SUMMARY

• Over 9+ years of professional experience in IT that includes 6+ years of strong experience in salesforce.com(SFDC) platform as developer/Administrator including analysis, design, coding, testing and implementation in Salesforce CRM and 3 years in Java Applications.
• Hands on experience in creating Custom Objects, Custom Fields, custom Profiles, Users, Page Layouts, Pick list values, Email Services, Reports, Dashboards, Task and Actions. In depth understanding of CRM business processes and management of Lead, Order, Account, Case and Campaign.
• Created relationships between objects like Lookup relationship, Master - detail, Entity, Hierarchy relationship and Data Model.
• Experience evaluating and integrating Salesforce AppExchange solutions within overall implementation
• In-depth understanding of CRM business processes like Account Management, Forecasting, Order Management, Campaign management, Lead Management.
• Experience in SFDC integration using Apex programming, Web service, Salesforce Service Cloud expertise.
• Extensive experience in developing Apex Triggers, Apex classes, Test classes and Visualforce pages employing Standard and custom controllers, SOSL and SOQL queries as per the client and application requirements.
• Good Knowledge on data migration from standard Excel and the legacy systems like Data Import Wizard and Data Loader for Data management like Import, Update, Upsert, Export, Delete and Hard delete operations in salesforce.com.
• Good knowledge in Marketo marketing and lead management to improve revenue growth and to acquire new customer efficiently.
• Strong experience in Agile, Waterfall and Scrum methodologies.
• Worked on Migration tools Force.com IDE, Eclipse and Changeset migration code and configuration from the Dev sandbox to Production.
• Worked on JSON and XML for representing data records over http protocol using GET, POST, PUT, DELETE methods.
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Experience in managing Repositories using Jenkins and GitHub.
• Expertise in Force.com, VisualForce and Apex.
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL and SOAP.
• Interacted with the business Analysts, Identified the needs and requirements of the system and designed the reporting solutions to fit the needs
• Good expertise in Oracle (8i, 9i, 10g, 11g), SQL Server 2005, MySQL and PL/SQL and RDBMS concepts.
• Demonstrated ability to complete projects within the established deadlines.

TECHNICAL SKILLS

Salesforce.com: Workflow and approvals, Dashboards, Analytic snapshots, Custom Objects, Custom fields, Email Templates, Validation Rules, Roles, Profiles, Packages, Data loader and Data management.

Force.com: Apex controller, Apex triggers, SOQL, SOSL, VisualForce (Pages and Components), Force.com IDE(Eclipse), SOAP, REST.

SFDC tools: Force.com Data loader, Import wizard, Force.com platform (Sandbox and Production), Force.com Explorer, Connect offline, Dupe Eliminator.

Languages: C, C#, Apex, Java, JavaScript, JSP, SQL.

Database: Oracle 8i,9i,10g/ 11g, Microsoft SQL server 2000/2005/2008 , DB2, My SQL

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, VisualForce

Testing tool: QC

Operating Systems: Windows XP/Vista/7/8/10,Mac,Unix, Linux.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Salesforce Developer/Admin

Responsibilities:

• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created Relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Customized the standard objects according to the business requirements by using Visualforce components.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Wrote SOSL and SOQL queries in apex classes to get the site visit info.
• Worked on REST/SOAP Web service to integrate salesforce with third party systems.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Created some Lightning components and server -side controllers to meet the business requirements.
• Upgraded some of the applications from Salesforce classic to Lightning experience to develop rich user interface.
• Experience with understanding debug logs and solving bugs and also modifying the existing systems as per the user’s and the client requirements.
• Participated in the integration of Salesforce.com CRM Creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard custom object.
• Manage and support all the aspects of admin functions for Marketo business users.
• Setup and managed all Marketo acquisition programs to match and sync into appropriate salesforce campaigns.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Assisted Global Consumer Relations team in defining Content Management Processes and developed documentation for it.
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures.
• Managed ongoing support request and administrative needs of users
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Assisted users with report design and management. Work with Time Warner team to integrate online initiatives into the database.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Conga Composer, HTML, JavaScript, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, Indianapolis, IN

Salesforce developer/ Admin

Responsibilities:

• Responsible for Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Involved in Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts.
• Created custom objects, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Analyze and establish API integration of data from internal data warehouse into Marketo.
• Created custom controllers implementing complex code for retrieval from Salesforce to VisualForce pages.
• Used Force.com Eclipse IDE plug in to develop the classes and triggers.
• Customized standard salesforce objects like Accounts, Contacts, case management and solutions.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Always wrote test methods with code coverage of 80-100%.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Used asynchronous Metadata API to manage setup and customization information.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Done the data integration process using Informatica by using Power Exchange.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Used analytic snapshots for bi-weekly reports.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Involved in Salesforce Cloud computing knowledge transfer and tutorial activities.
• Created supporting documentation for application development tasks that includes Cast Iron orchestrations and Salesforce.com customizations.

Environment: APEX, JavaScript, Web services, WSDL, SOSL, SOQL, Informatica Cloud, Force.com IDE, Import Wizard, Data Loader, XML, Java servlets, VisualForce Pages, Workflows, Ajax toolkit.

Confidential, Boston, MA

Salesforce Developer/Admin

Responsibilities:

• Performed the roles of Salesforce.com Developer in the organization by Interacting with business user groups for gathering the requirements for Sales force implementation and documented the Business and Software Requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Reports and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit page.
• Imported accounts and contacts data through Import Wizard.
• Used Angular Components to develop a component based application structure
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on various App Exchange products according to the needs of the organization.
• Creating user interface pages depending on the requirement using JavaScript, JSON, AJAX, Angular JS, HTML, bootstrap, CSS
• Implemented various Apex DML operations, SOSL and SOQL queries, using workbench.
• Created Visual Force Pages to display search based record sets and paginated using Standard Set Controller methods.
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customer’s complaints
• Used Marketo App-exchange APP for social campaigning.
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• SFDC Integration using Web Service and Apex Programming, salesforce.com Sales Cloud, Service Cloud through CTI.
• Implemented Service Cloud and Sales Cloud Functionalities.
• Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.
• Refresh the sandboxes in regular intervals and deploy the code into production.
• Created Formula Fields, Validation Rules, Formulas, Workflow, email alerts, time triggered tasks and approvals for the flexibility and functionality of force platform application to implement business logic.
• Worked on APEX triggers and s-controls, created rule based automated workflows and system integration using Call Out, Triggers.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various reports and for different user profiles based on the need in the organization.

Environment: Windows XP Pro, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com, Custom/Standard Objects, Angular JS, S-controls, Custom Tabs, Page Layouts, SOQL/SOSL Queries, REST, SOAP, Workflow & Approvals, Reports, Force.com Eclipse Plug-in, Salesforce.com sandbox data load, Email Services, Security Controls, WSDL, AJAX

Confidential, Windsor, CT

Salesforce Admin/Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked as enhancement team member and performed the roles of Salesforce.com Developer in the organization.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Code review and test case reviews.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Created supporting documentation for application development tasks that includes Salesforce.com customizations.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Develop VisualForce Pages, VisualForce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created mash up between sales force CRM and Gmail through Force.com AppExchange’s Email integration engine.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Environment: Salesforce.com, Visualforce (Pages, Component, & Controllers), Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel

Confidential, Cherry hill, NJ

Java Developer

Responsibilities:

• Requirements review, analysis and helping product management to finalize the requirements.
• Developed user interfaces using JSP, HTML, JavaScript, JQuery and CSS.
• Creating use Case diagrams, Class diagrams and Sequence diagrams.
• Use Hibernate framework for the backend persistence.
• Used Postman -Rest Client for testing the Rest Web Services
• Developed Restful web service using Jersey framework.
• Used SAX and DOM parsers for handling XML documents marshalling and unmarshalling.
• Involved in Unit testing, integration, bug fixing, and acceptance testing with test cases.
• Reviewing the code and providing the Code review Comments.
• Involved in deployment of application on WebSphere Application Server.

Environment: Core Java, Spring MVC, Hibernate, Restful Web Services, Jersey, MySQL, XML,Maven, WebSphere Application Server, JUnit, log4j, Rational Software Architect.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts, which include data flow diagrams, class, diagrams, and sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Involved in design and development of the application in n-tier fashion based on MVC architecture
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Used JDBC for communicating with the database.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Servlets, JavaBeans, MVC, JMS, EJB, Web logic, JavaScript, Oracle, HTML, XMLWindows XP.