SUMMARY

• Salesforce Certified Force.com Developer & Administrator with 8+ years of professional Software Development Experience with 6+ years of experience in Salesforce.com CRM and Force.com platform with proficiency as a Developer and Administrator.
• In depth understanding of CRM business processes like Campaign Management, Lead Management, Opportunity Management, Support Process, Account Management and Forecasting.
• Strong knowledge of Salesforce configuration, data migration, Veeva functions of MSL, system integration and familiarity with Visual force (Pages, Components, and Controllers) MVC architecture and Apex (Classes, Controllers & Triggers)
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST and SOAP.
• Experience in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in Apex Programming Language.
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce.com.
• Extensive Experience in data migration from Legacy Systems using Data Loader.
• Good experience in SFDC related technologies such as Apex, Visual force, Apex triggers.
• Implemented pricing tool for HRM using APPTUS CPQ tool.
• Good Knowledge on Salesforce packages and Lightning experience.
• Monitor functional and integration test execution on Salesforce CRM, Veeva CRM
• Configured and maintain User profiles, role hierarchy, sharing rules and Security, Password policies.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Extensive experience in implementation of Salesforce Chatter.
• Good experience on creating Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups, Analytical Snapshots, Reports and Dashboards.
• Design and develop the Informatica Cloud ETL for data loading and migration
• Used Force.com platform for developing feature-rich and user-friendly Visual Force pages for enhancing SFDC UI.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.
• Experience in using different tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, ANT Migration Tool and Change set.
• Integrated Salesforce with external billing applications using MuleSoft Salesforce connector
• Structured the integration between MySQL and salesforce using the ETL Tool Talend and scheduled these jobs with CronTab.
• Designed very complex Visual force pages using JavaScript, CSS, HTML, JQuery and Controllers
• Experience with RDBMS implementation and development using Oracle PL/SQL, SQL Server and MySQL.
• Experience in Database Design, functions, triggers, DDL, DML SQL queries.
• Proficiency in Object Oriented Languages like C++, C#, Java Technologies
• Experience in wide range of languages and technologies suchJSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML,andSOAP.
• Experience in deploying the AppExchange applications and integrating with third party applications.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.

TECHNICAL SKILLS

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers), HTML, Java Script, XML

Salesforce.com Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates

Languages: Java, Apex, JSP, XML, HTML, Java Script, CSS

Tools: /Utilities: Eclipse, Force.com IDE, Workbench, SOQL Explorer, ANT Migration tool, ServiceNow, GIT Hub.

Databases: MS SQL Server 200x, Oracle 11g.

Other Tools: MS Office Suite, MS Excel, MS Visio

Operating Systems: Windows XP/Vista/2003/7/10, Linux, Unix

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Salesforce Developer

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed Inbound Email Services, Batch Classes etc.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Developed Visual force pages for Custom Page Requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Review veeva product enhancements, identify and configure the items that fit client business need.
• Application customization for Veeva online version using Apex triggers, Visual force pages and Apex classes, SOAP API.
• Created and deployed several Reports using salesforce.com platform.
• Developed and deployed workflows wherever necessary.
• Developed various Custom Objects, Tabs, Page Layouts, and Validation Rules etc.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Implemented Salesforce Lightning Components for small set of users within the organization
• Created reports and dashboards to provide Inside Sales and Customer Service KPIs for senior management; fulfilled miscellaneous reporting requests by developing annual sales plan, quarterly and monthly forecasts, quota setting, and other ad hoc analyses.
• Involved in the preparation of the design documents for SFDC API with Informatica (ETL) data integration, verification and validation of the process.
• Created Lightning app for company’s retail product page to display items from inventory.
• Designed, developed and maintained complex user roles, security, profiles, workflows rules, validation rules and, custom workflows, queues, licenses, capacity and storage management.
• Managed and implemented customization requests including creating workflow triggers, workflow alerts, automated email responses, etc.
• Manage Data quality/matching/cleansing with Talend MDM Master Data Management. Audited, uncovered and resolved data integrity issues.
• Developing test plans, distinct test cases and execution of Test cases and Performing UI Testing and Functionality Testing.
• Evaluate CastIron, Informatica, Talend ESB & Jitterbit before selecting castiron data integration tool for Goodwill industries based on various factors like real-time and batch processes, volume of data.
• Configuring Price Quotes using Apptus CPQ by triggering complex approval process.
• Configured price quote according to region and currency with using apptus CPQ tool.
• Performed mass data imports/exports using the API or various import tools
• Collaborated on and informed cross-functional teams of new feature technical design, technical requirements, limitations, and implementation
• Work with ETL team for data integration between MDM, Validation systems to/from Veeva
• Worked extensively in customization of Sales and Service Cloud Console by embedding Visual force pages in custom console components, highlight panel and interaction log.
• Used agile methodology to organize tasks between the development team with weekly scrums.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow etc.
• Fixed issues with custom Lightning Event Management app on styles & controllers for in-built apps.
• Develop and Deploy SFDC Integrations with SAP and other applications using .Net environment and Force API
• Reimplemented all pages to remove table based markup. New site is implemented using tableless layout, standard and SEO friendly markup using HTML5 and CSS3 to support broad rage of browsers
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Worked with Mulesoft to develop dashboards from reports.
• Review, Test and validate mandatory Veeva product release prior to production date.
• Developed Salesforce.com ETL processes using Cast Iron, Java and Sales Force Web Services Java API
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apptus, Apex Language, Visual force (Pages, Component & Controllers), Mulesoft, Data Loader, HTML, JavaScript, Service Cloud, Lightning Component, Workflow & Approvals, Reports, Custom Objects, Custom Tabs,Veeva, Talend, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, ANT Migration tool.

Confidential, Chapel Hill, NC

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual force, Force.com API, and Web Services.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Used SOSL query to search all objects including custom objects.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Experienced in working with Apptus to accelerate global revenue process
• Used CTI in Inbound and outbound call information and interaction times are automatically logged in Salesforce.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created profiles and implemented Object and field level security to hide critical information
• Used force.com developer toolkit including Visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Involved in Salesforce.com application setup activities and customized the UI to match the functional needs of the organization
• Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic.
• Part of development team Developed Visual force pages
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Developed Test classes
• Extensively involved in data migration from three legacy systems to Salesforce.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visualforce, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, ANT Migration tool.

Confidential - Rahway, NJ

Salesforce Developer and Administrator

Responsibilities:

• Develop Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Customized Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Profilebasedpermissions on fields and objects are enforced.
• Load/Manage the data using Apex Data Loader.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and ApexTriggers for various functional needs in the application using the Eclipse IDE.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and fieldupdates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implementation experience with Salesforce Case Management, Salesforce Workflows, Salesforce Change Migration/Release process, Salesforce.com Sales Cloud, Service Cloud and segregation of Salesforce administration duties.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with ETL developers to migrate the data from Informatica environment using Data Loader from CSV files to SFDC under guidance and supervision.
• Involved in the development and configuration of the Project's core customer and case management technology platforms following SDLC processes (Agile Methodology) and adhering to ING standards, validating system policies, architecture principles and Salesforce.com best practices.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Chicago, IL

Salesforce.com Administrator

Responsibilities:

• Performed the role of Salesforce.com Analyst and Administrator in the organization.
• Created the detailed requirements document for entering and retrieving various types of data related to bonds such as coupon, yield, convexity, duration.
• Assisted in loading the parameters and creating order through manager workbench.
• Created Custom Objects and fields for transactional and contractual information.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Identified and created workflow rules and defined related tasks, email alerts, and field updates.
• Identified and created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Identified and created pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Designed and implemented various Email templates for Auto-Response to customers.
• Provided the training to the internal business users to use the application.

Environment: Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox, Data Loader.

Confidential

JAVA/J2EE Developer

Responsibilities:

• Developed use cases, class diagrams and sequence diagrams using Rational rose.
• Developed the application as per the requirements and business rules.
• Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards.
• Responsible for developing the Registration modules of the wholesale application.
• Utilized the various J2ee Designpatterns to develop the Business modules based on the required functionality.
• Responsible for developing the application level flow by utilizing Java, JSP and Struts.
• Used JavaScript front end Validations.
• Developed Session beans and entity Beans representing business logic abstractions.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.

Environment: Java, JSP, Oracle 8i, Servlets, Apache Tomcat, Java Beans, JDBC, RDBMS,JavaScript, HTML and Rational Rose and Dream weaver.