SUMMARY

• Having 8+ years of experience in IT and 5+ years of experience in the Salesforce.com CRM Platform as a Developerand an Administrator.
• Experience in all phases of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, deployment and maintenance of web - based object-oriented enterprise.
• Strong experience on Sales cloud, Service cloud, Marketing cloud, Communitiesand Chatter.
• Hands on experience in working with AgileScrumand Water fall methodologies.
• Expertise in creating project documents like BRD, FRD and SRSdocumentetc.
• Proficiency in Salesforce Administrative tasks like creating Custom Apps, Custom Objects, Custom Fields, Page Layouts, Search Layouts, Related List and defining Field Dependencies, Users, Profiles, Roles, Workflow rules, Approvals, Outbound messaging,Tasks, Validation Rules, Email Services, Domain Management, Translation Workbench, Sandbox Management.
• Proficient in data migration and integration by usingData Loader, Demand Tools, Informatica and Jitterbit.
• Experience in developing Apex (Classes& Controllers), Apex Triggers, Test Classes, Visualforce (pages&Components), Apex Scheduler.
• Experience in creating rich user interfaces (UI) using HTML, CSS, JavaScript, jQuery, Angular JS, AJAX, XML and JSON.
• Sound experience in integration of Salesforce.com applications using SOAP and REST Web Services.
• Hands on experience in writing/manipulating the Salesforce.com platform data queries using SOQL, SOSLqueries and worked with large volume data manipulation.
• Experience in implementing the Lightning Experience.
• Proficient in creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Components features.
• Good working knowledge on Salesforce 1 mobile customization.
• Good experience in Quote to Cash and Cash to Quote and well versed in Apptus CPQand Salesforce CPQ implementation.
• Strong working experience with customizing standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Good working experience in salesforce security setup using Profiles, Permission Sets, OWD, Role Hierarchy, Audit trail, Single sign-on, OAuTEMPthand Sharing Rules.
• Strong experience in generating Entitlement, Knowledge and Analytical snapshots for the management.
• Experience in development and customizations of Salesforce.com applications using Developer Console, Static Resources, Debug logs, Custom Buttons & links.
• Well-versed in analyzing functional CRM business process which includes Lead Management, Opportunity Management, Solutions, Order Management, AccountManagement, Customer Service/Case Management, Contact management, Campaign Management and Territory Management in a multi-tier environment.
• Have worked on integration with Facebook and Twitter using Live Agent.
• Experience in reviewing Test Procedures, Defining Test cases, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT).
• Strong experience in deploying Salesforcecomponents across various sandbox and production instance using Change Sets, Force.com Migration tool (ANT) and Eclipse.
• Experience in automating standard business processes and utilizing declarative and programmatic skills.
• Used JIRA Agile for project management and bug tracking.
• Proficient on MS Office.
• Good Knowledge in integration and customization of MARKETO with Salesforce.
• Ability to communicate TEMPeffectively with Business users, Stake holders, Programmers and Technical staff.

TECHNICAL SKILLS

SFDC Technologies: Apex Classes, Apex Triggers, Test Classes, Custom controllers & Extensions, SOQL, SOSL, Visualforce (Pages and Components), Apex Web Services, Workflow &Approvals, Case Management Automation, Reports and Dashboards, Apptus CPQ, Salesforce CPQ, Service Console,Process Builder, Lightning

Tools: Eclipse, Force.com Eclipse IDE plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel connector, Force.com Platform (Sandbox, and Production), Sandbox Testing, JIRA, HP QC, Jitter bit, DocuSign, Selenium(Exposure)

Languages: Apex, Java, C, Python

Web Technologies: HTML, CSS,JavaScript, XML, jQuery, Angular JS, AJAX

Databases: Force.com, MS SQL, Oracle, SQL server, MySQL

Operating Systems: Windows XP, Vista, 7,8,10 OS X

PROFESSIONAL EXPERIENCE

Confidential, Coppell, TX

Salesforce LeadDeveloper

Responsibilities:

• Interacted with various business team members and users to gather the requirements and documented the requirements.
• Prepared BRD’s implementing ER diagrams in the documents as per the requirements.
• Involved in datamapping and migration of data from legacysystems to SalesForce.comObjects and fields.
• Worked in Data Migration from Traditional Applications to salesforce using Data Loader.
• Used Jitter bit for faster integration.
• Used Java Database Connectivity (JDBC) to connect from the Java application to the Database.
• Worked on integrating legacy system with Salesforce CRM using SOAP and RESTAPI’s.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed custom pages using Visualforce (HTML, CSS, JavaScript, J Query, Angular JS) for customized UI of application workflow.
• Used the Force.com explorer to build and test SOQL and SOSL queries.
• Created Users, Profiles and given them Security controls and shared settings.
• Created new custom objects, Assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Involved in designing junction objects and implemented various advanced fields like Picklist, CustomFormulaFields, FieldDependencies, ValidationRules, Workflows, sharingrules and ApprovalProcesses for automated alerts, fieldupdates, and Emailgenerationaccording to application requirements.
• Created related lists and changed the data type of the existing fields as and when the requirement changed.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need of the organization.
• Created Summary reports, Matrixreports, Charts and Dashboards to assist the business team.
• Implemented product configurationand generating Quote by using Apptus CPQwith proper autantication.
• Worked in implementing the salesforce lightning experience and migrating from Classic to Lightning.
• Created modern Enterprise Lightning Appscombining Lightning Design System, Lightning App Builder and Lightning Component features.
• Replaced all the Java Script buttons with Quick Actions or Lightning Components in Lightning.
• Lightning Experience work with Salesforce1mobile development.
• Involve working on Service cloud.
• Implemented Email-to-Case, Web-to-Caseentry and manualcaseentry for entering customer’s cases in Cases Tab.
• Setup Live Agent as part of Case Management implementation inside Service Cloud.
• Generated and configured on Knowledge and Cases.
• Creating Requirementsdocument, Testplan and Teststrategies.
• Creating Test Scripts based on the Business Requirements Specification documents in HP Quality Center.
• Resolved customer complaints and responded to suggestions for improvement and made enhancements.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, Jitter bit,Lightning, HTML, Java Script, Workflows, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Web Services, SOQL, SOSL, WSDL, SOAP, REST,Service Console,Sandbox data loading, Apptus CPQ, Eclipse IDE Plug-in,JIRA, Windows 10.

Confidential, New York City, NY

Salesforce Developer

Responsibilities:

• Involved in business requirement gathering, analyzing the requirement, documenting the requirements.
• Involved in Salesforce.com Application Setup activities and configuration and customization of the apps to match the functional needs of the organization.
• Supporting the Sales and Marketingbusiness applications and enhancing for better productivity. This is the application deals with all entire sales business of salesforce with CPQ solution and exact target. All order to cash and quote to order functionalities are involved in this along APTTUSCPQ solution.
• Implemented integration between Javaapplication with salesforce for printing invoice records to get the hard copies from any salesforce environment and for other needs.
• Integrated Salesforce.com with an external application using SOAP/REST based web services.
• Involved with Billing and order management modules of the Quote to cash process along with third party packages like cyber source payment.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visualforce ( HTML, CSS, JavaScript) that consists of several new data integrations and customizations.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL and SOSL statements within the custom controllers, extensions and triggers properly to avoid Governor Limits.
• Develop end-to-end solutions for complex nurture campaigns (with potential optimization testing) to deliver personalized customer communications (social & email).
• Monitor customer communications to validate execution and deliver detailed campaign process documentation.
• Involved in Data loadoperations using Force.com Apex Data Loader.
• Migrated data from the external sources and performed insert, delete, upset, export operations on records.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Migration of all the Customizations including Custom Configurations, functionalities and APEX classes to Production Org from Sandbox Org.
• Worked on Validating and deploying the code to Production using ANT deployment tool.
• Worked on building the Community.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Integration with Facebook and Twitter using Live Agent.
• Created and configured on Knowledge and Cases.
• Provided the training to the internal business users to use the application and develop their own custom report.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Apptus CPQ, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOAP, Sandboxdata loading, SOQL, SOSL, JIRA,Eclipse IDE Plug-in, Windows 7.

Confidential, Morrisville, NC

Salesforce Developer/Administrator

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visualforce pages and Visualforce Custom Controllers on Force.com Eclipse IDE to customize the view and functionality of the page according to the organizational needs.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed and developed the Custom Objects, Page layouts, Custom tabsand Components to suit the needs of the application.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Field Dependencies, Custom Formula, Sharing rulesfor automated alerts, field updates and Email generation.
• Developed workflow rules, time triggered workflows for various business requirements.
• Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.
• Developed and deployed workflows and approval processes for opportunities.
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Configured Salesforce Automation (SFA) for account management, opportunity managementand contact management.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed Custom Reports and Dashboards as per given requirements.
• Involved in data migrationfrom legacy system.
• Created test scenarios on Sandbox environment and migrated code to deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Administrator/ Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Organization wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to Automate Tasks, Email Alerts, Field Updates, Time-dependent actions and Outbound API Messages.
• Created relationships among objects using Lookup, Master-detail and Junction Object relationships.
• Implemented customizations using Apex controller classes (Custom, Extension), Triggers and Visualforce pages.
• Used Visualforce components like Form,PageBlock, PageBlockSection, CommandButton, ActionFunction, PageBlockTable and Repeat for developing Visualforcepages.
• Written SOQL, SOSL, Aggregate, Relationship queries in apexclasses, triggers to retrieve optimized data from SObjects.
• Created Reports and Dashboards to track Opportunitypipeline/Stages for Management visibility.
• Responsible for all the activities related to configuring Data Loader.
• Involved in System Integration Testing and Functional Testing of the solution, including preparation of test plan, test case development & test execution

Environment: Saleforce.com platform, Data Loader, Visualforce, Apex,SOQL, SOSL, Workflow & Approvals, Validation rules, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows XP.

Confidential

Business Analyst/Test Analyst

Responsibilities:

• Coordination with businessusers, stakeholders, onshore and offshore technical team and testing team.
• Maintain a strong working relationship with business and stakeholders to understand scope of project and requirements.
• Responsible for writing Business Requirement Document (BRD), Functional Specifications Document (FSD), Use cases, Test scenarios, Test cases for testing the Functional and Non-functional aspects.
• Chair monthly operational meeting with businesshead and stakeholders to provide status report, risk and key highlights.
• Made a detailed analysis of the existing systems and developed a model that identified its impact to current system functionality.
• Involved in Status calls, Business and Technical design meetings.
• Developed a detailed Test Plan &Test strategy based on Business requirements specifications
• Developed test scenarios/ scripts based on functional and system specifications executed them in Quality Center.
• Wrote and ran SQL Scripts/Queries as needed.
• Responsible for review of Functional Requirement Specification and System Design Specification documents for testing.
• Written & execution of Test Cases for each functionality based on interfaces that interacting with workflow applications
• Reviewed and analyzed test results to confirm and communicate the cause of discrepancies.
• Involved in System Integration and End-to-End testing.
• Performed User Acceptance testing, Regression testing and prepare Test plan document.
• Responsible for creating test data for testing environment.

Environment: Manual Testing, MS-Word, MS-Excel, SQL, HP Quality Center, Windows XP.