SUMMARY

• 12+ years of professional IT experience with more than 4 years of experience in Salesforce.com CRM Platform.
• Experience working across various SFDC implementations covering Sales Cloud, marketing Cloud, Service Cloud, Chatter & App - exchange applications and Territory Management.
• Experienced in delivering with Force.com Standard Objects like Accounts, Contacts, Leads, Opportunities, Campaigns, Campaign Member, Price Book, Products, Task, and Activity.
• Experienced in creating Custom Objects, Custom Formula Fields, Field dependencies, Relationships, Pick-lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts, Search Layouts to meet the client’s requirement and functionality.
• Experienced in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions, Workflows, Validation Rules, Email to Lead, Auto response Rule, Role Hierarchies and Sharing Rules.
• Experienced in Pardot Integration and automation with salesforce. Configured administrative task in Pardot like Setting up Campaign, Landing Pages, Creating Forms, All Email templet building, Drip Campaign for Lead Nurturing, Auto response including attachment, Lead Assignments rule, Lead Scoring and grade system, Completion Actions, Completion Action Throttling, CRM Connector, Creating Prospect List, Segmentations, User Management, Content Management, Custom role setup, Data syncing with Salesforce and vice versa.
• Experienced in Force.com Apex Classes schedule, Batch Apex, SOQL and SOSL, Salesforce App Exchange and Object Oriented Programming.
• Hands on experience using ETL tool like Jitter bit for legacy system migration, report scheduling using apex classes.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, and Mass Delete.
• Experienced using Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Experienced using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
• Expertise in Migration of any complex legacy system into salesforce.
• Experienced in complete security model by using profiles, permission sets, organization wide settings, owner based sharing rules, criteria based sharing rules, manual sharing, account teams, opportunity teams.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally; to handle full workload and meet proposed deadlines
• Support and training new end users and business users of the SalesForce.com application.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Sales Cloud Implementations, Marketing Cloud Implementations, Service Cloud Implementations, Sow Central Implementations, Legacy System data Migration, Salesforce AutomationSales Territory management, Permission sets, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Apex Data Loader, Salesforce for Outlook, Force.com Explorer, Force.com, Workbench, Force.com Platform (Sandbox and Production),Data.com, Excel enabler, Workbench, Chatter Desktop, Salesforce 1

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale

Salesforce Administrator

Responsibilities:

• Territory Hierarchy, Create New Territory, Add Update Assigned users to territories, Setup Forecast Manager.
• Role Hierarchy, Setup role hierarchy based on territories, setup Account Territory Assignment rules.
• Address based Territory Rule Setup, Territory Exceptions, Lead Territory Assignment, Account Territory Assignment, Opportunity Territory Assignment, and Sales Order Territory Assignment.
• Setup Sharing rules for Accounts, Opportunity, Lead and Sales Order, setup Lead Assignment based on geo.
• Data migration of Accounts, Opportunity, Lead and sales order.
• Rolled out geo based Profiles, Roles and territory Management.

Confidential, San Francisco

Salesforce Administrator / Business Analyst

Responsibilities:

• Hands on experience in Lead Automations, Lead Nurturing, Lead Assignments, Lead Data Manipulation, Lead Export.
• Account Creation, Lead Conversion, Data.com, Merge Accounts, Duplicate Management, Matching Rules, Duplicate Rules, Transfer Account, Import / Export Accounts.
• Hands on experience in Pardot integration with salesforce like, Setting up Campaign, Landing Pages, Creating Forms, All Email templet building, Drip Campaign for Lead Nurturing, Auto response including attachment, Lead Assignments rule, Lead Scoring and grade system, Completion Actions, Completion Action Throttling, CRM Connector, Creating Prospect List, Segmentations, User Management, Content Management, Custom role setup, Data syncing
• Creating apex and triggers for validations and functionality.
• Designing and developing workflow rules and validation rules.
• Manage users, public groups, profiles within the Salesforce CRM.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Implemented security and sharing rules at object, field, and record level for different users.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Dashboards, Security Controls, Sharing rules, HTML, CSS, JQuery, JavaScript, Partner Communities.

Confidential, San Francisco

Salesforce Administrator / Business Analyst

Responsibilities:

• Created new UserAccountsand assignedProfilesas per theirrolein role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• CreatedData Validation rules and Formulasas per business requirement.
• Performed with various salesforce.com StandardobjectslikeOpportunity, Price Book, Products, Accounts, Contacts, Reports, and Dashboards.
• Designed and Implemented Custom opportunity stage which drive by custom milestone, made couple of automation based on what milestone has completed then stage gets automatically updated.
• Designed and Implemented request custom object which taken care of SOW Approval process.
• Customized Request object with workflows and approval process so who can make approval / rejections.
• Email Notification with every transaction based on business requirement.
• Creating Account team, maintain sales team of opportunity.
• Custom formula that calculate booking price based discount and other factors.
• Change Management, Enhance business requirement using change management.
• Packaged and Deployed customizations fromSandboxto other environments.
• Designed, developed and deployed Apex classes, Controller classes, Apex triggers for various functional needs in the application.
• Experience in using Apex Data Loader for various data related operations like data inserting, updating, deleting and exporting.
• Implemented security access to the user profile by creating Object level security, field level security and record level security.
• Experience working with Salesforce.com sandbox and production environments.
• Performed Administration, Configuration, and Implementation of Salesforce applications.
• Implemented Apex before Insert, Before Update, After Insert and After Update Triggers to meet the business Process.
• Generated different kinds of reports and Dashboards as per the user’s requirements.
• Created different workflow rules and approval processes for custom objects.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Dahsboards, Security Controls, Sharing rules, Web service, XML, HTML.

Confidential

Application Engineer

Responsibilities:

• Developed interactive and user friendly web pages using PHP, JSP, CSS, HTML, JavaScript.
• Designed and Developed Customer portal for Confidential ’s client where they can report Bug, Advice and Enhancement.
• Designed and Developed Software Download system where client can download Confidential ’s recent release as well other releases where client have purchased support.
• Developed software download tracking system, where Confidential knows when and where client has downloaded releases files.
• Developed case search tool where client can search any case with/out filter also gave ability to download results in Csv format.
• Developed case Save as draft system so client can come back and finish creating case from draft.
• Collaboration of customer portal with customer success product support system, where case raised by client will access by internal helpdesk support Eng.
• Designed and Developed Legacy Product support system (Helpdesk).
• Created separate record type for Support Bug, Enhancement, and Advice so support person can get required information to give support created by client.
• Created different report for different business levels.
• Reporting scheduling and delivering into recipient’s Inbox.
• Designed internal release management system so it can be available for internal departments.
• Email notification for every transaction happened into Helpdesk OR customer portal.
• Developed Case auto assignment feature based on client, group, region and support manager.
• Developed P6 Escalation system which Product manager can escalated and it accelerate case support.
• Collaboration of helpdesk system and P6 Escalation system.
• Automation of current owner of P6 Escalation system.
• Developed reports to meet business requirement on escalation system.
• Reports and Dashboards for product support system so support manager can analyses support person based on case assigned them, how many resolved, Open, Work in Progress.
• Developed case outstanding dashboard for support manager.

Environment: PHP, XML, HTML, JavaScript, JSP, PL/SQL, MySQL.

Confidential

PHP/JSP Developer

Responsibilities:

• Developed interactive and user friendly web pages using PHP, JSP, CSS, HTML, JavaScript.
• Designed and developed servlet classes to handle the request from PHP pages and forward the request to corresponding business component pages.
• Written Complex queries in SQL Server to meet the application requirement.
• Maintain user digging history.
• Maintain user posting, digging, and history as per no. of days.
• Online registration on site.
• Configure home appliances room wise.
• Having trigger for manage home appliances.

Environment: PHP, XML, HTML, JavaScript, JSP, PL/SQL, MySQL.