SUMMARY

• Around 8+ years of experience in IT industry in Salesforce.com including analysis, design, coding and testing on various domains like Banking, Financial, Capital Marketing and Facility Management domains.
• Done with Salesforce developer 1 certification
• Experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master - detail relationships.
• Worked with MVC (Model View Controller) design pattern and implemented in Salesforce customizations using Objects, Apex controller classes, Visual force pages and Service cloud modules.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Utility.
• Good experience in writing SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers and batch classes and customized queries to avoid governor limits
• Extensive experience in data migration using Apex Data Loader and data tools.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Reports, Analytic Snapshots, Dashboards, Tasks and Events.
• Experience working across various SFDC implementations Sales Cloud, Service Cloud applications.
• Developed webservices using Apache-CXF and JAX-RPC for both on ICP/TP and Existing environments.
• Partnered on implementation of Apptus system as the core Deal Desk management and Quoting tool
• Expertise in Continues Integration practices with JENKINS & JIRA.
• Corp to Haplex staging data base and ICP/TP Layer Final target data base
• Hands on experience with Apex Language (Triggers, Classes, Test Methods), Visualforce Pages and Visualforce Components & Controllers.
• Experience in using Web-to-Lead, Web-to-Case and Email-to-case functionality.
• Designed Custom Formula Fields, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation on standard objects and custom objects according to application requirements.
• Created Visual Force Email templates (HTML and custom), New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.
• Installed and implemented various third party applications (Apps) from App Exchange like DocuSign, job science, map anything, Lightening App Builder, Workbench tool, Chatter.
• Extensive experience in complex deployment using inbound and outbound change sets.
• Experience in integrating Salesforce with external applications by using Web Services API.
• Specialized in other technologies like Delphi, C#, Java, SQL & web technologies.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex Programming language.
• Integration, Developing and deploying custom integration solutions using Force.com Eclipse IDE Plug-in,Force.com Explorer, Data Loader, Force.com Excel Connector, Migration Tool.
• Worked on Salesforce Communities and created VF pages for Communities.
• Coordinated the implementation of Salesforce (Apptus) for the maintenance and processing of company NDAs.
• Implemented pricing tool for HRM using APPTUS CPQ tool.
• Rean Cloud Customer Support application was implemented using Cloud ware application build on Salesforce Communities. Application is being used for handling cases generated by customers through communities
• Expertise in builds using Final builder and configuring version controls like CVS & VSS Well versed with Scrum based agile methodologies.
• Have knowledge on share point admin
• Experience in data analysis services, data flow diagramming and data modeling
• Worked on SOAP and RESTAPI web service calls.
• Recognized proficiency in technical analysis, business process mapping, and requirement study and client interaction for resolving issues.
• A keen strategist & thorough implementer with abilities in delivery management focusing on maximizing customer satisfaction while adhering to organizational guidelines.
• Experience using App Exchange Applications like Dupe Eliminator, Marketo, Exact Target Marketing etc.
• Skillful in managing projects ensuring timely completion within deadlines with excellent communication & interpersonal skills with abilities in resolving complex software issues.
• Good leadership qualities to support the goals of the organization.
• Experience in web technologies like HTML, XML, HTML5, CSS, JSP, JQuery, JavaScript and Databases such as SQL Server and MySQL.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Products, Price books, Contracts, Cases, Leads, Campaigns, Reports and Dashboards.

TECHNICAL SKILLS

Salesforce.com: Technologies Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual(Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots, Sandbox development and Testing, Sales cloud, Service cloud, Lightning Components, Lightning App Builder.

Salesforce Tools: Tools Force.com Eclipse IDE Plug-in, Force.com Explorer,Edition,Force.com Platform, Sandbox and Production, Data

Web Technologies: JavaScript, Web Services, SOAP UI, WSDL, XML, HTML, XHTML, CSS

Databases: Oracle 10g/9i, SQL Server 2008, MySQL, DB2

Operating Systems: Windows 2003/XP/NT, MS-DOS, UNIX

Programming Languages: C, C++, Java, PL/SQL

Web/Application Servers: Apache, Tomcat, WebLogic, WebSphere

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Salesforce Consultant

Responsibilities:

• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visualforce, which support most critical processes and workflows.
• As SFDC administrator interacted with various business areas to gather requirements and developed data model to suit complex business needs.
• During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
• Created several tables (Objects) and established relationship between them (Lookup and Master-Detail Relationships).
• Worked with several record types and page layouts.
• Used Workbench, Data loader and data import wizard to import the data.
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAP API, Informatica on Demand.
• SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Reports, Analytic Snapshots, Dashboards, Tasks and Events
• Created Custom Profiles and Permission Sets to manage security and data access.
• Created several Validation rules and Workflow rules to meet the business requirements.
• Worked on Customer Portal and Salesforce Sites to develop a public facing portal to be used by several thousands of users.
• Created the Custom fields for sales force CRM content management
• Design and developed Moody's communities portal with specific user.
• Salesforce and MarketoGuru, highly focusing on marketing campaign success and performance driven analytics.
• Worked on Salesforce1 Mobile app
• Created a specific domain for related communities and assigned specific profile based on requirement.
• Project is onsite offshore model
• Successfully setup the integration between Marketoand Dynamics CRM, monitoring for behavior and efficiency
• Developing software in multiple programming languages, designing & developing websites and offering Salesforce Marketing Cloud Expertise.
• Built API in Python to easily manipulate Salesforce Marketing Cloud objects
• Configured customer portal to meet the business requirements
• Used Salesforce communities to develop this application.
• The Lightning Experience brings a reimagined consumer-like experience that is modern, efficient and smart to Salesforce users across every device - desktop, tablet and mobile. Relevant information is surfaced for each screen, streamlining processes and making workflows more intuitive.
• Created the Custom fields for sales force CRM content management.
• Delivers a modern, smart experience across every device
• Easily modifiable and existing customizations can be brought forward seamlessly
• Extend or build new apps with the Lightning App Builder and Lightning Components
• Created several Visualforce Pages to customize the portal. JavaScript and HTML was also used in building the visual force pages.
• Worked on marketing cloud
• Written Several Apex classes, triggers and batch classes to write the business logic.
• Scheduled Apex Jobs.
• Created Custom Components which will be used in the visual force pages.
• Used both eclipse and change sets to deploy the code to different sandboxes (QA, UAT etc.).
• Used SOQL to retrieve the appropriate data.
• Integrated salesforce with DocuSign for secure signing of documents
• I have also done salesforce integration with google drive gmail, google maps and DocuSign.
• Written Code such that governor limits are not hit.
• Implementing CRM with other technologies stacks such as Java, Microsoft, Oracle or SAP
• Have familier experience with cloud based CRM and also Marketing Cloud.
• Experienced in working with Marketo marketing cloud tool.
• Written test classes for code coverage.
• Worked on reports and dashboards.
• Maintained coding standards and achieved positive results from the Force.com Security Scanner.

Environment: Saleforce.com CRM, Apex Classes, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, Force.com IDE, Customer Portal, Force.Com Sites

Confidential, Chicago, IL

Salesforce Administrator

Responsibilities:

• Documented the Software Requirement Specification (SRS) and assisted in Technical Design Document.
• Analyzed Business and Product owner requirements in order to identification and evaluation of business requirements pertaining to all functions of the CRM/CPQ (Configure, Price and Quote)
• Conducted the Client Business Process Discovery by working across cross functional business departments.
• Assessment of business needs and identification and prioritization of requirements. .
• Worked on Customer Service & Support Processes, by defining Cases & Solutions Objects.
• Played the role of Salesforce.com Administrator, Analyst, and Developer.
• Involved in gathering and documenting requirements from users, designed UML and use-case diagrams.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Successfully trained salesforce users in sales, service and marketing cloud.
• Led discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features to best serve the purpose of the requirement.
• Developed web pages using visual force, CSS, JavaScript, and JQueryto match Motorola/Arris web pages.
• JQueryis a popular open-source JavaScript framework that Web developers use to solve basic app development problems across all browsers while opening the code to the public for community-driven development and support.
• Bootstrapis a responsive front end framework and my tool of choice for building responsive web pages.
• Configured the Contract management and revenue management with using of APPTUS CPQ.
• Developed Web services and written SOAP and created WSDL for web services.
• Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Developed various Custom Objects, Reports, Tabs, Components and Visual force Pages and Controllers for different user profiles based on the need in the organization.
• Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Implemented Single Sign-On (SSO) in multiple Salesforceinstances using SAML2.0.
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.
• Creating and managing profiles, roles, visibility settings.
• Leverage SaaS sales and marketing tools to generate new leads, routinely follow-up with established prospects.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ
• Perform database cleanup (validation of contract data in database, and where there is incomplete information, input information from contracts stored in server) and assisting with other data migration duties in advance of this team's migration to a new contract Tools(APPTUS)
• Verify and validated various profiles, part of the approval process with associated record types and page layouts.
• Deployed a cloud-based deal governance system to administer global pricing approvals via the Salesforce.com/Apptusplatform.
• Designed custom email templates (Text, HTML) to refer them in email alerts workflow action.
• Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.
• Implemented and used Salesforce.com web services to transfer data.
• Implemented data migration using Information on demand and data loading using Data loader, import wizard.
• Used the sandbox for testing and migrated the code to the deployment instance thereafter.
• Performed user acceptance testing by conducting and leading Surveys.
• Responsible for creating efficient design and developing User Interaction screens using CSS3, JavaScript, Angular-JS and bootstrap.
• Created and maintained sites/subsites including site collection libraries, lists, document libraries, customforms, web part and custom content types.
• Created and changed permission levels on the web site and assigned permissions to various users and groups.
• Performed backup and recovery of farm and SharePoint Site Collections.
• Supported users to manage documents and content in SharePoint portal.
• Provide training and support to users on how to login, access and effectively use the System.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for SalesForce.com implementations.
• Created Temporary Tables to store the data from Legacy system.
• Experience with Customer Support (Service Cloud).

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Apptus CPQ, Visual Force (Pages, Component & Controllers), Web Services, Data Loader, HTML, Custom Tabs, Access and Security Controls, Force.com IDE, record type, Customer Services and Support, UAT.

Confidential, Sunnyvale, CA

Salesforce.com Consultant

Responsibilities:

• Implemented event based integration from middleware for lead creation and assignment in sales force for enrolment users.
• Worked with many standards features like Objects, Workflows, Record Types, Page layouts, Profiles, Roles, etc.
• Extensively developed Visual force pages, Apex class & Triggers for various custom functionalities for business requirements.
• Developed heavy Integration components for data integrity with legacy systems and implemented event centric integration using SOAP and REST API.
• Worked on setting up security and sharing model for enrollment business group within in the application.
• Developing the Spring MVC framework.
• Working withJQuery, AngularJS.
• Used Hibernate as the ORM tool for data Persistence Business Requirement Analysis.
• Used Oracle SQL and PL/SQL for data access and manipulation
• Involved in product documentation.
• Worked on Person Accounts for storing student demographics information.
• Deployed code and configuration to sandbox and production environments using Change sets and Force.com IDE.
• Worked on setting up both form of Single Sign on, Delegated Authentication and Federated Authentication using SAML 2.0.
• Worked on design and building core framework for enhance case management features
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
• Implemented various Custom Reports and deployed them for different business user levels.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Joined the team of 8 for the production support role for phase-3 of the Project.
• Responsible for handling the tickets, defects and enhancements for the phase-3 of the project.
• Responsible for deployment of the code from UAT to Production after the approval of change request for defects & enhancements, from the client.

Environment: SaleForce.com platform, Service cloud console, JavaScript, JQuery, HTML, AJAX, Apex, Visual Force, Apex Explorer, SOQL, SOSL, REST, SOAP, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, Workflow and Approvals and Eclipse 4.2

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Participated in requirements Gathering and definition of Entity Relationship diagrams using MS Visio2007.
• Customized tabs worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Created the Custom fields for sales force CRM content management.
• Taken care of complete Java multi-threading part in back end components.
• Implemented complex back-end component to get the count in no time against large size MySQL database using Java multi-threading.
• Developed Exception Handling Framework for whole system.
• Taken care of Java multi-threading in common java classes / library.
• Customized tabs worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Using and managing advanced content management systems (MedSeek) CRM entering web content for Presence Health and associated hospitals
• Designed the system as the business requirements and documented designs using Use Cases, Class Diagrams, and Sequence diagrams using UML.
• Used jQuery for interaction between JavaScript and HTML.
• Responsible for the overall layout design, color scheme of the web site using HTML5, and CSS3 and Responsible for creating detailed wire frames and process flows.
• Front-EndHTML5responsive web development using the Bootstrap framework.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Custom profiles and assigned to the users based on their roles in the organization.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Created users using the Data loader and assigned the users to the chatter groups.
• Created the Public groups based on the access permissions.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista

Confidential

Java Developer

Responsibilities:

• Was part of the core architecture team in this project.
• Worked on the enhancements and fix any problems encountered by ORM (Object Relational Mapping) framework developed by the online team.
• Supported the end to end architecture enhancements for the project.
• I have been a part of the project since the evaluation phase where I supported in evaluating technologies like Maven, Testing and Axis.
• Developed Test cases for regression testing of ORM framework using TestNG.
• Involved in creating Class diagram and Sequence diagrams for major flows for documentation of existing Flow.
• Developed Webservices and written SOAP and created WSDL for webservices.
• Configured and deployed applications in various work environments like Development, QA, and Production.
• Developing Action classes, those are used to delegate the request for Business processing.
• Written Data Objects Java Beans for presenting the back-end retrieved values on the web pages.
• Developed the application using Servlets, Struts Action classes, Action Forms, JSP and Session Beans.
• Form Validation using StrutsValidation framework.

Environment: JAVA, Linux, Oracle 9i, Eclipse, Maven, TestNG.