SUMMARY

• Certified with Over 8 Years of IT experience with over 4 + years of experience in Salesforce.com CRM as a Developer and Administrator.
• Extensive experience in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of applications to Force.com platform, Chatter and App - exchange on Salesforce.
• 3 Full life cycles of Salesforce.com Implementation including two migrations, one from Siebel CRM and the other one are from Salesnet CRM.
• Extensive experience in creating and managing Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, managing profile level access& implementations.
• Expertise in handling several concepts of Apex Language like Triggers, Apex classes for custom controllers and controller extensions, Dynamic Apex, Apex scheduler, Batch Apex, Email Services, Apex Sharing rules, Web services, callouts, debugging, Anonymous blocks etc.
• Expertise in handling several concepts of VisualForce like VisualForce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Strong Knowledge of SFDC standard data structures. Defined lookup, master-detail relationships between objects and created junction objects to establish many to many relationships among objects.
• Experience in working with the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Experience in working with Force.com Explorer for querying SalesForce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Experienced in developing web-based applications using PHP 5.0, MySQL, XML, CSS, HTML, DHTML, XHTML, JavaScript, jquery and AJAX Technology.
• Expertise in Database Programming and Development using MySQL, Oracle and SQL Server.
• Skilled in all phases of Software Development Life Cycle (SDLC) including business analysis, design, development, integration, testing, deployment, maintenance and documentation.
• Skilled in translating business objectives into clear functional and technical requirements.
• Strong knowledge of sales, marketing, service and support automation.
• Well versed with analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
• Strong team builder having excellent analytical skills with capability to handle new technologies.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Prod Dashboards, Analytic Snapshots, Sales cloud, Service Cloud, Sites, Communities.

Java: Java, J2EE, Servlets, JSP, JDBC

Web Technologies: Web Services, XML, HTML, CSS, Javascript, JQuery

Language: C, C++, Java, PL/SQL

Servers: Apache Tomcat, Weblogic

Methodologies: Agile, Scrum, Waterfall

Operating Systems: Windows XP/7, Linux, Mac

PROFESSIONAL EXPERIENCE

Confidential - Atlanta, GA

Salesforce Developer/ Admin

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and field
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform, APEX Language, jquery, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Confidential, Charlotte, NC

Salesforce Developer/ Administrator

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and system audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language Confidential backend and Visual-Force pages as user interface.
• Experience on Salesforce API's and integrating third party components in to salesforce. Strong Knowledge in Web Services (SOAP, REST, sfdc API's)
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Integrated data from SQL server to Salesforce through JSON and REST API'
• Worked with SFChatter which helps the users to communicate with the organization easily and quickly.
• Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Implemented field level security, profiles and system audit trail setup
• Developed complex workflows and approval processes for automating business logic
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Reports, Case, Solutions and Opportunities.
• Perform advanced salesforce administration (Sandboxes management, Salesforce release and patches, User management, workflow)
• Implemented Apex Triggers with SOQL queries.
• Created workflows like email alerts and field updates.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM
• Developed and deployed workflows wherever necessary.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Created custom components to be used in visualforce pages and visualforce email templates
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT)
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, JSON, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential - Raleigh, NC

Salesforce.com Developer/ Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on data integration, data clearing, data transfer from third party API's with requested permission sets using APEX data loader.
• Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Experience integrating salesforce.com with other apps
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Created Visual Force pages and components to render data from associated controllers as needed.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Development of SOAP and REST based web services used for custom development
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Performed IDE and Deployments across sandboxes and to Production Instance.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex Visual Force, SOQL, SOSL, HTML

Confidential

Java/J2EE Developer

Responsibilities:

• Developed use cases, drawn sequence diagrams and class diagrams of the application.
• Designed and developed J2EE application using Servlets, JSP, JavaBeans and EJB Implemented Model-view Controller, Facade, DAO and View Helper design patterns for this module.
• Designed the application architecture and modeled the database schema from the functional specifications.
• Designed and developed J2EE application for converting the registry administration XML documents to the specified formats.
• Developed Enterprise Java Beans (EJB), Java Beans, Servlets.
• Developed web pages using HTML and JSP.
• Extensively involved in design and implementation of front-end controller using Struts framework.
• Form level and business level validations are done using Struts validation framework.
• Created Use Case diagrams, Activity diagrams, Class diagrams, Sequence diagrams etc using Rational Rose.
• Used DOM and SAX to retrieve and manipulate information from XML documents.
• Testing of modules using JUnit and Automated Testing.
• Used XML parsers for to parse the data.
• Involved in user interface design and development using Struts tags, JSP, HTML, and DHTML.
• Involved in the front end validation by using JavaScript and Ajax.
• Involved in writing ANT script for application deployment.

Environment: Java, J2EE, Eclipse, Struts1.1, Servlets, JSP, JavaScript, Ant, Oracle9i, JUnit, XML, HTML, CSS, DTD, XML Schema, XSLT, SAX, DOM, WebLogic, Ant, Windows XP, Linux.

Confidential

Software Engineer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, J2EE, Servlets, JSP, Java Beans, JavaScript, Oracle, HTML, Tomcat, DHTML, XML, Windows XP.