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Salesforce Developer Resume

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New, YorK

SUMMARY

  • 8 years of IT Experience as CRM Consultant, Business analyst,Salesforce.com Developer and Administrator.
  • Experience in administration, configuration, Implementation, and Support of salesforce CRM, and salesforce SFA applications based on Apex Language and leveraging Force.com Platform - - world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
  • Experience in all phases of Software Development Life Cycle (SDLC) including Requirements analysis, Design, Implementation, Testing and Deployment of Enterprise applications
  • Experience on working with Service Cloud, Sales Cloud and Community Cloud.
  • Experiencein designing Lightning Components, Lightning Pages and Apps based on Client Requirements.
  • Experience in creating enterprise level applications using Service Cloud and Customer Portal.
  • Experience in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
  • Experience developing Force.com commercial business applications as part of a collaborative team.
  • Experience in Visualforce/Apex development.
  • Experience with Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API
  • Knowledge of Apex, Visualforce, Salesforce APIs, SOAP- and/or REST-based web services, and SOQL/SOSL.
  • Experienced in APEX programming, VisualForce pages, Classes, Controllers, Triggers, Data Loader, AppExchange, Web Services, Components, Custom Objects, Workflows & Approvals, Dashboards, Reports, Analytic Snapshots, etc.
  • Experience with databases and programming languages - MySQL, jQuery and PHP
  • Experience with Salesforce Communities.
  • Experienced in handling data migration and code deployment using data loader in SFDC environments
  • Experience developing interactive web-based applications
  • Proficiency in developing in Force.com Visual Force pages, Managed Packages, and integration to other third party solutions
  • Experience with version control tools like Git.
  • Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts & Actions, Approval Workflows, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements
  • Strong Experienced knowledge in querying salesforce.com database using SOQL & SOSL queries, Relationships and Lookups using Force.com Explorer and in apex programing.
  • Experience in Integration and Data services architecture and techniques: SOAP, REST, JSON
  • Experience in bulk data migration from Excel, MS outlook and Legacy Systems like Oracle, SQL Server to Salesforce.com using Informatica cloud, MuleSoft, Jitterbit and bulk API’s.
  • Experience in building interactive user Interfaces using JavaScript, JQuery, BootstrapAngular JS
  • Experience in implementing apex batchable and Schedulable interfaces considering salesforce limitations
  • Ability to manage multiple tasks while maintaining organization and timely completion of projects
  • Extensively worked on creating and customizing the Reports, Analytic snapshots and Dashboards.
  • Experience in capturing, analyzing and documenting requirements for CRM Salesforce.com implementations.
  • Hands on experience in writing, testing and implementation of the triggers, stored procedures, functions, packages at database level (Oracle and MS SQL) using PL/SQL.
  • Good experience with Administration, Configuration, Customization, Development and support experience on Salesforce.com Platform.
  • Capable of handling multi-tasking and Willingness and ability to quickly adapt and learn.
  • Developed and maintained source to target data mapping document for ETL processes
  • Developed Apex Classes, Controller Classes and Apex Triggers depending on the functional needs related to the application.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce SFA, Apex Languages, Apex Salesforce CRM, Class/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components, Formula Fields, Standard Controls, Workflows Rules & Approvals, REST API.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com, Explorer, Force.com Data Loader, Force.com Platform, Aura Framework, Ant, Visual Studio Visual Studio Team Suite, Subversion, IE Web Developer, Mozilla Firebug, SaaS

Programming Web and Graphics: C++, Java, Java Script, HTML, CSS, XML

Operating Systems: Windows XP/ VISTA/7, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE

Confidential, New York

Salesforce Developer

Responsibilities:

  • Involved in gathering business and technical requirements for leasing quote automation and build the application right from the scratch and deploy it to production.
  • Implemented Configuration, Customization and Development withSalesforce.comonService CloudandSalesCloud.
  • Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
  • Using Force.com developer toolkit including Apex Classes and Visual force pages to develop custom business logic.
  • Implemented Call center Management Module, SSO along with Automating Case Management, and configuring Salesforce Console implementing Service Cloud.
  • Involved on creating Lightning pages inside Lighting Community Builder.
  • Involved in building responsive single page application using JavaScript framework such as Angular.JS.
  • Developed Lightning apps with Lightning Components and make them compatible with Salesforce1 mobile configuration.
  • Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages ofsalesforce.com .
  • Worked on Change sets, Packages, Eclipse, ANT migration tool for deploying apps and several other components.
  • Worked on SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Worked with Salesforce CPQ and delivered accurate Sales quotes, automated invoicing processes and managed the bill payments .
  • Experienced with Steel Brick CPQ for billing, invoicing, and subscription. And take control of sales process from Quote to Cash
  • Performed APP Exchange Integration of CPQ to configure and ensure accuracy related to pricing & quoting
  • Used Data Loader for insert, update, bulk import or export of data from Salesforce.com Sobjects Used it to read, extract, and load data from comma separated values (CSV) files.
  • Closely worked with SFDC Admins and Business Analysts in the Org involved in integration and merging two salesforce instances.
  • Developed custom Objects, Fields, Dependent picklist values, and validation rules, Page Layouts, Search Layouts and Tabs.
  • Created New Reports, Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
  • Customized user Roles, Role hierarchies, Profiles and sharing setting to ensure that the protected data is available only to the authorized users.
  • Developed custom Workflows and Assignment Rules for case escalation.

Environment: Saleforce.com platform, Lightning, SOSL, SOQL, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ETL tools, Eclipse IDE Plug-in, Windows XP

Confidential, Dallas, TX

Salesforce Developer/Admin

Responsibilities:

  • Hands-on experience in using New Lightning UI to bring Salesforce into the responsive UI era of web-based applications
  • Developed Visualforce pages using Apex for proprietary Salesforce application to track the flow of business
  • Used the Force.com plugin for Eclipse IDE to develop, enhance, test, and deploy applications on the Salesforce Platform
  • Managed change control for the SFDC application of both new functionality requests and environmental management
  • Experienced in managing processes for documenting, communicating and testing code releases from Sandboxes to Production environments
  • Performed routine review of code, configuration, data, and usage to ensure long term viability, integrity, and adoption
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rules
  • Participated in KT sessions for business users and other associates working with SFDC
  • Conducted Requirement analysis and Design Walkthroughs along with the designers, consultants and management staff
  • Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware
  • Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects
  • Tested custom built components of Salesforce system in sandbox and production environments to detect and deal with any issues before end users were let into system
  • Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer
  • Set up Salesforce to maximize marketing to keep pace with rapidly changing program operations and procedures
  • Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages for automating business logic
  • Worked with sales cloud modules such as Web-to-lead, Auto-response rules etc. on standard objects like Account, contact, lead, campaigns
  • Worked on service cloud modules such as web-to-case, Escalation rules, and Assignment rules.
  • Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
  • Worked on setting up processes and standards for application design based on Hadoop
  • Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data
  • Hands-on experience with Insurance and Telecom business models
  • Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informaticaon Demand
  • Used the Lightning resources for Salesforce app customization
  • Developed Test casesfor Unit Testing of the Mappings, and was involved in the Integration Testing

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Tibco, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential, Alpharetta, GA

Salesforce developer/Admin

Responsibilities:

  • Developed and managed complex workflows, approvals, validation rules, assignment rules.
  • Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
  • Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
  • Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
  • Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
  • Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
  • Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
  • Supported and maintained SSO (Single Sign On) to users for logging into salesforce application
  • Supported internal and External Audits on apps and user access to functions and tools, and business process
  • Built sites pages in Salesforce. These sites pages are hosted in other systems and users can create the cases/Customer feedback records through sites pages. And these users don’t consume any salesforce license. The Sites pages will provide them with the latest information on the cases they raised.
  • Implemented the "Knowledge one" feature in Salesforce. With this Sales Rep's can view the knowledge articles and solve them with very less turnaround time.
  • Performed tuning Triggers, classes and visual pages to provide better user experience and avoid hitting governor limits.

Environment: Apex Classes, Triggers, Visualforce (Pages, Component & Controllers), Web Service, Apex Callouts, HTML, Java Script, Java Script Remote Objects, Communities, Chatter, JQuery, Angular JS, Data Loader, Workflow & Approvals, Reports, Custom Objects, Email Services, Security Controls, Sandbox data loading.

Confidential

Salesforce admin

Responsibilities:

  • Performed the roles of Salesforce.com Administratorin the organization.
  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements like HR, Employee and customer accounts
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization
  • Customized variousSalesforce.com objects like Accounts, Contacts, Leads, Opportunities, Products, Price books, Campaigns, Campaign Members, Cases, and Solutions
  • Implemented case management automation (on Case Object) to track and solve customer's issues
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Provided CRM functional design solutions for customers, including full life-cycle implementation.
  • Worked on preparing Technical Design Document and Waterfall methodology
  • Administered, configured and managed Salesforce application user Profiles, Roles, Permission Sets, Page Layouts, Record types, generating Security tokens and upgrade to managed app exchange packages
  • Developed Workflow rules, Approval process and Validation Rules n various objects to automate actions Email Alert, Field Update, Creating task, outbound messaging and time-dependent actions
  • Created relationships among objects using Lookup and Master-detail relationships.
  • Participated in the training sessions provided by the Salesforce team

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, Controllers, SharingRules, Workflows, Email Updates, Eclipse IDE, JavaScript, Bootstrap, jQuery, CSS, Web Services API.

Confidential

Business Analyst

Responsibilities:

  • Captured Business Requirements from end users and created Business Requirement Documents and the Functional Specification Documents.
  • Used techniques like Brainstorming, conducted meetings and held JAD sessions with development, database and business teams to clarify the requirements.
  • Capture Business rules for routing of workflow items based on key business data elements.
  • Capture Requirements for Management reporting for workflow and productivity.
  • Create Use Cases for Claim Adjuster actors to run reports and process workflow items.
  • Support development of a Security Rule Base to define Roles within the new system.
  • Coordinate between Technical, Business and QA teams for verification of information and facilitate.
  • Participated in Requirement Review meetings with Business team, QA team and Development team.
  • Recommended prioritization and potential corrective action for the defects.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Documentation: Prepare Functional Design document and Technical specification for the bug fixes and enhancements.
  • Involved in Requirement Analysis, Estimations and Approach Design
  • Involved in web services Development
  • Managing Users, Profiles and Roles
  • Involved in Unit Testing, Deployment and Production Support

Environment: Project Management Tools, Rational, Rational Rose, MS Word, PowerPoint, Excel

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