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Salesforce Developer/lead Resume

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Atlanta, GA

SUMMARY

  • Salesforce Certified Developer, Salesforce Certified Adminstrator.
  • Expertise in implementation, integration and customization of Sales Force CRM and clarify CRM applications.
  • Over 8 years of experience in Education, Telecommunications, Health and Airline organizations with proficiency in design, migration, integration and Support of CRM applications.
  • Experience in CRM applications using amdocs Clarify suite of applications.
  • Five years of experience in Salesforce.com requirement gathering, Analysis, integration, Design and Development
  • Experience in implementing Apttus CPQ, Proposal Management and contract management product.
  • Experience in full salesforce life cycles from Functional design, development integration and deployment.
  • Expertise in salesforce data model and architecture.
  • Experience in implementing Sales Cloud features contact management, Lead management, Email integration.
  • Extensive experience with large teams and interacting with Offshore teams.
  • Expertise in de - dupe, data cleansing and data migration using various tools.
  • Experience in Data Synchronization, Data Loader, Data Replication, Data Quality Assessment modules of Informatica ETL
  • Extensively used Dataloader to import data from legacy CRMs into Salesforce.com.
  • Worked on various integration projects - Verint, i3rg, AtTask, BigMachines.
  • Experience in Cast Iron for integrating legacy systems with salesforce.
  • Expert Confidential writing Apex code modules, writing Apex based web services, VisualForce controllers and custom S-Controls.
  • Integrated third party Force.com appexchange applications and external systems with salesforce.com for various customers.
  • Extensive experience in Production Support, trouble shooting under Windows NT/2000/XP/98/95, IBM Mainframe and Unix
  • Expertise in writing SQL queries, PL/SQL, Stored Procedures, Functions and Triggers
  • Very strong in scripting languages - Perl, Python, Unix Shell scripting, VBA, VB.
  • Strong analytical and problem solving skills with ability to adapt to new methods and procedures.
  • Self motivated with ability to work independently or as a team member. Excellent written and verbal communication skills.

TECHNICAL SKILLS

CRM: Salesforce (Sales, Call Center, Parts Ordering App, EmailIng, Work Flows, Approvals), Clarify CRM 11.5/12.5, Amdocs 6, Amdocs7/7.5

Tools: HP Quality Center 8.0/9.2, Track Record, RUM, Wily Introscope, PerfView, BeyondCompare3, OracleIndepth, XML Spy, GlancePlus, IBM Tivoli 6.1, Precise, Adobe Flex, Cast Iron, Avaya CTI, CRM Fusion Demand Tools.

Databases: Oracle 7x/8x/9i, SQL, SQL server 2000/7.0, MS Access

Operating Systems: UNIX, Solaris, HP-UX, AIX, Windows 9x/00/NT/XP

Languages: Apex, Visual Force, Salesforce API, Scontrols, VB.NET, Web Services, XML, VBScript, Ajax, JavaScript, C, C++, Java, JSP, J2EE, PL/SQL, HTML, Basic, Clear Basic (Clarify), Shell scripting, COBOL.

Technologies: CAD, PRO/E, Front Page 2000, Dreamweaver, Visual Source Safe, Visio, Informatica, DataLoader, DupeEliminator 1.0, DupeBlocer 2.0

Application Servers: Web Logic 8.1, Web Sphere 6.1/7.0, Web Server

PROFESSIONAL EXPERIENCE

Salesforce Developer/Lead

Confidential, Atlanta, GA

Responsibilities:

  • Worked in all the stages of the project from FD to a successful deployment and production support.
  • Developed Visual Force pages using custom controllers and Apex Classes to implement the business logic.
  • Queried Salesforce database using SOQL and SOSL.
  • Created visualforce pages to customize the Support request object(Case) be created from the opportunity.
  • Apttus CPQ is used to configure bundle, standalone products and prepare proposal/quote from the products
  • Migrate deployments into various instances using Change Sets, Packages, Eclipse and ANT tool.
  • Created standard and custom reports including scheduled reports and dashboards.
  • Created various validation rules, assignment rules, auto response rules, escalation rules.
  • Worked on creating several workflow rules that include field updates, email alerts, outbound messages, tasks.
  • Handled many org merge projects which included salesforce applications and other on premise applications like Siebel, JTrac
  • Handled salesforce.com org clone inhouse for MHS RelayFinancial solutions.
  • Clone Apttus application to MHS RelayFinancial solutions that was quoted by apttus.
  • Worked on various integration projects - Verint, i3rg, AtTask, BigMachines etc..
  • Implement 2 - Click case resolution functionality which drastically reduced support agents time on password reset case from about 10minutes to less than 1minute which is a single resource cost for support centers.
  • Implemented BAA project for Medicare contracts within salesforce which was quoted.
  • Used Cast Iron Studio to publish integration projects to Integration Appliance.
  • Designed single org strategy and customer 360 degree.
  • Worked on Siebel, Informatica, Tibco, AtTask, i3rg, Qualtrics applications.
  • Working on implementation of multicurrency module.
  • Worked on implementing Communities, Portals and Self Service.
  • Working knowledge of Apttus CPQ, CM, Repository, Adv approvals.
  • Experience in Service Cloud, Self Service, Communities, Portals, Sales Cloud, CTI integration (Avaya)
  • Currently sizing on Cisco CTI integration.

Environment: Service Cloud, Sales Cloud, Apex, VisualForce, Web services, SOSL, SOQL, DataLoader, Informatica Cloud, Informatica 360, Apttus, Xactly Incent, DemandTools, HTML, Java Script, BigMachines, Siebel, SAP, Workfront, Conga, Definitive Health, DBAmp, Collective i, C9 etc

CRM/Salesforce Consultant/Developer

Confidential, Boston, MA

Responsibilities:

  • Worked in all the stages of the project from successful deployment and production support.
  • Worked on deploying the Salesforce mobile application for the FSEs as a prototype.
  • Customized sales process in Salesforce and interfaced it to Siebel.
  • Worked on the data load from Siebel to Salesforce.
  • Worked on the data analysis, Data cleansing for data Loads.
  • Extensively used Data Loader tool for one time data load and Cliq tool for schedule loads.
  • Used Demand tool of CRM Fusion for data cleansing of Accounts and Contacts.
  • Created Approval processes that inform the management according to the business requirements.
  • Created triggers that send API messages to external system as part of the sales process
  • Assisted in creating page layouts and search layouts.
  • Developed Visual Force pages using custom controllers and Apex Classes to implement the sales order business logic.
  • Assisted in creating new Workflows
  • Created custom objects, fields and relationships.
  • Used callouts by importing wsdls which are converted to Apex Classes.6+
  • Worked on installation and configuration of Cast iron studio and Appliance
  • Used salesforce webservice callouts to interact with Cast iron
  • Worked on integration between SAP RFC and salesforce using Cast Iron
  • Worked on WMC and CLI components in Cast Iron to manage the project
  • Created cast iron orchestrations for product pricing call from salesforce to SAP
  • Queried Salesforce database using SOQL and SOSL
  • Created test classes to help test the custom code before deploying it to production.
  • Assisted in setting custom profiles and field accessibility.

Environment: Apex, VisualForce, Web services, SOSL, SOQL, DataLoader, Cast Iron Integration Appliance, PL/SQL, SQL Server 2000, Java, HTML, Java Script, Oracle 8i

Salesforce Developer

Confidential, Broomfield, CO

Responsibilities:

  • Customize the Level3 instance before the integration of the Global crossing instance.
  • Analyze the consolidated instance and provide risk factors upon integration.
  • Work in a Agile - Sprint methodology environment with daily scrums and two week sprints and monthly deployments.
  • Integrate Salesforce with Siebel, Pipeline and Clarify for ordering and Quoting.
  • Configure Chatter so that users automatically follow their role hierarchy.
  • Configure Salesforce to Outlook feature synch Tasks and Events.
  • Created visualforce pages to customize the Support request object(Case) be created from the opportunity.
  • Support request page is customized in visualforce to in corporate the combo dependent picklists to display the description and Custom Questionnaire object dynamically.
  • Support request page customized to contain geo address and detailed port address.
  • Create rules in apex to validate the required custom fields.
  • Created Apex Triggers and Test Classes for required functionality.
  • Use the Ant tool to migrate the configurations between environments.
  • Investigate on configuring salesforce for IPad mobile applications for users.
  • Provide Tier 2 production support for users
  • Provide a solution design and technical design document for spike stories.

Environment: Apex, Visual Force, Web services, SOSL, SOQL, DataLoader, Ant tool, Siebel, Clarify, Pipeline, Eclipse IDE, MS SQL Server 2005, Tibco, Rally.

Salesforce Consultant/ Analyst

Confidential, Warsaw, IN

Responsibilities:

  • Worked on Confidential Global Org with is a consolidation of seven individual organizations from EMEA, APAC, Canada, NAM, Japan, Taiwan, Singapore.
  • Convert the Person Accounts to Contacts structure for Business Units that are using Person Accounts.
  • Analyze the consolidated instance and provide risk factors upon conversion.
  • Standardize the Confidential SFDC with the SFDC development Life Cycle.
  • Estimate the work effort involved to get to standard Salesforce functionality.
  • Plan Project with tasks to be accomplished in order to contact record types.
  • Implementation of the plan of getting business accounts structure over the entire global organization.
  • Coordinate meetings with the Business and other stake holders, team members getting their inputs.
  • Estimate the tools required to do the migration and downtimes of the system.
  • Provide changes necessary for the legacy systems that are integrated with Salesforce like SAP, DCS, Dental Vision and Scribe.
  • Estimate the Apex code, workflow rule etc changes that are necessary.
  • Evaluate the security and sharing rules that effect on the standard account structure.
  • Evaluate record types, page layouts, validation rules that are impacted.
  • Estimate the configuration changes need for the migration.
  • Analyze on the de duplication process for Person accounts that are being moved to contacts.
  • Provide a solution design and technical design document

Environment: Apex, Visual Force, Web services, SOSL, SOQL, DataLoader, Informatica On Demand, Demand Tools, Dupe Blocker, Avaya CTI, Eclipse IDE, MS SQL Server 2005, Tibco.

Salesforce Consultant

Confidential, Seattle, WA

Responsibilities:

  • Currently working on merging the acquired companies Confidential and Confidential with Confidential .
  • Attend daily meeting updating the work requests and bottle necks.
  • Worked according to technical design specifications and Integration Architecture of project
  • Worked on external sharing of data between partners using Salesforce to Salesforce (S2S)
  • Created a single instance of salesforce by various customizations to parent company.
  • Worked on the data analysis, Data cleansing for data Loads.
  • Migrating Data from acquired companies through Informatica On Demand to SFDC via Batch Feed.
  • Used SQL Server to update and map the record ids for various objects for large data that needs to be migrated.
  • Used Data Syncroniztion module of informatica to integrate different salesforce instances and migrate data.
  • Used apex data loader to migrate audit fields.
  • Develop migration plans and excute the plan in the sandbox environment.
  • Performed analysis of data and workflows in the legacy system, mapping it on a step by step basis to the baseline Salesforce.com Sales, Marketing and Support apps.
  • Enabling Single Sign On (SSO) eliminating authentication to Clarity application.
  • Used Demand tool of CRM Fusion for data cleansing of Accounts and Contacts.
  • Used DupeBlocker application to block creating duplicate records.
  • Created triggers and apex classes to migrate leads from different lead sources to salesforce.
  • Extensively used Eclipse IDE for packaging metadata and deploying to the single instance site.
  • Rolled out Chatter for sales team
  • Assisted in creating page layouts, search layouts, reports and dashboards.
  • Worked on Visual Force pages using custom controllers and Apex Classes to implement the sales order business logic.
  • Created new Workflows for the single instance of salesforce with changes in org-wide email.
  • Created custom objects, fields and relationships with hierarchy.
  • Setup email to case routing addresses
  • Configured Call Center with Avaya CTI
  • Worked on Avaya CTI integration by installation and configuring the Avaya CTI Adapter for Salesforce.com
  • Creating custom Opportunity object to override existing Monthly Recurring Revenue field with TMRR.
  • Queried Salesforce database using SOQL and SOSL
  • Created test classes to help test the custom code before deploying it to production.
  • Conducting end-users training sessions for Sales users, Support users and Salesforce.com admin.
  • Worked on setting custom profiles and field accessibility.

Environment: Apex, Visual Force, Web services, SOSL, SOQL, DataLoader, Informatica On Demand, Demand Tools, Dupe Blocker, Avaya CTI, Eclipse IDE, MS SQL Server 2005.

Clarify CRM Sr. Analyst

Confidential, St. Louis, MO

Responsibilities:

  • Customization and development of Amdocs Clarify CRM as application side developer.
  • Wrote Unix Shell scripts for Rule Manager, Event processor, WebSphere application Server startup and shutdown.
  • Modified CB Batch programs which is called from Shell Programs.
  • Wrote Oracle Package/procedure/Functions to send the data to other external Systems.
  • Tested web services including WSDL for CLASSPATH, Ports etc during upgrade application releases.
  • Handled EJB request/responses through MQ Series messaging brokers.
  • Conceptualized, designed and developed solution software for Confidential & Confidential termed RTM that provides an effective way to express and configure business logic to understand logs, and an alternate way to manage, monitor, search and produce real time graphical metrics alongwith granular details over multiple logs across different systems using minimal resources on the target machines to be used by management as well as developers trying to troubleshoot issues in large scale enterprise systems.
  • Developed tool for detecting health problems of processes on the very onset in production which was otherwise not measurable by known parameters.
  • The tool made a huge difference in CRM production stability and availability reaching 99.98% by detecting processes getting unresponsive due to less various less understood and hence non measurable causes.
  • Due to the success, the tool in now used in different forms in various other systems in test and production environments and as a part of other Confidential & Confidential tools.
  • Developed monitoring and alerting systems for production environment.
  • Responsible for design & analysis of Flex UI components development.
  • Extensively used IBM Tivoli, Wiley Introscope, Precise, PerfView, RUM for monitoring various systems health.
  • Developed MXML and ActionScript files to validate the data in Flex UI Components.
  • Created UI consisting of Dynamic Grid and Chart with delta data being populated frequently to give live moving charts and grids.
  • Used BlazeDS for integrating the flex application with the server components. Used Flex Remoting service to build chart and grid data from the delta information.
  • Delegated and Worked with the Offshore Team of size 10 as part of the Agile Sprint Planning & Development.
  • Worked on integration of Clarify CRM with other Amdocs products - OMS, Telegence and Enabler and other legacy systems.
  • Worked 24/7 On-Call shifts providing support for Tier1 level representatives (CSRs) for Confidential & Confidential U-Verse Application with over 3 million customers.
  • Worked on WS FTP and FTP to transfer core dumps and other generated files in times of crashes to different teams like HP, Amdocs.

Environment: ClarifyCRM12.5, Amdocs 6, Amdocs 7.5, WebSphere 7, Weblogic 8, Classic client,ThinClient/SmartClient, Oracle 8i/9i/10g, Unix, Tuxedo, Java, HP Quality Center, RUM, Tivoli, Precise, Introscope, Vantive, Toad, Putty.WS FTP,Webservices.

Java Developer

Confidential

Responsibilities:

  • Developed Sequence diagrams and Class diagrams for User Admin Use case using Rational Rose.
  • For displaying Information Developed Various Java Classes to encapsulate the User Interface and Business Logic developed as per the Java/J2EE Design Patterns.
  • Involved in design and development of the MVC Architecture.
  • Developed the necessary EJB Objects (Entity/Session Beans) for implementing Business Logic.
  • Developed JSP pages using Struts framework for generating Reports and front-end validations using JavaScript.
  • Developed SQL Queries and PL/SQL Procedures.
  • Implemented the triggers and Stored Procedures in SQL.
  • Involved in developing JMS objects to send and receive data from Message Queues.
  • Developed unit test and performed Integration testing.

Environment: J2EE, Eclipse, Web Logic, Java, EJB, JSP, Servlets, JDBC, DB2, XML, Visual Source Safe, HTML, JavaScript, SQL, PL/SQL, Windows NT/2000, UNIX

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