SUMMARY

• 8+ years of Successful Experience in IT industry in Salesforce.com Development, Administration, Integrations including analysis, modeling, design, coding, testing and implementation in various business domains.
• Experienced in software development using Object Oriented Programming.
• Certified Salesforce Platform Developer me and Salesforce Administrator
• Experience with SalesforceCustomization, Security Access, creating profiles,roles, users, page layouts, email services.
• Strong Knowledgeof SFDC standard Data structuresand familiarity withdesigning Custom Objects and Force.com platformandForce.com Sites.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and Salesforce applications based onApex Languageand leveragingForce.comPlatform - - world’s first commercial Software as a Service(SAAS)application running in Cloud Computing Environment.
• Extensive experience using Sales force Administration (SFA),Profiles, Creating Roles, Page Layouts, Org-Wide default,Sharing rules,Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience usingCustom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Proficient in using meta-data migration tools likeEclipse IDEand SalesforceApex Data Loader.
• Experience in Salesforce Servicemax Cloud, worked on custom Objects -Visual force / Apex & Report development & workflow development.Has experience in designing, developing and testing and salesforce implementations.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case)
• Experienced in integration of Salesforce.com with external applications by usingWeb Services API,Metadata API,SOAP, andIBM websphere.
• Developed integration between salesforce and docusign and PandaDoc for signing ceremony, viewing signed documents and update salesforce data based on user actions.
• Good experience in using Oracle, MS Access, MS Excel, SharePoint, SQL Server and SQL databases and Familiar with Stored procedures triggers and Functions using PL/SQL, JSON and AJAX..
• Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript and AJAX and JSON and Angular.Js.
• Programming using Salesforce SFDC (Apex, Visual force), Force.com, Java, JavaScript, and Python and their use in the development of CRM solutions.
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• Experienced in Salesforce.com Live Agent Console setup in Service Cloud and experienced in Salesforce.com Marketing Cloud.
• Strong experience with SFDC configuration, customization, programming with APEX APIs, APEX Web services (REST and SOAP), APEX Triggers, and implementing new instances of Salesforce.com.
• Exposure to Apptus and SteelBrick, developed POC's in Apptus CPQ and SteelBrick CPQ.
• Having experience on Steelbrick and salesforce integration for automating quoting, contracting and billing process.
• Integrated on premise Mainframe Case, CPQ and Reporting systems with Salesforce REST APIs.
• Experience in configuring Jenkins to achieve continuous integration.
• Experience in working with traditional Waterfall and Agile Scrum methodologies.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in handling data migration using DATA LOADER and Demand Tools in SFDC environment.
• Expertise in Force.com technology stack: APEX, VISUALFORCE, SOQL and SOSL.
• Knowledge of Xactly Express - tool used to calculate commission on Salesforce.
• Strong noledge of CRM software quality assurance best practices and agile methodologies.
• Proficient with different Software development methodologies including Waterfall, Agile (SCRUM).

TECHNICAL SKILLS

Salesforce Tools: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force(Pages, Components & Controllers), S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, ServiceMax,Automation,CPQ,Eclipse IDE Plug-in, Lightning,TFS.

Languages: Java, C, XML, HTML5, SQL, JavaScript, UML,.Net.

Database: Oracle 11g/10g/9i, MS SQL Server 2005/2000, UDB DB2, MySQL, MS Access 2007/2000, PL/SQL.

Version Control Tools: VSS, CVS, WinCVS, Rational ClearCase, SubVersion, Jenkins, ANT Scripts.

J2EE Technologies: JSP2.0, JSF, JNDI, Servlets, JDBC, EJB, Java Beans, AWT, Swings.

PROFESSIONAL EXPERIENCE

Confidential, Toledo, OH

Senior Salesforce Developer

Responsibilities:

• Participated in requirement gathering, analysis, and design of the applications.
• Developed various Custom Objects, Tabs, validation rules, Components.
• Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic.
• Developed SharePoint site with number of pages and integrated with salesforce.
• Designed, developed and deployed Apex Classes, Triggers, and Validation rules for various functional needs within the application.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Good Experience in configuring ServiceMax Mannaged package.
• Used ServiceMax to provide perfect service delivery process, drive revenue growth to the customers.
• me worked in Marketing cloud (Exact Target) quoting team to implement Apttus CPQ and built applications using lightning.
• Created multiple Lightning Components, added CSS and Design Parameters dat makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Experience with live agent chat UI to allow customers to chat with sales agents.
• Implemented Web-to-lead and Email-to-case functionalities.
• Has created duplicate search engine to manage leads and ACO's (Account, contact and Opportunity's) and making sure no duplicates are created within the system.
• Customizing the Application version using Apex triggers, Visualforce pages and SOAP API for Veeva online.
• Customized Inbound and Outbound Interfaces involving newly implemented Veeva system and legacy Cargill systems..
• Responsible for all the activities related to configuring Data Loader, Uploading data in CSV files into Salesforce.com and checking the correctness of the data.
• Designed a configuration page for setting up the mapping for fields between different objects within our salesforce and partner Salesforce channels.
• Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement.
• me worked on DocuSign for Quote approvals.
• Built and autantication of signers via SMS or Phone utilising Docusign API
• Started working on building an App-Exchange application to push leads from different partner Salesforce channels to our salesforce by establishing security around it.
• Created Partner Business Org and Partner developer Org which halps in creating Managed packages and bind our application.
• Worked on customer portal for various organizational units and partners.
• Experience in working with automating opportunities, quotes by CPQ tool.
• Experience in configuring price quote(CPQ) with Apptus.
• Worked on AngularJS to build web-pages.
• Created permission sets to give access to certain users depending on the business criteria.
• Involved in pre-deployment and post-deployment activities during deployment and was part of regression and User Acceptance Testing.
• Responsible for migration of code from sandbox to production environment using Ant tool and Change-sets.

Environment: Saleforce.com platform, Apex Language, Lightning, Visual Force Pages, Data Loader, HTML,Ajax, Java Script, Workflow & Approvals, Reports,CPQ,Veeva,ServiceMax, Custom Objects, Custom Tabs, Email Services, Security Controls, AngularJS, Sandbox data loading, Eclipse IDE Plug-in, ANT, Windows 7.

Confidential, Chicago, IL

Sr. Salesforce Developer/Administrator

Responsibilities:

• Developed a landing page using the Visual force. Worked as a legacy for creating new roles and profiles in the organization.
• Understanding SFDC CRM processes for pre-sale activities.
• Intensely conducted meetings with business and technology groups at both organizations.
• Business processes streamlining and processes re-engineering.
• Providing technical architecture of the target platform, with all interfaces.
• Developed integration between salesforce and docusign for signing ceremony, viewing signed documents and update salesforce data based on user actions.
• Identifying the need of third party tools, required number of licenses and users.
• Estimating migration project efforts.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Involved in Supporting Servicemax applications during Hypercare period after Project Go Live.
• Used ServiceMax App Exchange functionality in Salesforce for developing the application used as service cloud.
• Consumed SSL certificate for integrating with legacy system.
• Worked on Security standards such as TSL and SSL. worked on Steelbrick and salesforce integration for automating quoting, contracting and billing process.
• Worked on various standard modules of salesforce.com such as service cloud,Force.com IDE, Marketing cloud, Community cloud, Custom Cloud and Analytics Cloud.
• Review, identify and configure Veeva product enhancements and related items dat fit the clients need.
• Hands on experience Veeva Implementation and Integration.
• Developed Salesforce.com sites and customer portal for various organizational units and partners.
• Periodic data load into various Configuration only and Developer Sandboxes after refreshes, using SSIS.
• Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex and Visual force.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visualforce.
• Performed the roles of Salesforce.com Analyst/Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Customized objects and fields using master detail relationship, look up relationship depending on the requirements.

Environment: Saleforce.com platform, Apex Language,Veeva, Lightning, Visual Force, Pages, Data Loader,ServiceMAX, AngularJS, HTML, Java Script,Ajax, Workflow & Approvals, Reports, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Winston-Salem, NC

Sr. Salesforce Consultant

Responsibilities:

• Involved in group for requirement gathering throughout theplanningandimplementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed back-end PL/SQL packages, UNIX shell scripts for data migration and batch processing.
• Developed and managed the formal Software Development Life Cycle (SDLC) Methodology which includes Configuration Management, Requirements Management, UML Analysis and Design.
• Used PandaDoc for esigning of transactional Documents.
• Worked with varioussalesforce.com objectslikeAccounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.
• Developed and configured variousCustom ReportsandReport Foldersfor different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding customvalidation rules, custom formulas, reports and dashboards.
• Developed PL/SQL blocks using collections like Nested Tables, VARRAYS and Associative arrays. implemented WSDL in the application for access to data from external systems and web sites.
• Wrote SQL, PL/SQL, SQL*Plus programs required to retrieve data using cursors and exception handling.
• DevelopedApex Classes, Controller Classes and Apex Triggersfor various functional needs in the application.
• Designed and developedVisualForcepages based on the business requirements
• Used thesandboxfor testing and migrated the code to the deployment instance after testing.
• Created Spring Interceptors to validate web service requests and enables notifications.
• Using of Jitterbit tool to directly load in cloud or database.
• Provided ongoingSalesForce.commaintenance and administration services including periodic data cleansing, custom objects, workflow.
• Move millions of records in minutes using the high-performance Jitterbit integration platform
• Interacted with theSalesForce.compremium tech support team on a regular basis.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual force Pages.
• Performed requirements analysis and using Rational Rose and Smart Draw created UML specifics such as data flow diagrams (DFDs), ER diagrams, Use cases, Class, Sequence, Collaboration and Deployment Diagrams.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges .
• Involved with Salesforce.com Premier Support and handled the support cases with the halp salesforce.com support.

Environment: SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, AngularJS, HTML,java, spring,JavaScript, Sandbox data loading, Eclipse IDE,VSS.

Confidential, Little Rock, AR

Sr. Salesforce Developer and Administrator

Responsibilities:

• Develop Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• FollowedAgilemethodology.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC)and other Platform based technologies likeVisual Force, Force.com API,andWeb Services.
• DefinedLookupandmaster-detailrelationships on the objects and createdjunction objectsto establish connectivity among objects.
• CreatedPage layoutsto organizefields,custom links,related lists, and other components on a record detail and edit pages.
• Worked onValidation Rules, WorkflowsandApproval Processes.
• DesignedCustom Objectsand developed and deployedApex Classes, Controller Classes and Apex Triggersfor various functional needs in the application.
• Developed acustomer feedbackand satisfaction process
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application
• Integrated theWeb Servicesfor extracting the data from external systems, and used theSandboxfor testing to ensure minimum code coverage for the application to be migrated to production.
• Integration using Web Sphere Cast Iron andInformaticacloud for data migration into the cloud.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Experienced in encryption of data using Cipher cloud and other technologies.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Chicago, IL

Salesforce Developer and Administrator

Responsibilities:

• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Cases, Quotes, Pricebook2, Orders, and Products2.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Developed new functionality within salesforce.com including custom objects, custom fields, formulas, configurations, Page layouts, S-controls, validation rules, assignment rules, and analytics.
• Create and Customize Custom Objects, Cross Object Formulas, Roll up summary fields and dependent pick lists.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Agile and Lean principals to ensure speed-to-market of solutions and maximum business value capture.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Worked on Software development, relational databases, and OOP concepts.
• Worked on Triggers for implementing the functionality of the object. Worked on REST Web services for integrating from SFDC to SAP.
• Developed Apex classes, Test classes and JSON. Used change set to deploy from one Sandbox to other Sandbox.

Environment: Salesforce.com Platform, Apex Language, Visual Force (Pages, Components and Controllers), SOQL, AngularJS, SOSL, Java Script, HTML, Leads, Roles, Profiles, work Flow rules.

Confidential

Java Engineer

Responsibilities:

• Written low-level design for features document creation, container creation and document relocation.
• Handled assignments in developing UI pages using JSP, HTML, DHTML, CSS and Java Script technologies.
• Application developed in MVC architecture using Struts, JSP, Ajax, HTML, Java Script, CSS, JMS and Hibernate.
• Updated the required data in the DB2 database to save and update the database using hibernate, corresponding to actions performed in the struts class.
• Involved in understanding business requirements and functionality of Cost Management Reporting.
• Involved in drawing the UML diagrams such as Use Case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Developed java classes for posting and processing mails using EJB and Java Mail API.
• Deployment of the application in the Web Logic Application server.
• Involved in implementing Value Object Pattern, MVC and Singleton Pattern.

Environment: Java, JSF, Java Script, spring, Hibernate, Web logic 8.1, Oracle 9i, Toad, Eclipse