SUMMARY

• 8+ Years of professional IT experience that includes 6+ years of experience in Salesforce.com CRM Platform as a Developer and Administrator and around 2+ years of experience as a JAVA developer.
• Enhancements, testing, deployment and maintenance of enterprise applications.
• Involved in various projects in end - to-end implementations with multiple roles as an Administrator, Business Analyst, and Developer.
• Extensively worked on Salesforce schema builder for development and analysis of several cloud applications.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Salesforce1Mobile Administration and Chatter applications.
• Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Developed Apex classes, Controller, Apex Triggers and on Force.com platform to customize application according to the functional needs.
• Created Salesforce 1 mobile apps using Angular JS, Apex and Visual force.
• Experience in Software Development Life Cycle (SDLC) with various methodologies like Waterfall and Agile (Scrum).
• Interface Designing using Visual force page and their supportive Controller Classes. Automate the functionality by writing Triggers and Apex Classes.
• Good experience of web technologies like HTML, XML, CSS, JavaScript, JQuery.
• Hands on Experience of Salesforce Web Services APIs like REST, Bulk & SOAP.
• Created page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages.
• Deployment experience using Force.com IDE and change sets as well as hands on Sandbox management experience.
• Experience in migrating code from sandbox to production using ANT.
• Support and training new end users and business users of the SalesForce.com application.
• Attention to detail and complex problem solving abilities from operational and technical perspective.
• Worked on customization of Visual force to have lightning experience for desktop and mobile applications.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Involved on creating Lightning Pages inside Lightning community Builder.
• Experienced in customizing compact Layout and Navigation for Salesforce1 Mobile App for end users
• Experience in Providing Training and Documentation on Salesforce Apps to the end users.
• Experience in creating Custom Objects, Tabs, Fields, Formula fields, Validation rules, Reports, Workflows, Approval processes and Process Builder for automated alerts, field updates and Email generation according to the application requirements.
• Responsible for Unit testing and performance testing of SFDC API/Web Service. Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Created public websites and applications that is directly integrated with Salesforce.com organization using sites.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.
• Experienced in data migration from Excel, MS outlook and Legacy Systems using various data migration tools like Data loader, Import/Export wizard.
• Good exposure to AppExchange applications.

TECHNICAL SKILLS

Salesforce Technologies: SalesforceCRM,SalesforceSFA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, Controls,Salesforce Outlook, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, LightningProcess Builder.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform.

Databases: MS SQL Server 2000/2005, PL/SQL, Oracle 8i, MS Access, and MySQL.

Computer Skills: SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, V Lookups etc.), Access.

Languages: Apex, C, C++, Java, Java Script, Action Script, UML, HTML, XML, XHTML, DHTML, SQL, VB Script

Documentation Tools: MS Office, MS Visio Pro.

Operating Systems: Windows NT / 2000 / Vista, Windows Server 2000/2003/2008 , UNIX, Windows 7.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Sr. Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized apps to match functional needs.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Used Salesforce Connect to access product information stored on an external system.
• Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Used SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
• Performed Apex Callouts from Salesforce to the same external system to get tracking information of an order.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Performed data analyst roles and used tools: Apex Data Loader, Informatics, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting.
• Created Lightning Components, added CSS and Design Parameters which improves performance
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Prepared Functional Requirements Specifications (FRS) documents including business processes and business rules.
• Used RUP, UML methodologies and Requisite Pro tool to design, document, and manage requirements throughout the lifecycle of the project.
• Extracted the data from salesforce.com application into the external databases for generating large data reports using the Informatics On-demand.
• Performed Salesforce.com Developer and Administrator roles.
• Worked on Service Cloud implementation
• Used Omni-channel integration to help build applications on different devices giving same experience features
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Apex Classes & Triggers and linked them to manage workflows implemented in system.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.

Environment: Sales force platform, Salesforce Lightning, Service cloud, Apex, Salesforce communities, Sales Cloud, Marketing Cloud, Visual Force Pages, Component Controllers, Data Loader, HTML, Security Controls, Java script, Force.com Eclipse IDE, Data Loader, SOAP, Rest, Dupe Blocker, Marketo.

Confidential, Columbus, Ohio

Sr. Salesforce Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
• Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily basis.
• Maintain and support the objectives of current Relationship Manager (CRM) and Apttus Configure, Price, Quote (CPQ) systems.
• Focal areas will include, but are not limited to Apttus CPQ, as primary CRM/CPQ application for product configuration, program pricing and quote automation.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Provide training and coaching in the use of CPQ CRM systems. Identify training and development gaps and create plans to address.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Organized email templates and inbound emails using Visual force for the clients and customers.
• Excellent JAVA, J2EE application development skills with strong experience in Object
• Oriented Analysis, Extensively involved throughout Software Development Life Cycle (SDLC).
• Composed various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.
• Written SOQL queries to fetch the data from Workbench and Explorer.
• Worked on customization of Visual force to have lightening experience for desktop and mobile applications.
• Used community cloud to build deeper relationship with customers to provide better service and assistance.
• Provided support to ongoing salesforce.com maintenance and administration services
• Including periodic data cleansing, custom objects, workflow and Triggers.
• Used Dashboards to keep in track the percentage of sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing

Environment: Saleforce.com platform, Apex, Salesforce CPQ, Salesforce Communities, Visual force, Controller extensions, Data Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox Test.

Confidential, Michigan

Salesforce Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Involved in data migration and integration using Apex Data Loader.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Worked with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of Salesforce.

Environment: Salesforce.com platform, Visual force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion.

Confidential

Salesforce Developer

Responsibilities:

• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily basis.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Involved in activities related to Saleforce.com setup, Configuration, customization,
• Administration, Development, Data Migration and deployment of application to force.com platform.
• Configured and customized Salesforce.com using standard setup tasks as well as developed heavy Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Worked on Visual force Language to develop Visual force pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time, triggered tasks, email alerts, filed updates to automate the business process.
• Wrote several SOQL; SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Used Dynamic Visual force components, a niece use case, to dynamically roll- up the necessary fields at run time, whenever requested.
• Used Process Builder to enroot auto case creation, based on certain conditions of the Account.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Agile Development Methodology was followed for the implementation.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Client.
• Have been parts of System Integration Testing, done in other Sales force instance, once the development is done in the developer instance.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Environment: Apex, Visual force, Dynamic Visual force pages, validation-rules, Workflow-rules, Trigger, SOSL, SOQL, Custom Metadata Types, JavaScript, Data Loader, Force.com IDE, HTML, Eclipse IDE Report, Dashboard, process builder, Git, Change sets.

Confidential

Jr. Software Engineer

Responsibilities:

• Provided technical guidance to business analysts, gather the requirements and convert them into technical specifications/artifacts.
• Designed and developed Customer registration and login screens using HTML, Servlets and JavaScript.
• Wrote JavaScript validations to validate the fields of the user registration screen and login screen.
• Used log4j for logging mechanism.
• Configured JDBC and LDAP Security in the application server.
• Used log4j for tracking errors and debugging the code.
• Developed Soap based web services using JAX-WS. Involved in unit testing and system testing and also responsible for preparing test scripts for the system testing.
• User Acceptance testing team for the in-house product. Wrote Junit test classes and prepared documentation.

Environment: Java 1.5, Servlets, UML, HTML, Java Script, XML, Web Sphere 6.1, Log4j, Oracle 10g, JUnit, JNDI