles but not create or edit.
• Configured Reports and Dashboards for various marketing and sales teams.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.
• Implemented security and sharing rules at object, field and record level for different us at different levels of organization.
• Wrote Triggers for custom validation process.
• Developed Visual Force pages using standard controllers, custom controllers in combination with controller extensions.

Environment: Apex Data Loader, SOSL, SOQL, MS Excel, Visual Force Pages, Sandbox, Service Cloud, Visual workflows, HTML, App Exchange and Salesforce Chatter, SAP, Web Integration, MS

Confidential, CA

Sales Force Developer

Responsibilities:

• Creating Custom Objects, Custom fields, Page layouts, Custom Tabs to model the data
• Responsible for the creation of permissions and restrictions for users; including log-in restrictions and IP access.
• Involved in various activities of the project, like development meeting, requirement gathering, and analysing requirements, documenting the functional and non-functional requirements.
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce.
• Involved in SFDC Application Setup activities and customized the app stomach the functional needs of the organization.
• Used SLDS and Bootstrap for the design of Lightning components.
• Interacted with various business team members to gather and document the requirements.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field- Level security and configured their sharing settings
• Developed field & page layout customization for the standard objects like Account, contact and Leads
• Worked on Record Types, Validation Rules, Triggers and Page Layouts
• Creating different relationships between objects like master-detail, lookups, and many-to-many relationships depending on the requirements
• Import data using data loader and import wizard to load the data into Sales Force from legacy system
• Building Reports and Dashboards as per Client's requirements
• Implemented SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Performed in depth analysis of the integration of salesforce with SQL, explained how salesforce TEMPhas been integrated with SQL server and from which sources data was coming in salesforce in the absence of any documentation.
• Acting as a liaison between business units, technology teams and support teams
• Deliver training on Sales Force process and best practice to the users.

Environment: Saleforce.com platform, Apex Language, Bootstrap, Triggers, Java Script, Chatter, Data loader, Salesforce.com Data Loader, Force.com API, Bootstrap, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls.

Confidential, AZ

Sales Force Developer

Responsibilities:

• Build Force.com sites and customer portal and setup single sign on between instances using OAuth2 autantication and connected app.
• Written Triggers, Apex classes, Batch and schedule jobs.
• Setup Live Agent as part of case management implementation inside service cloud.
• Worked with global users.
• Extensively worked on customizing case management by creating Assignment rules, Auto response and escalation rules.
• Worked with App Exchange Field FX for offline creation of tickets and Syncing back to back office for review.
• Extensively worked on Apex Triggers, and Email services.
• Worked on integration of two instances using Apex REST API callouts
• Implemented REST Endpoint Apex classes for inbound web services and Middleware ESB for outbound integration with External systems.
• Created data categories for articles and setup articles for internationalization.
• Translated Email templates, visual force pages, custom objects/fields using Custom labels and Translation workbench.
• Implemented Web-to-case and Email-to-case functionalities.
• Validation rules were created to ensure the required data is captured in the fields.
• Written Test classes above 80%.
• Involved in data clean up and mapping in data migration project.
• Customized Escalation rules and Assignment Rules to custom objects.
• Design and developed Role Hierarchy.
• Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in both Sales Cloud and Service Cloud.
• Deployed code using ant and stored code in Perforce version control repository.
• Automated post sandbox refresh steps.
• Developed and deployed Managed package into various orgs.
• Sales Cloud and Service Cloud is handled by us and Marketing Cloud is done by another team.

Environment: Eclipse, Salesforce Workbench, Perforce, Ant, Jenkins.

Confidential

Software Engineer

Responsibilities:

• Built dynamically generated dropdown lists using Ajax, jQuery.
• DOM Traversal using jQuery Selectors.
• Used jQuery core library functions for the logical implementation part at client side for all the applications, involved in wring new Framework to support all Business Events dynamically.
• Requirements capture through the interaction with business users.
• Involved in both front end as well as back end development.
• Heavily Used Spring, Spring MVC.
• Deciding upon the modules and their management in the application.
• Persistence using Hibernate.
• Involved in handling Hibernate as part of DB connectivity and persistence as ORM tool and writing quires in xml mapping files.
• Developed client-side AJAX application that uses XSLT, X-Path, JavaScript OOP, and more Bind objects.
• Monitored the logs using Log4J in UNIX Box and fixed the problems.
• Developed the application Eclipse and deployed on WebSphere.
• Display financial data in Customized Tabular Format.
• Designed and developed UI components using HTML and JavaScript.

Environment: HTML 5, JavaScript, J Query, Angular JS, CSS, CSS LESS, Java, J2EE, Eclipse, Spring, Hibernate, DB2Java CAPS 6.2, Core Java 5.0, J2EE, JAXB, XML, XSD, MDB, and Maven.

Confidential

Software Engineer

Responsibilities:

• Evaluate new technologies and methods and make recommendations (If any).
• Involved in gathering requirement and discussed with Development team to understand and analysed the Product Requirements thoroughly.
• Analyze operations to evaluate performance of a staff in meeting objectives and to determine areas of potential cost reduction, program improvement, or policy change.
• Identify quality problems and recommend solutions.
• Participate in internal assessments and audits as required.
• Prepare training plan for new joiners.
• Write or revise standard quality control operating procedures.

Environment: PL/SQL, XML, MS VISIO, SQL Server.